Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Job Description

1. Marketing Strategy:

- Collaborate with the marketing team to develop and implement marketing campaigns.

- Enhance the firm's brand and online presence.

2. Network and Partnership:

- Build and maintain relationships with professional associations, industry bodies, and networking groups.

- Collaborate with other departments (e.g., tax, advisory) to cross-sell services.

3. Client Relationship Management:

- Manage existing client relationships, ensuring satisfaction and loyalty.

- Identify upselling/cross-selling opportunities.

4. Performance Monitoring:

- Track and report business development metrics (e.g., pipeline growth, conversion rates).

- Analyze market trends and adjust strategies accordingly.

Job Requirement

1. 3+ years of business development experience in professional services (audit, tax, advisory).

2. Strong network in Singapore's business community.

3. Excellent communication, presentation, and interpersonal skills.

4. Strategic thinking and problem-solving abilities.

5. Bachelor's degree in Business, Marketing, or related fields

Job Descriptions:

• Full spectrum of HR duties including payroll
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Manager in oversea Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintenance of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Childcare leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• Arrangement of Bus Driver schedule for pick up and drop off of workers

Requirements:

• Minimum Diploma in HR Studies or relevant
• Minimum 3-5 years of experience in Human Resources
• Able to commence work in Jan 2025
• 5.5 days work week (subject to changes)

*Company transport provided at Joo Koon MRT

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

(CENTRAL) - Bugis

Highlight

- 3days Office, 2days WFH - (after confirmation)

- Basic + AWS + VB

- Headcount for payroll 1000 +-

- Japanese Construction MNC

The Human Resources Executive will play a pivotal role in supporting assigned Manager(s) in ensuring the smooth operation of human resources functions on a day-to-day basis and achievement of overall HR teams’ objectives. The scope of work is subjected to allocation from time to time, as necessitated by business needs

• Maintain HR information system and employee records
• Manage regional mobility and expatriate support
• Prepare HR letters and documentation
• Oversee monthly payroll; submit CPF, IR21, and income tax filings
• Assist with regional employee tax matters
• Prepare headcount and payroll reports
• Process government reimbursements (NS, maternity, childcare, etc.)
• Administer medical, health insurance, and work injury claims
• Support recruitment: job postings, interview scheduling, background checks
• Prepare onboarding documents, coordinate onboarding, and announcements
• Handle work pass applications, renewals, and cancellations
• Manage off-boarding, including resignation letters and exit processes
• Coordinate training programs, track completion, and handle funding applications
• Assist in performance appraisals and employee communications
• Conduct salary and promotion research; prepare bonus data
• Address HR-related employee queries
• Participate in statutory surveys and ad-hoc reports
• Submit invoices/expenses in the claim system
• Collaborate with APAC HR teams on regional initiatives
• Support ISO and internal audits
• Stay updated on HR trends and employment laws
• Complete other ad-hoc tasks as assigned

Requirements:

• Minimum Diploma in Human Resources, or equivalent is preferred
• Minimum 3 years of work experience in the area of Human Resources including payroll-processing
• Good knowledge and interpretation of the employment Act and government regulations
• Knowledge in Unit4 Prosoft and SuccessFactors are advantageous
• Ability to maintain confidentiality with highly sensitive data
• Proficient in Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Location: Redhill

Basic + Commission + VB

JD:

• Research market trends, competitor offerings, and emerging client needs within sectors like commercial office/Retail design & renovation
• Proactively seek out and generate new business leads through networking, events, industry associations, cold call and referrals.
• Draw up networking proposals customized to individual sector
• Liaison between client, designer and other parties leading up to the securing of project, while ensuring client’s requirements are met and exceeded
• Prepare sales and marketing materials
• Work on project pricing, contracts, and fee negotiations that balance profitability with competitive positioning.
• Achieve and Deliver Sales Target
• Support in all aspect of Sales activities
• Manage and maintain clientele relationship
• Collate and evaluate client feedback and highlighting client feedback from customers for management analysis and follow-up

Requirement

• Diploma in Marketing, Business, Interior Design, or a related field.
• Min 3 years of experience in Business development, preferably in the interior design on commercial office/retail.
• Strong communication and interpersonal skills, with an ability to understand design concepts & to liaise with individuals at all level
• Committed, sales target driven and self-motivated
• Responsible and team player.
• Creative mindset with a passion for interior design.
• Excellent networking & communication and negotiation skills, with the ability to liaise with individuals at all level
• Committed, sales target driven and self-motivated

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Location: Various location

Catering Service + Contract Tender

Basic + VB

1. Market Research & Analysis
Conduct market research to identify new business opportunities, market trends, and customer needs.
Analyze competitors and industry trends to inform strategic decisions.

