Job Description & Requirements

1. Handle end-to-end recruitment process, include job posting, conduct interviews and onboarding. Able to prepare employment-related letters such as employment contract, confirmation letters, resignation acceptance letters, and off-boarding procedures.
2. Ensure compliance with labour laws and company policies while continuously improving HR processes and practices.
3. Handle the full spectrum of HR functions, payroll, leave management, day to day operations.
4. Manage work pass renewals, applications, cancellations, and levy waiver requests.
5. Process and check monthly timesheet for payroll.
6. Handle submission and processing of statutory payments and claims, including Government-Paid Leave, training grant submissions, etc.
7. Attend to employees' enquiries regarding payroll and leave matters.
8. Maintain accurate records in the HR system and employees' personal files.
9. Conduct and complete market survey from government agencies as required.
10. Any other adhoc duties as assigned by the Management or immediate superior.

Job Requirements:

• Minimum a diploma preferably in a human resource related field (Fresh graduates are welcome to apply)
• Min 2 years of experience in related functions.
• Bilingual in English and mandarin to liaise and communicate effectively with Chinese speaking staff.
• Proficient in Microsoft Office.
• Knowledge with Opensoft System.
• Good communication skills, team player and organized.

Responsibilities:

· Develop and implement communication plans and content marketing strategies across various digital platforms.

· Oversee and update social media platforms and digital marketing channels to ensure alignment with the company's branding strategy.

· Regularly update website content and engage in content creation to ensure relevance and engagement.

· Craft and design marketing campaign themes to boost engagement around new product launches and promotional offers.

· Produce Point of Sale (POS) materials and arrange showroom displays to enhance product visibility.

· Analyze campaign performance through data analytics to measure success and areas for improvement.

· Coordinate and manage events, exhibitions, and promotional activities to enhance brand presence.

· Ensure timely execution of marketing plans in line with project schedules.

· Perform other administrative tasks and undertake ad-hoc duties as required.

Requirements:

· Minimum qualification of a Diploma or higher.

· Exceptional communication and interpersonal skills.

· Detail-oriented, responsible, and highly organized.

· Demonstrates a committed and positive attitude, with an ability to work collaboratively in a team.

· Proficient in graphic design software, including Adobe Photoshop and Illustrator.

Job Description:

• To study tender construction drawings, specifications and contracts to understand project requirements
• To oversee the construction by providing on-site management and quality control to ensure project meet keydates and budget requirement, and are built in accordance with contract specifications
• Planning and sequencing of the construction operations according to master and detailed work programs by taking consideration into project costing
• Design Coordination between Consultants and Authorities
• Review design drawings and liaise with design team on construction details
• Liaise with client and consultants on resolving technical and commercial issues, monitor site progress against target and generate progress reports to HOD
• Manage project team to supervise work progress and quality work
• Coordinating the handing-over of completed works to the client and completion of the necessary rectification works
• Determining the amount of work done at any stage of construction for preparation of periodic progress claim for submission
• Monitoring the cash flow of project to ensure timely claims and payment
• Ensure the project complies with regulations and clients’ specifications
• Adhere to safety and health regulations and aim for zero accident in the workplace
• Ensure safety practices and housekeeping is to maintained to the highest standard

Requirements:

• Degree in Civil Engineering
• Minimum 10 years experience in related fields

Qualification

• Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• Minimum 5 years experience as Public Relation Offier

Jobscope

• Maintains good support and positive relations among organisations, consultants, clients and the public
• Participates in project meetings, conducts survey on site condition, prepares and submits prevention/solution report to client, consultant and other parties involved before and during the full period of construction.
• To prepare a monthly report to update on the feedback and complaints received and the respective actions taken
• Coordination of site delivery of materials; liaise closely with main office staff for the procurement of necessary materials
• Generate reports to record the follow up process till case closed.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 9:30am to 6:30pm, inclusive of 0.5 hr lunch break
• Service may be required on Saturdays if there is a Reflections Theatre Booking.
• Sundays and gazetted public holidays.

Main duties and responsibilities will include:-

1. Reports directly to Operations Manager or SH / Arts Education
2. Oversees daily operations & maintenance of Creative Arts Complex (CAC) restricted to Reflections Theatre (RT) (including dressing room), CCA rooms, VVIP room.
3. Primarily in charge of scheduled repair and maintenance of CAC specialised equipment including sound & lighting system, cherry picker, CAC retractable seats and AV accessories within RTs (including dressing room), CCA room, and VVIP room.
4. Provide smooth support to all activities and events (performance and non-performance base) in the Reflections Theatre
5. Secondary role in providing checks and feedback as a Facilities Manager including Indoor Sports Hall “The Arena” and “The Cage” (during non-performance blocks)
6. To support and coordinate marketing and booking of Reflections Theatre together with Subject Head / Arts Education
7. To provide support to our school hall as secondary role and when the need arises.

