• Address all incoming calls regarding customer issues, particularly concerning termination requests, and convert them into opportunities for contract renewal.
• Record all incoming calls and actions taken into the system, ensuring that updates and amendments are accurately documented.

Requirements:

• Nitec in office administration or equivalent
• At least 1 year of call centre experience in banks / telcos environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

Responsibilities:

• Review, plan, manage and improve cost effective preventive/predictive maintenance programs for facilities system, ensuring good system reliability and optimum efficiency
• Support to develop AOP and manage expenses according to AOP
• Respond to feedback/issues and perform troubleshooting to restore/ resume the operation back to normal
• Perform root cause analysis and implement action plans to prevent recurrence
• Review and evaluate system capacity and performance to recommend/ implement continuous improvement plans
• Perform analysis of utilities consumption for early detection of anomalies and collaborate with Sustainability Team/Operation for Sustainability Initiatives/Projects to reduce the consumption
• Review, maintain and update procedures/specification in Global Documentation Management System
• Maintain proper records of maintenance, drawings, plant histories, and other auditable documentations
• Review and manage inventories of appropriate spares, consumables, and other resources necessary for the day-to-day operation
• Support planning, design, and management of expansion/ upgrading/ improvement projects
• Support audits (i.e. ISO, IATF, RBA, VDA, EAL6, Customers, etc) and ensure its compliance
• Ensure compliance of authorities’ requirements, legislations, codes of practice, etc
• Provide guidance to duty staffs and knowledge sharing with fellow colleagues to continue strengthen the operation

Requirement:

• Degree in Engineering or related field
• Preferable 3 years of relevant working experience in manufacturing industry
• ACMV, DI Water, CDA, Vacuum, WWTP, Electrical System experience would be an advantage
• Computer skills in MS Office i.e. Word, Excel and PowerPoint
• Certified Singapore Certified Energy Manager (SCEM) will be an added advantage
• Team player and able to work well in a team setting to achieve goals

• Position : Customer Service Officer or Coordinator (Call Center)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)
Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

We are looking out speak with Data Center Operators:

Responsibilities:

• Perform inbound and outbound delivery tasks for Installation or RAM of inventories.
• Server and Network Equipment unpacking, installation, basic troubleshooting (Network MUX, Switches Routers, Servers & Storage, PDUs, NICs, etc.)
• Network and Servers installation & maintenance (rack & stack, cabling, parts replacement, etc.)
• Inventory of network, server equipment, fiber optic, data cables (copper and fiber) - Asset Management and Data Collection. Capture critical device information such as asset tag, serial numbers, MAC addresses and related information.
• Plan to ensure proper cable management and power redundancy practices are in use
• Self-perform basic server troubleshooting such as power and link light verification
• Interface with customers, clients, and technical staff as needed
• Physically assist in moving and racking equipment as directed
• Maintain a clean and safe work environment
• Execute installations in accordance to rack layout elevation diagrams and patching records
• Ensure given tasks are completed in a timely manner through independent planning,prioritization and time management
• Any other task given by Project Manager/Project Engineer

Requirements

• Experience within a data center environment and basic tasks such as rack & stack, patching, hardware install, 2 post vs 4 post racks, U-counts etc.
• Familiar with network cabling such as types of fiber and copper. (SMF, MMF, MPO, MTP, CAT6A,)
• Familiar with basic server hardware and components (CPU, memory, storage, NICs, etc.)
• Basic understanding of datacenter air flow, heat management, and power redundancy practices
• Able to use basic hand tools. Drills and screwdriver
• Able to use server lift would be advantageous
• Regularly lift equipment weighing up to 20kg or more.
• Detail oriented and organized
• Excellent documentation skill

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

Job Responsibilities:

· Making phone calls to obtain missing information from clients/new clients

· Handling of inbound calls

· Attending to customer enquiries in regards to ongoing project

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 1 year of call center experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

about the company

My client is an international reputable 3PL logistics entity. Currently they are seeking a logistic operations manager for their expansion.

about the job

• Lead and manage the logistics operations
• Plans for the department’s future needs and operations; counsels employees on performance
• Supervises and develops staff
• Process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
• Drive Lean Warehousing System
• Ensure safe work environment for all employees
• Responsible for the training & development and performance discussions with staff

skills & experience required

• Bachelor Degree in Supply Chain / Logistics / Business Management / Engineering
• Min 8 years of experience with logistics operation in 3PL environment
• Candidate holding an assistant managerial position who is keen to step up, will be consider for the role
• Willing to be hands on with the day to day operation activities
• Experience in ERP systems such as Oracle or SAP
• Prior experience in managing an operations size of at least 50 personnel
• working knowledge of the following operations areas – domestic distribution, warehouse management, inventory planning, , transportation management and logistics execution systems
• Willing to work in western part of Singapore (Joo Koon / Boon Lay / Pioneer)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Responsibilities:

• Manage supplier quality issue and feedback COC/documentation errors to supplier, and follow up on the action with supplier, and containment action with internal engineering/ production team
• Support new and existing material part declaration
• Follow up Supplier Quality Audit Checklist and VDA6.3 to ensure all declaration are closure on time
• Maintain Supplier Quality ePortal to ensure that all suppliers 100% upload their COC, ISO/IATF Certificate, ICP report and declaration on time
• Implement SPC system for critical materials. Ensure all data has been updated into SPC system.
• Responsible for tracking supplier quality performance, including COC, certificates, declarations, and supplier response time
• Maintain IQC procedure, control plan and FMEA

Responsibilities:

• GCE O Level
• At least 1 year experience in the semiconductor industry or equivalent

Join Our Dynamic Team as an HR Executive!

