Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Roles & Responsibilities:

• Set up and manage the clinical laboratory with MOH license and other licenses such as College of American Pathologists (CAP), fire safety, etc.

· Carry out day-to-day laboratory operations.

· Establish, implement and maintain laboratory protocols and standard operating procedures (SOPs).

· Carry out validation and monitoring of test procedures and protocols to achieve required precision and accuracy.

· Perform, record and interpret results of quality control procedures.

· Carry out and monitor corrective and preventive action implementations.

· Establish and carry out risk assessment for the laboratory.

· Set up and manage laboratory information management system (LIMS).

· Liaise with partners to carry out laboratory audits and proficiency testing.

· Troubleshoot and resolve laboratory issues.

· Manage laboratory inventory, including procurement of consumables, reagents, equipment, and fixtures.

· Liaise with vendors on the servicing, maintenance and repair of laboratory equipment.

· Ensure upkeep of the laboratory premise.

· Recruit, train and manage clinical laboratory staff.

· Coordinate clinical and research projects with partners and clients.

· Plan and monitor the laboratory operations budget and P&L.

Requirements:

• Degree in Biochemistry, Biomedical Science, Medical Laboratory Technology or related discipline.

· Minimum 5 years of experience in a clinical laboratory setting.

· Experience in setting up laboratory for MOH license or other accreditations.

· Good laboratory and strong analytical skills.

· Able to work independently and complete assigned tasks in a timely manner.

· Meticulous and well-organized.

· Excellent interpersonal and communication skills.

· Highly motivated and willing to learn.

Job Description:

• Plan, execute and manage various events & live production projects.
• Lead and manage the Company's events team, inspiring the team to achieve high performance.
• Engage in end-to-end customer support from acquiring new clients to on-boarding to providing timely customer support.
• Craft and develop creative event proposals for potential clients.
• Oversee all event planning, execution, logistics, budgeting and delivery.
• Service and advise clients on their requirements prior to each event project.
• Collaborate with senior leadership to develop and implement project management strategies.
• Liaise, communicate and collaborate with various vendors regarding different aspects of event production.
• Putting together both a budget plan and production schedule for relevant projects.
• Provide professional consultation and handle sales strategies for potential leads.
• Build and maintain strong relationships with key clients and stakeholders.
• Represent the project management team in client meetings and presentations.

Requirements:

1. Degree/Diploma in Events Management, Arts Management, Communications or equivalent
2. Minimum 3 years working experience is similar field.
3. Proven track record of leading high-performing project management teams.
4. Project Management Skills: Strong organizational skills are essential for juggling multiple tasks, creating timelines, and managing budgets effectively.
5. Logistics Expertise: Understanding venue logistics, vendor coordination, equipment rentals, and transportation arrangements is key.
6. To be knowledgeable in technical aspects of an event (eg. AV production, videography & photography, media coverage etc)
7. Able to work in a fast-paced environment and handle stress.
8. Have a positive working attitude, self-motivated, and be independent.
9. Need to have strong attention to detail and deliver work of high standard.
10. Proficient knowledge in developing technical drawing, floor plan and event design.
11. Self-motivated, dedicated, hands-on and willing to go extra mile.
12. Strong work commitment and looking to progress into a leader.

Lead a team of technicans and engineers to provide chemcial cleaning and beadblasting of metal parts. Plan and schedule production for daily output including weekends and public holidays. Must be able to work under hot and humid environment with good chemical knowlege. As we are providing services to customers, we need to work 5.50days and be activiated anytime when required.

We are a dynamic company specializing in lubricants and ester products, focused on expanding our global presence, particularly in Europe and the USA. We are seeking a driven, experienced sales professional to accelerate our growth and establish a stronger global footprint for our refrigeration oil.