On non-performance blocks, Operations Executive (OE) is required to provide secondary support to provide at least weekly or bi-weekly (timely) fault reporting for Operations Manager on activation of maintenance works.

The Personnel shall minimally have the following qualifications, skills and experience:

• Possessing at least a GCE ‘O’ Level certificate, or an ITE certificate in related areas or a pass Diploma in Building Services, Arts & Theatre Management or other related areas
• Experience, knowledge and skills with PA sound systems and stage lighting/DMX systems preferred
• Willing to learn and able to work with others
• Able to start work with effect from 20th May 2024
• Willing to accommodate non-regular working hours when there are events booking at the CAC (particularly at the Reflections Theatre)

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job requirement:

• Degree in Architecture or its equivalent.
• Minimum 5 years of relevant experience
• Proficient in MS Office and AutoCAD.

Responsibilities:

• Site works, inspection and planning and other site activities.
• Able to coordinate well with sub-contractors, suppliers and consultants.
• Team supervision and ensure safety within site.
• Coordination on all architectural matters.

Job Responsibilities

· Handle quotation, cost estimation and pricing with contractors

· Select and award subcontracts, evaluation of progress claims

· Manage all project cost control from initial calculations to final figures

· Evaluating Contractor’s proposal and specifications

· Prepare tender submission, handle progress claims & progress payments, VO & finalization of accounts

· Site supervision & coordination with subcontractors to ensure smooth progress of work

Job Requirements

· 2-3 years and above working experience in the general building construction industry

· Degree in Quantity Surveying & relevant qualifications

· Proficiency in Microsoft Excel, Word, Power Point & AutoCAD drafting

· Able to communicate fluently in English & Mandarin (in order to liaise with the English & Mandarin speaking associates)

· Good interpersonal and communication skills to work as a team

· Ability to communicate with people at all level and be meticulous with an eye for details

· 2 Saturdays per month (9am to 1pm)

Job Scope:

1. Conducting risk assessments to identify potential fire hazards in buildings, facilities, or processes.
2. Implementing measures to prevent fires from occurring, such as proper storage of flammable materials, installation of fire detection systems, and enforcing fire safety regulations and codes.
3. Designing and specifying fire protection systems including fire alarms, sprinkler systems, smoke control systems, and fire extinguishing systems.
4. Reviewing building designs and construction plans to ensure compliance with fire safety regulations and standards.
5. Developing emergency evacuation plans and procedures, as well as training occupants on fire safety protocols.
6. Conducting inspections and tests of fire protection systems to ensure they are functioning properly and meeting regulatory requirements.
7. Investigating the causes of fires and recommending measures to prevent similar incidents in the future.
8. Providing expert advice to architects, engineers, builders, and property owners on fire safety measures and compliance with regulations.

Requirements:

1. The FSEs must have at least 5 years of experience in the design, implementation, testing and commissioning of performance-based solutions for both new and existing developments.
2. Typically, a Bachelor's degree in Fire Protection Engineering, Fire Safety Engineering, or a related field is required. Some positions may prefer or require a Master's degree for advanced roles.
3. Ability to analyze complex problems and develop effective fire safety solutions.
4. Strong verbal and written communication skills are necessary for conveying technical information to a variety of stakeholders, as well as for writing reports and documentation.
5. Being meticulous and thorough in reviewing plans, conducting inspections, and analyzing data to ensure compliance and effectiveness of fire safety measures.

1. JOB DESCRIPTION

Job Title

Construction Site Supervisor

Occupation

SUPERVISOR AND GENERAL FOREMAN (M&E)

Job Description & Requirements

Responsibilities for Foreman

• Report project progress to superiors
• Develop a work schedule for workers
• Supervise all construction workers
• Be the liaison between construction workers and supervisors
• Solve disputes between workers
• Ensure that a project is adequately staffed
• Assign tasks to construction workers
• Ensure that the project is staying on or under budget

Qualifications for Foreman

• Ability to organize a work schedule
• Ability to solve disputes between workers
• Excellent communication skills
• Ability to negotiate
• Deep knowledge of the construction industry
• Ability to read construction drawings and blueprints
• Perform quality checks on construction equipment

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Sales & Marketing Supervisor

Manage existing customers and develop new business

Responsible for clients requests and develope long term relationship with clients

Resolve clients' concerns and feedback

Strong understanding and communication skills are required

Can work well independently as well as in a team

1. To liaise with building Main Con on Archtecture works and details for projec coordination

2. To liaise with sub con on project details and installation issued

3. To work on project schedule and minor change on the details if needed minor changes on the details drawings.

4. To liaise with builder Safety officer for the safety issued.

5. To liaise with office for Miscellaneous site issued.

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

- Conduct routine inspection and evaluates their condition and recommend proper execution during work activities.

