This position reports to Senior Director, Learning & Professional Development.

KEY RESPONSIBILITIES

· Plan and execute the development and set-up of a new certification programme, ensuring all deliverables are achieved within scope, schedule and budget.

· Lead and arrange project meetings and stakeholder engagements.

· Monitor and track project progress and prepare regular progress reports to ensure alignment to programme objectives and plans.

· Manage project budgets, expenses and resources, in consultation with Learning & Professional Development team members.

· Coordinate and collaborate with cross-functional teams (including IT, corporate services, operations) and external consultants for achievement of project deliverables.

· Identify project risks and develop mitigation strategies.

· Ensure project documentation and records are kept up-to-date.

KEY SPECIFICATION

· A good degree from a recognised university with at least 4 years’ relevant experience in project management of cross-functional projects.

· Project management certification (e.g. PMP) preferred.

· Experience in adult education industry or legal industry would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to engage confidently with members of the Judiciary and legal community.

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

As a strategic partner, the HR Business Partner (HRBP) aligns the people strategies & policies in the assigned Division(s) with the overall THKMC mission, vision and objectives. The HRBP serves as a consultant to the Divisional Director(s) and managers on HR-related issues, while at the same time, act as employee champion and change agent to all in the assigned Divisions. HRBP assesses and anticipates HR-related needs, and regularly communicate these needs within HR and with the Heads of the Business Units. The HRBP forms partnership and build relationship to deliver value-added services to both management and employees that reflect the desired outcome of THKMCs people strategies.

Responsibilities:

• Build a relationship as a trusted HR advisor with Divisional Directors and managers in the Organisation / Division.
• Partner with the Division on their manpower planning and requirements. Implement recruitment strategies and processes to fill the vacancies.
• Manage and resolve any employee relations issues such as disciplinary and employee grievances.
• Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provide HR Policy guidance and interpretation.
• Initiate improvements to internal HR processes, systems and communications towards enhancing service and user experience.
• Support all employees lifecycle events (i.e. Contracts renewal, transfers, probation, promotion, etc).
• Liaise with MOM on work pass applications and renewals.
• Assists in monthly payroll processing.
• Conduct exit interviews, compile and analyse the attrition reasons.
• Prepare monthly and adhoc reports for analysis.
• Participate in and manage HR projects and initiatives.

• Degree in Human Resource Management or related qualifications
• Minimum 4-6 years of relevant working experience in HR Generalist role
• Proficient in MS Office Applications (Word, PowerPoint, Excel, Outlook, etc.)
• Experience in project management and implementation
• Good knowledge of Employment Act and Labour Laws
• Ability to take initiative and work independently and collaboratively within the team
• Demonstrate the ability to build and maintain effective interpersonal relationships at all levels
• Strong analytical thinking and communication skills (both written and verbal)
• Ability to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality
• Ability to work under pressure, well-developed prioritization and multi-tasking skills
• Resourceful and enjoy challenges
• Considerate, courteous, and treats others with respect

The Senior/IT Manager is responsible and accountable for the smooth running of the organisation’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our company’s technology needs. The successful candidate will be appointed as the Data Protection Officer, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments.

Job Description

• Oversee and manage the technological infrastructure (networks and computer systems) in the organisation and plan the technology roadmap to ensure optimal performance
• Oversees IT infrastructure and IT security including data protection and cloud management in HQ and its group of hotels
• Review and negotiate hardware/software contracts/licensing issues including such renewals; collaborate with business partners or external vendors to troubleshoot, analyse and resolve critical technical issues as when necessary
• Strategize, plan, recommend and execute new digital or technology tools/projects to improve organisation processes and increase productivity
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Work with all level of staff within the organisation to troubleshoot and resolve IT related issues

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry with 3 to 5 years of experience at management level
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Good working knowledge of network hardware; routing protocols; firewalls administration; remote access; VPN; Microsoft 365, Netsuite; Opera and customised in house hotel management system
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

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WE ARE HIRING !! Apply now and make a difference.

