PRIMARY DUTIES AND RESPONSIBILITIES
1. Responsible for designing, implementing and maintaining an effective talent and learning strategy, roadmaps, and framework to build new capabilities and skills, as well as promoting the culture of continuous and lifelong learning.
2. To drive and lead Talent Development plans and programs and Succession Planning across the Country.
3. Facilitate classroom training through F2F or MS Teams, including staff orientation for all new hires including trainees/interns.
4. Manage and implement the L&D process including mentoring, tracking the learning journey & progress of the participants.
5. Work with internal stakeholders to understand the job descriptions and requirements to develop competencies framework, identify competencies gap and training needs within the Organization and make recommendations for training programs.
6. Ensure timely registration of internal or external course applications and follow-up as well as notifying staff of the training details.
7. Responsible for conducting post training evaluation to measure the effectiveness of the L&D programs and initiatives, tracking and analyzing data to identify areas for improvement, and making recommendations for changes to the L&D strategy.
8. Provide support to the Business Development in RFQs on the Learning & Development related areas.
9. Prepare monthly group L&D reports and regularly reports to the stakeholders on the updates.
10. To drive learning initiatives and projects, including but not limited to Brown Bag Series, Do you Know Series, etc.
11. Network with IHLs on potential collaboration and be the main host and liaison for all learning journeys, industry talks and panel discussions.
12. Lead in development of Company Training Committee (CTC), identify training needs of the employees to keep up with industry transformation and ensure company is on track on CTC training and follow up on all CTC related training and grants.
13. Co-owner of learning management system (LMS), to champion, govern the use of LMS and other learning technologies that the organization uses for training delivery and tracking employee progress.
14. To prepare and manage the L&D department’s budget.
15. Responsible for maintaining L&D Policies and Procedures:
a. Regularly review the Organization’s L&D’s Policies, Procedures and Framework.
b. Lead and Implement Learning & Development Process Improvement.
c. Responsible for reviewing Departmental Objectives and Quality Procedures and ensure all Learning & Development’s documentations are in line with ISO requirements.
16. Audits
a. Participate in Learning & Development-related Audit by Customers, Audit Firms and Stakeholders.
b. Conduct twice yearly OJT audit on Operations.
17. Content Designing and Development
a. Design and develop course contents, learning materials, curriculum and learning outcomes, such as e-learning courses, classroom training sessions, and on-the-job training programs, in consultation with internal stakeholders, to meet the business requirements and ensure learning effectiveness.
b. Provide regular review to improve the training / learning materials, work closely with subject matter experts to ensure that learning materials are accurate, up-to-date, and aligned with organizational goals and objectives.
c. Lead and manage the entire process of new hires orientation, including design and deliver the programme using adult learning methodologies, adapt and adopt digitalisation best practices to improve new hires’ experiences in assimilating into their role and integrating faster into the culture.
18. Provide support relating to all talent development programs & initiatives (eg. Scholarships, Leadership Development Initiatives, etc) including but not limited to the following:
a. Manage, track and maintain a record on training related grants/subsidies relating to application submission, approval, disbursement of grant, etc.
b. Develop relevant development plans and OJT
c. Schedule participants candidacy interview between participants and interviewer and ensure CV and application forms are in order.
d. Liaise with participants on the offer and acceptance.
e. Serve as a point of contact for both internal and external stakeholders; Schedule training sessions, communicate training details, follow-up sessions during the course of the trainings, etc.
f. Maintain proper documentation of participants records, progress reports and to prepare reports on participants training activities, outcome, feedback from participants and make recommendations for improvements.
g. Offboarding of participants
19. Responsible for managing the EduRise programmes:
a. Onboard and off-Board the EduRise trainees from countries coming to Singapore.
b. Mentor the trainees in their learning journey and keep track of their progress, including keeping track on trainees’ follow up on meeting requests with mentors etc.; Readily feedback to mentors on trainees’ concerns or other notable observations.
c. Schedule training sessions and communicate training details to the trainees.
d. Conduct post-training assessments and evaluations to measure the impact of training programmes.
e. Analyse feedback and data to identify areas for improvement and make recommendations for EduRise programme enhancements.
f. Maintain proper documentation of trainees and training records and prepare reports on training activities and outcomes.
20. Internship main liaison:
a. Onboarding and off-Boarding of interns
b. Provide support and mentorship to interns:
i. Serve as a point of contact for interns, addressing their questions, concerns, and needs.
ii. Help interns acclimate to the organization's culture and provide guidance on professional development opportunities.
iii. Foster a positive and inclusive environment for interns, promoting their engagement and well-being.
iv. Analyse feedback and data to identify areas for improvement and make recommendations for enhancements
c. Act as an advocate for interns:
i. Ensure they have access to resources and opportunities that support their learning and growth.
ii. Champion the value of internships within YCH Group and promote a positive experience for interns.
iii. Collaborate with other departments to provide meaningful projects and assignments for interns.
d. Provide administrative support relating to internships including but not limited to the following:
i. Manage, track and maintain a record on internship grants relating to application submission, approval, disbursement of grant, etc.
ii. Liaise with intern on the offer and acceptance.
iii. Serve as a point of contact for intern and school; Schedule follow up sessions between interns, mentor and school representatives (note: relevant HR personnel to advise on the mentor-in-charge)
iv. Maintain proper documentation of intern records, progress reports and to prepare reports on interns training activities, outcome, feedback from interns and make recommendations for improvements.
21. Performs other jobs related tasks as and when necessary / assigned.
JOB REQUIREMENTS
- Bachelor’s degree in Business Administration, Human Resource Management, Psychology, Education and Human Resource or equivalent, with professional qualification in Human Resource Development and WSQ ACTA / ACLP certification is preferred.
- At least 10 years of relevant experience in leading and implementing Learning, Talent and Organisational Development strategies and initiatives. This may include competency framework development, design and curation of learning roadmaps and programmes, capability and learning needs diagnosis, building learning culture, and running training operations.
- A good team player, possess a high level of initiative, hands on, organized and resourceful.
· Strong communication skills (oral and written) with good customer service aptitude.
· Good working attitude with a high level of professionalism, initiative, and excellent interpersonal skills, with the ability to influence and collaborate effectively.
· Strong problem-solving, project management, planning and organising skills