Are you ready to be the heartbeat of our team? We’re seeking a vibrant and proactive HR Executive to join our crew and drive our people-powered mission forward!

Responsibility:

• Manage recruitment, from sourcing to onboarding, aligning hires with company values.
• Oversee HR operations, ensuring accuracy in documentation, payroll, and benefits.
• Cultivate positive employee relations, addressing queries and conflicts empathetically.
• Facilitate employee development through training and talent management strategies.
• Ensure HR policy adherence, stay updated on labor laws, and suggest improvements.
• Collaborate on cross-functional HR projects, leveraging analytics for data-driven decisions.

What We're Looking For:

• A people enthusiast! You love working with and for people.
• 2+ years of HR experience in a dynamic environment (fresh ideas encouraged!).
• A wizard at multitasking; you're the master of juggling priorities.
• A communicator extraordinaire, able to inspire and engage.
• An innovator who thrives in a fast-paced, ever-evolving workplace.

What You’ll Get:

• A vibrant and inclusive workplace where your ideas are valued.
• The opportunity to shape our people strategy and drive positive change.
• A supportive team that’s more like family than colleagues.
• Room to grow and develop professionally in a stimulating environment.

Please submit your updated resume by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume/details to WhatsApp +65 88572766

Whatsapp: https://wa.me/6588572766

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

- 1-2 years contract (renewable based on performance and headcount needs)

- Working hours:

a) 8.30am to 6.00pm (Monday to Friday) OR

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

- Up to $2300 + PB

- Ang Mo Kio

Job Description:

1. Outbound Call Associate
   • Proactive contact and engage customers to gather critical information through survey, telemarketing activities
   • Meet and achieve the individual and company’s key performance indicators
   • Acquire a strong knowledge of the products and services, culture and processes
   • Provide quality customer service and prompt follow-up to customers over the phone and/or email
   • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
   • Resolve customer queries efficiently and escalate issues promptly
   • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
   • Other duties as assigned by Team Lead and/or Branch Head
2. Front Desk Floater – Customer Service Associate
   • Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
   • Proactive manage all front desk duties over the counter, phone and email
   • Identify, profile and tier customers to the types of services that are relevant to their needs
   • Ensure smooth customer transactions at all times and provide quality customer services
   • Perform administrative duties, manage appointments and register customers
   • Prepare room logistics and necessary materials
   • Other duties as assigned by Team Lead and/or Branch Head​

Period:

• 1-2 years contract (renewable based on performance and headcount needs)

Working Hours:

a) 8.30am to 6.00pm (Monday to Friday) OR
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Salary:

• $2300 + PB

Location:

• Ang Mo Kio

Job Requirement:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Overview

This position is responsible for the rapid development and deployment of high-performing AI and Data Science models suitable for advanced manufacturing of electric vehicles.

Responsibilities

• Rapidly develop, deploy, and enhance high-performing and purpose-fit Visual Inspection algorithms, including Anomaly Detection, Object Detection, and Image Classification.
• Advance Human Understanding algorithms, encompassing (2D/3D) Human Pose estimation, Behavior classification, and Person Re-identification.
• Apply cutting-edge Multimodal and LLM Models to Information Retrieval and Question-Answering tasks.
• Take ownership of the complete data life-cycle for AI and Data Science algorithms: from creation/extraction and transformation to annotation, loading, storage, update, and deletion.
• Participate actively in cross-functional Agile projects, contributing to the collaborative development and integration of AI solutions.

Requirements

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, Industrial Engineering, or equivalent practical experience.
• At least 2 years of working experience in Artificial Intelligence, Machine Learning, Computer Vision, Statistics, Data Analytics, or Data Science is preferred.
• Hands-on experience in the following areas: Anomaly Detection, (2D/3D) Human Pose estimation, Behavior classification, Abnormal behavior detection, Online/Continual Learning, Multimodal/LLM Models, or other related fields of AI/Machine Learning.
• Understanding of state-of-the-art theories in AI/Machine Learning.
• Skills/experience with one or more programming languages, including Python, C++, or Java.
• Expertise in deep learning frameworks, including PyTorch or TensorFlow.
• Experience in Agile methods and design thinking is an advantage.
• Experience in MLOps is an advantage.