Role: Functional Business Analyst

Job Requisition Number: JR28510,JR28480

Job Level: 6-9 years of relevant experience (L3)& More than 10 years of relevant experience (L4)

Location: Singapore

Functional Business Analyst

l Assist to document the detailed requirements in line with Banking clientsstandards

l Understand existing technology landscape at Banking clients with a view to delivering seamless integration

l Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.

l Work with various operational teams to establish new procedures as needful

l Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed

l Perform requirement traceability matrix against BRD and FSD

l Review and confirmed list of capabilities against BRD

l Manage the change process within the analysis phase

l Review and signoff functional specs prepared by various SAs

l Review test cases with SIT testers

l Provide support for SIT/UAT

l Provide support on product incident investigation and resolution

Team Collaboration

l Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

l Work under the supervision of senior FBA and solution architect to derive final solution

l Work with Test Manager to translate business requirements into test scenarios

l Facilitate / provide "Train the Trainer" on application enhancements

l Maintain up to date knowledge base related to application features and processes (subject matter expertise)

l Testing & Scope Management

l Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

l Perform impact assessment and estimation for Project Change Request.

Please forward your resume in MS word format to [email protected]

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Role: Project Executive / Coordinator

Work Location: Near Jurong East MRT Station

Working Days: Monday to Friday

Responsibilities:

• Responsible for providing administrative / coordination support to the assigned management staff / project teams, tasks include scheduling of meetings, minutes writing, follow-ups, reports generation and submission Responsible for the ordering and issuance / inventory stock control of office stationeries and supplies
• Responsible for the onboarding and termination process of new or resigning staff
• Organise department / cross team events and functions
• Any other ad-hoc tasks assigned from time to time

Requirement:

• Diploma / Degree in Business Administration or related field of study
• Excellent Coordination and Interpersonal skills
• Willing to commit 3 months with option to extend for another 3 months

To apply, please Whatsapp to +65 8915 7155 or email to [email protected]

OneLink HR Consultancy Pte Ltd / Tay Yeow Ling

EA Lic: 13C6505 / EA Reg. No. R1328207

POSITION SUMMARY

Distribute clean uniforms to personnel according to company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. Complete inventory of uniforms and linens as assigned.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available
• Candidate with more experience will be hire under Senior Service Crew

Please kindly email your resume to [email protected]

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Responsibilities

• Handle full or partial sets of accounts, GST and compliance matters
• Assist to maintain and administer on accounting matters for the portfolio of clients
• Timely preparation of accounts and financial reports to comply with the clients’ policies and statutory requirements
• Responsible for full spectrum of payroll functions in relation to the portfolio of clients (monthly CPF contribution, IR8A tax submission)
• Any other ad hoc duties as required by the Outsourcing Department

Requirements

• Good command of the English language
• Possess strong interpersonal and client relationship skills
• Meticulous and organised individual with strong initiatives
• Proactive in problem-solving
• Positive working attitude and willingness to learn
• At least two years or more accounting/outsourcing working experiences required

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

In order to operate an employment agency and handle client meetings, a CEI (KAH) certificate is required. Additionally, conducting headhunting marketing is also necessary

Developing and implementing operational strategies and objectives that align with the company's overall business goals. This includes analyzing market trends and competitors to identify areas for improvement.

Managing and mentoring a team of operations staff, ensuring they are well-trained, motivated, and aligned with the organization's objectives.

Utilizing data and analytics to make informed decisions and drive continuous improvement in operational processes.

Generating regular reports on key performance indicators (KPIs) and presenting them to senior management for strategic decision-making.

Facilitating communication and collaboration between different departments to ensure that operational processes align with the broader business strategy.

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Financial Alliance is Singapore's largest, leading and award-winning Independent Financial Advisory Firm. We offer our individual and corporate clients a unique, unbiased and meaningful one-stop experience in financial advisory services. Our wide range of wealth management and financial planning solutions is second to none. Our entire team shares a pro-client outlook, and our corporate infrastructure is designed to reflect this.

We are currently expanding our high net worth client offering and are looking for established Priority Bankers/Private Bankers/Relationship Managers/Client Advisors/Investment Consultant/Product Specialists with an existing book of clients to join its Independent Asset Management unit. We are looking for independently minded bankers seeking to establish their own business outside of the banking environment while offering their clients the highest levels of service.

