Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Strong understanding and communication skills

Customer requests are reported to manager in a timely manner

Assist manager to deal with documentation

Respond to inquiries from customers, suppliers, and team members promptly and professionally.

Assist in planning and executing special promotions and themed events.

Provide administrative support for events, including coordination of catering services, room setups, and guest lists.

We are looking for someone with a passion for data and marketing technology, with experience in marketing automation tool such as Salesforce Marketing Cloud or Eloqua. Experience working with large, complex data flows is a plus.

You will be responsible for the implementation, execution, and optimization of highly personalised automated marketing campaigns and programs using our suite of marketing technology platforms.

This role requires someone who is a team player, possessing technical knowledge and hands-on experience with marketing automation platforms. The candidate must be a self-starter and problem-solver, able to learn and adapt quickly in a fast-moving working environment.

Key Responsibilities:

• Implement and manage complex marketing automation campaigns in marketing automation tools, including customer journeys, segmentation, automation rules, and triggers.
• Work with agency partner to develop and execute targeted and personalized campaigns that align with marketing objectives, drive engagement and conversion.
• Collaborate with business units to develop strategies, plan, and execute tactics across customer digital touchpoints.
• Plan, manage, execute and optimize tactical and nurture campaigns to drive sales and leads on digital channels using marketing automation tools
• Continuously monitor and analyze platform performance across the marketing technology stack provide insights and recommendations for optimization and improvement.
• Stay up-to-date with the latest marketing automation trends, best practices, and technologies to ensure our campaigns remain competitive and effective.
• Develop and maintain documentation, including process flows, campaign briefs, and technical specifications.
• Work with acquisition team to conduct testing and optimization for segmentation activities to improve performance

Key Requirements:

• Bachelor’s Degree in IT/Business
• Working experience with marketing automation tools such as Salesforce Marketing Cloud or Eloqua and Google Analytics, possessing relevant certifications is a plus
• Experience with customer data platforms and marketing data is a plus
• Experience working with Asana, JIRA, MS Office, Visio, Lucid Charts and/or project management tools
• Excellent stakeholder management skills by providing clear communicating priorities, objectives/goals and deliverables
• Some knowledge and experience in data query and integration concepts such as SQL, Javascript, APIs and SFTP
• Understanding of analytical tools like Google Analytics, GTM and Customer Identity & Access Management is a plus
• Ability to work with cross functional teams to identify use cases to be implemented for platforms
• Self-starter, independent, motivated and result-oriented team player
• Detail oriented to ensure data and content compliance
• Strong in communications with the ability to engage with internal and external stakeholders
• Self-motivated operator who can work comfortably as an individual contributor and comfortable with navigating through the organisation to get things done.
• Strong in analytics and able to make decisions leveraging data. Strong negotiation skills. Creative with high emotional intelligence. An innovative collaborator. Most importantly, you must be savvy and love tech, and love to sell your ideas to everyone.

Team Profile:

Income was founded on the vision of making insurance accessible to all. This vision has played a key role in the development of products, initiatives and offerings to our customers. You will be working in the Growth Marketing team within the Digital Transformation division. This team is in-charge of driving all digital revenues, strategize and implement all eCommerce platforms, MarTech and AdTech solutions to drive incremental revenues by increasing relevancies.

The individual must be a hybrid professional that understanding marketing and business needs, while having a balanced interest and love for technology.

Technology has enabled us to make better decisions in real time that has substantial impact on all our digital acquisitions. The individual will be required to leverage on first-party data and digital insights to identify opportunities and derive decisions that will assist to achieve set targets and provide first class customer purchase experiences.

Responsible for arranging the show list and arranging the performers

Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

Represent the performing artistes to attend all management meetings.

Memorize lyrics and routines of song selection for optimal performance standards

Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

Foster and strengthen teamwork.

• Coordinating the order and delivery of materials to job sites
• Managing a team of 10 project managers
• Facilitating site planning meetings
• Tracking company resource usage
• Identifying project risks and proposing solutions
• Dispatching subcontractors and equipment
• Measuring and managing client satisfaction
• Facilitating weekly operations meetings
• Coordinating equipment maintenance
• Keeping track of vendor pricing

Job Description:

• To oversee the planning, execution, and completion of Rail projects (Communications System).
• To ensure that projects are delivered on time, within budget, and according to specifications.
• Key Responsibilities include:
  • Project Planning
  • Team Leadership
  • Stakeholder Management
  • Risk Management
  • Budgeting and Resource Allocation
  • Quality Assurance
  • Documentation and
  • Reporting and Conflict Resolution

Job Requirement:

• Degree in Electrical & Electronics Engineering, Project Management or equivalent.
• Minimum 5 years of proven experience in Project Management (railway environment).
• Strong leadership and interpersonal communications skills.
• Self-motivated, driven and possess good analytical skill.
• Able to understand technical drawings, specifications, and requirement.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

· Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Provide regular project reports/updates to customers, internal departments and management

· Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

· Degree in Electrical, Electronics, Communications Engineering, or equivalent

· Minimum 5 years in technical project management work experience

· Experience in New Product Introduction management is preferred

· Strong project & people management skills.

