Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

• Extensive knowledge garnered working as a Data Centre Operator.

• Thorough knowledge of Data Centre Operations with strong knowledge of Operations methodology.

• Experience in eyeball checking of system faults and failures

• Good technical knowledge on Data Centre monitoring tools.

• Possess an in-depth knowledge of data centre infrastructure technology and components for installation.

• Strong written and excellent communication skills.

• People are ready to work alone and can join in next 30 days.

Data Center Operations Manager- In this new role, you will be responsible to supervise a team of technicians to make sure that all servers and computer networks are running smoothly and efficiently and are up-to-date.

You Will:

• Ability to supervise data center operators and leads, direct and utilize DC knowledge to resolve issues
• Support application management for server hosting, and third-party service providers
• Executes KPIs established by senior IT leadership
• Support data centre strategy and changing circumstances as required
• Ensures continuous delivery of IT services, monitoring of datacenter performance and security reviews
• Performs other job responsibilities as assigned by management
• Management of document policies/procedures to meet required Service Level Agreements
• Datacenter infrastructure management, Problem-management, Availability & Capacity Management
• Management of external contractors and consultants
• Resource-Management
• Participates in strategic and operational planning to achieve business goals by fostering innovation, prioritizing of IT initiatives
• Identifies opportunities for the appropriate and cost- effective investment of financial resources in IT systems and resources.
• Ensures continuous delivery of IT services, monitoring of IT systems performance and taking an active role in security reviews.

You Bring

• A bachelor's or master's degree in computer science, information technology, or a related field.
• At least five years of cloud security experience, focusing on designing and implementing secure cloud computing solutions.
• A strong understanding of cloud computing technologies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Knowledge of security frameworks such as ISO 27001, NIST Cybersecurity Framework, and CIS Controls.
• Familiarity with cloud security platforms like Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
• Certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Cloud Architect (CCA) are preferred.

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

Job Summary

The ideal candidate would be an experienced enterprise salesperson with direct touch experience, demonstrating successful experience in the Contact Center or Contact Center as a Service areas. They will primarily be responsible for the business growth and selling of the CCaaS solution to enterprises or channel partners on their own, or by supporting the regional enterprise sales managers in APAC.

About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams

Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.

A Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.

Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice

expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with

minimal upfront costs.

Responsibilities:

· Develop and maintain a deep understanding of the Contact Center as a Service market in APAC and establishing yourself as the trusted subject matter expert

· Hunt for new sales opportunities within existing APAC accounts and new prospects. Develop the strategic ones to sales closer independently and help the AudioCodes regional enterprise sales managers with closing the others

• Analyse and priorities partnership opportunities to support the sales efforts within existing vendors and resellers partners and new ones and cultivate them
• Identify new opportunities for lead generating marketing activities with partners or without them and work with the marketing department to execute them
• Generate new ideas for strategic and tactical improvements to our go to market in the APAC contact center market
• Meet or exceed annual and quarterly revenue, partner, and end customers targets
• 
  

Qualifications:

• Minimum 3 years’ experience in direct sales in the contact center space
• Intermediate technical contact center knowledge and a capacity to learn new technologies
• Creative, independent, and resourceful with overachiever track record
• Strong people’s skills, relationships builder. Able to deal professionally with different personality types and at different levels in prospect’s organizations
• Consultative selling style
• Teamwork, trust, and openness are key
• Fluent in English

Role:

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

Responsibilities:

1. Strategies and improve the operation and SOP.
2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues
3. Manage and support data centre tools upgrade
4. Support the automation initiative to remove manual task and improve turnaround time
5. Involve in the product development of Operation Dashboard
6. Experience in using OPC to schedule jobs and API tasks
7. must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe - Mandatory

Deliverables

1. No high audit findings or issue
2. No major operation issues
3. Consistently review, plan and improve the current operation model

Call Centre Executive (Wellness)

• Working Hour: Monday to Friday (9am – 6pm)
• Salary range: $2,800 - $3,500 + AWS + VB
• Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description & Requirements

Job Description

• As a Centre Head or Deputy Centre Head, you will lead a team of pre-school educators in providing quality education, holistic development, and care for the children. You will oversee the management of the KCARE centre, manage the deployment, professional development, and well-being of all staff.