Requirements:

· At least 5 years of banking experience as either banker, investment consultant or product specialist and has an established network of individual HNW clientele (AI clients)

· Track record in asset development, asset growth and revenue generation

· Strong product knowledge in wealth management and able to effectively advise clients on investment portfolio

· Has high standards of professional integrity

· Understand clients’ background and drive the Know Your Customer due diligence as a first line of defence, to fulfil related compliance and internal requirements

Scope and responsibilities:

· Must obtain and maintain necessary MAS licenses and CPD requirements (CACS, RNF and MAS certification)

· Ensure that all transactions/activities affecting banking and customer interactions are undertaken within the regulatory/ legal boundaries and framework

· Ensure that the company's policies and procedures are adhered to

· Educate clients about investment options and potential risks when recommending investments

What We Offer:

· Platform with comprehensive solutions to meet clients’ different needs

· Competitive package

· Flexibility to balance work and life

Interested in the Job?

Interested applicants please email your resume to: [email protected]

Description

You will be part of the Corporate Development team overseeing KSL’s strategic, corporate and organisational needs, including the development of strategic work plans. As part of the process, you will work closely with KSL senior management and departments, funders and other stakeholders across Government and non-Government agencies to forecast and anticipate KSL’s evolving needs.

Key Responsibilities

Strategic Planning

• To develop an integrated and data-driven strategic plan for KSL, which meets Code of Governance requirements, as well as factors in KSL’s data analysis and Organisational Health Framework for Social Service (OHFSS) findings To present these at relevant KSL Board and Board Committee Meetings, as well as Ministry-led platforms.
• To study emerging trends in the area of early childhood development, with focus on effectiveness of specific interventions.
• To collaborate with Early Childhood Development Agency and other KSL Divisions in refining KSL’s service model as appropriate.
• To coordinate and manage KSL’s records and document repository structures and processes, as well as KSL-wide contracts.

Organisational Development

• To lead in KSL’s organisational transformation and change management efforts as it ramps up for nationwide expansion.
• To formulate and drive staff engagement efforts to shape a stronger culture within the organisation.

Competencies

• Tertiary qualifications in a related discipline.
• At least 6 years of relevant work experience in organisational development, strategic planning and/or corporate reporting.
• Proven track record in identifying capability gaps and translating ideas into meaningful organisational outcomes.
• Strong written and verbal communication and interpersonal skills.
• Strong analytical, planning and problem-solving skills. Able to work well in a fast-paced and dynamic start-up environment.
• Attentive to details, a self-starter and effective team player who possesses the ability to work independently and in cross-functional multi-disciplinary teams.
• Familiarity with systems thinking, contract management, procurement, community development approaches, ESG strategy or the early childhood landscape will be an advantage.

Responsible for project management including attending meetings, coordination, design, procurement, tender participation etc. 

Respopnsible for site activities, coordination and supervision works related to engineering and systems design. 

Work with external parties and customers to plan, organize and direct activities concerned with assigned projects. 

Develop project schedules in compliance with customer requirements, deadlines and/or milestones; develop mechanisms to track schedule progress in the field; and update the schedule regularly. 

Monitor compliance to applicable codes, practices, QA/QC policies, department design standards and specifications. 

Interact daily with the clients to interpret their needs and requirements and represent them in the field. 

Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status. 

Review engineering deliverables and initiate appropriate corrective actions.

Produce standard safety document such as method statement and risk assessment on assigned tasks. 

Ensure timely completion of all projects particularly the T/C schedules.

Requirements and skill 

Minimum degree :

in Chemical/Mechanical Engineering or relevant engineering field. 

At least 4 years of proven working experience as a Project Engineer or 8 years and above as a Senior Project Engineer in gas piping installation field. 

Excellent knowledge of visualizations software such as AutoCAD. 

Advanced MS Office skills. 

Good knowledge in basic piping design and P&ID drawing. 