- Prepare project schedule and presentation of project.

- Lead the kick of meeting.

- Resposible of project management and quality control.

- Prepare & review Civil and Structural drawing.

- Prepare Quantity Take-off of Civil and Structural Materials for BOQ.

- Prepare bid documents for Civil and Structural Project.

- Witness Dimensional Checking during erection & construction.

- Control and check all fabrication activities.

- Maintain welder performances and welders repair.

- Conduct final walk through inspection and monitor rectification of final punch list item. Safety aspects on construction is defined in safety assurance, procedure and thoroughly implemented.

Requirement:

- Minimum 5 years Experiences in Civil and Structural sector in SG process plant.

Job Description:

• Setup, install and configure IT hardware and software.
• Support, troubleshoot and resolve IT incidents encountered by end-users with their computers and applications.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform any other IT-related support activities, as required.

Requirements:

• At least 5 years of relevant working experiences.
• Minimum Diploma in Information Technology, or equivalent.
• Strong hands-on troubleshooting and setup skills in computer hardware and software.
• Good communication skill and ability to work independently as well as in a team.

Responsibilities

• Manage and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proficient in Microsoft Office
• Degree Civil & Structures Engineering discipline
• Possess good leadership, planning and decision-making skills
• Possess good communication and interpersonal skills
• Possess positive, responsible and self-motivated attitude
• Able to work in a team
• Other Ad-hoc related duties assigned by the company.

Overview

You will support the NUHS Business Office Group Shared Services core functions with the aim to transform the existing processes to support the implementation of new billing system.

Responsibilities

You will work with cross-functional business operations team across public healthcare institutions (PHIs) within the NUHS cluster and shall be responsible to:

• Ensure patients bills and claims submission is processed timely and accurately
• Handle patient enquiries and track any bill dispute resolution
• Process financial assistance application for needy patients with various assistance schemes
• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Communicate any changes in workflow / processes that has impact to Operations
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 3 to 5 years’ experience in audit or compliance.
• Familiar with public healthcare operations and subsidy & financing framework.
• Proficient in process improvement and internal controls
• Organized, detail-oriented and able to work independently
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment

a) Possess experience in electrical maintenance and project works in the Construction or Oil and Gas industry of which at least 5 years as Supervisor.

b) Educational qualifications: NITEC competency or above.

c) Candidate is expected to be well-versed in the proposals and tendering as well as in planning, execution, reporting, inspection, and monitoring of Subcontractors.

d) Be able to prepare and review electrical diagrams and layouts.

e) Experience in the installation, calibration, testing, and commissioning.

f) Good analytical skills with all-round experience and ability to lead a project independently.

g) Knowledge of cable design, cable materials used, and its handling requirements.

h) Must have a good skill for managing a maintenance organization even during emergencies.

i) Work and plan independently with minimum supervision to rectify any electrical-related failure reported.

j) Ability to carry out pre-commissioning and functional testing on new installations

k) Ability to use all test equipment as required carrying out maintenance and faulting finding works.

l) Responsible for ensuring any changes to Instrument configuration and drawings are recorded as part of the MOC procedure.

m) Responsible of to carry out toolbox talks to the technicians.

n) Able to close any gaps arising from QA/QC/HSE compliance audits.

o) Perform Risk Assessment for the work activities in coordination and develop JSA/ JHA of engineering tasks as required.

• Reviewing construction plans and preparing quantity requirements.
• Liaising with site managers, clients, contractors, and subcontractors.
• Scrutinizing maintenance and material costs, as well as contracts to ensure the best deals.
• Preparing reports, analyses, contracts, budgets, risk assessment, and other documents.
• Advising managers and clients on improvements and new strategies.
• Keeping track of materials and ordering more when required.
• Documenting any changes in design and updating budgets.
• Establishing and maintaining professional relationships with external and internal stakeholders.
• Liaise with Reporting Superior and Project Managers on costing and variation works including final account with Consultants
• Attendance of site meetings /site visit where necessary.
• Generally covering the scope of a Quantity Surveyor from Pre to Post contract Works (e.g. Tendering to final account).