Qualifications & experience

• Minimum of 5 years of experience in the refrigeration oil sector, preferably with experience in international markets.
• Extensive experience in selling refrigeration oils, particularly POE refrigeration oil.
• Proven track record of selling to established clients in the refrigeration or HVAC industry.
• Strong network in Europe and/or the USA is highly desirable.
• Demonstrated ability to develop new markets and open new business channels.
• Ability to work independently, remotely, and with a high degree of initiative.

Tasks & responsibilities

• Drive the sales of refrigeration oil, leveraging your existing client network.
• Develop new business opportunities and expand market share in Europe and the USA.
• Build and maintain relationships with key clients in the refrigeration and HVAC industries.
• Provide strategic input on market trends, competitor activity, and product positioning.

Benefits

• Competitive base salary with a high commission structure based on sales performance.
• Flexible working arrangement with the option to work remotely.
• Be part of a fast-growing company, with room for professional growth.

Requirements

• Proven experience 3 to 4 years as a Business Development Manager in commercial office design.
• Strong track record of successfully building and maintaining industry relationships and networks.
• Solid background in sales, with skills in prospecting and cold calling.
• Excellent verbal and written communicationskills; proficient in MS Word, PowerPoint, and Excel.
• Effective time management in budgeting, quantity surveying, and preparing and presenting quotations and tenders with in-house surveyors.

Roles & Responsibilities

• Generate leads, maintain an updated cold call database, and follow up with prospective clients through emails, letters, and brochures.
• Secure appointments to present the AI portfolio and services and obtain invitations for RFPs and tenders.
• Gather client information and design briefs, disseminate relevant details to the team, and facilitate brainstorming sessions to ensure a comprehensive understanding of project requirements.
• Prepare proposals, RFPs, and tender responses, ensuring timely submission and adherence to deadlines.
• Maintain effective communication with clients and team members, circulate meeting minutes and thank-you notes, and attend all project meetings from design brief to completion.

Send your CV and portfolio via email in PDF version to [email protected].

We are seeking a manager to oversee the production operations of motor controllers, including printed circuit board assembly, and ensure alignment with company objectives and global headquarters. This role requires leadership in managing teams, optimizing manufacturing processes, maintaining equipment reliability, and implementing production plans to meet business goals. The position also involves close collaboration with headquarters and factories in Japan to strategize long-term production growth, equipment investment, and training initiatives.

• Oversee the Manufacturing Department, with full accountability for the motor controller’s printed circuit board assembly operations. Ensure alignment with the company’s key performance goals and those set by headquarters in Japan.

• Direct the Manufacturing Engineering Department, focusing on effective machine upkeep and ensuring reliability for continuous production. Lead machine setup and process configurations for new products, continually optimizing and improving manufacturing processes.

• Apply TPM methodologies to minimize downtime, increase equipment reliability, and enhance overall production efficiency.

• Supervise the implementation of production plans, proactively addressing and resolving any issues that arise.

• Work closely with headquarters in Japan to strategize and establish production plans for the overall production direction of the company.

• Serve as the primary liaison, ensuring strong alignment with HQ and related factories on all operational matters.

• Collaborate with factories in Japan to develop a comprehensive long-term machine investment plan that supports production growth in alignment with the five-year sales growth targets.

• Develop a long-term training program to impart Oriental Motor’s manufacturing concepts and foster knowledge-sharing between local engineers and engineers in Japan.

• Act as the main point of contact with headquarters and affiliated factories in Japan. Lead meetings to ensure the seamless implementation of projects and initiatives.

• Present detailed monthly production reports in Japanese to headquarters and factories in Japan, ensuring transparency and alignment with company goals.

Requirement

• Minimum JLPT (Japanese Language Proficiency Test) N1 level or equivalent is required for effective reporting, coordination, and precise communication with stakeholders in Japan.

• Diploma or higher in Engineering or a related field, with over 10 years of experience in PCBA manufacturing processes.

• Experience in implementing Total Productive Maintenance practices.

• In-depth knowledge of machinery used in PCBA manufacturing, along with a strong network with machine manufacturers.