Responsibilities

• Prepare and develop training materials and plans for Contact Centre
• To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
• Co-ordinate trainings and orientation programs for new hire.
• Filing & compiling training effectiveness data
• Assessing and recommending course nominations
• Coordinating course registration with the relevant HR department, vendors or CCS stakeholders

Customer Care Officer (1 Year Contract) x 8

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
• Customer Service Experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)

Working hours: 5 days across Mon - Sun, up 44 hrs/wk

Work location: Clarke Quay / Novena area (work in office)

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Requirements:

1. Able to work in fast-paced environment

2. Able to speak fluently

3. Proficient in excel (VLOOKUP, Filter functions)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

Qualifications

JOB RESPONSIBILITIES

• Manage data center operations, communicate priorities, and facilitate sharing operations with following shift leads.
• Work together to identify and resolve problems, and create solutions for global computing and network architecture.
• Hire, coach, and develop a team while achieving strategic business goals, and manage the implementation of projects within the team.
• Ensure data center-related priorities are consistent with company objectives.
• Implement and drive the safety culture at the site, while building a diverse and collaborative team environment.

MINIMUM QUALIFICATIONS

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in computing infrastructure, networking, operating systems, or hardware.
• 2 years of experience managing technical teams, vendors, or contract management and delivery.

PREFERRED QUALIFICATIONS

• Experience with initiating and executing strategic initiatives in a global environment.
• Experience leading and improving Environmental Health and Safety initiatives.
• Experience working in data center environments, building and operating large-scale infrastructure, network, compute architecture, lifecycle, and Linux/Unix system administration.
• Ability to implement and drive the safety culture, while building an inclusive and collaborative team environment.
• Excellent problem-solving skills.

Top-tier European private bank is looking to hire someone who has call center experience for their customer service team. He/she is responsible to provide first level ebanking support by phone and/or e-mail to Clients. He/she has to analyse and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

Job Description:

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the service center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as SME for a specific focus area e.g. Authentication, Trading, Payments etc.
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Required to ocassionally work night shift (i.e. 5pm to 2am)
• Provide support as a team also for Hong Kong Public Holidays.

Requirements:

• Degree with at least 3 years of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products
• Also able to handle verbal and written communication with clients whose main languages are Mandarin or Cantonese

· Pro-actively monitors the data centre systems’ uptime and connectivity to ensure system availability to prevent any down time

· Execution and monitoring of batch jobs schedule as per daily job requirements,

· Perform request fulfilment to register customer request etc Adhoc / Data Recovery SR)

· Account password safekeeping and management. Includes routine inventory checks and reports.

· Executes mirroring jobs, server shutdown and start up during dedicated batch downtime through mainframe.

· Coordinate with various stakeholders / Batch owner to fix the technical issues on time to provide timely support to customers.

· Performs Incident escalation (Ensure incidents are responded and attended to, else redirect to Ops Mgr base on criticality, impact and SLA).

· Provide 7days/ 24 hours on call support for any batch job issue

Regards,

Lini

Recruitment Consultant

R22108463

Job Scope

· 24/7 rotational standby

· Comfortable to work 12 hour shift

· Work 4 days off 3 days

· On-site Management of works conducted within the Data Centre such as site preparation

· Manage and mitigate any onsite issues

Requirement

· Experience in the Information Technology Industry

· Minimum 2 years of experience in DC Operations Support

· Possess initiative with positive working attitudes

· Independent and goal-oriented

· Good team player

· Good communication and interpersonal skills

· Able to work shifts to support 24x7 Data Centre operations

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

NOC Engineer

Responsibilities:

• Responsible for tier-1 network monitoring and operations of IDC network, conducting 7*24*365 shift-based rotation.
• Responsible for promptly responding to, following up on, and driving the resolution of various network alarms and faults. Escalate to tier-2 engineer if needed.
• Responsible for following up and finishing network break fixes like switch replacement, link repairing and dark fiber restoration. Work with IDC technicians to conduct physical work and provide proper instruction remotely.
• Responsible for conducting some simple network maintenance.
• Summarize daily monitoring and operations work into documents and regularly share within the team.

Qualifications:

• 1 - 3 years of experience in data center network monitoring and operations. Have basic understanding of TCP/IP and routing protocols such as OSPF, BGP etc.
• Responsible, meticulous, have good communication skills.
• Capability of network troubleshooting and experience with Linux is preferred.
• CCNA or JNCIA certified.

Company Reg No.: 201131609D | License No.: 11C4684 | Angel Chan

Working Location: Islandwide

Working Hours: Monday to Friday 8.30am – 5.30pm

Salary: $11.50 per hour

Work Period: Immediate till end March / April 2024 (subject to further extension based on performance)

Job Responsibilities:

• Manage incoming enquiries over the phone (No sales involved)

Requirements:

• Only Singaporeans.

• GCE A Levels and above

• Proficient in English and a second language so as to converse effectively with different groups of customers

• Excellent team player who is task-orientated

• Possess Good Customer Service Skills

• Training will be provided

• No prior experience is required.

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Location: Changi Business Park

Duration: 12 Months, Required to work night shift (5 pm – 2 am)

Responsibilities:

• Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool
• Subject Matter Expert for specific focus area such as Authentication, Trading, Payments
• Strong commitment to quality service and standards
• Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms.
• Support ad hoc duties/requests as assigned by team lead

Requirements:

• Degree with at least 3 years of related banking call centre or client services experience
• Able to work shift hours and public holidays
• Strong communication talent, ability to manage conflict situation

Email: [email protected]

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940