IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Role Summary

This impactful position collaborates with coachees (leaders and staff) to enhance performance, strengthen leadership capabilities, and support personal and professional growth. Through coaching sessions, customized development plans, and constructive feedback, the coach serves as a catalyst for individual and organizational development, fostering a desired culture.

RESPONSIBILITIES:

Culture

• Foster a culture of self-development by promoting open communication, feedback, and curiosity.
• Collaborate with coachees to understand and integrate the organizational culture into their daily activities.

Coaching

• Collaborate with coachees (business and functional leaders) to set clear performance goals, including objectives and key results (OKRs) and key performance indicators (KPIs), while providing coaching to facilitate desired outcomes and positive transformations.
• Shift mindsets and encourage awareness through coaching discussions that challenge limiting beliefs, harness resourcefulness, promote growth mindsets, and introduce mindfulness and self-reflection practices to unlock leadership potential.

Support Assessment & Development Programs

• Utilize coaching tools and assessments to gain insights into coachees’ strengths, improvement areas, and motivations.
• Monitor and measure the effectiveness of coaching interventions on both individual and organizational performance.
• Identify individual needs and recommend suitable programs from the Octave Institute.

REQUIREMENTS:

• Human Resources professional with over 10 years of progressive experience in HR/Organizational Development.
• Proven track record as a professional coach, preferably in an executive or performance management context.
• Strong interpersonal skills with the ability to build collaborative relationships in an empathetic manner.
• Capable of thriving in a fast-paced organization with a complex structure.

EA License Number: 23C1935 | EA Personnel Number: R1551292

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Responsibilities:

System and Records Integration

Under the direction of the RIM Regional Head:

• Track the progress of the archiving status and provide regular updates.
• Identify records owner for legacy records.
• Compile inventory list for handover from CS owner to UBS new owner. Track the handover status and provide updates.
• Work with stakeholders to ensure all physical records are archived in a timely manner.
• Ensure all records are entered into PRMS (Physical Records Management System).
• Process and ensure all outstanding invoices, prepayment invoice & removal fees are paid to vendor timely.
• Provide support for data migration to new integrated systems, such as assist IT team to identify and check on legacy records related to migration error.

RIM Coordinator Assistance

• Be the RIM Coordinator for APAC countries except HK, TW, AU and JP
• Provide support to RIM Coordinators so that they are enabled to execute all RIM Services related tasks locally.
• Provide PRMS training, such as how to process the requests.

End-User Assistance

• Respond to user requests for RIM-related training, such as how to arrange for new archive boxes for pickup, how to user the system, how to search for CAP ID (record type), how to properly label and send records boxes to off-site storage vendor, etc.
• Manage any change requests in PRMS end-to-end. Example, change of box custodian name, change of box details, etc.

Legal Holds

Assist in management of legal holds.

• Perform search to assist General Counsel to meet external regulatory requests for information and subpoenas for specific records.
• Put the records on hold in PRMS as per General Counsel's direction.
• Release the on hold records in PRMS as per General Counsel's direction.

Offsite Storage Inventory Administration

• Conduct periodic hardcopy box inventory reconciliations for each of the APAC locations.
• Investigate and resolve inventory discrepancies.
• Hold ad hoc and periodic communication sessions with local RIM Coordinators to resolve issues such as inventory and box/file transaction related issues.
• Compile inventory metrics as required (e.g. number of new box accessions, etc.).

Vendor Management

• Hold ad hoc and periodic communication sessions (Business Reviews) with the offsite service providers and local RIM Coordinators to resolve issues such as service and invoice discrepancies.
• Raise any vendor performance and quality issues
• Liaise with offsite storage vendor on metrics reporting.

Destruction of physical records

• Review and compile destruction eligible record list according to management requirements.
• Assist in the end-to-end process for destruction and obtain sign-offs from respective owners/division
• Update records status in PRMS

Permanent Withdrawals of physical records

• Managing permanent withdrawals for records involves removing files/documents from storage.
• Communicate with the vendor to process the perm-out request.
• Update record status in PRMS

Invoices Processing

• Maintain an accurate spend records.
• Verify invoices and ensure all details and charges are accurate.
• Address and resolved any discrepancies, disputes, or issue with vendor related to invoices and payment.
• Upload invoices into account system, allocate account code and cost centre
• Provide cost allocation/invoice breakdown for payment (for China & India)

Projects

• Participation in ad hoc projects that RIM may be expected to undertake from time to time.