Assistant Supervisor

• At least 1 years of experience managing a Kcare/ preschool
• A Diploma in Early Childhood Care and Education-Leadership (DECCE-L) (or equivalent)

supervisor

• At least 2 years of supervisory experience
• A Diploma in Early Childhood Care and Education-Teaching (DECCE-T) (or equivalent)
• A Diploma in Early Childhood Care and Education – Leadership (DECCE-L) (or equivalent) would be preferred

Call Centre Executive -Clarke Quay / Healthcare [3770]

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Medical Call Centre Agent (5 days, office/shifts hours, $1,700 -$2,500)

• 5 days
• Office/shifts hours
• Monthly $1,700 -$2,500

Responsibilities

• Deliver excellent customer service through timely and professional response to enquiries via phone calls, emails, or chats.
• Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.
• Understand caller’s needs and provide timely, accurate and appropriate information and assistance.
• Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.

Requirements

• Min NITEC and above
• With customer service/call centre experience will be an added advantage
• Excellent verbal communication skills
• Proficient in Microsoft office applications
• Ability to work 3 rotating shifts, weekends, and public holidays

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: NICH) or contact our office at +65 6709 3317 for a confidential discussion.

Job Code: NICH

EA Reg No: R23112658 (Nicholas Heng Zhe Xuan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

[We are looking for contract call centre / customer service officers to be outsourced to our clients]

3 – 6 Months Commitment

Working Hours :

8:30am – 6:00pm

Job Scope :

• Pick up calls from public
• Answer enquiries
• Escalate any issues / complaints / feedback to the relevant departments

No Minimum Requirement!

All qualified applicants, please send in your resume to:

[email protected]

Manfred Ong ZhengJie (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sector.

With their ever-growing expansion, they are looking to hire Call Centre Associates to aid their daily operations.

Would this be the next career for you?

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly
• Follow Standard operating procedures closely
• Work as a team and ensure that the contact centre service level is met

If you are someone with the following, lets chat!

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Additional information

• Working hours: 9.00am to 6.00pm (Monday to Friday) and/or 8.20am to 5.20pm (Monday to Friday) and 8.20am to 1pm (Alternate Saturday)
• 1- 2 years contract

Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Lee Wen Yue Debra R1433914

---Close to MRT Station

---Positive Working Environment

---Competitive Salary and Incentives

Job Description

Good working environment and attractive remuneration.

Responsibilities:

Perform body treatments include back, shoulder & body massage

Carry out treatment according to company standard operating procedure and service standard

Requirements:

Qualified with at least 1 year of working experience in relevant industry

Experience in different massage modalities preferably TCM massage

Willingness to learn and demonstrates a positive working attitude.

Well-groomed, hygienic and presentable at all times.

Customer service oriented

Willing to work retail hours, weekends and public holidays

• Remuneration package: Up to SGD$2,700 Basic +Transport allowance + AWS + Variable Bonus
• Location: Tanjong Pagar
• Shift work: 8.00am – 5.30pm / 8.30am – 6.00pm

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Types of calls consist of and are not limited to:
  1. Concession-related matters (i.e replacement procedure, extension issues, application issues)
  2. Filing of claims for customer
  3. Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet or exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Previous experience in call centre is highly preferred, or customer service experience
• A team player with good interpersonal and communication skills
• Self-motivated and able to work independently with minimal supervision

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R23114519

Posting Personnel: Lin Pei Yu

1) Manage general enquiries of inbound calls and online enquiries

2) Handle any other hotline administrative functions

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

• Ability to communicate fluently in English and a Second Language

• Computer literate and good typing skills

Responsibilities:

• Answers incoming and outgoing calls in a timely manner.
• Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.

Requirements:

• Minimum Nitec in any disipline and above
• No experience needed as training provided
• Excellent inter-personal and communication skill
• Team player

Interested candidates please prepare an updated resume and WhatsApp me at https://wa.me6586517051 OR email at [email protected]

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599

* 5 days work week

* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)

* Basic + Flexi Allowance + AWS + VB

* Location: Expo MRT (walking distance from MRT station)

* UK MNC company

* Permanent role

Our client is a UK MNC company who providing healthcare and security service to various industry

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• To be the first point of contact for members, end users, clients, service providers and colleagues
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Positively promote company to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 1-2 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

• Replying emails and responding to enquiry
• Handle complaints and assist in answering doubts
• Answer phone calls using telephone standards, handle enquiries, record and convey messages.
• Assist the supervisor in day-to-day operations and management.
• Any other general duties/ad-hoc projects as assigned by immediate supervisor

Requirements

• Min GCE A Level or dip in any discipline.
• Call center experience (Any industry) or frontline customer service experience will be an added advantage.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Associate

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Scope

• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
• First level helpdesk to respond to call and provide resolution to customer queries

Job Qualifications:

• With at least O' level educational background or equivalent
• Minimum 1 year of customer service experience, with a call center background is a plus
• Must possess high quality customer service skills and a professional communication style
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Open to shift schedule

JOB LOCATION: Commonwealth
SHIFT SCHEDULE: 5.5 days work week

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Customer Relations Officer (Call Centre)

• 1 year contract
• Work location: CBD area
• Working hours: Shift work, weekend work required, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

The Opportunity

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to

1. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
2. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
3. Point to point enquiries from customer
4. SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
5. Perform out bound calls to customers who leave callback

• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Your Background

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• Training provided

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

- 2 years contract

- 12 hours rotating shift AM/PM

- Ang Mo Kio

- Up to $3600 + allowance

Job Description:

• Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment
• Perform technical assistance over the phone
• Perform technical assistance over the phone
• Prompt users with relevant questions to determine nature of issue.
• Assist users to resolve technical issues
• Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA
• Manage third party vendors for problem resolutions, ensuring timely closure for problem tickets generated
• Follow up with users to ensure issue has been resolved.
• Respond to queries over multiple channels (e.g phone, Whatapps chats and email).
• Amicable Bilingual customer services representative (Preferred)
• Maintain all operations standards in relation to customer service and performance as set by the company.
• Walk customer through basic problem-solving process.
• Perform First Call Resolution.
• Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them.
• Follow up with customers to ensure issue has been resolved.
• Gather feedback from customers.
• Keep track and document all issues and resolutions accordingly.
• Generate reports for customers and management.
• Maintain all operations standards in relation to customer service and performance as set by the company.

Period:

• 2 years contract

Location:

• Ang Mo Kio

Salary:

• Up to $3600 + allowance

Job Requirements:

• Able to work 12 hours shift (9am to 9pm / 9pm to 9am)
• Diploma knowledge in IT Field is preferred.
• Experience in Call Centre and Helpdesk is preferred.
• Team Leader capability preferred.
• Good Knowledge of Microsoft Office

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Analyse and fine tune the speech analytics (SA) content and applications

• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed

• For Call audits category under SA, ensure business lines conform to audit criteria and participation

• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy

• Work location: Near Chinatown/Clarke Quay

• Monday-Friday: Office Hours

• Contract till 31 Dec 2024

• Salary up to $3,500

Requirements:

• Singaporean

• Strong analytical skills and data comprehension expertise.

• Possess at least 3 to 5 years in call center experience.

• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers

• Strong fact finding skills to ensure correct content are present and necessary.

• Those with Call Center speech analytics background will be highly advantageous.

• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/3711

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

5.5days, permanent, CBD/Island Wide

Our Client

MNC facility management /M&E engineering company in building and industrial market

Job scope

· System integration, on site testing and commissioning for ACMV system.

· Documenting testing result and lead solution on testing failure

Requirements

· Min Diploma in Mechanical Engineering or related field,

· 3 years’ experience in testing and commissioning in ACMV

· High proficiency in system integration, testing and commission processes and testing equipment

Added Advantage:

Data Centre

Work location :Island wide

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Call Centre Executive

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944