About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Manager

What you will do:

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.  
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.   
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives (including clear demonstration sessions).   
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.  

• Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting organisation is an added advantage) where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Corporate Secretarial Manager
(Singapore – Novena)

Responsibilities:

• Independent and pro-active provision and management of company secretarial services to a portfolio of local and international clients across a diverse range of industries.
• Handling compliance matters.
• Liaising with clients, authorities, colleagues from various departments and banks.

Requirements:

• A Member of Chartered Secretaries Institute of Singapore (CSIS) or ICSA.
• Corporate secretarial experience in full spectrum of corporate secretarial services.
• Able to train and lead a team of professional staff.
• Excellent command of English (oral and written).
• Meticulous, deadline-driven and adaptive.
• Able to multi-task and work in fast paced environment. Team player with a positive working attitude, Good communication and interpersonal skills.

Interested candidates are invited to email a detailed copy of their resume (including current & expected salaries) to;

[email protected]

(All application will be in strict confidence. We regret that only shortlisted candidates will be notified)

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Location: Chancery Court, 36H Dunearn Road, Singapore 309433 (nearest MRT station: Newton)

• $3000 - $3500 / month
• At least 2 years of experience in a similar role
  

Job Responsibilities:

• Oversee daily operations of the store, including opening and closing procedures.
• Ensure compliance with health and safety regulations.
• Manage inventory levels, ordering supplies as needed to avoid shortages or excess.
• Maintain the cleanliness and organisation of the store.
• Ensure all food and beverages meet quality standards and presentation guidelines.
• Train and supervise staff, ensuring they understand and adhere to company policies.
• Oversee hiring and rostering of staff where necessary.
• Conduct regular performance reviews, providing feedback and coaching to staff.
• Foster a positive and productive work environment.
• Respond to and manage customer feedback and enquiries - both online and offline and implement strategies to improve service quality if necessary.
• Any other ad-hoc duties assigned by Management

Job Requirements:

• At least 2 years of relevant working experience
• WSQ Food Hygiene certification
• Fluent in English
• Team player with a good learning attitude
• Able to multitask and work under pressure
• Meticulous and takes pride in work
• Strong leadership, self-motivated and good people skills
• Excellent communication and interpersonal abilities

Official working hours:

• Tue, Thu, Fri, Sat, Sun: 9.30 - 6.30pm
• Wed: 9.30 - 1.30pm
• Closed on PH

Team size:

• 3 - 4 staff

License/Certification:

• WSQ Food Safety Level 1 (Required)

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and deep expertise in commodity trading and oil / petroleum. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

Key Responsibilities:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification
• Project management experience within the oil / petroleum commodities
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Reporting to the Deputy Director, Human Resource, you will manage your team and provide full spectrum of HR support to the assigned BUs (approximately 200 to 250 headcount).

Job Responsibilities:

• Handle full cycle of end to end HR operations for the assigned BUs which includes recruitment, on-boarding/off-boarding activities, performance and talent management.
• Partner HODs to improve work relationship and resolve complex employee relations, thereby improving work productivity and promoting employee retention.
• Provide HR consultancy and advice to HODs including rendering guidance in HR Policies and interpretation.
• Supervise the team in benefits administration including yearly leave initialisation, workmen compensation claim submission and all medical claims matters.
• Liaise with Finance department in the yearly employee insurance review and renewal.
• Support in HR transformation initiatives which involves work processes improvement and embracing new ways of working.
• Responsible for review of HR policies.
• Involved in key compensation and benefit activities such as Salary Increment, Performance Bonus, Promotion and Manpower Budgeting exercise.
• Any other duties as assigned.

Requirements

• Degree or Diploma with at least 10 years of HR generalist and/or HRBP experiences in HR Operations, compensation and benefits, recruitment, employee engagement and retention. Prior experience in payroll processing is not a must but will be advantageous.
• At least 3 years in a HR managerial role or similar capacity. Candidates with more years of relevant experiences can be considered for the Senior Manager position.
• Strong Ms Excel skills and experienced in using HRIS like Prosoft Unit 4.
• Strong written and verbal communication skills.
• Meticulous with details, passionate about people and with a hands-on mentality.
• Resilient and organised, with a strong sense of urgency and work well in a fast-paced environment with multiple priorities.
• Mature and resourceful, with the ability to define and solve problems, analyse situations and make sound decisions.
• Familiar with budgeting and benefits administration like WICA claims, as well as prevailing HR practices and legislations.

Roles & Responsibilities

Reporting to the Managing Director, your job responsibilities are as follows but not limited to:-

• Oversee the Company’s Singapore and China business operations
• Plan the Company's Chinese strategy, hiring and delegating authority to implement new policies and practices.
• Oversee specific departments in sales, marketing or finance and drive the respective division's China operation
• Other duties as assigned from time to time

Requirements

• Minimum degree with 6 years experience including 1-2 years of Supervisory experience
• Experience in overseas or China business development is an advantage
• Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.
• Ability to plan and organise

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Team Summary

The role is part of the Consumer Marketing Hub team, where we work with a wider team of subject matter experts in the Asia Pacific hub. Our team works in partnership with our marketing team counterparts in 18 markets across Asia Pacific; our global marketing partners and our cross functional business teams.

Our mission as the consumer brand marketing team’s is to leverage our brand to accelerate business growth and deliver against key priorities: consumer payments; new payment flows, and value-added services.

Our aim as the creative and content team is to establish Visa as the engine of commerce through creative leadership, brand storytelling, and operationalizing new ways of working to deliver best-in-class end-to-end marketing activations. 

What a Manager – In-house Creator does at Visa:

This position supports the Senior Director, Brand, Creative and Content, in delivering content across media platforms, and with setting the strategic and creative direction of our Brand and key business initiatives [e.g. Ecommerce, Cash Conversion] for Visa AP [B2C] and for Visa’s clients [B2B2C].

Working closely with cross-functional teams [Insights, Brand, Product] and client marketers across AP, this role will lead the development, execution and implementation of engaging, effective, insights-driven content across multiple media channels helping to drive Visa brand preference and create revenue opportunities with clients.

• As an in-house creator, this role will have dual mandates. The first of which is to create content for Visa’s social channels on both a campaign and always on basis. The second of which is to leverage this expertise to consult with and create content with and for Visa’s clients (issuing banks; merchants; fintechs etc) to drive and achieve joint business priorities. As such, we are also looking for creators that have strong selling and influencing skills as you will have revenue targets to support.

Ideally, this person will have an active and significant content creator base; natively familiar with Asia Pacific Social platforms to demonstrate aptitude and subject matter expertise in creating content. As a corollary to this, this person will have demonstrable experience in content editing. Ideally, this person will have experience in both illustration and 3D design.

This role will work closely with the Senior Manager of Content and Social; as well as the Senior Manager of Campaigns and Creative on a daily basis. This person will provide a creative spark that inspires the team and organization; unafraid of acting, thinking and working differently.

Projects you will be a part of:

• You will lead content creation and production for AP, using your experience to create content which drives brand preference and conversion with both Visa and partner offers with our merchants and clients
• You will be the working to developing content for Visa Athletes in our sponsorship campaigns including The Olympics and the FIFA World Cup
• You will work to develop and create content with our regional and local sponsorship properties across Sports; Gaming/esports; Music, and Fashion.

Responsibilities:

• Develop and maintain relationships with IT vendors and suppliers to ensure optimal procurement terms and performance.
• Assist in creating and implementing sourcing strategies for IT products and services to meet organizational needs.
• Support negotiations of contracts and agreements to secure favorable terms and pricing.
• Conduct market analysis to identify trends and opportunities in IT procurement.
• Oversee the creation, tracking, and management of purchase orders for IT equipment and services.
• Assist in managing the IT procurement budget, ensuring adherence to financial guidelines.
• Ensure procurement activities comply with company policies and regulatory requirements.
• Work closely with IT and other departments to understand their procurement needs and align strategies.
• Prepare reports on procurement activities, cost savings, and vendor performance for management review.

Requirements:

• Minimum Bachelor’s degree in related field
• Minimum 3 years’ of experience in sourcing and procurement
• Experience with e-procurement software/ platforms preferred (for e.g. Ariba, Coupa, Oracle, Zycus, etc.)
• Those with CIPS certification will have an added advantage

Queenie Chua

R24125459

Marketing and Communications Manager

Picture yourself starting your day surrounded by the joyful sight of children playing together on the school field. As our M&C Manager, your role involves developing, organising and implementing long-term marketing strategies and short-term initiatives. Today, you're capturing moments of students in action, creating engaging content for a diverse audience. Working alongside a dedicated team of experienced teachers and business staff, each with their unique cultural background, you contribute to providing a secure and welcoming environment for children aged 18 months to 12 years.

Are you a dynamic, passionate marketeer and communications expert who thrives in a diverse, hands-on environment? Do you take initiative, create fresh content and drive the school’s marketing strategy? If so, this role might be the perfect fit for you.

The role

As part of our effort to boost brand awareness and generate leads, you will plan, execute, and evaluate advertising campaigns such as Instagram posts, Google Ads and Facebook Ads. As our M&C manager, you oversee the school’s social media accounts, ensuring that all platforms deliver consistent, engaging, and on-brand messaging.

Success in this role also requires leading the redesign of our website and serving as the main point of contact for event management, including open houses, school fairs, and community engagement activities. In this role, you will collaborate with the Principal and school leadership to align marketing efforts with broader school goals.

In your collaboration with our Finance department, you monitor expenditures and optimise resource allocation. You will work closely with colleagues in the Business department, teachers, and the Principal and school leadership to promote Holland International School within Singapore and internationally.

Your responsibilities

• Drive our school’s marketing with passion and purpose by planning, designing, managing and evaluating the marketing (and communications) activities aimed at our target audiences.
• Track the performance of marketing activities using KPIs (e.g., enrollment trends, web traffic, lead generation) and present regular reports and actionable insights to the Principal and school leadership for data-driven decisions.
• Develop and oversee communication materials like brochures, newsletters, and digital content, strengthening the school’s visibility and reputation among all stakeholders.
• Act as the school’s spokesperson, managing media relations, and building relationships both externally with media outlets and internally with staff, parents and stakeholders.
• Analyse campaign performance (ROI, audience reach) and provide recommendations for ongoing improvements.
• Collaborate with the Principal and school leadership to position Holland International School as a leading choice for international education in Singapore.
• Maintain up-to-date website content and optimise SEO to increase organic traffic.
• Partner with the Admissions department to ensure event success and alignment with strategic objectives.

You have:

• A Master’s or Bachelor's degree in Marketing/Communication or a related field
• Minimum of 5 years experience in marketing, preferably in the education sector
• Experience as a team lead, actively and successfully driving the marketing strategy within an organisation by taking initiative and liaising with senior management.
• Proven experience in developing and executing successful marketing strategies, with strong project management skills and a hands-on mentality.
• Experience with budgeting and resource management processes and expertise in social media management, SEO, SEM, and Google Analytics.
• A proven track record creating content for social media such as Instagram, Facebook, and LinkedIn
• Proficiency in design tools such as Adobe Creative Suite, InDesign, Canva, and content management systems.
• The ability to work independently as well as collaboratively
• Excellent English communication and writing skills. Proficiency in Dutch, Mandarin and/or French is a plus.

We offer you

A temporary contract until June 30th from the date of employment (potential for renewal). Part of the benefits package is a salary ranging between SGD 5,000 to. SGD 6,500, a monthly transport allowance and 25 holidays based on a year contract, all based on a 40-hour workweek.

Application process

Candidates who believe they meet the requirements may send their application addressed to Tjitske Klasen, HR Officer: [email protected].

The application must include the following:

• Cover letter
• Curriculum Vitae
• 2 referees

Shortlisted candidates will be invited for an interview at our school.

Responsibilities:

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products.
• Track all sales activities and keep current by updating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Requirements:

• Degree in any discipline
• At least 5 years of sales experience with proven track record to meet and exceed sales quotas in the following verticals:

1. Life Science & Healthcare
2. Industrial & Technology
3. Retail & Consumer
4. Chemical

• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills
• Proficient in Microsoft Office

Queenie Chua

R24125459

You are required to establish and maintain effective relationships with specialist doctors, provide support to doctors including timely updates and promotion of hospital's services and capabilities. You will need to act as a bridging agent between Thomson Medical Centre (TMC) and the various doctors/staff.

PRIMARY DUTIES & RESPONSIBILITIES

• Establish and maintain effective relationships with specialist doctors.
• Maintain regular contact with doctors, establish close rapport including addressing any feedback on matters in relation to hospital services.
• Provide support to doctors including timely updates and promotion of hospital's services and capabilities.
• Resolve doctor-related matters and provide regular updates at Doctor Relations meetings.
• Facilitate the orientation of all hospital services to newly accredited specialists.
• Prepare weekly and monthly Doctors' Report.
• Contribute as a team to the targets set for deliveries and admissions through proactive initiatives to motivate patients to choose TMC as their preferred hospital.
• Engage and expand the pool of O&G in private practice to send Deliveries and Gynae cases to TMC.
• Recruit new doctors to take up clinic space in TMC.
• Lead the development of new doctor initiatives independently and organize regular doctor networking events.

SECONDARY DUTIES & RESPONSIBILITIES

• Identify areas of improvement to delight and elevate specialist/customer overall experience.
• Provide supportive role to hospital staff, i.e. corporate events, public talks, medical events (CME talks).
• Assist and deliver festive goods to doctors and clinic staff (e.g. Nurses' Day, Christmas, Chinese New Year and Mooncake festival).
• Any other duties and responsibilities that may be assigned by the Reporting Officer and company from time to time based on the company's needs.

REQUIREMENTS

• Degree in Healthcare Administration, or related field.
• Minimum 5 years of experience, relevant experience in healthcare and hospital services advantageous.
• Strong leadership communication, interpersonal, and relationship-building skills.
• Analytical, with good problem-solving skills.
• Ability to work independently and as part of a team, motivating and collaborating with other business department.
• Strong organization and time management skills.
• Proficient in Microsoft and data analysis tools.
• Action orientated with ability to work quickly and efficiently in a fast moving environment.
• Proactive attitude with good initiative.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres with presence in Singapore, Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics and healthcare chain, you are expected to achieve high sales and have the opportunity to collaborate closely with aesthetic doctors and clinicians. It will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. If you have the drive, adaptability and proven sales ability in beauty, wellness and consumer lifestyle sectors, we welcome you to apply.

What You Can Expect:

High Sales Commission

We have a commission structure in place that is designed to effectively reward your achievements in sales.

Collaborative Environment

You will have the opportunity to work in a multidisciplinary setting alongside professionals in both the medical and management fields. This provides a comprehensive experience that allows for growth in various aspects of your career.

Professional Development

Continuous learning is not just encouraged but is a part of the role. This enables you to broaden your skill set in both medical aesthetics and business management, making you a more versatile professional.

Sales Potential

Our support structure is designed to provide you with the necessary tools to fully realize your sales potential, all while maintaining the high standards of customer service and clinical care that we are known for.

Competitive Salary Package

In addition to a high commission structure, we offer a salary package that is competitive within the industry, providing a well-rounded compensation plan.

Work-Life Balance

We value work-life balance, which is why we offer a 5-day work week, allowing you ample time to recharge.

Career Advancement

There are various opportunities for career advancement within the organization, and you will have the chance to work closely with experienced doctors and management professionals, enriching your career path.

Wellness Benefits

As part of your employment package, you will have access to a range of complimentary medical aesthetic treatments, contributing to your personal well-being.

Convenient Locations

Our clinics are strategically located near MRT stations, making the commute convenient for you.

Responsibilities:

• Collaborate with doctors and aesthetic clinicians to offer professional consultations in skin, body, and hair care.
• Develop comprehensive aesthetic treatment plans that incorporate both clinic treatments and product solutions.
• Advocate the clinic's range of services and products in a manner that educates the customer.
• Offer high-quality customer service and after-sales support.
• Participate in both internal and external training programs.

Requirements:

• Candidates should have a minimum qualification of GCE 'O' Levels and 1-2 years of proven sales experience in consumer, lifestyle, wellness, and healthcare sectors. A Paramedical diploma is also acceptable.
• Prior experience in mid-luxury to luxury day spas or aesthetic clinics will be considered advantageous.
• Proficient in English communication and writing.
• Ability to read, write, and converse in Chinese will be an added advantage as liaising with Chinese customers.
• A responsible team player with a passion for the field.
• A commitment to continuous learning for professional excellence in aesthetics.