Sales Director / Business Development Managers (Singapore)

Business Buy & Sell for Companies

Job Highlights

• Attractive Remuneration Package
• Passionate and Vibrant Environment

· Dynamic and Fast-paced Environment

· Experience in Sales and Project Management skills

Responsibilities

· Looking for companies that is planning to sell their business or buy in more companies

· Minimum entry will be selling price ranging 3 million sg dollars and above

· Conduct sales pitch to prospective clients who are companies CEO or MD if they are keen to sell their companies or if they plans to buy in more companies for expansion or planning for group listings of companies

· Able to hold good conversion and do presentation with the higher level management

· Able to go after Sales target

· Mature in thinking and handling of all matters

Job Description

• Candidate must possess at least Diploma/Advanced/Higher and above
• At least 3 Year(s) of working experience in the related field is required for this position as a Sales and Business Development Manager / Director role
• Required Skill(s): Possess strong networking and sales closing techniques

· Team player with a positive attitude, inquisitive, pays attention to detail, open to ideas and highly motivated.

Interested candidates are invited to submit a comprehensive resume via APPLY Now. Please include the below information in your resume

· Latest updated resume

· Date availability. Able to start work immediately would be an advantage

· Paid by Project Basis only (no basic pay for this role)

· Very high commission together with performance bonuses for projects closed

· Flexible working hours (Work from home arrangement for now)

· Quarterly incentives & Yearly company performance

· Work Life Balance

· Only Singaporean or PR

Responsibilities

· Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

· Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Provide regular project reports/updates to customers, internal departments and management

· Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

· Degree in Electrical, Electronics, Communications Engineering, or equivalent

· Minimum 5 years in technical project management work experience

· Experience in New Product Introduction management is preferred

· Strong project & people management skills.

· Excellent communication and problem solving abilities

· Able to work within tight schedules

· Self driven and good team player

· Working location is in Jurong East

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Business Development Manager assumes the responsibility of leading the organisation's business development strategies by prospecting new buyers and sellers, expanding current business portfolio, and identifying new business ventures both locally and regionally. He/She is expected to maintain extensive knowledge of current market conditions to identify and develop the organisation's propositions and differentiators. The Business Development Manager also collaborates with regional teams to stay informed with the latest geographical trends. In addition, he maintains relationships with existing and new buyers and sellers, and manages a diverse group of stakeholders. He is a highly-driven individual whom possesses great attention to detail and is able to address complex problems in a dynamic business environment.

A) Enhance current business portfolio

- Collaborate with internal stakeholders to assess gaps and opportunities in business performance and current portfolio.

- Assess gaps and opportunities based on stakeholder feedback across functional tracks to optimise business processes.

- Develop implementation plans and knowledge transfer activities to integrate new technologies into business processes.

- Develop demand creation strategies and new product service offerings to meet market demands.

- Build relationships with industry players and expand business network to support partnership strategies.

B) Explore new business opportunities

- Leverage business network and facilitate knowledge sharing sessions to identify new business opportunities.

- Obtain insights from business network on developments in product offerings and production, including technological and process enhancements.

- Develop new business venture proposals based on an evaluation of market demand and strategic fit.

- Review cost-benefit analysis, risk assessment and financial modelling of new business ventures to inform business development decisions.

- Review due diligence reports and regulatory restrictions on new business ventures.

- Engage with identified business partners, suppliers and vendors to realise new.

C) Develop business development strategies

- Develop business development plans in alignment with business development strategies.

- Develop business reports on potential revenue streams, enhanced product offerings and new business ventures to inform business development strategies.

- Assess feasibility of business development pursuits with internal and/or regional stakeholders through engagement sessions.

- Review targets and Key Performance Indicators (KPIs) across teams and integrate into implementation plans.

- Facilitate internal stakeholder engagement sessions to support implementation plans for new portfolio adoption.

D) Drive collaboration of human resource, technology, finance and continuous improvement initiatives

- Propose department’s financial budget for management approval.

- Develop corporate governance measures.

- Provide on-the-job training and performance evaluation to subordinates.

- Implement department’s recruitment and retention efforts.

- Evaluate latest technology trends that can be leveraged to improve productivity and innovation.

