Responsibility:

• Manage and execute international payment transactions
• Facilitate merchant onboarding process and continuous merchant servicing
• Handle payment for alternative payment solutions
• Involve in projects on new services and partnerships
• Perform any other ad hoc duties when assigned

Requirement:

• Min 2 year of experience in operational support in the payments or banking industry
• Minimum Diploma in any field
• Savvy in operating online platform
• Detail-minded, meticulous, and customer-oriented
• Excellent communication and interpersonal skills

Responsibilities

• Answer inbound calls and conduct outbound calls.
• Attend to queries on operational matters.
• Ensure timely recovery of car park incidents/defects.
• Monitor CCTVs in Command Centre and respond to all matters in accordance to established procedures and timeline.
• Coordinate, dispatch and oversight of support teams to resolve car park system breakdown location(s) expeditiously.
• Provide remote support and resolve issues relating to car park systems.
• Work closely with supervisor and manager in the escalation of any customer related incidents.
• Timely update and reporting of monitoring systems for effective tracking of processes.
• Collate shift reports accurately and ensure timely reporting .to supervisor and/or manager daily.
• Timely follow up of assignments as assigned.
• Any other ad-hoc duties assigned.

Requirements

• GCE ‘O or N’ Level / Diploma or its’ equivalent.
• Proficient in Microsoft Office.
• 2 years relevant experiences in related field.
• Must be able to perform shift duties.
• Possess initiative and a customer-oriented attitude.
• Able to work under pressure in a time sensitive and fast-paced environment.

Responsible for ensuring the timely procurement of materials and services essential for the production process, your role will play a critical part in maintaining an efficient supply chain, contributing to the overall success of the production department.

Vendor Management:

• Work with suppliers for raw materials, components, and services.
• Build and maintain strong relationships with vendors, negotiating terms and agreements to secure favorable terms.

Procurement Planning:

• Collaborate with production planners to forecast material requirements and ensure adequate stock levels.

Order Processing:

• Generate purchase orders accurately and in a timely manner, considering production schedules and lead times.
• Track and monitor order status, addressing any delays or issues that may arise.

Quality Assurance:

• Collaborate with quality control teams to ensure that purchased materials meet the required standards.
• Address and resolve quality issues with suppliers promptly.

Documentation and Reporting:

• Maintain accurate records of purchases, contracts, and negotiations.

Requirements:-

• Minimum Diploma or equivalent
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors)
• Understanding of supply chain procedures
• Good Negotiation skills
• Proficient in MS Office, especially Excel
• Has initiative and a positive learning attitude

Key Responsibilities:

Technology Strategy and Vision:

• Develop and articulate a comprehensive technology strategy aligned with the overall business objectives and goals.
• Drive innovation by staying abreast of industry trends, emerging technologies, and competitive landscape.
• Collaborate with executive leadership to ensure technology initiatives are aligned with the company's strategic direction.

Team Leadership:

• Lead and manage a high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement.
• Recruit, develop, and retain top technology talent, ensuring the team's skillset aligns with the company's needs.
• Provide mentorship and guidance to the technology team, fostering a culture of learning and professional development.

Product Development:

• Oversee the development and implementation of technology solutions that meet business requirements and regulatory standards.
• Collaborate with product management, engineering, and design teams to ensure seamless integration of technology into product offerings.
• Drive the development of scalable and secure financial platforms and applications.

Infrastructure and Security:

• Manage and optimize the technology infrastructure, ensuring scalability, reliability, and cost-effectiveness.
• Implement robust cybersecurity measures to protect sensitive financial data and ensure compliance with industry regulations.
• Stay informed about cybersecurity threats and implement proactive measures to safeguard the company's technology assets.

Regulatory Compliance:

• Stay updated on relevant financial regulations and ensure technology solutions comply with applicable laws and standards.
• Collaborate with legal and compliance teams to address regulatory requirements and navigate the complex regulatory landscape.