• Familiarity with ISO 9000 quality management system requirements and IPC-A-610 standards for the Acceptability of Electronic Assemblies.

• Extensive knowledge of small precision motors and motor controllers.

• Strong leadership abilities and negotiation skills.

Benefits

• 5 days week

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Reference: 2024B049

Industry: Information Technology Industry

Location: East area

Position Responsibilities:

• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Prepare and present overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Position Requirements:

• Degree related to Computer Science, Computer Engineering, Information Technology or equivalent field.
• At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors
• Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

We regret that only shortlisted applicants will be notified.

EA License: 18C9079

• acting as contact points for all agency or organizational personnel;
• keeping lists of the agencies or personnel representing the person, agency or organization;
• facilitating meetings and cooperation among people, agencies and organizations;
• identifying problems in communications among these groups;
• collaborating and communicating with necessary constituents and the public;

If you are detail-oriented and organised, we invite you to join our Goh Yeow Seng Pte Ltd Team, as Admin Sales Assistant (Part-Time).

Job Responsibilities:

• Providing customer support and attending to phone calls, e-commerce and email enquires.
• Processing of sales orders, invoices and statements.
• Co-ordinate with Logistics department.
• Maintain proper filing and documentation.
• Any other ad-hoc duties assigned.

Requirements:

• Having a positive attitude, willing to learn and improve.
• Able to work independently.
• Able to communicate clearly in English and Mandarin, and to liasie with Mandarin speaking customers.
• Proficient in MS Office.
• On-site work is required.
• Staying in Bedok area preferred.
• Part-time, Student job.
• Remuneration depending on qualifications, experiences and performance.

Interested, please send your resume by e-mail: [email protected] or contact us at Hp: 9617 3551.

The successful candidate must:

· Responsible for supervision of all site work in cooperation with Project Managers;

· Assist Project Manager in monitoring and managing the day-to-day operations, including site progress, quality, safety, and project cost monitoring;

· Assist to review and develop project schedule with Project Planner for the project detailed construction plan and ensure it complies with customer specifications, engineering deliverables and meet delivery dates;

· Identify any deviations from the agreed scope or premises of the project, assess the impact and ensure remedial action during the construction planning and execution;

· Prepare weekly progress reports inputs and other deliverables of project as required by Project Managers;

· Ensure project quality plan is carried out and in line with audit requirements;

· Assist Project Manager to organise weekly toolbox meeting and housekeeping, respective site operational meetings on related project matters

Requirement:

· At least a Bachelors Degree, preferably in Civil Engineering or related discipline;

· Minimum 5 years relevant local experience in MEP services, E&M systems, Architectural works and Civil and Structural works, preferably in construction industry;

· Able to lead teams and manage effectively;

· Excellent interpersonal and communication skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

- 50-50 profit sharing model

- Company providing leads and funding for the projects

- Preparing of quotation and proposal for protential clients

- Doing presentation to clients when requested

- Preparing costing spreadsheet once project complete in order to facilitate profit sharing process

- No monthly fixed salary

- Flexi working environment

1) To manage projects that encompasses but not limited to, budgeting, liaison with venues, external vendors, setup and teardown and show direction.

2) To work closely with the creative team and designers from concept FA and execution.

3) Client Servicing

4) Manage project timeline

5) To manage daily administrative work and ensure records are kept up to date

6) Able to travel on very last minute notice

7) Able to commit to long working hours during peak period

Requirements

8 Able to commit to long working hours during peak periods

9) Able to converse well in English, both speaking and writing

Overview:

We are seeking an organized and dynamic Studio Manager to oversee the daily operations of our ceramic art studio. This role requires a passionate individual with experience in ceramics, excellent management skills, and the ability to foster a creative environment for artists, students, and community members. The Studio Manager will be responsible for managing training facilities, kiln operations, throwing facilities, workshops, classes, and school projects.

