• Will be responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.

Requirement

• Diploma in any discipline / Nitec in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role
• Able to provide quality customer service to patients over the phone
• Good communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Duties:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Schedule: Monday to Saturday, from 8:30 am to 5:30 pm, with a half-day on Saturday (8:30 am to 12:30 pm). Off on public holidays, no overtime required.

Location: Aljunied

Responsibilities:

• Answer and make phone calls politely and accurately.
• Keep track of follow-up calls efficiently.
• Work with other departments to locate guests.
• Quickly respond to guest questions and requests, using their names if possible.
• Report guest complaints to the Telephone Supervisor.
• Stay updated on local phone numbers and commonly dialed numbers.
• Daily reporting in the logbook.

Requirements: Basic computer skills.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Permanent, 5 days, Serangoon

Our client:

Data center Cooling Solution Provider

Pre tender Technical Support:

· Supports sales teams for the technical requirement, n when needed, engage with clients to assess technical requirements during tender stage

At proposal stage

• After receiving complete proposal information, to work with engineering & solution designer to generate proposal before submitting to sales team
• Follow up with the sales team for the outcome
• When need, conduct pre-sales site surveys to gather relevant information
• Work with the sales team to generate Bills of Materials (BOM)
• To provide costing.
• Work with sales team for carrying out experiment to ensure proposed solution fits client ‘s requirement.
• To bridge the gap between factory technical capability n client’s need.

Requirements:

• Bachelor degree in mechanical/electrical engineering
• 3 years’ experience in data center as mechanical design MEP (Mechanical Electrical Plumbing)/ ACMV (aircon mechanical ventilation /Hvac (Heat ventilation aircon) engineer

Added advantage:

• Thermodynamics (Heat flow) , fluid dynamic (Fluid flow)
• 2 years data center cooling solution pre sales technical support.

Responsibilities:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Requirements:

• NITEC cert, diploma or degree in any field.
• Relevant insurance certification will be an advantage
• At least 1 year of experience in customer service, preferably in a call centre
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Call Center Agent

Job Description:

• Japan MNC
• Basic up to $2300 + shift allowance + Flexi Benefits
• Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
• Annual Leave - 14 days +1 day each year, max 25 days
• Jurong East

Job Responsible:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirement:

• Able to perform rotating 12hours shift work, 4 days a week
• 1 years' experience in fast-paced Call Center environment
• With basic computer knowledge may apply.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Key Accountabilities:

• Achieve the sales targets for Rolls-Royce Solutions PowerGen business unit in the data center industry in APAC, leading and preparing quotations for emergency backup solutions
• Execute on defined growth measures, country strategies, key deals, life cycle analysis with specific to grow DC market share of Rolls-Royce.
• Support network management, sales engineering, order management, controlling, R&D by providing necessary information
• Prepare respectively market strategic decisions to grow the business in the associated countries within the framework of the responsibility in close cooperation with the necessary internal and external partners
• Provide the specification / requirements to the application team / member for application engineering matters; use the computerized engineering tools/database and technical library information and factory standards for the sales work.
• Follow up on order with customer and internal departments, suppliers and contractors till all contractual requirements are fulfilled.

Requirements:

• University / college studies in Business Administration or Electrical Engineering
• Sales experience (min. 5 years) in the data center industry or for emergency power generation business.
• Strong sales track record from lead to quote to order to completed project & installations
• Knowledge in Data Center infrastructure market (ASEAN Countries) & technicalities
• Good communication, interpersonal skills and team management
• Independent, reliable and proactive personality

Location: Bukit Merah
Salary: $1.9k to $2.5k
Duration: 1 year

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job Requirements:
• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment/patient service associate experience
• Possess excellent communication and interpersonal skills with the ability to multi-task.

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Key Accountabilities:

• Provides the design, drawing and documents for the customer’s technical requirements including the calculation, verification of relevant equipment/suppliers and providing the technical specifications and defines the scope of supply for the equipment.
• Provides technical specs and scope of supply for suppliers/contractors to quote. Subsequently coordinating with factory and local suppliers for scope of supply and provides total product and project cost calculation.
• Provides/coordinates replies to the technical inquiries with Sales Manager.
• Raises the necessary purchase requisitions for the scope of supply and manages the order with internal departments, suppliers and contractors till all contractual requirements are fulfilled.
• Coordinate with all the stakeholders for the technical assistance/clarification of the order, sales engineering, and drawings/documents which may require business travels overseas as and when required.
• Uses the computerized engineering tools/database and technical library information and factory standards for the sales engineering work and provides and maintains the product and sales engineering information.
• Prepares and carries out technical presentations and training.
• Updates oneself with the technical developments of the market and internal products with particular focus on keeping updated and informed on the applicable international and in country technical standards

Requirements:

• Diploma/Degree in Engineering (Electrical/Mechanical), Business or IT
• At least 5 years of B2B sales experience with capital equipment/ turnkey solution sales or technical commercial from Data Center, Power Gen, O&G, Industrial Building industries
• Resourceful with ability to work with people of multi-cultural and cross function teams.
• Good presentation & negotiation skills
• Excellent interpersonal and communication skills
• Must be able to travel within locally and overseas if required.