Key Requirements:

• A good general education with a number of years of relevant post qualification experience.
• Incumbents must be able to demonstrate a career showing continuous personal development in administrative roles.
• PC Skills including proficiency in MS Word, Excel and creating presentations in PowerPoint
• Ability to analyse and evaluate complex data, prepare and present reports, and work effectively in teams
• Strong communication and interpersonal skills
• Ability to prioritize and execute multiple tasks independently.
• Excellent organization and time management skills
• Attention to detail
• Ability to act with discretion and treat confidential information appropriately

We are representing our client in Singapore to look for an experience Manager in Talent Management to join their dynamic team of professionals.

Responsibilities

• Design and Implement Talent Management Strategy: Develop and execute a comprehensive talent management strategy that strengthens the organization’s talent pipeline and aligns with business objectives.
• Talent Development Leadership: Oversee the talent development process, ensuring effective succession planning, performance management, and career pathing to enhance employee engagement and retention.
• Talent Management Framework: Review and refine the talent management framework to address current and future workforce capabilities, ensuring alignment with organizational goals.
• Workforce Skills Assessment: Identify and anticipate future workforce skills and capability needs, implementing targeted talent development solutions to meet these demands.
• Performance Metrics and Evaluation: Establish metrics to evaluate the effectiveness of talent management initiatives, driving continuous improvement and aligning with business outcomes.
• Stakeholder Engagement: Collaborate with senior management and key stakeholders to foster a culture of talent management, ensuring buy-in and alignment across the organization.

Requirements

• Educational Background: Degree in Human Resource Management, Business Psychology, or a related discipline.
• Experience: At least 10 years of relevant experience in talent management, workforce planning, and organizational development.
• Strategic Focus: Proven track record in developing and implementing talent management strategies that align with business objectives.
• Stakeholder Management Skills: Strong ability to engage and influence senior management and business representatives.
• Analytical Skills: Experience in conducting workforce skills gap analysis and developing tailored talent management programs.
• Tech Savvy:Familiarity with e-learning platforms and Learning Management Systems (LMS) is a plus.
• Certification:ACTA or ACLP certified is an advantage.

Benefits

· AWS

· Variable Bonus

· Structured Training Programs

We regret that only shortlisted candidates will be notified.

We are working with a tier 1 global banking client to hire a Project Management Analyst for their Private Banking KYC team.

This position wil be on a 6-month contract that can be extended.

Responsibilities

• Take on project management responsibilities to drive process enhancements and increased efficiency through automation or any such work
• Support the team in KYC BAU processes where necessary

Requirements

• 1-4 years of experience
• Strong advanced proficiency in excel (i.e., automation tools, VBA, power automate)
• Exposure or understanding of KYC will be an added advantage

Job Description:

Reporting to the Chief Corporate Development Officer & Head, Project Management Office, the Project Management Manager (Manager, Project Management Office) will have the following responsibilities:

• Set and reinforce the vision for our Project Management Office in HQ

• Build and maintain the Project Management Office’s South Korea processes. Manage, together with the South Korea-based team, projects in Korea using the Group’s framework – adapting it to make it work. Supporting at project inception, project planning, project execution, and project closure.

• Increase Gurin’s ability to safely deliver projects in South Korea with speed, and with a strong, data-driven emphasis on metrics that drive the organisation.

• Coordinate the company’s projects in South Korea with functional experts (e.g. Operations, ESG, Legal, Finance, Strategy), contractors, partners and other stakeholders.

• Proactively flag risks and potential blockers, and determine path to mitigation / resolution / escalation.

• Ensure project compliance with all Gurīn processes and policies, contract terms and local laws.

• Communicate project progress to management

• Promote a culture of continuous improvement within the PMO.

Job Requirements:

• Fluent in English and Korean.
• Strong presentation skills.
• Excellent communcation and interpersonal skills, with the ability to communicate concepts effectively to stakeholders.
• Experience in relevant project management leadership roles.
• Experience in developing and deploying Project Management processes and tools, and continuously improving them.
• At least 5 years experience working with Solar, Wind or BESS projects in South Korea.
• Master's in Business Administration or a similar/strong discipline

Job Mandate

The Project Manager Officer is primarily responsible for managing projects for Singapore Branch. He/She assists the Commercial Banking Head and Chief Executive to formulate the Business Recovery Plan and ensuring that projects and activities of the branch support business priorities.