Key Responsibilities:

1. Studio Operations Management:

- Oversee daily studio operations, ensuring a safe, clean, and organized environment for all users.

- Manage scheduling for studio space, kiln usage, and equipment to optimize resource allocation.

- Maintain inventory of supplies and materials, ordering as needed to support classes and workshops.

2. Program Development & Management:

- Develop, implement, and promote ceramic classes and workshops for various skill levels and age groups.

- Collaborate with local schools and community organizations to design and execute educational projects and programs.

- Evaluate and improve existing programs based on feedback and participation rates.

3. Training & Instruction:

- Provide hands-on instruction and guidance to students in throwing, glazing, and firing techniques.

- Train and supervise studio assistants and volunteers, ensuring they understand safety protocols and operational procedures.

- Organize and lead demonstrations, guest artist workshops, and special events to enhance learning opportunities.

4. Kiln and Equipment Management:

- Oversee the operation and maintenance of kilns and other studio equipment, ensuring compliance with safety standards.

- Develop kiln firing schedules and monitor the quality of fired pieces, troubleshooting any issues that arise.

- Conduct regular inspections and maintenance of studio equipment to ensure optimal performance.

5. Community Engagement & Marketing:

- Build relationships with local artists, schools, and community members to enhance the studio's visibility and outreach.

- Promote studio events, classes, and workshops through social media, newsletters, and local advertising.

- Organize exhibitions or showcases to display student and community work, fostering a sense of accomplishment and community.

6. Administrative Duties:

- Manage budgets for studio operations, programs, and supplies, ensuring financial sustainability.

- Maintain accurate records of class registrations, payments, and participant attendance.

- Handle customer inquiries, feedback, and concerns in a professional and timely manner.

Singapore Aquatics (SAQ) is the governing body for the aquatic sports of swimming, water polo, diving and artistic swimming in Singapore as a member World Aquatics (AQUA). SAQ is charged with the development and education of aquatic players, officials, coaches and volunteers throughout Singapore and with the conduct of competitions and programmes for all levels of participation.

We invite applications for the post of:

SPORTS MANAGER (WATER POLO)

The Sports Manager (Water Polo) is responsible for managing and coordinating tasks related to the Singapore Water Polo National Teams and Development Squads, including the daily training environment and overseas training and competitions, as well as supporting the growth and development of the sport ecosystem in Singapore and the region.

Responsibilities:

• Manage and coordinate all aspects of the daily training environment for the Singapore Water Polo National Teams and Development Squads.
• Manage and coordinate all aspects of overseas training and competitions for the Singapore Water Polo National Teams and Development Squads.
• Support the communication and coordination of sport science support for the national training squads.
• Assist in the development and communication of athlete development plans with relevant stakeholders.
• Coordinate logistic requirements with internal and external parties as well as relevant authorities for sports events.
• Assist in managing the volunteer and technical official framework.
• Handling enquiries from the public, affiliates and stakeholders.
• Carry out various meeting, administration procedures including organizing meetings, preparing agendas, taking minutes.
• Handle the general administration of schemes and the various activities of the Association.
• Recording and reporting of key data from current and historic events.
• Assist in the planning and executing local and international sports events.
• Manage and track budgets and expenditures
• Maintain up-to-date inventory of water polo equipment.

Requirements:

• Diploma / Degree, preferably in Business Administration, Physical Education, Sports Management, sport science, or any sports-related fields.
• Min 3 years of related work experience.
• Good team player and willing to work on weekends.
• Able to travel overseas for competitions and training.
• A dynamic and mature person with a strong passion for sports.
• Possess good interpersonal communications and writing skill.
• Confident, reliable and able to front events independently.
• Possess initiative with the ability to prioritize, multi-task and work well under pressure in a fast paced environment.
• Meticulous with a keen eye for details.
• Proficient in MS-Office applications.
• A can-do attitude with focus on achieving results
• Experience within high performance sport environment

Please send your detailed resume stating current and expected salary to [email protected].