- Evaluate how workplace technology approach can be revised based on feedback.

- Review outcomes using available records and information to determine effectiveness of work processes and procedures.

- Review work processes improvement solutions to determine effectiveness.

Your role

As an Oracle Applications Business System Analyst, you will be responsible for supporting the entire Oracle applications, working closely with business stakeholders, working with service partners, tracking incidents, and streamlining the release and deployment process. This person should be able to track ongoing development, support activities, scheduling, and coordinating releases for Oracle and boundary applications. The releases can be inclusive of application releases, operating system patches, security improvements, hardware upgrades, Projects, and Programs.

What you’ll do

• Responsible for implementing and managing release processes for code through development, test, and production environments. This will include change management and ensuring all the deployment components are aligned and deployed successfully
• Able to handle escalations and Incident processes and deliver best-in-class service to our stakeholders. You will act as a bridge between our users/internal teams/stakeholders, advocating for user priorities and ensuring their requests are driven to resolution towards their satisfaction. You will be required to work closely with technical teams, application, infrastructure teams, and internal stakeholders to achieve the resolution of the reported problems.
• To be available to handle and resolve support issues and escalation and collaborate with technical teams to drive the solution of incidents and escalations
• Proactively review resource requirements and prevent the recurrence of issues due to resource constraints
• Work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• Understand the cross-functional systems and assess the impacts when there is a change or major release is planned
• Lead the effort to define IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in. The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured
• Able to review the Oracle instance management strategy to ensure all the Oracle instances and boundary systems are tightly aligned for each testing cycle, planning instance refreshes as required, handling Oracle service requests and prioritizing, escalating as needed
• Work closed with the managed services team to ensure all the priority issues are resolved in a timely manner and be a liaison between the HCM/ERP leads to coordinate meetings and provide necessary information to resolve all the incidents.
• Work with the managed service provider to ensure the team is well utilized, meets all the SLA criteria, and meets all the audit compliance.

What you’ll need

• Bachelor’s degree in information technology.
• Must have at least 14+ years of hands-on experience in supporting Oracle applications.
• Must have experience in working at least one of the oracle cloud implementations.
• Must have experience working as a Business System Analyst in oracle cloud applications.
• Knowledge of Oracle Quote to Cash is a must.
• Candidate must have strong functional knowledge in Finance and supply chain.
• Having knowledge of oracle Subscription Management and Supply chain is mandatory.
• Understanding Oracle CPQ is a bonus.
• This resource should be responsible for talking to business, understand the requirement, create functional design documents and work with technical teams to develop the solution.
• Have worked on managing multiple releases across all the enterprise applications.
• Manage risks and resolve issues that affect release scope, schedule, and quality.
• Have managed a support team and have a good understanding of the support incident resolution process.
• Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations.
• Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes and release details and schedules to the Business as required.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews.
• Maintains the release schedule for all core services and ensures alignment across key partners and vendors.
• Lead and coordinate the go-live activities, including the execution of the deployment Plans and checklists.
• Experience with Salesforce, ServiceNow is a must with collaboration tools Jira, confluence, and CI/CD tools
• Must know Oracle release patterns, SR process

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Responsibilities

• Work closely with HR Shared Services to handle HR transactions.
• Assist in implementing HR strategy and executing supporting programs.
• Manage the full lifecycle of campus recruitment, partnering with universities and colleges to attract and select talent for internships and entry-level positions.
• Participate in ad-hoc projects, such as the digitization of HR processes, including RPA (Robotic Process Automation) implementation.

Requirements:

• A good degree in Business Management or Human Resource, with relevant HR experience.
• Minimum of 5 years of progressive HR experience, preferably in the financial services industry, with a focus on supporting business units and managing campus recruitment programs
• Successful experience in managing the end-to-end recruitment process, from advertising to offer, while managing multiple stakeholders at different stages.

• Manage and maintain residential property sites as assigned.
• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied with.
• Review and recommend replacement/improvement plans for managed sites.
• Provide essential customer service support to the residents and owners.
• Other job related and ad hoc duties as assigned.