Job Description

• Serves as the single point of contact (SPOC) in coordinating and leading the incident management till the incident is resolved.
• Leads a team of Command Centre Operations engineers, comprising of appointed contractors that may be resided locally and overseas in supporting network, security operations, servers and systems operations.
• Leads the Command Centre team in monitoring the system dashboards and events, and responds to alerts and potential issues.
• Performs regular review in keeping the escalation matrix, contact list, routine checklist, and Standard Operating Procedures (SOP) up-to-date.
• Ensure the Command Centre team fulfils the assigned tasks according to SOP and complete the routine checklist for shift handover.

Requirements

• At least 5 years of IT experience with at least 2 years as a Command Centre Lead.
• At least 2 years of Incident Management experience.
• Certified in CompTIA Server+ or equivalent.
• Preferably certified in CompTIA Network+ or equivalent; and minimally ITIL v3 Foundation Certification.

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
You will attend to phone enquiries from our policyholders and distribution representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Perform inbound and outbound delivery tasks for Installation or RAM of inventories.
• Server and Network Equipment unpacking, installation, basic troubleshooting (Network MUX, Switches Routers, Servers & Storage, PDUs, NICs, etc.)
• Network and Servers installation & maintenance (rack & stack, cabling, parts replacement, etc.)
• Inventory of network, server equipment, fiber optic, data cables (copper and fiber) - Asset Management and Data Collection. Capture critical device information such as asset tag, serial numbers, MAC addresses and related information.
• Plan to ensure proper cable management and power redundancy practices are in use
• Self-perform basic server troubleshooting such as power and link light verification
• Interface with customers, clients, and technical staff as needed
• Physically assist in moving and racking equipment as directed
• Maintain a clean and safe work environment
• Execute installations in accordance to rack layout elevation diagrams and patching records
• Ensure given tasks are completed in a timely manner through independent planning,prioritization and time management
• Any other task given by Project Manager/Project Engineer

Requirements

• Experience within a data center environment and basic tasks such as rack & stack, patching, hardware install, 2 post vs 4 post racks, U-counts etc.
• Familiar with network cabling such as types of fiber and copper. (SMF, MMF, MPO, MTP, CAT6A,)
• Familiar with basic server hardware and components (CPU, memory, storage, NICs, etc.)
• Basic understanding of datacenter air flow, heat management, and power redundancy practices
• Able to use basic hand tools. Drills and screwdriver
• Able to use server lift would be advantageous
• Regularly lift equipment weighing up to 20kg or more.
• Detail oriented and organized
• Excellent documentation skill

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

Duties and Responsibilities:

• Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc.
• Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or resources, and coordinating response efforts with relevant stakeholders such as emergency services, law enforcement, and medical personnel.
• Maintain clear and concise communication channels with field personnel, colleagues using various communication devices and platforms, including two-way radios, telephones etc.
• Ensure accurate attendance records are maintained and appropriate actions are taken for absenteeism and lateness etc.
• Provide 1st level desktop, network and application support.
• Manage and supervise the deployment of security officers across all sites utilizing CCTV and Attendance Systems.
• Administer security systems and monitor CCTV feeds, responding promptly to incidents as required.
• Participate in ad-hoc projects and assignments as needed.

Requirements:

• Minimum of 5 years of experience in the security industry, preferably holding a Security Supervisor (SS) rank or above (SSO Rank can be considered).
• Ability to work independently and in a team environment.
• Attention to Detail: Strong attention to detail and accuracy in recording information, following protocols, and adhering to standard operating procedures are necessary to ensure the reliability and integrity of data and communication processes.
• Overall a Command Centre Controller plays a pivotal role in maintaining safety, security, and efficiency within an organization by monitoring, coordinating, and responding to various events and emergencies in real-time.
• Understanding of operational and security management principles.
• Excellent communication and interpersonal skills.
• Strong team player with effective management, communication, analytical, and problem-solving abilities.
• Proficient in using Microsoft Office applications (e.g. excel, word & power point).
• Good knowledge of CCTV systems and computer operations.
• Keenness to learn and adapt to new technologies and procedures.
• Must be able to work either Day or Night Shift.

Responsibilities:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Requirements:

• NITEC cert, diploma or degree in any field.
• Relevant insurance certification will be an advantage
• At least 1 year of experience in customer service, preferably in a call centre
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Job Description :

• Answering phone calls, emails, online chat messages and text messages from customers
• Explaining products and services to customers and prospective customers
• Resolving customer queries and issues
• Entering information into a database such as order and payment information, customer feedback, and call logs
• Following detailed company procedures and policies
• Researching company products and programs
• Documenting and reporting customer interactions
• Creating a positive customer experience and encouraging repeat business

Skills/Requirements :

• Active listener, Outgoing personality, problem solving, adaptability, proficiency in Microsoft office, product knowledge, organizational skills, communication skills, willing to learn. Customer-orient, positive attitude
• Must enjoy working in Call Centre Environments
• Ensure excellent customer service support on hotline.
• Work closely with Team
• At least higher Nitec, GCE “N’ level and above education level
• 5 days’ work, rotating shift
• Good Benefits + Bonus

Tang Siew Guek Moon | REG No : R1328408

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies.

You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders