Location: Eunos

1.5-month Completion Bonus

Mon - Fri, 9am to 6pm

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• A Level / Diploma with relevant working experience.
• Mandarin speaking to liaise with Chinese customers

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Salt is looking for a Data Center Operations Assembler on a 6 months contract for a leading client. In this role you will provide support for the ongoing operations in client's data centers located at 22 Loyang Drive , North-East, Singapore. You will replace parts, run cable, populate and depopulate racks, swap tapes and other various manual operations related tasks. You will also work as a member of a larger, coordinated team.

Key Responsibilities:

Transfer tools, parts, equipment, and supplies to and from work stations and other areas.

Maintain cleanliness of working environment Assemble/disassemble and populate/depopulate equipment racks.

Disassemble broken or failed hardware equipment and replace parts per defined process using hand and / or power tools

Run/install ethernet and fiber optic cable per defined process

Operate barcode scanners and associated software tools

Follow detailed instructions and perform other tasks as directed.

Must possess a positive attitude and be be able to work well within a team oriented environment

Minimum Qualifications:

High school diploma. In lieu of education, 2 years of relevant experience. 3 years of general work experience in some skilled (non-technical) field Speak and write English and fluently and idiomatically.

Strength: Medium to heavy materials handling required e.g. lifting, pushing/pulling, etc. Must be able to exert muscle force to lift at least 50 lbs (23 kg)

Preferred Qualifications:

Stamina: Must be able to exert yourself physically over extended periods of time including frequent bending, kneeling, climbing, pushing / pulling and lifting

Manual dexterity: Must be able to perform component level repairs on equipment

Comprehension: Must be able to understand and execute frequent oral and written instructions

Attitude: Must possess a positive attitude and be be able to work well within a team oriented environment Environment: Must be comfortable working in a physically demanding environment

Shift-work / Holidays: Must be willing and able to be flexible in work schedule, including working holidays and shift based schedules

If keen, please share your updated CV at [email protected] or apply directly.

(CEI No: R1654663 / EA No: 07C3147)

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Working days: Mon - Fri (office hours)

Work location: Novena / Clarke Quay

Salary: $3000 per month

Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4142

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Working hours: Mon - Fri (830am - 5pm)

Contract: Till 30 Sep 2024; Renewable till 31 Dec 2024 / 31 March 2025

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• A level/Diploma/Degree strictly
• Experience in admin/customer service
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Please contact Terence at +65 9645 4048 your resume directly for fast response.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Center Executive

As a Service Center Executive, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Responsibilities:

• Actively engage in incident response: triage and remediation
• Follow standard operating procedures, while recommending improvements as a result of experience and observations
• Point of escalation for critical customer issues
• Contribute to improving Imperva’s global network performance and stability
• Building and maintaining knowledge as you develop expertise
• Training and mentoring of new NOC engineers
• Assist on long term projects and operational issues as needed
• Analyze operational data to produce reports and insights on network performance
• Willingness to grow in knowledge and span of responsibility

Requirements:

• Experienced in troubleshooting, in a Networking engineering capacity
• Working knowledge of Internetworking (BGP)
• Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
• Basic knowledge of Linux and scripting languages
• A strong team player who is accountable towards business urgency
• Ability to stay organized in a multi-tasking environment
• Networking certifications: such as CCNA, JNCIA will be a plus
• End-user experience with various monitoring tools/systems (Zabbix, Grafana, ELK, Pingdom etc.)

Other information:

• Working Location: Suntec City
• Working Days: 5 Days a week (Inclusive of weekends & PH)
• Working Hours: 6.30am – 3.30pm or 7.30am-4.30pm

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

JOB RESPONSIBILITIES

• Operate, maintain, troubleshoot, and repair electrical equipment in a Data Center environment. Provide Root Cause Analysis (RCA), recovery, and prevention actions for service failure.
• Prepare and execute operation procedures, respond to work request/service failure, and provide operational and technical expertise in required areas. Coordinate vendor support in repairs/replacement and support project implementation (site acceptance tests, factory acceptance tests, site inspection for defects, etc.).
• Improve site WUE and PUE, operational efficiency, and minimize environmental impact. Develop a good understanding of the infrastructure design and sequence of operation.
• Prepare and conduct training/sharing to the team. Ensure safety rules and regulations associated with operating infrastructure.

MINIMUM QUALIFICATIONS

• Associate's degree, trade school certification, verifiable training in a relevant technical field, or equivalent practical experience.
• Experience with electrical, mechanical, and controls systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units, and CRAC units.
• Experience in troubleshooting.
• Ability to work non-standard, on-call rotation weekend hours.

PREFERRED QUALIFICATIONS

• Electrical Technician's Licence.Good knowledge in industrial networking and coordinating with others in order to determine problems and implement solutions
• Experience troubleshooting for electrical systems. Familiar with SCADA, Power monitoring system, building monitoring system, PLC programming.
• Ability to work in varying outdoor temperature conditions and perform material handling (lifting/shifting) to work on platforms, ladders, and under raised floors.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions. Demonstrate the ability to follow the site’s environmental health and safety policies.

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

JOB RESPONSIBILITIES

• Be responsible for the uptime, maintenance, and troubleshooting of water pumps and treatment systems, HVAC, and Control and Monitoring Systems.
• Operate, monitor, maintain, and respond to abnormal conditions in the data center facilities systems and equipment. Provide tracking and trending operational characteristics.
• Support startup, commissioning, and integration of new equipment and systems into facilities infrastructure. Direct the execution of starting-up, commissioning, documentation, and full facilities turnover on assigned projects.
• Provide operational and maintenance insights into the design review process.
• Produce standards and templates for global control/monitoring system analysis, diagnostic, preventive maintenance, and trend logs for data center critical facilities systems.

MINIMUM QUALIFICATIONS

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 2 years of experience in operating and maintaining mission critical facilities (data centers, hospitals, pharma, refineries, power plants, industrial, etc.).
• Commissioning experience of HVAC and mechanical distribution systems (chillers, air handling units, etc.) to include air and water side systems.

PREFERRED QUALIFICATIONS

• Experience with operations in a data center and troubleshooting for mechanical/HVAC systems.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions.
• Perform maintenance on mechanical or MEP systems, and capable of independently resolving common system failures.
• Ability to work non-standard 12 hour shifts including weekends and holidays on-call rotation.
• Ability to work with varying outdoor temperature conditions, perform material handling (lifting/shifting) and work on platforms, ladders, and under raised floors.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Job Description

• Co-ordinate with construction team to ensure all inspection and testing requirements are fulfilled and work quality is achieved in order to meet client’s requirement as per the contract.
• Monitor the implementation of the Project Quality and Environmental Plan
• Ensure quality of works in accordance with Quality Management Plan including development of Method Statements, Inspection & Testing Plans and Checklists
• Conduct site inspections
• Witnessing and sentencing of all site inspections within their disciplines
• Assess subcontractor/supplier QA arrangements for compliance with contract requirements
• Acquaint section personnel with QA requirements and arrangements in place to achieve them • Audit and monitor QA and Environmental systems for compliance and effectiveness
• Coordinating and maintaining a non-conformance control system including issuing of non-conformance reports to the Project Manager and ensure corrective actions are implemented and effective
• Control/check on status of issue/revisions of QC documents/drawings within section/on sites
• Assist the Project QA Manager and section managers in the production and implementation of Safety, QA, QC and Environmental procedures
• Ensure key dates are achieved for preparation and submission (where appropriate) of quality procedures, inspection and test plans
• Provide regular reports and analysis of QA performance to Project QA/E Manager
• Assist in the development and maintenance of company systems Coordinate documentation including planning, reviewing and updating of the Project Management Plan

Job Requirement

• Degree in Civil engineering
• 3 years’ experience as a QA/QC Engineer
• Preferably with data center project experience

Key Responsibilities:

• Involved in System Development and Maintenance whereby design, develop, test, and implement system software to enhance the functionality of the operating systems.
• Install, configure, and maintain operating systems, including Windows and Linux (RHEL), and virtualization platforms like VMware.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
• Ensure system security through the implementation of patches, updates, and security configurations.
• Provide technical support and troubleshooting for system-related issues. Resolve complex system problems and provide solutions.
• Develop scripts to automate routine tasks and improve system efficiency using scripting languages such as Bash, PowerShell, or Python.
• Maintain comprehensive documentation for system configurations, procedures, and updates.
• Work closely with other IT staff, including network administrators, database administrators, and application developers, to support overall IT infrastructure.
• Manage and participate in system-related projects, ensuring timely delivery and adherence to project specifications.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Programmer or similar role, with specific experience in Windows, Active Directory, Esxi, Linux (RHEL), and VMware environments.
• Proficiency in Windows and Linux (RHEL) operating systems.
• Experience with VMware virtualization technology.
• Strong scripting skills (e.g., Bash, PowerShell, Python).
• Knowledge of network protocols, security practices, and system performance monitoring tools.
• Relevant certifications such as Red Hat Certified Engineer (RHCE), Microsoft Certified Systems Administrator (MCSA), or VMware Certified Professional (VCP).
• Experience with Automation tools like Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Support Europe time zone 5.00pm – 2.00am and on-call support during off-hours.

Contract Duration: Till 31 December 2024 - Yearly Renewable
Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• A Levels and above
• Singaporeans
• Call Centre experience is a big plus. No experience is welcome to apply!
• Microsoft Excel | Travel in Singapore
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Japanese-speaking International Assignment Consultant to join our diverse and dynamic APAC team.

This role is based in our Singapore office and is responsible for relocations inbound and outbound to APAC as well as intra APAC moves.

If you are a confident and customer-focused individual who enjoys working on a diverse team in a friendly and supportive environment, then this may be the role you have been looking for.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the full international assignment life cycle for assignees and their families
• Primary point of contact to our Global Corporate clients to provide advice in all aspects of their relocation; i.e benefits and process
• Managing supplier relationships for international services including tax, immigration, relocation assistance, temporary accommodation, etc.
• Primary contact for our partners both internal and external in delivering all aspects of the logistical relocation (shipping, destination services, immigration, tax, cultural training etc) including interpretation of policies if necessary, approval of exception requests and review of any issue escalations from assignees
• Work closely with our overseas team members on global initiatives, projects, development of processes, procedures and job tools; work to ensure consistency with global processes and procedures

Skills and Experience

• Must be able to speak, read and write in both English and Japanese (JLPT N1/N2) to liaise with Japanese-speaking assignees/clients
• Good interpersonal and communication skills.
• Experience in Global Mobility and/or Relocation Management will be an advantage
• Able to establish credibility and present information effectively both orally and in writing
• Well organized, ability to prioritize tasks and provide solutions in a fast-paced environment
• Ability to work under pressure
• Strong process management skills, attention to detail and good time management skills
• Ability to service demanding clientele in a fast-paced environment on a global scale
• Cross-cultural sensitivity required.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail
• Negotiate with customers on repayment amount and payment dates, where Provide customer service and enhance overall collections efficiency and delinquency rates
• Resolve customer issues and handle walk-in customers who wish to make payment
• Achieve monthly cash-collection targets set at beginning of each Financial Year
• Ensure that appropriate telephone contact is made at the earliest possible stage in overdue debts on Assigned List.
• Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
• Be aware of duties performed by other team members to enable adequate cover to be provided at all times during their absence / holiday.

Requirement

• Level with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
• Highly independent and organized
• Team player with a positive attitude
• Pleasant and firm phone skills
• Good communication skills (verbal communication)
• Must be able to manage stress

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).

Job Code: AITL

EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to customers
• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
• Demonstrates effective communication, composure, and professional attitude

Job Description

• Responsible for formulating department development strategies and technology introduction and providing software application services for product innovation.
• Project structure planning, technical risk assessment, core code writing and user feedback tracking
• Guide and review software development schedule and quality
• Optimize HR and performance appraisal according to different strategic goals of the company
• Improve team autonomy and motivation and ensure the retention of top talent
• Participate and assists in Develop software innovation or improvement plans and proposals with different product teams
• Technical experience exchange and sharing between teams

Skill Requirements

• At least 5 years of relevant working experience.
• Proficient in web or Windows App front-end and back-end programming languages.
• Proficient in programming process with good object-oriented analysis and design capabilities.
• Familiar with AWS or Azure service structure.
• Familiar with software project developing process (eg: pre-planning, process analysis, solution evaluation, system analysis, system design, system development, data verification, system testing, user testing).
• Value team corporation, possess good communication skills and team management experience
• Seasoned experienced in network platform for software development and management.
• Experience in graph algorithm or streaming video service construction.

Qualification

• At least 5 years of relevant work experience.
• Education: Bachelor's degree in Computer Science and Information Engineering \ Management related faculty.
• Experience in writing technical documents (SA, SD).
• Familiar with network communication structure.

Call Centre Officer
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday 1 weekend

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
(Shift schedule will be given to you 1 month in advanced but might subject to changes based on business need)

JD:
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.

Requirements:
- Call Centre experience is an advantage
- Great interpersonal & positive attitude
- Proficient in MS Office

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:
•Min. O level holder and above
•Good written/verbal communication skills
•Call centre experience

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)