The Role Responsibilities
Job Role
· Work in partnership with the FM CIO and Head, FM Portfolio Management to determine the required investment funding.
· Accountable for the management and oversight of the FM investment budget and ensuring that the budget is managed within acceptable tolerances.
· Partner with CCIB COO, TTO Finance and ECM teams to ensure that the portfolio is delivered both within the financial guardrails but also executed within the prevailing delivery standards.
· Act as an SME for project teams for delivery and execution queries as well as providing direction on programme structure and project accounting standards such as capitalisation and opex vs capex handling.
· As a member of the FM Technology MT, provide up to date information on the performance of the FM portfolio as well as managing the hygiene factors such as headcount vs targets and D&I performance.
· Act as a central point of co-ordination for groups such as HR and Operational Risk for Pan-FM activities.
Business
The FM Technology Head for Business Management is responsible for the delivery and execution of the FM technology investment portfolio along with the associated organisational factors such as headcount and location strategy.
· Ensuring appropriate financial planning, governance and controls are in place to ensure benefits from investments are delivered as per plan. Requires collaboration with the broader FM business organisation as well as COO, CIO and functions organisation.
· Partner with FM CFO and TTO Finance to ensure that the portfolio is run within the guidelines of the Bank and participate as needed in audit reviews - internal and external.
· Support the FM Technology MT through annual processes such as P3.
· Proactively review and challenge the quality of the financial discipline within the programmes and highlight to both FM CIO and FM Technology MT where improvements are required.
· Be responsible for the communications strategy for FM Technology which includes organising and curating the content for townhalls and on-site as appropriate.
· Be responsible for the overall delivery and execution of the FM Obsolescence book of work, ensuring funding is provided to the appropriate teams and track the resulting work to drive down the risk profile of obsolescence within FM.
· Responsible for the delivery oversight on the Sales and Research technology book of work in partnership with FM Sales COO team and Global Research function.
· Ensure the Sales and Research technology roadmap is aligned to the business direction and regular reviews are conducted to ensure this alignment is maintained.
Processes
· Deep understanding of Program Creation, Program Management, and Governance, as demonstrated in prior roles (ideally within Standard Chartered Bank or equivalent market experience).
· Support FM project execution governance forums including participation in FM QPR and Refinement forums.
· Partner closely with FM delivery leads, ECM, COOs, and other relevant stakeholders to ensure the FM Technology Transformation Strategy remains aligned to the prevailing expected outcomes such as S25, etc.
· Participation in the annual RCSA processes involving FM Technology.
· Own FM Technology processes in the FM Process Universe.
· Lead implementation and execution of the FM SACA process.
· Ensure Sales and Research technology stack complies with the current standards such as ICS vulnerabilities, obsolescence and resiliency controls.
· All delivery follows the current standards for project execution including the latest change delivery standards.
People and Talent
· Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
· Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
· Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
· Employ, engage, and retain high quality people, with succession planning for critical roles.
· Ensure team structure / capacity is reviewed to enable delivery of client outcomes.
· Ensure the provision of on-going training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
· Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
· Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
· Provide feedback on transformation leaders to their people leaders, as part of performance reviews.
· Work with FM Portfolio Lead to implement the location strategy.
Risk Management
· Maintains a comprehensive insight into the current and emerging risk profile.
· Evaluates the appropriateness of the organization’s frameworks for governance, risk and control.
· Contributes to the development of risk-oriented culture within the organization.
· When processes change ensures controls and monitors are fit for purpose and redesign where necessary.
· Supports timely and quality execution of governance and control changes as and when required.
Governance
· Completes high quality and timely risk documentation - top risk profiles, residual risk assessments, risk acceptances, root cause reports, management action plans, risk committee papers.
· Maintains SCB Standards for Business Management.
· Work with individual Businesses and Functions in the context of change management, both to provide general guidance and to support them to resolving specific issues.
· Monitor baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs and benefits).
· Maintain the project financial framework and perform quality assurance with a focus on FM centric priority projects across the project portfolio with timely and appropriate escalation to Business and Function Heads for remediation.
Regulatory and Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· FM CIO
· FM CFO
· TTO Finance
· CCIB CCO
· FM Technology Management Team
· HR
· Operational Risk
Other Responsibilities
· Embed Here for good and Group’s brand and values in FM Technology.
Our Ideal Candidate
· 10+ years of relevant experience in building and maintaining programs within a bank.
· Strong financial management background in a COO or Business Management role.
· Working experience in supporting a Financial Markets business, Transaction Banking Business and Client Coverage Business.
· Significant experience working in / running Innovation and Change within a complex organisation (ideally Standard Chartered Bank or equivalent external experience).
· Experience of running a technology delivery team ideally within a Financial Markets business.
· Ability to work independently in a fast-paced environment.
· Ability to articulate complex issues concisely and communicate effectively, both spoken and in written.
· Collaborative and creative problem solver, while being outcome focused.
· Strong interpersonal and stakeholder management skills.
· Strong analytical skills with an ability to understand complex workflows and excellent attention to details.
· Comfortable working in a relatively unstructured and multi-cultural environment.
Role Specific Technical Competencies
· Financial Management
· Technology Programme Management
· Operational risk management
· Business Process Re-engineering and management
· Experience of Agile development practices
· Negotiation/soft skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