A Day in Your Life at MKS:

Reporting to a Sr. Director, Global Trade Compliance within the MKS Legal organization, and collaborating extensively with all regional businesses, this person will be a strategic and hands-on leader within the company’s Global Trade Compliance team, responsible for facilitating the company’s trade activities and enhancing and optimizing the overall trade compliance program within the Asia Pacific (APAC) geographic region.

You Will Make an Impact By:

• Subject matter expert in regional regulatory interpretation and the development and implementation of mitigation strategies through projects and key initiatives;
• Serve as the Regional Trade Compliance Council lead and Regional Site Export Coordinator, and foster global compliance coordination;
• Develop and implement trade compliance training and communication content and delivery systems;
• Provide real-time business assistance in key compliance areas such as product classification, licensing, party management, and audits and investigations;
• Assist in the development, implementation, enhancement and maintenance of efficient internal trade compliance programs in coordination with other members of the corporate trade team.
• Facilitate business-level process and procedure development and implementation;
• Liaise with governmental agencies in region and produce internal reports and governmental filings, respond to government inquiries, investigations, and audits, and implement corrective actions; and
• Utilize in-depth knowledge of export and Customs regulations and apply LEAN principles across varied product lines.

Skills You Bring:

• Bachelor’s degree in international business, law, or a related field;
• 4+ years of relevant experience;
• Extensive knowledge of international trade laws and regulations, particularly within key regional markets for APAC -- China, Japan, Malaysia, Singapore, South Korea, Taiwan, Vietnam
• Experience with developing and managing trade compliance programs / Experience working with government enforcement authorities;

Job Purpose:

• To manage a team of Programme Executive for outreach to APSN Alumni.
• To manage projects related to APSN Alumni.

Key Responsibilities:

Administration

• Submit monthly reports to Deputy Director
• Manage Event/Activities/Short Courses Projects
• Manage assessment of the alumni
• Update of Alumni Database in StudentLink
• Manage StudentLink to track and keep in touch with Alumni
• Prepare for audits, inventory management and continuous improvement projects
• Ensure administrative duties for Event/Activities/Short Courses are discharged
• Manage Alumni Professional Partners

Alumnus Programmes & Well-Being

• Oversee alumni activities
• Oversee and work with volunteers to improve the quality of Alumni programme
• Manage a team of Programme Coordinators
• To drive community engagement initiatives
• Work with stakeholders such as caregivers, government agencies and relevant social service organisations to provide holistic support to Alumni

Programmes/ Activities/ Events

• Manage, Plan and run Event/Activities with partners
• Outreach management to APSN Alumni
• Engage Alumni for APSN Centre enrolment
• Manage Marketing and Branding for Event/Activities with HQ CP Team
• Work with Professional Partners, Allied Professional and Job Coaches to facilitate training/job placement
• Manage and meet aligned objectives for each Event/Activities
• Manage Alumni Professional Partners and Volunteer for Event/Activities
• Manage Case Management with Allied Professional & Job Coaches

Financial

• Manage Financial Assistance Scheme for APSN Alumni
• Manage Budget Planning and use of budget effectively

People

• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Deputy Director.
• Able to seek out new corporate partners and grow existing partnerships to achieve the Alumni’s vision and mission.

Job Requirements:

• Degree in any field, counselling preferred and be able to perform one or more of the following:
• Passionate about making a difference to improve the lives of others in the community
• Take initiative and believe in creative thinking
• Good communication skills, team player and presentation skills
• Able to work independently and as a team
• Experience in Special Educational sector is a plus
• Experience in managing partners
• 5 years of experience managing teams in an Alumni environment
• Proven track record in seeking out new business relationships and enhancing existing ones, including stakeholders (internal & external) management
• Demonstrate empathy
• Able to collaborate and effectively lead both internal teams and external team of volunteers
• Excellent people management skills
• Able to hone new and existing business/partnership relationships
• Must be able to work on select Saturdays