· Excellent communication and problem solving abilities

· Able to work within tight schedules

· Self driven and good team player

· Working location is in Jurong East

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Strong understanding and communication skills

Customer requests are reported to manager in a timely manner

Assist manager to deal with documentation

Respond to inquiries from customers, suppliers, and team members promptly and professionally.

Assist in planning and executing special promotions and themed events.

Provide administrative support for events, including coordination of catering services, room setups, and guest lists.

● Bilingual Speaker. Good at Chinese (native speaker) and English speaking and writing.

● Good Management Skills. Applying modern technical tools to better manage business marketing and growth, development.

● Statistics Analysis. Analyzing business revenue and offering operational suggestion for potential business growth and sales improvement.

● Employee Hiring and Management. Assisting with the Human Resources team on employee hiring and training matter as well as shift arrangement.

● Teamwork Building. Loving in encouraging employees and building a valuable team by making friends with the team and inspiring their potentials.

● Communication Skills. Good at communication with customers by showing them patience and professionalism.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

- Responsible in all respects of corproate secretarial work with ACRA

- Experience in planning in work scope

- Manage customer portfolio

- Preparation of resolutions, biz filing, updating of statutory registeres and XBRL

- Maintain of Registers, Minutes Books and Lodgement with the ACRA

- Maintain record monitor routing of documentation

- Ability to liaise with and advice the client on matters on company formation, annual compliance and ongoing company administration matters

- Any other matters/projects the manegement may require from time to time

- To perform clericals and administrative duties includes filing, scanning, sorting of letter correspondences and ad hoc assignment as assigned

- Candicate must possess at least an "O" Level or equivalent

- Able to work with minimum supervision, a candidate that is organized, meticulous. Able to manage tight deadlines.

- Must be able to converse in both English & Mandarin. Have a good command of both written and verbal English & Mandarin (to liaise wuth Mandarin speaking clients and respective associates)

- Proficient in Microsoft applications

- Possess good communication and interpersonal skills

- Immediate availability will be advantageous

- Provides coordination and adminstrative supports to ensure efficiency & effectiveness was carried out in operations between departments

- Process payment and monitor receipts

Job Scope

• Function as main point-of-contact between the Team and client.

• Lead, manage and coordinate the performance and delivery of the scope indicated in the Contract.

• Ensure that the KPIs and Contractual SLAs are met.

• Oversee strategic deployment of manpower, where necessary, timely leadership support and commitment.

• Manage and ensure that any potential changes to scope of work are discussed, documented and agreed.

• Manage the daily operations of the project and performance of the team(s)

Job Requirements

• Degree in Business Administration, Accounting, Finance or equivalent

• At least 5 years of experience in operations, with at least 2 years of management experience

• Experience in public sector grants and claims processing would be an advantage

• A strong team player with good supervisory, people management and communications skills

• Strong problem solving and critical thinking skills

• Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders

• Proficient in Microsoft Word, Excel and PowerPoint

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Job Description:

• Overall management and co-ordination of the project

• Serve as a single point of contact in co-ordination with and consultation with the Customer’s Representative

• Deemed as the Contractor’s agent in all dealings with the Customer

• Be accountable to the Customer as the Contractor’s agent, for all aspects of the design, development, delivery, installation, integration, migration, testing, implementation, operations and maintenance services of the System

• Co-ordinate project activities with the Customer, existing vendors and other parties as indicated by the Customer

• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.

• Arrange for, co-ordinate and document project progress meetings and system change management meetings

• Prepare and submit progress reports

• Prepare and submit detailed implementation plans and schedules

• Manage changes within project constraints, e.g. scope, resource and schedule

• Plan and allocate resources proactively to ensure timely delivery of the System in accordance with the project schedule

• Take stock and track documentation, hardware and software supplied for the delivery of systems and services

• Manage project risks

Job Requirement:

• Degree in Engineering, Computer Science, or Information Technology

• Successfully managed and implemented at least 2 projects for past 5 years

• Good command of English (Conversational, Written and Reading)

• Proficient in Microsoft Office

• Knowledge of financial accounting (GL, Billing, AR etc).