Risk Management:

• Identify and assess technology-related risks, implementing mitigation strategies to ensure the stability and security of financial systems.
• Develop and maintain disaster recovery and business continuity plans to minimize disruptions in technology services.

Key requirements:

• Proven experience as a technology leader in the FinTech industry.
• In-depth knowledge of financial systems, regulations, and compliance requirements.
• Strong strategic thinking and problem-solving skills.
• Excellent leadership and team management abilities.
• Demonstrated experience in driving innovation and leading technology transformations.
• Strong understanding of cybersecurity, risk management, and recovery management.
• Excellent communication and interpersonal skills.
• Minimally Bachelor's or advanced degree

Job Description

• Onboard the direct dealing clients, including IAMs, and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

Job Requirements

• Degree & above or equivalent
• 1 -3 years banking experience preferred
• Good working attitude & meticulous
• Good analytical skill and able to work independently
• Able to multi-task and take up more responsibilities if required
• Have good Excel and/or VBA skills
• Experience in programming language (VBA, Python, SQL etc) would be advantageous but not mandatory

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

Our client has a strong presence in Southeast Asia, offering a range of banking services to meet the needs of individuals and businesses in Singapore.

about the job

• Review and process loan applications for bilateral and syndicated loans.
• Generate and analyze reports related to credit exposure, loan utilization and other relevant metrics.
• Identify and assess credit risks associated with loan transactions.
• Collaborate closely with internal and external parties to coordinate drawdown activities and disburse funds promptly.
• Maintain records of all loan transactions and related activities.

skills and experience required

• Bachelor's degree in Banking / Finance / Business Studies or any relevant field.
• Minimum 3 years of experience in credit administration and operations.
• Team player with a keen eye for details and good interpersonal skills.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our Team

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Job Description:

In this role, you will be a customer-centric and driver-centric Customer Service Officer focusing on delivering strong and effective operations coordination support to the Operations team. You will be ensuring day to day driver routing and operations processes are optimised and fulfilled per service levelagreements with our clients.

Responsibilities:

• Perform scheduling of drivers' trips for B2B2C operations.
• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complains with strong service first approach.
• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities.
• Liaise and manage external client(s) on assigned operations issues.
• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale.
• Inculcate safety values and importance of service quality.
• Enforce compliance to SOP(s) and instructions from Operations Command.
• Any other related duties and responsibilities involved within the role as assigned from time to time.
• Undertake operation manager duty overseeing operations for assigned contracts.

Requirements:

• Prior experience in operations handling such as mobility sectors, will be advantageous
• Good interpersonal and networking skill
• Good communication skills (verbal and written)
• Proficiency in MS Office to prepare reports.
• Ability to multitask.
• Able to thrive in a fast-paced environment.
• Team player with leadership skills and comfortable working with data.
• Able to work in extended hours or weekend as required.
• Must be willing to work night shifts (10pm – 7am) - 5 day work week

1. Singapore Citizen or PR

2. GCE O Level, ITE and above

3. Must possess SS600 & SS648 certificates

4. Supervision of marine fuels loading from oil terminals and delivery to customer vessels as per SS600 & SS648 requirements and procedures

5. Liaising with oil terminal personnel, cargo surveyors and ship crew.

6. Responsible for the custody of marine fuels

7. Ensuring correct quality and quantity of bunkers is delivered to customer vessels in a safe and efficient manner

8. Possess good knowledge of the Coriolis mass flow meter

9. Responsible for all documentation for procurement of marine fuels and deliveries to customer vessels

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• Project: Mount Elizabeth hospital
• Working days: Mon to Sat 8:30 to 19:00
• Contract: 2years

REQUIREMENTS:

• Minmum Diploma in civil/structural discipline or equivalent and shall be accredited by JAC of IES/ACES as QSS
• Minimum 3 years of relevant exprience in projects similar in nature to the works
• Candidate with experience in medical and/or healthcare projects will be an advantage.
• Experience in large scale addition and alteration work at live building.
• Strong knowledge of Architectural details, working drawings and local construction practice.
• Basic knowledge of C&S and M&E drawings.
• Conversant with Singapore Statutes, Building Codes and Regulations.
• Experience in supervision of building construction, architectural and fitting out works.
• Good leadership skills, ability to manage and organise a large site staff team.
• Ability to use Autocad, Microsoft Project Programming and Management Software and related software.

Responsibilities

• Responsible for conducting/reviewing and analysing documents/information procured, and ensure that Know Your Customer (KYC) for new account opening and maintenance of existing accounts
• Conducting due diligent checks on client
• Comply with local regulations and Bank's policies and are completed in a timely manner.
• Ensures the proper procurement, maintenance and updates of KYC documentation and information in the Bank's system.
• Subject matter expertise in the KYC and able to support Front Office by providing guidance on KYC compliance requirements.
• Able to escalate highly sensitive issues to relevant parties

Requirements

• Degree in Business, Banking, Finance or related disciplines
• Experienced at performing KYC on Non-Individuals as Maker & Checker
• Familiarity with use of databases and tools such as World Check, Bankers Almanac & KYC Registry is preferred
• Good understanding of the AML/KYC Regulatory Requirements of MAS
• Able to perform client outreach

Applicants who are keen , pls send your resume to : [email protected]

Job Description

· Manage environmental, health and safety management systems for compliance.

· Spearhead function improvement and development for excellence.

· Assume roles of a safety officer in his/her capacity.

· Manage compliance audits and inspection.

· Perform compliance inspection and check.

· Facilitate or perform incident investigation work.

· Conduct trainings, emergency response drills and carry out promotional activities.

· Conduct WSH meetings and management systems review for top management

· Perform roles and responsibility assigned by department head

· Reports to department head

Requirements:

· GCE ‘O’ Level or Nitec/Higher Nitec

· WSQ Advanced certificate in WSH is mandatory.

· Experience in construction safety

· Minimum 2-3 years’ experience

· Senior and Retirees are welcome to apply.

· Singaporean/ Singaporean PR Only

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Achieve individual sales targets and contribute to team targets.
• Handle walk-in and phone inquiries professionally, providing detailed product information.
• Engage in direct marketing activities to generate sales.
• Actively participate in outdoor sales activities and roadshows.
• Handle counter duties, including cashiering.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Responsibilities:

• Oversee the operational management of multiple shopping centers throughout Singapore, ensuring they receive comprehensive facilities services including routine maintenance, pest control, landscaping, and security through our selected contractors and subcontractors.
• Conduct thorough investigations and analyses of reported malfunctions and defects to identify root causes and implement measures to prevent their recurrence.
• Manage and oversee enhancement projects within the designated shopping mall, ensuring they align with quality and standards.
• Implement operational plans and procedures following the client's directives, established protocols, and legal regulations, while responding promptly to client feedback, complaints, and service requests.
• Respond to inquiries from store owners, leaseholders, and the public regarding site-related issues.
• Organise and coordinate meetings and events, which includes logistical support, securing quotes, issuing invoices, and arranging event setups.

Requirements:

• Minimum Diploma in Building Services Engineering / Mechanical / Electrical or equivalent.
• Minimum 2 years of relevant working experience, preferably in managing commercial properties or alternatively, possess at least 5 years of facilities management experience.
• Possess valid Singapore class 3 driving license. Owning a vehicle is an advantage.
• Preferably possess certification for Fire Safety Manager.
• Good communication, interpersonal skills and service oriented mindset.

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Senior Academic Officer - International School [3770]

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $3000 - $4000

Overview for the role:

The Student and Academic Services Officer is to provide extensive administration support to academic staff and maintain the applicable academic systems for the school

Job Duties:

1. Academic Staff

-Prepare and maintain sessional academic staff employment contracts.
-Organise and maintain academic staff contact details, network accounts and systems access.
-Ensure academic staff have access to required equipment and resources.
-Obtain necessary teaching approval for academic staff.
-Maintain records of qualifications and CVs of academic staff.
-Register academic staff details through online systems to maintain CPE registration of academic staff.
-Check sessional academic staff teaching claims for submission to Finance for processing.
-Assist in planning and organising Professional Development workshops for academic staff.

2. Students Systems Management

-Manage students’ record and update students’ status on Student Management systems to ensure accuracy of record and academic status.
-Advise students on course requirements.
-Assist with enrolment of new and continuing students.
-Provide support and assist students with academic enquiries.
-Identify students in need of academic skills support and refer them to relevant support class.
-Monitor academic progress to identify students at risk.
-Process course variation applications and provide relevant academic counselling to students relating to the study plan.
-Organise and conduct student academic advising session and briefing when required.
-Ensure student academic progress is in accordance with regulations.

3. Students' Contracts and Student’s Pass Management

-Process student pass renewal application and student pass cancellation for each study period on SOLAR+
-Monitor the validity and expiry of student passes and other types of passes for non-citizens
-Maintain records of the application, payment, approval, and collection of student pass
-Ensure all student pass changes have relevant approvals in line with policy
-Maintain procedures manual for the management of student pass
-Assisting with the preparation and checking of student contracts
-Execute student contracts in accordance with the procedures and in line with policy
-Compliance lead for Student Contracts and Student’s Pass regulatory requirements.

4. Course Planning and Delivery

-Assist in planning of units offering for each study period for all programs.
-Manage and update student study plans each study period for all programs.
-Assist in the development of the academic timetable for each study period in consultation with Director of Academic Services and academic staff.
-Prepare timetable in the Student Management System and setup for students’ class registration.
-Manage students’ class registration via the Student Management System.
-Support the class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes.
-Ensure that the class sizes are viable after enrolment is finalised.
-Support academic staff for course delivery requirement.
-Support lesson observation as part of quality management.
-Assist in planning and organising Study Skills workshops for students.
-Maintain up to date knowledge of course structures and academic policies and procedures.

5. Attendance System Management

-Manage the attendance system and liaise with the vendor to ensure the system is operating effectively.
-Ensure that information (e.g. student enrolment and timetable details) on the attendance system is up to date and accurate.
-Monitor the captured attendance records and review the accuracy of the data captured against scheduled timetable.
-Prepare relevant reports from attendance records to facilitate the monitoring of attendance requirements, including identifying students at risk.
-Prepare student attendance records for submission to Immigration & Checkpoints Authority for the purpose of Student’s Pass applications.
-Process students’ absence justification requests and lecturers’ manual attendance requests.
-Process attendance appeals.
-Coordinate and facilitate staff training sessions on the attendance system.
-Coordinate and facilitate the capturing of students’ bio data.

6. Academic Support

-Meet and provide counselling with students who do not meet attendance requirements.
-Provide support and assist students with academic enquiries.
-Prepare the daily classroom schedules on the display monitors and maintain the locations where classroom schedules are displayed.
-Support academic staff for course delivery requirement.
-Assist in preparation of class lists.
-Assist in preparation of class lists.
-Manage students and teaching staff surveys including the creation of the surveys, results compilation, and analysis.
-Assist with the logistics of tests and examinations.
-Assist with the logistics for enrolment period.
-Assist with preparation of Student ID cards.
-Process and prepare students’ letter requests.

7. Others

-Plan and implement student and academic staff surveys.
-Prepare and analyze academic data and reports for Management.
-Ad-hoc tasks assigned as and when required by Associate Director of Academic Services

Job Requirements:
-Diploma in Business Administration / relevant discipline
-Preferable with experience in dealing with International Students.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Academic Officer (Assessments and Progressions) - International School [3770]

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $3000 - $4000

Overview and Objective of the Position

• The Student and Academic Services Officer is to provide extensive administration support to academic staff and maintain the applicable academic systems for school.

Job Duties:

1. Assessments and Progressions

• Acquire and maintain up-to-date knowledge of the examinations systems, including policies, procedures, rules and regulations laid down by school.
• Ensure all examination papers and stationery are adequately stocked and inventory maintained, being responsible for their strict security for storing, recording and dispatching before and after examinations.
• Ensure for online assessments and examinations, required test links and other submission link points are set-up.
• Ensure all necessary stationery and materials, and other requirements are provided for examinations.
• Organise appropriate arrangements for the support of students with special examination requirements (e.g. dyslexia, disabled) in conjunction with the Director of Academic Services.
• Receive and process student’s applications for exam clashes, ensuring approval from the University or relevant body for alternative arrangement is received.
• Create progressive assessments schedules, ensuring assessment dates are aligned with the dates on each respective Unit Outlines and obtaining necessary approval from each respective Unit Coordinator.
• Make appropriate room arrangements for all progressive assessments and examinations, ensuring proper invigilation is put in place and publicising the examination schedule to staff and students.
• Ensure all progressive assessment papers and examination papers are vetted for completeness according to guidelines.
• Ensure all progressive assessment papers and final examination papers are catalogued and stored in a secured area.
• Assist in the supervision and management of invigilators, with the support from the Manager, including recruitment and training on a rolling and continuous basis to ensure sufficient invigilator are available for deployment every study period.
• Create appropriate timetable for invigilators, ensuring each invigilator is provided with an up-to date timetable covering the study period, whenever necessary.
• Collate and process invigilators’ timesheet, ensuring payment is processed within timeline for submission to the Finance Department for disbursement.
• Ensure students’ records in the Student Management System are accurate to facilitate the printing of Certificates and Transcripts.
• Check Certificates and Transcripts from school for completeness and facilitate the distribution of the documents to graduated students.

2. Students Systems Management

• Provide students advice on course requirements, including processes, procedures and compliance on academic matters.
• Co-ordinate student enrolment systems, assisting new and continuing students with their enrolments.
• Receive and process requests for review of papers, and appeals against results, liaising as required with relevant colleagues regarding educational aspects of such actions.
• Receive and process application for extension or deferred assessments in accordance with each respective education partner’s policies.
• Acquire knowledge of academic misconduct and be acquainted with its policies. Handle cases of academic misconduct, including plagiarism and cheating in accordance with each respective education partner’s policies, ensuring each case is followed up and recorded duly.
• Identify and track students at risk to provide relevant counselling and referring them to relevant academic skills support class.

3. Marking and Moderation

• Organise the marking of assessments and distribute assessments marking guidelines to lecturers, ensuring timely return of scripts and marks, including students’ feedback.
• Receive and process invoices for marking fees, ensuring accuracy of the entries and payment processed within timeline for submission to the Finance Department for disbursement.
• Manage assessment moderation in accordance with each respective education partner’s policies, ensuring outcomes from the Unit Coordinators are sent to the lecturers for actions if required.
• Co-ordinate the release of results and return of assessments post moderation within stipulated deadlines.

4. University Procedures

• Ensure student academic progress is in accordance with regulations.
• Assist with the preparation of Board of Examiners reports and documents. Attend the Board of Examiners every study period.

5. Academic Support

• Provide support and assist students with academic enquiries.
• Prepare the daily classroom schedules on the display monitors and maintain the locations where classroom schedules are displayed.
• Support academic staff for course delivery requirement.
• Assist in preparation of class lists.
• Manage students and teaching staff surveys including the creation of the surveys, results compilation and analysis.
• Assist with preparation of Student ID cards.
• Process and prepare students’ letter requests.

6. Others

• Ad-hoc tasks assigned by the Senior Manager (Academic).

Job Requirements:

• Diploma in Business Administration / relevant discipline
• Preferable with experience in dealing with International Students.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Manager: Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.

1. People engagement & empowerment: Developand implementstrategies to engage and empower employees which includes developing employee engagement programs, conducting employee surveys and focus groups, and addressing issues that may negatively impact employee engagement.

2. People communications: Align and manage HR communications plans/ releasesfrom all HR teams via various channels such as email and intranet.