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Occupancy Planning Manager

Work Dynamics - Integrated Facilities Management

• Essential Duties and Responsibilities
  Perform tracking and management of agreed space and occupancy data sets within relevant technologies
  Development of space solutions by analyzing occupancy, utilization and space data
  Manage the Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/ recommendations
  Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues
  Work with FMs and PMs on projects related to moves, space audits, occupancy, vacancy, and change management
  Collaborate with project and construction teams on large, multi-phase relocations/restacks
  To ensure accurate reporting of information (using IWMS tools) and foster critical relationships between various individuals and organizations such as Department Managers and/or Administrative Assistants to collect seating assignments
  Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices

• Additional Duties And Responsibilities
  OPM provides guidance, support the connection and best operational practices as Singapore OPM lead
  First level escalation point for Country SSM/FMs
  Review Regional Reporting processes and metrics

• Key Performance Measures
  Team Feedback (Formal & Informal)
  Timeliness & creativity used to resolve issues
  Proactive initiatives to streamline business processes
  High level of accuracy in all work output
  Delight team members with your optimism, attentiveness and aggressiveness to solve problems
  Demonstrate flexibility to support client service delivery and new tasks as needed
  Sound understanding of the Scope of Work to avoid / minimize scope creep

Sound like you? To apply you need to be:

Experience & Qualifications

• 5-7 years work experience within project management, facilities, space planning, occupancy management, or CAD/CAFM related roles
• Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is desirable
• AutoCAD and CAFM system experience are also highly desirable
• Strong PowerPoint and Advanced Excel skills (pivot tables, formulas, etc.)
• Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field

Skills

• Excellent English written and oral communication skills
• Excellent MS Office skills and GSuite - confident with all packages, particularly PowerPoint & Excel / Slides, Trix & Docs.
• Excellent organizational skills - able to balance daily demands with driving projects that support growth
• Excellent attention to detail when maintaining documents and dealing with data
• Team player and work as ONE TEAM

Competencies

• Experience handling multiple demands and an understanding of financials
• Accurate with attention to detail and a strong work ethic
• Relationship building at all levels
• Ability to collaborate with others as well as work productively on your own.
• Proactively bring solutions to management

Behaviors

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energises other

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Administrative Assistant

As a Administrative Assistant, you will play a key role in supporting our customer service operations by goods order and delivery processes. In addition to handling transactional aspects, you will contribute to the overall efficiency of the customer service department through various administrative tasks.

Key Responsibilities:

• Customer Service/Warehouse process Experience
• Co-ordinate with Procurement on lead time on customer order
• Advise sales person/PIC/Customer on the lead time for the the order
• Process from Sales Quotation to Sales Order to Delivery to Invoice (Mainly Ex-works)
• General Administrative Duties:
  • Perform day-to-day administrative tasks, such as filing and data entry.
  • Maintain organized financial files and documentation.
  • Hotel Booking for Internal overseas colleague
  • Mantain Pantry supplies
  • Assist in ad-hoc projects and tasks as required by the finance team.

Requirements:

· Qualifications in the Order and Goods delivery processor or related field

· Prior experience in SAP would be highly desirable

· Attention to detail and accuracy in data entry

· Good time management and organisational skills

• Work with the manager to deal with daily administrative affairs, including document organisation, filing, meeting arrangement and record, etc
• To act as customer liaison officer to ensure that clients' queries and requirements are met
• Coordinate with client on collection and delivery services via emails and phone calls
• Work with the technical department on scheduling and allotting of manpower for work orders
• To maintain and update projects database.
• To follow up on workflow processes in the administration department. Generate delivery orders, invoices, forms, reports and efficiently send out documents.
• Able to handle ambiguity and confidentiality
• Back-up for team members
• Any other ad hoc duties as assigned by the manager

Requirements:

• Min. NITEC
• One Saturday (half day) Every three weeks
• Computer literate