• Understand Cyber Security and best practices.

• Able to manage local and overseas projects

• Project Management certification (PMP) will be added advantage

• Contract / Commercial Law courses will be added advantage

• Experience in implementing fare collection system, mobility payment solutions or similar systems will be highly encouraged to apply.

• Possess strong leadership ability, good communication skills, EQ and excellent problem-solving skills in inter- organizational environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Manage a team of high calibre Software Engineers

· Recruit, hire, mentor, and coach Software Engineers

· Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment

· Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress

· Define project scope, timelines, and resource allocation

· Drive improvements in software engineering practices

· Submit proposals and progress reports

· Design/Architect new software products

· Create product roadmaps for existing & new software products

· Keep abreast of current industry trends

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 8-10 years of technical experience in software development

· Experience designing software architectures for scalability, reliability, and performance

· Solid critical-thinking and decision-making skills

· Proficient in finding creative solutions to complex problems

· Ability to collaborate with and lead colleagues

· Excellent verbal and written communication skills

· A passion for people management and mentorship

· Strong leadership, communication, and organizational skills

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Working location is in Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Recruit performing artiste and singers when needed

Participate in all stage performances

To train & guide the stage crew to improve on their performances

In charge to schedule and selection of performing artiste for specfic event's performances

Coordinate & attend all training & rehearsal

Source for necessary accessories and props for all performances.

Singing & Dancing skill

To ensure all stage crew is presentable on stage

Able to manage team well

Job Description

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

Qualifications

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.

• Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
• Responsible for the proper, efficient and profitable functioning of the hotel
• Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
• Asisst in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
• Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

We are seeking a skilledSales & Marketing Manager to join us. This full-time, on-site role will be responsible for developing and executing marketing strategies, conducting market research, building new relationships with potential clients, and maintaining existing client relationships. The Marketing Manager will lead the marketing team and work closely with the sales team to support business growth by improving our brand awareness.

Specific Responsibilities:

1.Identify new market trends and seek potential business opportunities as well as generate monthly reports for

company

2.Cold Calling: Contact businesses and potential clients to promote company products/services

3.Measure and report performance of all marketing campaigns, assess against goals (ROI and KPIs).

4.Evaluate important metrics that affect our website traffic, service quotas, and target audience 5.Monitor competition and provide ideas to stand out

6. Manage and coordinate innovative creation solution to develop content on digital channels

7.Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency and to increase brand awareness.

Technical Skills and Competencies:

1. Experience in developing and executing marketing strategies

2. Excellent analytical and project management skills

3. Experience in conducting market research and understanding consumer behavior

4. Strong copywriting and content creation skills

5. Excellent communication and interpersonal skills

6. Ability to work independently with a proactive mindset

• recruiting, training and supervising staff.
• managing budgets.
• maintaining statistical and financial records.
• planning and problem solving.
• promoting and marketing the business.
• ensuring compliance with health and safety legislation and licensing laws.
• serving customers.
• placing orders.

Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well. Hires, trains, promotes, and, when necessary, disciplines or fires staff. Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity.

Objectives of the Position

• Serve as the business partner for HR and Communications for the Agricultural Solutions, South East Asia sub-region; effectively support the business leader and leadership team in achieving business priorities and organization needs through people strategies, tactics and initiatives.

Main Tasks:

Communications Champion

• Maintain a framework for professional internal and external communication in the sub-region
• Working in collaboration with SEA marketing, facilitate the implementation of communication guidelines and best practice sharing, including brand management.
• Drive internal communications to keep the team informed, connected and engaged
• Provide strategic communication support to SEA Leadership Team to create and deliver effective communications on strategic topics for internal and external audiences

HR Business Partner and Inclusion Champion

• Act as an advisor and strategic partner to consult, coach and challenge leaders on people topics.
• Proactively identify organization needs and provide appropriate HR and Communications solutions to support the business strategy; Lead delivery of regional initiatives/projects in the sub-region, including change management and communication.
• Champion Diversity and Inclusion (D&I) across the organization, including developing the D&I strategy and driving implementation of inclusive practices.
• Steer and ensure effective, high-impact delivery of people processes in the sub-region including talent management, capability development, performance management, compensation management including incentives, recognition, resourcing strategy and manpower planning.
• Support the SEA Leader in hiring and selection of key positions; drive inclusive hiring practices across the sub-region.
• Manage maintenance of relevant HR data for the sub-region; provide data-driven insights for people and business decisions.
• Serve as part of the Regional HR Community, select Global HR Communities and support select regional HR initiatives.