Duties & Responsibilities

Project Management

· Responsible for a portfolio of process enhancement, product development, or process automation projects

· Prepare a detailed project plan outlining key milestone, workstreams, and activities; manage project delivery according to this plan

· Track project progress and provide regular reports on status to the project team and key stakeholders.

· Manage and adjust for changes in project priority, scope, schedule, and budget.

· Identify, escalate and mitigate potential risks throughout the project lifecycle.

· Oversee communication and relationships with project stakeholders

· Manage internal resources and/or external vendors to ensure successful project completion

· Coordinating diverse teams including internal and third-party members.

· Applies good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled

· Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed

· Applies lessons learned from recent projects to future projects

Business Management Support

· Act as contact point person accross all Business Units, especially in terms of business risk and control, operational matters, information dissemination, co-ordination on general queries and escalation, regulatory and compliance matters, and other business initiatives

· Perform Risk Management and Control tasks (e.g. KRI monitoring, incident reporting, audit point closures, RM scorecard monitoring, etc.)

· Support Center Heads with various business Initiatives; represent Front Office in regular process enhancement and new product working groups

· Support Center Heads Monitor Key Performance Indicators.

· Collaborate with MIS and Finance to support Center Heads in monitoring, tracking and analyzing individual and team important metrics.

· Facilitate discussions between RMs/ARMs and support partners in clarification/resolution of business issues (e.g. payment/AML queries).

· Facilitate readiness and participation in business contingency planning (BCP).

Job Mandate

The Project Manager Officer is primarily responsible for managing projects for Singapore Branch. He/She assists the Commercial Banking Head and Chief Executive to formulate the Business Recovery Plan and ensuring that projects and activities of the branch support business priorities.

Duties & Responsibilities

Project Management

· Responsible for a portfolio of process enhancement, product development, or process automation projects

· Prepare a detailed project plan outlining key milestone, workstreams, and activities; manage project delivery according to this plan

· Track project progress and provide regular reports on status to the project team and key stakeholders.

· Manage and adjust for changes in project priority, scope, schedule, and budget.

· Identify, escalate and mitigate potential risks throughout the project lifecycle.

· Oversee communication and relationships with project stakeholders

· Manage internal resources and/or external vendors to ensure successful project completion

· Coordinating diverse teams including internal and third-party members.

· Applies good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled

· Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed

· Applies lessons learned from recent projects to future projects

Business Management Support

· Act as contact point person accross all Business Units, especially in terms of business risk and control, operational matters, information dissemination, co-ordination on general queries and escalation, regulatory and compliance matters, and other business initiatives

· Perform Risk Management and Control tasks (e.g. KRI monitoring, incident reporting, audit point closures, RM scorecard monitoring, etc.)

· Support Center Heads with various business Initiatives; represent Front Office in regular process enhancement and new product working groups

· Support Center Heads Monitor Key Performance Indicators.

· Collaborate with MIS and Finance to support Center Heads in monitoring, tracking and analyzing individual and team important metrics.

· Facilitate discussions between RMs/ARMs and support partners in clarification/resolution of business issues (e.g. payment/AML queries).

· Facilitate readiness and participation in business contingency planning (BCP).

Responsibilities

• Developing and implementing security policies, procedures, and guidelines to ensure compliance with industry standards and regulations.
• Leading the design and implementation of security controls, including firewalls, intrusion detection systems, endpoint protection, and security information and event management (SIEM) systems.
• Conducting regular security assessments and vulnerability scans to identify potential risks and vulnerabilities.
• Responding to and investigating security incidents and breaches, and implementing measures to prevent future occurrences.
• Managing and monitoring security systems and tools to detect and respond to security events and threats.
• Collaborating with other IT teams to ensure security best practices are followed during system and software development.
• Providing guidance and support to junior security operations engineers and other team members.
• Staying up-to-date with the latest security trends, threats, and technologies, and making recommendations for improvement.
• Participating in incident response and disaster recovery planning and testing.
• Collaborating with external vendors and partners to ensure the security of third-party systems and services.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Strong technical knowledge and experience in security operations, network and systems administration, and incident response
• Experience with programming languages (Rust is a plus), Embedded Systems, Hardware peripherals.
• Familiarity with Operating System Security (e.g. Linux, Windows).
• Excellent problem-solving and analytical skills.
• 6+ years of professional experience in hardware and firmware security.
• Chinese speaking to liaise with Chinese counterparts