2. Lead Generation & Prospecting
Identify potential clients or partners through networking, industry events, and cold outreach.
Develop and maintain a pipeline of prospects to generate new business opportunities.

3. Client Relationship Management
Build and maintain strong relationships with existing clients, ensuring ongoing business and repeat sales.
Handle client inquiries, concerns, and negotiations to ensure client satisfaction.

4. Strategic Planning & Business Expansion
Develop strategic business plans to achieve company goals, including market expansion, product/service diversification, or entry into new regions.
Collaborate with senior management to create actionable growth strategies.

5. Partnerships & Alliances
Identify and establish partnerships or alliances that will benefit the business.
Negotiate and finalize partnership agreements that align with company objectives.

6. Sales & Revenue Generation
Develop and implement sales strategies to meet or exceed sales targets.
Work closely with the sales team to close deals and maintain a steady revenue flow.

7. Proposal Development & Presentations
Prepare and present business proposals and presentations to potential clients or stakeholders.
Customize proposals to meet the specific needs of the client or project.

8. Cross-functional Collaboration
Work with marketing, product development, finance, and other departments to align business development efforts with overall company objectives.
Provide feedback to internal teams regarding client needs, market trends, and opportunities for improvement.

9. Contract Negotiation & Deal Closing
Negotiate contracts, pricing, and other terms with clients and partners.
Ensure that all deals are in line with company policies and legal guidelines.

10. Performance Tracking & Reporting
Monitor and track performance metrics, such as sales revenue, market penetration, and client satisfaction.
Provide regular reports and updates to senior management on progress, challenges, and areas for improvement.

11. Brand Representation
Represent the company at industry events, conferences, and meetings to build brand awareness.
Act as an ambassador for the business in interactions with clients, partners, and stakeholders.

12. Budget Management
Manage budgets for business development initiatives and ensure effective use of resources.
Ensure cost-effective strategies are in place for lead generation, marketing, and other business development activities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

(WEST REGION) - Tuas South

Highlights

• At least diploma (from Poly) OR Degree (from local or private)
• AWS + VB
• Lunch provided
• Company 2 ways transport provided - (pick up from Clementi interchange at 740am drop off at Jurong East)
• 815AM - 530PM, No OT

Responsibilities:

• Assist in full spectrum of HR
• Maintaining employee records
• Assisting with recruitment and onboarding
• Managing payroll and benefits administration
• Coordinating training and development programs
• Handling employee inquiries and complaints
• Ensuring compliance with labor laws and company policies

Requirements:

• At least diploma or relevant HR cert
• At least 1 yrs experience
• Good attitude

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

My client is a growing fintech company who is seeking an experienced Back Office Operations Manager to join their team. The ideal candidate will have a strong background in securities or Global Markets operations, particularly in settlements, corporate actions event management, custody processes, and failing trade resolution. This role is critical in ensuring the efficient and accurate execution of operations within their exchange platform, supporting alternative asset transactions.

Key Responsibilities:

• Oversee and manage the end-to-end securities settlement process.
• Manage the identification, tracking, and execution of corporate actions.
• Oversee custody operations, ensuring the safekeeping and proper documentation of securities.
• Ensure compliance with regulatory and internal policy requirements.
• Monitor and manage failed trades, identifying root causes and implementing corrective actions.
• Continuously evaluate and improve operational processes to enhance efficiency and reduce risks.
• Build and maintain strong relationships with internal teams, clients, and external partners.
• Act as a primary point of contact for operational inquiries and issues.

Key Requirements:

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum of 5 years of experience in Securities or banking related role, preferably with exposure within a smaller-scale fintech or start-up would be an advantage.
• In-depth knowledge of securities settlements, corporate actions, custody processes, and trade resolution.
• Strong analytical and problem-solving skills.
• Proven leadership and team management experience.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in relevant financial software and technology platforms.

If you have the above skills and experience and are keen to take the next step in your career, apply today or email a copy of your CV to [email protected] to begin a conversation.

Responsibilities

● Manage the daily operations of the site, including office space, environment, and administrative affairs such as shuttle buses, cafeteria services, cleaning, etc., while taking responsibility for on-site service outcomes.

● Oversee matters related to office leasing, renovation, relocation, and cleaning to meet the needs of business units, and support external client visits to promote business opportunities.

● Manage suppliers on a daily basis, conducting regular evaluations and assessments to improve the quality of on-site operations.

● Coordinate routine welfare activities, such as sports clubs, to enhance employee satisfaction with the working environment.

● Handle budget planning and adjustments for daily administrative expenses, analyze costs, and propose effective measures to optimize and reduce expenditures.

● Maintain effective communication with business units and external stakeholders (e.g., government agencies, vendors, and clients).

● Address temporary or unexpected issues on-site with flexibility and efficiency.

Requirements

● Bachelor’s degree or higher, with at least 8 years of relevant work experience.

● Strong communication and coordination skills, with clear logical thinking and the ability to integrate resources.

● Excellent learning ability and adaptability, proactive thinker, and self-motivated.

● Strong service orientation and team spirit, with the ability to respond quickly to the needs of internal customers.

● Proficiency in Chinese is required as this role requires frequent internal collaboration with Chinese-speaking colleagues in HQ.

Profile description

We are looking for Senior Vessel Manager for a position based in Singapore.

Job Responsibilities:

• As a Senior Vessel Manager, you will assume full responsibility for the safe operation of a fleet of bulk carrier and Gas vessels assigned to you.
• Besides day-to-day close monitoring of vessels, you will be required to supervise drydockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• To monitor and control spare parts supply to the vessels. You will judiciously manage budgets allocated to vessels and produce regular reports.
• You will attend vessels at port and/or short sailing on scheduled visits and prepare vessel inspection reports. You need to drive safe work culture and inspire the shipboard team.
• To objectively analyze and report on performance of shipboard personnel.
• Coordinate with Operations, QHSE and Fleet Personnel department in smooth & efficient operation of assigned vessels.
• Any other assignments as needed.

Requirements:

• Chief Engineer's Certificate of Competency and more than 3 years of shore experience in Technical management.
• Experience on Bulk and Gas Carriers is desirable.
• You should have a strong focus on cargo handling equipment & knowledge of cargo gear maintenance requirement.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.
• You should be professionally sound, highly motivated and a good team player.
• Good proficiency in English communication required.
• You will be stationed in Singapore and travelling to attend ships.

Job description:

• Developing business plan & managing company sales & meeting sales goals.
• Implementing sales policies, objectives and initiatives, set short- and long-term sales strategies and deliver desired levels of sales
• Planning sales strategies and deliver planned sales goals
• Hitting sales targets & forecasting future sales
• Hunting for new customers and managing & retaining current customers
• Third party logistics experience with Transportation, Freight, & fulfilment
• Degree in any field

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use and/ or disclosure of personal data by AlwaysHired and its affiliates for the purpose of job application processing and administrative purpose, in compliance with the relevant provision of personal data protection act.

• Permanent position, Salary up to $10,000 with AWS + Variable Bonus
• Strong in operations experience including policy review, SOP etc

Responsibilities:

• Collaborate with the Donor Engagement team to create and launch new General Giving programs for the Group, including cluster-wide staff giving and grateful patient programs.
• Develop fundraising principles and policies to ensure effective collection, distribution, and management of raised funds.
• Implement systems and processes for accurate record keeping and reporting of fundraising activities.
• Lead a small team of fundraising professionals who support a comprehensive fundraising program, including major giving, corporate partnerships, general giving, and events.
• Build capacity through on-the-job training and mentoring of fundraising colleagues at both HQ and charity funds.

Requirements:

• At least 8 years of experience in fundraising operations with proven and tangible track record
• Excellent project management capabilities and driving projects to completion
• Have at least 3 years’ experience in managing a team of 2-3 persons with diverse experience
• Demonstrated ability to work well with internal and external stakeholders and management

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Roles & Responsibilities

• Responsble to all treatment related activities as directed by the physician.
• Ensuring treatment place cleanliness, appearance and safety quidelines.
• Recognize and respond promptly customers' enquiries.

Requirements

• Possess with related certificate.
• Positive and caring personality towards customers.
• Posting extensive knowledge and skills about meditation & relaxation .
• Preferably with relevant working experiences in similar industries.
• Must be able to work on weekends and public holidays .

Interested applicants,please include the info as follow in your updated resume.

• Reason for leaving (all past & present employment )
• Last drawn salary.
• Expected salary
• Availability/notice period.
• A recent photo

we regret that only short listed candidates will be notified.

Banking Department is keen to recruit a Financial Risk Specialist to support the supervision of financial institutions’ trading activities and management of the attendant risks.

As a Financial Risk Specialist, you will be part of a team in charge of:

• Evaluating banks’ front office controls, risk management and valuation processes and methodologies, as well as their valuation, market and counterparty risk models. Crafting supervisory guidance, as needed, to raise the quality of market risk management will also be part of this responsibility.
• Identifying system-wide risks in the banking sector by analysing regulatory risk returns and developing risk indicators using supervisory and publicly available data.
• Researching into new risk management techniques/framework in response to market developments; and
• Providing consultation in the areas of risk analytics, risk modelling and valuation practices to other departments within MAS.

Requirements :

• Front office or market risk management experience with a financial institution preferred.
• Strong interest in developments in the financial markets.
• Good knowledge of financial products and their related financial risks.
• Proficient in use of analytical tools/software.
• Inquisitive, analytical, quantitative, and has an eye for detail.
• Ability to communicate technical knowledge well, both spoken and in writing.
• Relevant certification in Quantitative Finance or professional qualifications like CFA, PRM or FRM will be advantageous.

This is a 1-year contract position. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

• Responsible for assembly of optics assembly or optical-mechanical assemblies
• Adjusts, calibrates, aligns, and modifies optical-mechanical assemblies and components and records effects on unit performance
• Troubleshooting, repairing and testing of optical-mechanical systems

Requirements:

• Diploma in Mechatronics, Mechanical, Electronics or equivalent. Entry level position is available.
• Experience using jigs and fixtures to align and bond optics with high precision
• Experience with methods of handling and cleaning optic elements
• Good team player and yet able to work independently
• Work location: Ang Mo Kio
• 5 days work-week, normal office hours

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Job Responsibilities:

Client Interaction and Relationship Management

• Serve as the main point of contact throughout the search process, ensuring consistent communication (via written correspondence, phone, and in-person meetings).
• Establish and maintain strong working relationships with high-level executives and their support teams.
• Uphold strict confidentiality standards when handling sensitive client and candidate information.

Document Preparation:

• Draft proposals, position specifications, and candidate resumes.
• Prepare and edit pitch decks and client proposals using PowerPoint.

Reporting and Expense Management

• Prepare monthly expense reports, assist with claims, and coordinate with Finance on invoicing.

Billing and Invoicing:

• Review and approve monthly client billing invoices for accuracy.
• Monitor accounts receivable and assist with timely collections.

Collaboration and Workflow Coordination

• Work together with office manager and other staff to streamline workflow processes.

Team & HR Support

• Provide backup telephone and administrative support for other administrators and consultants during absences.
• Assist in training new hires and temporary staff, ensuring smooth onboarding.
• Collaborate with practice EAs to coordinate ad-hoc events and business development mailings.

Communication and Coordination

• Manage a high volume of calls from various stakeholders, including clients, candidates, business development contacts, and job seekers.
• Provide comprehensive support , including complex scheduling, meeting preparation, interview schedules and follow-ups

Policy and Procedure Compliance

• Stay informed on company policies, procedures, and software updates by reviewing communications and attending training sessions.

Meeting Participation

• Organize materials for meetings, manage team reporting, and handle contributing in discussion.

Requirement:

• Min Degree in Business management or related field
• Min 5 years of experience in providing support to senior management level including calendar management
• Proficient in computer skills – Microsoft Office : Words, Power Point and Excel.
• Good communications and interpersonal skills. Ability to take initiative and build strong, productive network and relationships

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

• Responsible for product design, draft PRD requirements and interactive documents

• Manage the product life cycle and drive product development with Engineering teams

• Work closely with cross-functional teams to define, document, and communicate objectives and requirements

• React to feedback from users and business team promptly and patiently to find the best product fit and boost the business result

• Analyze product performance data, responsible product competition analysis, market research, and maintain the product's competitive advantage

Team Summary

You will be an integral part of the global Visa Government Solutions (VGS) team. The role will be based in Singapore and report directly into the Head of Visa Government Solutions Pre-Sales for Asia Pacific.

What's exciting about joining the Visa Government Solutions team?

