Duties:

1. Work in the role of team leader on tax related matter under the supervision of managers or directors to ensure that these assignments are executed based on the relevant professional requirements and on a timely basis.
2. Provide guidance and supervise the work of junior colleagues on the preparation of clients’ tax computations and tax returns.
3. Prepare tax computation.
4. Develop and maintain professional relationships with clients.
5. Advise clients on corporate tax and personal tax matters.

Requirements:

1. Degree/ Diploma in Accountancy or Tax qualification or a professional qualification.

2. Proactive, committed and a team player.

3. Minimum 3 years relevant experience in a public accounting firm.

4. Good communication & interpersonal skills.

5. Able to perform under pressure.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Management Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Responsibilities

• Responsible for developing applications for projects including graphics, reports and calculations
• Responsible in conducting internal testing and acceptance tests and user training
• Responsible for preparing documentation including design specifications and manuals
• Responsible for providing high quality technical support to our customer
• Responsible for conducting onsite routine health check of the systems installed at customer base and documenting troubleshooting and problem resolution steps

Requirements

• Min Diploma in Computer Science or relevant
• Min 2 years of working experience in Project Management in SI Industry
• Proficiency in programming like Visual Studio, ASP and Java, MS Office with VBA and industrial automation is an advantage
• Knowledge in Microsoft SharePoint 2007/2010 (MOSS/WSS) is an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

This position requires the applicant to be responsible for engineering and technical aspects within every project.

He/She will schedule, plan, forecast, resource and manage all the technical activities aiming at assuring project accuracy and quality from conception to completion.

Job Scope:

Execute and revise project work plans to cater to changing needs and requirements

Supervise subcontractors’ works to ensure timely completion and adhere to various standards

Liaise with clients, senior engineers in preparation for site work and plan schedules

Keep Project Manager well informed of status of project and coordinate communications between various departments

Liaise with the design specialists on drawings, amendment and re-submission to clients

Assist in conducting site measurement and inspections

Communicate with subcontractors and other suppliers

Monitor the delivery schedule of equipment/material to site

Coordination and checking of engineering deliverables.

Prepare and submit project documents

Attend site and office meetings and prepare progress reports

Job Requirements:

Minimum Diploma in Electrical / Mechanical or equivalent

Fresh Graduates welcome

Keen to learn, possess positive attitude and able to work independently

Competent in MS Excel and Words

Working hours: Mon to Fri: 9am to 6pm, Sat: 9am to 1pm

Required to work on construction sites

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Supporting efficient operations within a hybrid work setup.
• Secure and allocate training venues for all SMUA courses.
• Strategically optimize the utilization of allocated training room resources for all SMUA Courses.
• Liaise with stakeholders to understand training room requirements and when necessary, deconflict requests to ensure smooth coordination.
• Develop and maintain data visualization dashboards (using Power BI) to track key operational metrics.
• Maintain SOPs documentation for operational processes.
• Plan, manage, and support process improvement projects.
• Occasionally support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for after-hours work deployments.

• Degree or Diploma holder with a minimum of 2 years of relevant work experience.
• Proficient in project management and adept at problem-solving.
• Proficient in generating data dashboards for informed decision-making purposes.
• Meticulous, analytical, and proactive in handling tasks.
• Self-driven, adaptable, and resourceful in navigating changes.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, fostering effective teamwork.
• Advantageous to have familiarity with Power BI, Python, and/or Power Automate.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description: -

- Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
- Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
- Understand End to end system implementation including analyse, design, testing, and deployment of application
- Explain and guide Developers during Sprints to clarify the scope and intent of user stories
- Lead or support SIT and UAT test case creation
- To work with QA engineers in validating that the story is implemented as intended

Additional Details:-

Top 3 MUST have skills:

1. Business Requirements Analysis

2. Functional Design

3. Functional Testing Good to have skills

- Agile Delivery Methodology

- Ensure that goals, scope, and product domain are understood by everyone in the squad

- Excellent client-facing communication skills.

- Have functional expertise to pick up and understand domain

- Related knowledge swiftly to work with other business analysts, Scrum Master, and product owners to drive pragmatic delivery decisions, control scope, and prioritize work.

- Lead scope discussions and effectively manage and control change.

- Dependency management within the squad and across agile teams .

- Help the squad understand the need for clear and concise Product Backlog items

- Guide squad to develop a high-quality product.

Job Type: Full-time

Work Location: In person

As a senior business consultant, support Chief Regional Officer (CRO) of Mitsubishi Heavy Industries (MHI) group and Managing Director of Mitsubishi Heavy Industries Asia Pacific (MHI-AP) for company managements and regional strategies.

Supervise MHI Group risk management in the Asia Pacific region and provide expert knowledge and solutions for the development and implementation of emergency evacuation plans and business continuity plans.

Promote ESG management in the Asia Pacific region for the long-term growth of MHI Group, and provide expert knowledge and solutions for the development of a sustainable society.

Regional strategy

Provide supports for regional strategy for the Asia Pacific region coordinating initiatives among group companies in the region in collaboration with the country representative.

Risk management

Supervise MHI Group risk management activities and provide expert knowledge and solutions for the development of emergency evacuation plans and business continuity plans.

Conduct and implement evacuation plans in the event of contingencies such as natural disasters, pandemics and conflicts

ESG activity

Lead the development of ESG management policy for the Asia Pacific region, consistent with MHI Group Sustainability Management Policy.

QEHS activity

Presides over QEHS Committee and leads the QEHS activities of MHI-AP.

Requirements

· Bachelor degrees related to business, such as management, economics and law.

· Minimum 15-year experience on:

(i) developing business strategies;

(ii) leading risk management activity;

(iii) managing department in multi-national company in manufacturing or engineering industry.

· Open-mindedness towards different cultures (to interact with parties from various backgrounds as a contact person at the regional headquarters)

· Good communication skills

· Good interpersonal skills and oral and written capabilities, including the ability to build professional relationships with government and other outside organization.

· Extensive understanding and multi-year experience on corporate practices and culture in MHI Group

· Excellent Japanese Language skills (JLPT N1 or equivalent level) in both business writings & speaking in order to coordinate & communicate precise information with Japanese stakeholders in the APAC region / counterparts in Japan HQ.

· International Travel.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Fresh graduates from NUS/NTU/SMU in Singapore or those with one to two years of work experience. Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Job Description

As a Consultant, you will be responsible for analysing business requirements and designing solutions using IBM Planning Analytics. -You will work closely with stakeholders to identify opportunities for process improvement and provide recommendations for optimization. Looking for more techno functional, not pure developer, able to understand requirement from client and apply it and come up with solution, good in client interaction, and attend the workshop and listen to client. Come up to design, tie in the process.

-Analyse business requirements and design solutions using IBM Planning Analytics.

-Collaborate with stakeholders to identify opportunities for process improvement.

-Provide recommendations for optimization based on data analysis.

-Conduct user acceptance testing and ensure successful implementation of solutions.

-Utilize Business Process Design and other related tools to support project success.

Also, to: - Provide guidance to Developers in performing the build and unit test.

- Develop Test Cases and Test Scripts for Testing Phases –

Provide fixes to defects raised during Testing Phase

- Responsible for all customer business related activities such as requirement gathering, functional design, system configuration and design, testing and user training

- Advise client on leading business solution and best practices

- Provide functional and technical design and solution based on client’s requirements

- Perform solution build, application configuration and unit test based on requirements and design

Top 3 Mandatory skills
1. 3 to 4 years of experience as an IBM PA consultant, able to understand client’s business process, gather requirements, propose solution and design using IBM PA, perform solution build.

2. Knowledge and experience in EPM

3. Detail oriented, analytical and inquisitive

Skills which are good to have / optional

1. Requirements Analysis

2. Business Model Strategy

3. IBM Planning Analytics

4. Business Process Design

5. Business Process Analysis Tools

Primary Skill

IBM Infosphere DataStage

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Hybrid work environment to support and optimize daily operations on the Learning Management System (LMS).
• Manage the creation of learner accounts within the LMS and ensure the assignment of courses aligns with the enrolled learners.
• Create and administer Webinar sessions in the LMS.
• Maintain the synchronization of assessment results with learners' accounts on the LMS.
• Provide dedicated support to learners and trainers, assisting in resolving any LMS-related issues they encounter.
• Actively contribute as a pivotal team member in supporting and implementing a new LMS for the Academy.
• Occasional duty to support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for work deployments after office hours.

https://academy.smu.edu.sg/overview

• Diploma or Degree with at least 2 years of relevant work experience.
• Self-driven, resourceful, and adaptable to changes well.
• Meticulous, analytical, and proactive to tasks.
• Possesses strong collaborative skills, fostering effective teamwork.
• Prior experience with LMS, TMS, and/or e-learning authoring tools would be preferred.
• Familiarity with Power BI, Python, and/or Power Automate will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Title: Project Engineer (ID6058)
Location: Tuas
Working Hours: Mon to Fri 8.00am-5.15pm
Salary: $3500

Job Description
• Involve in validation documentation for new machine/product/process/material
• Initiate product reviews. Verifies and test products. Responsible for validation, trial run for new projects and customers.
• Responsible for change control process and procedure development and implementation.
• Responsible for new job development.
• Provide technical support to customers.
• Provide QA support to project development
• Involved in new machine installation and process improvements.
• Other related duties as assigned by the managing director/ QA manager