Requirements:

• Minimum Degree in Business Administration, Human Resources Management or a related discipline
• 8 years of professional HR / Communications experience in a multinational company environment
• Preferably with experience in HR Business Partnering, Internal Communications and change management
• High organizational and cultural awareness
• Ability to operate and influence with impact in a matrix environment
• Entrepreneurial and customer focus with strong drive to successfully steer impactful solutions that are effective in country operating context

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Degree in Information Technology or equivalent with a minimum of 2 years experience in IT managerial role.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. In 2022, the TLF granted $700,000 to local causes alone. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to provide marketing and comms support to maximise the grants’ effectiveness.

Purpose of the role

The Account Manager works with both their clients and their team to ensure the efficient and effective running of their accounts. They clearly understand their clients’ objectives and requirements, the commercial terms of their retained accounts and projects and level of resource required to service the accounts. Client facing, Account Managers translate quick but creative thinking into decisive action; providing team management, delegation of tasks and exceptional media relations skills.

Key responsibilities and tasks

Client Management

• Builds and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services
• Manages all communication with the client and ensures deadlines and service agreements are met consistently by the team
• Works closely with the client and Account Director to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services
• Adds value to new business pitches by providing support with coordination, content generation and presentation preparation, in addition to attendance
• Schedules, organises and runs regular client meetings and calls, providing consultative advice on tactical communications activity

Media relations

• Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative
• Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects
• Builds, maintains and develops productive relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels
• Utilises networks to create and maximise client coverage, advising on long-form and short-term narratives
• Maintains and promotes a sound understanding of current affairs relevant to the industry and the wider news agenda
• Deploys rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles

Content

• Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material
• Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high-quality content
• Works with content experts to improve knowledge of techniques and writing styles across multiple channels and platforms

Digital / Social media

• Uses social media platforms to expand own network, develop media relationships and positively impact client results
• Pitches additional digital content including infographics, animations and video to support written content and client aims
• Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns
• Provides social media insight as well as execution and management of related digital activity
• Works collaboratively with the digital team to increase the utilisation of digital services wherever possible

Team working and development

• Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
• Line manages the account team, including coaching, supervision, assessment and review of junior team members
• Sets team objectives on a daily, weekly, monthly and quarterly basis
• Ensures the on-going achievement of all deliverable client objectives
• Monitors team activity levels against budget, increasing and decreasing individuals' allocation where necessary
• Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests
• Works with the Talent team to recruit high calibre junior level candidates into the team
• Works with the HR team to reward, retain and develop your team and resolve any performance related issues
• Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and analysis

• Ensures that all activity and results are reported back to the client, providing insight and analysis where possible
• Communicates account performance internally (account reviews) to relevant stakeholders
• Provides detailed reports to the Account Director or senior management team on request

General

• Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
• Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme
• Contributes and supports the continuous improvement of systems, practices and policies

About you

• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at a Senior Account Executive or Account Manager level
• Attention to detail
• Proven written ability in English and local languages
• Creative thinking
• Understanding of client business issues and requirements
• Highly developed presentation skills
• Thorough knowledge of media: print and broadcast
• Understanding of market research and analysis
• Ability to motivate and lead a team
• Ability to delegate effectively
• Calmness under pressure and ability to achieve tight deadlines
• Ability to interact with confidence at board-level with clients
• Proven ability to keep abreast of current affairs and relate them to client situations
• Polished and professional appearance

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Assist, Directs and maintains all aspects of the operations team/tasks across Club InterContinental, Quayside Lounge and Meetings by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts.

Financial Returns

• Assist the Rooms Division Manager in preparing and maintaining all expenses for the department in line with the budget. At the same time, review monthly financial results and develop action plans to minimize wastage.
• Actively support the up selling initiatives of the Front Desk with relevant feedback.

Guest Experience

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Champion hotel brand standards
• Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

People

• Actively participate in the selection of suitable new staff, their on-boarding, and continuous training to upkeep high levels of service presentation by them at all times.
• Prepare efficient work schedules for all staff assigned to the Club in order to optimize their productivity without negatively impacting guest service standards.
• Maintain professional standards of conduct, hygiene, uniforms and grooming of all employees assigned to the Club.
• Effectively manage operational routine by conducting daily shift briefings with assigned staff, highlighting all VIP arrivals, meetings, guest critique and relevant issues impacting guest service.