3. People network & communities: Create and manage employee networks and communitiesto foster collaboration and engagement among groups of employees.

4. Governance & policies: Responsible for managing and updating the people policies which includes reviewing and revising policies as needed, and providing guidance and support to employees and managers on policy interpretation and compliance.

5. Culture Management: Drive and promote the organization's culture and values through various employee engagement and communication efforts, ensuring alignment with overall organization objectives.

6. Diversity, Equity & Inclusion program management: Plans, organizes, directs, controls, fosters and supports the company's commitment to diversity, equity & inclusion by maintaining and enhancing a suitable environment and driving awareness through various programs.

Influencing & Persuasion Skills;Judgment & Decision Making Skills; Networking Skills;Project Management Skills; Leadership Skills

Five (5) years of relevant work experience

Education: Bachelor's degree or equivalent, in any discipline

• Lead and organize WSH meetings, conduct sites inspection, audit and follow up on actions.
• Provide Environmental, Health & Safety (EHS) support to the Project Team
• Plan, implement and maintain effective EHS management system at project sites.
• Conduct team / individual WSHE inspections and produce relevant reports and follow-ups
• Enforcement of safety standards in accordance with the Workplace Safety and Health Act
• Ensure legal compliance as per statutory requirements.
• Conduct regular WSH inspections on general safety practices and audit to ensure that staff and/or subcontractors onsite abide by policies and standards
• Preparation and/or submission of safety reports and necessary audits
• Assist the company in safety related certifications and awareness such as safety audits, meetings, and executive of safety programmes

Job Requirements:-

• Minimum 3 years of relevant working experience in Building Construction Industry
• Possess relevant safety certificates (eg Advanced Certificate in WSH, Safety Officer's Course or equivalent)
• Good knowledge of Government Regulations relating to Occupational Safety Health and Environment
• Familiar with ISO 45001 documentation.
• Possess good communication skills.
• Proficient in MS office

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for cknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly.
• Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.
• Work with Business Unit and Servicing Unit or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of processes and procedure.
• Responsible for tracking and monitoring suspicious account movements and unusual transactions that may be risky to the Bank and customers.
• Preparation of reports on scam cases reported daily, weekly and monthly working very closely with Business Unit and Servicing Unit to attain and meet the Service Level Agreement goal.
• Handle complex cases with care and speed through co ordinating with Business Unit and Servicing Unit.
• Supporting Contact Centre Servicing team through handling Inbound Voice chat.
• Supporting Business Unit and Servicing Unit early detection of scam and fraud initiatives.

Job requirements:

• Degree/ Diploma in any discipline.
• Good written and spoken communication skills in English, with ability to influence and persuade stakeholders.
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Security Officer required in the following area:

We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Job Responsibilities:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

Responsibilities:

• Performing security screening and access control duties
• Patrolling and clocking
• Maintaining crowd control
• Attending to any security related matters

Requirements:

Please note there after different shift pattern for various deployment. Will be shared at the point of interview.

• Ability to commit 5 Days, 2 Off, 5 Days, 2 Off
• Ability to commit 2 Days 2 Nights 2 Off
• Ability to commit 6 Days 1 Off

Please WhatsApp 94556141 for more information.

We regret that only shortlisted candidates will be contacted.

Our client is a well-established bank that offers a diverse range of products and services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Ensure compliance with KYC regulations and procedures.
• Manage the onboarding process for new corporate clients.
• Maintain accurate records and collaborate with cross-functional teams to streamline the onboarding process.
• Proactively identify and address any KYC related issues to ensure a seamless and compliant customer onboarding experience.

skills and experience required

• At least 2 years of experience in KYC onboarding operations.
• Strong problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Responsibilities:

• Performing security screening and access control duties
• Patrolling and clocking
• Maintaining crowd control
• Attending to any security related matters

Requirements:

• Ability to commit 5 Days, 2 Off, 5 Days, 2 Off (12 Hours Shift)

Please WhatsApp 94556141 for more information.

We regret that only shortlisted candidates will be contacted.