Benefits

• Up to 20 days Annual Leave
• Shift Allowance
• Festive Gifts
• Overtime Meal and Transport Benefits
• Employee Growth Fund
• Group Insurance
• Regular Employee Bonding Events
• Attractive Annual Variable Bonus AND Quarterly Performance Incentives

Culture

• We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
• Experience the energetic working environment with multicultural staff members with varied skills and experiences

• Basic $ 2,800- $3,200
• Working location: Raffles Place
• Working days: Monday to Friday
• Working hours: 8.30am to 6.00pm
• 6 months contract (Period: January 2025 - June 2025)

Key Responsibilities:

• Assist with administrative tasks for the department or office.
• Answer all internal and external calls professionally, directing them to the appropriate person.
• Manage daily reception duties, welcoming visitors and ensuring proper check-in/check-out procedures.
• Oversee visitor access and control access cards.
• Provide related service of staff on board & resign procedures on FM scope.
• Coordinate meeting room reservations, setup turnover and necessary support.
• Logistic support in relation to Event Management & Public Relations activities.
• Alternate rotation to assist in Mailroom duties when required.
• Handle daily orders for consumables and manage hotel reservations.
• Offer employee welfare support.
• Perform other ad hoc duties as assigned.

Requirements:

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Seeking a Tech-savvy solution driven Network production engineer Level2. Be apart of a dynamic global team supporting one of the largest customer install base. Independently discover and partner with various teams, developing a strong understanding behind application interconnectivity.

Possess the ability to lead on technical triages working closely with application, systems, vendors. Restoring stability to customer services in the quickest time factoring risks and potential reoccurrences.

Responsibilities:

• Possess a high level of curiosity in the networking space
• Experience lead in driving customer service remediation / mitigation
• Event monitoring with state of the art tools and customization
• Validation post change window. Certify completion without impact
• Competent in collecting packet captures on complex problem and using it to isolate and identify potential root cause
• Participate in post incident review for high impacting network related issues. Assist in the follow-up and potential permanent fixes with the respective teams/vendors

Required Skills:

• Cisco routing and switching exposure and certification
• F5 Loadbalancer covering an understanding of irules
• Have a working exposure to Firewalls / Proxy / DNS
• Possess good logical and critical thinking skills
• Shift work, includes weekends

Desired Skills:

• Interests in automation and toll reduction
• Project leadership
• Background in network security

Our esteemed client, an established MNC, is searching for a HR Officer, Assistant:

Job Responsibilities

• Oversee the full recruitment and talent acquisition process.
• Manage vacancy requisitions and update manpower transactions.
• Post job openings through internal and external channels.
• Coordinate with recruitment agencies to source suitable candidates.
• Conduct interviews, screen applicants, and select candidates that meet the hiring managers' requirements.
• Administer work passes and manage the onboarding process for new hires.
• Participate in career talks and job fairs.
• Prepare monthly recruitment reports.
• Assist in developing and implementing recruitment strategies for the company.
• Help organize Workplace Health Promotion and company recreational activities.
• Perform other ad-hoc tasks as assigned by your supervisor.

Job Requirements:

• Diploma or Degree in Human Resource Management or a related field.
• 2-3 years of experience in recruitment or relevant HR roles.
• Strong understanding of HR functions and processes.

Additional Information:

• Salary: Up to SGD 3,500 +AWS +VB
• Working Location: Tuas
• Working Days: 5 Days' work week, 7.50am to 4.55pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Account Assistant

Responsibilites :

• Handle all AR (Accounts Receivable) activities among entities
• Follow up with outstanding payments
• Prepare invoices, Sales Order & Purchase Order
• Monthly Bank Reconciliation and regular reports submission
• Monthly budget & forecast on purchase items
• Monitor monthly cash flow
• Assistant to Accounts Supervisor
• Adhoc admin duties as per assigned

Requirements :

• 1-2 years experience in accounting, admin, environment
• "O"/"A"/Nitec in office skills or business related disciplines
• New entry without experience who possess the drive to excel are welcome
• Good communication skill and full of initiative in work assigned
• Good team contributor, multi-tasker, hardworking, independent under minimum supervision
• Computer literate in MS Office, Google Outlook, etc...
• Bilingual in verbal languages to liaise with Chinese speaking stakeholders in view of business communications
• Comfortable to work in SME environment

Interested candidate may send in your resume via email: [email protected] or whatsapp: 96518935

Position title: Product Development and Management Executive

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.