• You’ll be supporting highly strategic public sector clients on high impact projects
• Partner with industry stakeholders to develop innovative new solutions
• We are a key part of Visa’s focus on new payment flows as a growth driver for our business.
• Given the nature of the sector, it will drive Visa brand values especially as a purpose-led brand with social and economic impact.

The team comprises of a highly motivated team of business leaders who create impactful results with and for our clients. Here at Visa, we strive to excel with our partners and via strong internal and external collaboration, we enable and inspire ecosystem players to drive e-payments and financial inclusion.

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

What a Pre-Sales Senior Manager does at Visa:

We are seeking a Senior Manager – Pre-sales (VGS) in the Asia Pacific region that is a self-starter, hands-on, ready to learn and experiment, and able to work both independently and as part of a team. This role is client-facing and focuses on the pre-sales, solution design and technical development phases of an opportunity by supporting our regional frontline sales functions. The Solution Architects works directly with the public sector, issuing/acquiring clients as well as partners/ enablers to evaluate pain points in the iterative design thinking process and helps define the value proposition for both Visa and the client.

A key driver of success will be the ability to focus on the highest leverage activities in the face of rapid change and new information, and the ability to independently drive activities all the way to successful launches of propositions. Solution Architecture will be a focal point in our strategy to deliver world-class solutions to market, and the Pre-Sales Solution Architect is a key piece of that vision.

The Visa solution set this role will support is diverse, ranging from data sharing technical platforms, digital issuance, digital identity, artificial intelligence-based fraud detection, request-to-pay, card and account acceptance, and money movement. This role is focused on client launches in markets and by being able to give in-depth technical architecture knowledge as well as being able to understand the Asia Pacific payments market and client needs.

What we expect of you, day to day:

• Work with the dedicated VGS sales teams to support the pre-sales engagement with key distribution partners for Visa solutions (issuers, enablers, service providers), gaining deeper understanding of government needs, priorities and use cases to support the sell in cycle.
• Ideate and co-create innovative capabilities and features with digital partners and enablers combining Visa capabilities and partner capabilities to test new use cases, product features and recommended deployment approaches using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centred design, minimum viable product, rapid prototyping, etc.
• Support the development of Government technology needs or partnership integration requirements into Visa Technology requirements for prioritisation, scoping and build
• Support developing joined up solutions that leverage Visa digital technologies including VisaNet, CyberSource, Visa Secure, Tokenisation, Click to Pay, Visa Risk Manager, Visa Developer Consumer Control APIs etc
• Support thought leadership on Government payment processing options that blend Visa and partner capabilities with broad government agendas and national payments infrastructure
• Demonstrate in-depth knowledge of Visa’s capabilities to complement your understanding of national payments infrastructure and trends in payments generally plus the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale
• Contribute to the creation and review of market acceleration strategies and digital roadmaps with close collaboration with cross-functional teams.
• Work closely with business partners including Risk, Client Services, Legal, Privacy, Government Engagement on the introduction of new solutions.
• Ensure that Visa solution delivery documentation is fit for purpose for Government clients and where gaps exist, work with internal solution owners to remedy
• Liaise with product owners within the global and regional Visa teams to influence product development and timing based on the Government needs and requirements.

Why this is important to Visa

Visa’s strategy on capturing a share of new flows focuses on Government payments as a key pillar. Visa Government Solutions (VGS) is a new team established for this purpose. Government payments often contribute between 30-40% of total market payments and governments everywhere are investing heavily to modernise and digitise their infrastructure. As the new VGS team, we will be leading the company efforts in developing our strategy, leverage expertise in various groups around the company and develop comprehensive government solutions. We are also prioritising markets for focus and enablement of specialised sales teams.

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Build relationships with multiple stakeholders and influencers across the customers’ organisations

• Uncover customers’ pressures, challenges and priorities to effectively position our offering to meet their business objectives
• Participate in pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Possess a thorough knowledge of the market, and the solutions and services Xtremax provides

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the relevant sector
• History of successfully developing and maintaining senior client relationships
• Demonstrate good empathy and listening skills

• A highly self-motivated and independent initiator with excellent interpersonal skills
• A team player who is willing to work for the success of the team and its goals
• Excellent communication, negotiation and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field
  

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We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Project & Change Request Management

• Lead end to end management of change requests, ensure timely delivery and alignment with business objectives.
• Prioritize and balance the portfolio of 100 CRs based on business impact, resource, and budget constraints.
• Assume the Project Manager and/or Lead for specific projects assignment
• Proactively identify and resolve issues, bottlenecks and conflicts that may arise during the boat size port folio management process, employing critical thinking and sound judgment
• Coordinate activities across multiple teams. Both internal and external to ensure smooth execution of initiatives and adhere to project timeline

Stakeholder Communication & Presentation

• Develop ad present project pitches and updates effectively to senior management and stakeholders.
• Clearly communicate project objectives, progress, risk and mitigation plans, adapting messing to technical and business audiences.