Requirement:
• Qualification –Diploma/Degree, minimum 3 years working experience in manufacturing environment
• Exposure in Quality Assurance/Control/Computer software/Electrical advantage.
• Company transport provided at Lakeside MRT, Jalan Boon Lay & Pioneer Mall & Pioneer MRT

Job Description

• Understand specifications, drawings, scope and sequence of work
• Assist Project Manager in compilation of handing-over documents including as-built drawing
• Architectural planning, coordinating the drawings, reviewing of project specifications and technical clarifications
• Prepare computerised authority submission drawings and documents in reference to local authority regulations and codes

Requirements

• Diploma / Degree in Architectural or equivalent.
• Good communicative skills, able to interact with people of all levels and teamwork
• Proficient in AutoCad, Revit, Sketch-Up, BIM, Microsoft Project, and other digital tools
• Able to work independently, self-motivated individual with great initiatives and hands-on training experience.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is forOffice of Industry Engagement (OIE).
• Identify and profile SMUs core competitive strengths and key value propositions to industry through close working relationships with all internal stakeholders.
• Oversee the set up and management of industry engagement platform(s) to facilitate and coordinate external partnerships with the University.
• Lead the establishment of a university-wide key account and database management system through thorough review of the Universitys current account management practices while ensuring the requirements and needs of the Office are met.
• Conduct, in collaboration with the Business Development team, industry foresighting and competitive landscape analyses to establish industry strategic priorities to recommend markets and sectors of interest to pursue.
• Formulate business and engagement strategies, to deliver innovative and creative partnership frameworks that broaden and deepen relationships and build strategic alliances that supports the goals of the University.
• Establish an industry engagement governance framework to support the Universitys engagements, including but not limited to negotiation guidelines, cost-benefit analyses, engagement checklists, etc.
• Lead the coordination and enhancement of partnership related processes, such as working with internal administrators such as legal, research and tech transfer office to review and manage partnership and tech commercialization processes.
• Plan and organise regular internal stakeholders updates to keep them abreast on the Universitys industry engagement priorities and developments.
• Oversee the reporting of OIEs annual budget and forecast review of OIE operations for OIE Director.
• Manage reporting to the Universitys senior management on Industry engagement activities for OIE Director. Management report will include updates, analysis, recommendations, project expectations, roadmaps, key deliverables, and quantifiable goals.
• Represent OIE, together or in lieu of the Director in high-level meetings, events, and official engagements.

• At least a Bachelors degree; postgraduate degree would be an advantage.
• At least 15 years of relevant work experience required.
• Prior experience in economic agencies or public sector would be an advantage.
• Seasoned in business management, strategy, and governance.
• Leadership experience in leading and managing new offices, initiatives, or policies.
• Excellent interpersonal skills with ability to network at all levels, across cultures and backgrounds.
• Strong knowledge and experience in the higher education industry sector
• A proven track record in strategic planning
• A strong understanding of national, regional, and global business growth trends and opportunities
• Familiarity with other dimensions of industrial partnerships including intellectual property and technology transfer, government grants, grant and contract management, and philanthropic development.
• Outstanding written and communication skills, and a clear thinker and presenter
• Possess creative problem-solving, multi-tasking and analytical abilities.
• Resourceful, independent worker and a team player, with strong collaborative and influencing skills that enables collaboration with a wide range of partners.

#LI-JN1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.

Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

Our Singapore office is currently hiring a Lead Project Development Engineer to join our Energy team. Main duties:

• Manage the delivery of study phases of key projects, which requires leading the interface with local and regional delivery.
• Provide technical guidance and oversight functions on large, strategic consulting projects.
• Apply industry experience; manage a portfolio of projects which have complex features with respect to their content and/or need for integration; interface positively with our Jacobs virtual team groups.
• Mentor and support the development of staff working in the Future &Transition Fuels team.
• Keep abreast of new methods and developments impacting Jacobs, track and contribute to industry developments, trends, both technical and market, to recommend changes as required.
• Work together with commercial, project management and technical leaders to create opportunities for Jacobs to plan, develop, deliver, and operate a range of projects in the Future and Transitions Fuels markets.

To be a successful candidate you shall possess:

• Minimum Degree in Chemical/Hydrocarbon Engineering
• 15 to 20 years of experience which includes driving low carbon/green fuels (LNG & hydrogen at its derivatives) and carbon capture technologies, covering all project phases from concept to execution.
• Experience working in different geographies/cultures.
• Proficiency with Aspen HYSYS, Pipenet, Flaresim, AFT Fathom.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#ASIAID #ASIAWater

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[