Responsible Business

• Supervise the entire operations of Club InterContinental; this includes its rooms, facilities and food & beverage operations.
• Ensure maximum guest satisfaction through high levels of personal recognition and prompt cordial attention to all guests from arrival through departure.
• Ensure an excellent quality of the product, food & beverage offerings and the facility are presented at all times by liaising with other departments/Heads such as Executive Chef, Food & Beverage Director and Executive Housekeeper.
• Ensure timely and high standards of display and presentation at the Club’s lounge for breakfast, afternoon tea and evening cocktails.
• Ensure that bookings for the Club’s meeting room are optimally managed and it is well maintained to meet guest requests.
• Maintain Back of House decorum in the Club lounge areas, in respect of its guests’ privacy and relaxation.
• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
• Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition
• Conduct regular department communication meeting and resolve any conflicts, problems existing in the department or with other departments.
• Actively seek employee feedback and give recognition to staff who excel, maintaining stability in the team and consistency in service provided by them.
• Develop and maintain courteous professional relationships with guests through personal introduction and attention.

Accountability

This Job requires for the communications and interactions with the Special VIP guest arriving and staying in an IHG brand of hotel all around the world. This includes all forms of service, from the escorting of the guest to the rooms, to the service at the Club InterContinental; this is all the job is being requested to achieve. As the manager of the Club InterContinental, it is their duty to supervise and solve all forms or trouble. This includes all the Club InterContinental Employees, from Assistant Managers, Executive to Operational Staff.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 4 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Bar Manager at Conrad Orchard Singapore plays a pivotal role in overseeing the efficient and professional service of food and beverages, ensuring guests receive optimal service in accordance with the standards, policies, and procedures of the Conrad hotel and Hilton Group. This individual will bring a wealth of experience from a successful bar, ideally one recognized among the World's Top 50 Best Bars.

What will I be doing?

As the Bar Manager, you will be responsible for performing the following tasks to the highest standards:

• To recruit, train, mentor and lead a highly motivated team of professionals
• To develop and manage a rigorous training program to ensure world-standard staff knowledge of spirits and cocktails, bar service, and hospitality
• To communicate with other departments to ensure a supporting team of professionals.
• The ability to communicate with the Chef and Directors to discuss menus, marketing strategies and guest comments and concerns.
• To deliver world-class service by actively leading the team delivering the guest experience, including bartending regularly and always being onsite during the peak periods.
• To actively engage with the local and global cocktail communities to raise the local and international profile of the Manhattan Bar
• To plan and organize resources needed for operation, and assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• To complete and conduct performance evaluations for all bar employees.
• To ensure guest needs and guest expectations are met by providing an efficient and professional service
• To attend and participate in all required meetings
• To run a meticulously executed bar program that is capable of securing nominations for local and international awards (I-S Magazine’s annual Reader’s Choice Awards, Drink International, World’s 50 Best Bars and the Spirited Awards at Tales of the Cocktail).
• To deliver world-class beverages by taking responsibility for beverage menu development, including the main beverage menu, rotating specials, and the cocktail trolley service
• To effectively manage the Manhattan Bar’s in-house barreling and house-made ingredients, ensuring a top-quality product and effective management of program inventory
• To actively manage the bartender team and liaise with the kitchen to ensure a consistently exceptional standard of drink and food quality, efficient profitability and creative presentation
• To actively manage bar service to ensure quick ticket times, seamless guest experience
• To actively study to stay on top of world cocktail trends and best practices in order to ensure the Manhattan Bar is respected as a world-class program
• Responsible for developing and managing exciting 12-month program of educational and other guest events
• To actively manage beverage inventory levels, procurement, and par stocks to conserve the hotel’s capital and to deliver an uninterrupted guest experience
• To work closely with, and follow the direction of, the hotel public relations team to develop the Conrad Bar’s local and international profile in traditional and social media
• To liaise with suppliers and vendors to get the best products at the best possible rate

What are we looking for?

A Bar Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Minimum of 3 years’ experience in similar position, preferably in a successful cocktail bar with strong beverage program focusing on cocktails
• Good English skills, both written and verbal to meet business needs.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.
• Thorough knowledge of beverages, bar trends, service, cost control in F&B, labour controls, menu writing, maintenance, merchandising and accounting.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!