Risk Identification & Issue Resolution

• Proactively assess, identify and manage risks, analyze issues and implement action plans to mitigation impacts on portfolio delivery as well as keep a track of project delivery and proactively address potential issues and arrive at a mitigation/escalation at right time
• Maintain a solution-oriented approach, demonstrating strong problem solving ability under complex matrix stakeholders and various constraints.

Process Improvement

• Continuously analyse existing process, identify area for improvement, seek opportunities to streamline process, improve efficiency and enhance ways of working across the project life cycle.
• Ascertain and implement best practices with stakeholders across the organization, and continuously to initiate the better way of working to improve project racking, reporting and quality control measures. Implement solutions to enhance efficiency and productivities within portfolio management domain

Budgetary & Resource Managment

• Annual plan of 100% budget utilization linked to prioritized business value and regulatory requirements.
• Timely and high-quality reporting/management involve timely budget billing, and fund drawdown.
• Updated centralize track of overall boatsize delivery covering in Jira/confluence flow including backlog, status, resource, financial, risk, and dependency profiles.
• Control and track project budgets and utilization, at all times and ensure it stays within the regional & quarterly allocations. Initiate and propose budget reallocation within delivery and support team to ensure fully utilization by end of the year.
• Ability to track aging, performance of CR boat size, close the project issues on time
• Work closely with Technical Delivery team to manage squad resource, balancing loads and optimizing team productivity to meet the delivery goals, accommodating ad-hoc requirements, and not miss the regulatory requirements,
• Maintain accurate and up to date key documentations, including status report. Project plan. Budget drawdown/allocations and other relevant artefacts

Team Leadership and Collaboration

• Act as a liaison between business and delivery team, promoting open communication and effective coordination
• Mentor and guide Retail business partner involving digital governance and connect to relevant product owners, business lead digital to fostering a positive and productive project environment.

Frameworks, process assurance, risk management

• Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
• Track and manage Risk Appetite statement performance, MRAs, and Audits

Requirements:

• Project Management Certification, Lean /Six Sigma (e.g. PMP, Prince2, Agile or equivaent) is preferred
• Experienced of having direct responsibility for project with budget size of $10 to $20 million.
• 8+ years of experience in retail banking , and exposure to banking, product, operations, and process.
• Excellent client-facing. Executive level communication skills with excellent written and verbal communication and presentation skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
• Experience in full end-to-end project management in a lead role and/ or Background in Business analysis or experience in an agile Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc.
• Proficient in excel and project management tools (e..g JIRA. Confluence, Excel advance skills). Technical domain expertise is an advantage, but at minimum is tech-savvy.
• Understanding of technology and operational processes across functions in the bank.
• Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives.
• Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline
• Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

Education / Experience

•  Degree in Computer Science, Computer Engineering or related technical discipline
•  Have at least 6 years of relevant working experience.

Job Description

•  Team Leadership: Lead, mentor, and manage a team of engineers, ensuring alignment with the company’s goals and objectives.
•  Strategic Leadership: Define and drive the business strategy and roadmap for your respective strategic domain.
•  Project Execution: Collaborate with project managers to ensure project/product deliverables are on track, providing support where needed.
•  Collaboration: Work closely with cross-functional teams, including Presales, Project Management, Quality Assurance, and Maintenance.
•  Recruitment & Retention: Participate in hiring process to build a high-performing engineering team and focus on the retention and development of existing team members.
•  Performance Management: Conduct regular performance reviews, provide constructive feedback, and create development plans for engineers.

Requirements

•  Proficiency in software development practices and frameworks.
•  Proven ability to lead and motivate a team of engineers, with strong decision-making and problem-solving skills.
•  Experience with Agile/Scrum methodologies.
•  Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Nice to haves
•  Familiarity with cloud platforms
•  Familiarity with container technologies (e.g. Kubernetes)
•  Familiarity with software governance practices
•  Prior experience in highly regulated industries