Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Client Success Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.
What you’ll own
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
- Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
- Serve as primary point of contact to support problem resolution and ensure client retention.
- Develop strong working relationships with assigned clients and Worldpay from resources.
- Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
- Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
- Other related duties assigned as needed.
Where you’ll own it
You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.
What you bring
- The ability to establish and maintain effective working relationships, both internally as well as externally
- Organizational and time management skills • Broad knowledge of Worldpay from products and related services
- A strong aptitude to analyze and solve problems
- Prior banking or finance related experiences a plus.
Worldpay perks
What we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
● A competitive salary and benefits.
● Time to support charities and give back to your community.
● Parental leave policy.
● Global recognition platform.
● Virgin Pulse access.
● Global employee assistance program
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn.
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