Rewards & Benefits:

• A 5-day work week with one weekend and one weekday off.
• Medical benefits.
• Monthly performance bonuses and other incentives.
• An opportunity to participate in a Branch Manager Grooming Program.
• A reward and recognition program aimed at appreciating competent and capable staff.
• Staff discounts on ClearSK products and services.

If you are driven, adaptable, and have a proven track record in relevant sales roles, we encourage you to consider joining ClearSK. This position offers a unique blend of sales and medical expertise, providing a rich environment for career growth.

Application Process:

To expedite the application process, kindly complete the Google Form linked https://forms.gle/ZdnDCJYqZ916n8iQ7

before submitting your application on MyCareersFuture.

Note: Only shortlisted candidates will be contacted.

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements:

• Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience indeveloping, evaluating and conducting service training is essential
• Strong command of English language and a second language
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

We are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will possess deep technical knowledge, strong leadership skills, and a proven track record in managing cybersecurity projects. This role involves working closely with client to identify security risks, develop mitigation strategies, and implement solutions to protect their information systems.

Responsibilities:

• Lead and manage cybersecurity consulting engagements, ensuring the delivery of high-quality services to clients.
• Conduct comprehensive security assessments, maturity assessments, and risk assessments.
• Develop and implement cybersecurity strategies, policies, and procedures tailored to client needs.
• Collaborate with cross-functional teams to design and deploy security solutions
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Mentor and develop junior team members, fostering a culture of continuous learning and professional growth.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 5-8 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

Responsibilities:

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products.
• Track all sales activities and keep current by updating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Requirements:

• Degree in any discipline
• At least 3 years of sales experience with proven track record to meet and exceed sales quotas in the following verticals:

1. Life Science & Healthcare
2. Industrial & Technology
3. Retail & Consumer
4. Chemical

• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills
• Proficient in Microsoft Office

Queenie Chua

R24125459

Responsibilities:

· Build and maintain strong relationships with clients, ensuring satisfaction and addressing concerns.

· Create and implement sales strategies to achieve revenue and market share goals.

· Analyze market trends, competitor activities, and the customer needs to identify growth opportunities.

· Prepare and present tailored proposals to potential clients in the maritime industry.

· Negotiate terms with clients and manage the preparation and execution of contracts.

· Track and report on sales activities, forecast revenue, and provide regular updates to management.

· Work closely with internal teams (operations, logistics, marketing) to ensure smooth service delivery.

· Meet or exceed sales targets, KPIs, and contribute to the company’s overall growth.

Requirements:

· Min Diploma in Business Administration or related field.

· Proven experience in sales, preferably in the maritime, shipping, or logistics sectors, with a track record of meeting or exceeding targets.

· Excellent negotiation and communication skills to build relationships, close deals, and manage contracts effectively.

· Familiarity with CRM software and sales analytics tools.

Queenie Chua

R24125459

Responsibilities:

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products.
• Track all sales activities and keep current by updating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Requirements:

• Degree in any discipline
• At least 3 years of sales experience with proven track record to meet and exceed sales quotas in the following verticals:

1. Life Science & Healthcare
2. Industrial & Technology
3. Retail & Consumer
4. Chemical

• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills
• Proficient in Microsoft Office

Queenie Chua

R24125459

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as a Senior Software Engineer (familiar with UX, Accessibility), as a 2 year contract employee. This person will need to have a strong front-end development background and deep knowledge of accessibility (A11Y) standards to join our team.

In this role, you will play a crucial role in ensuring that our web and mobile interfaces meet and exceed accessibility guidelines, enabling users of all abilities to interact seamlessly with our products. You will be at the intersection of design and development, rapidly prototyping and implementing user-centric solutions that are both technically sound and visually compelling. You will collaborate closely with a lean team of designers, speaking their languages fluently to translate design concepts into functional, elegant interfaces that are not only innovative but also optimized for performance.

A brief summary of your job responsibility:

• Develop and implement accessible front-end code that meets WCAG (Web Content Accessibility Guidelines) 2.1 standards and beyond. Ensure accessibility across various platforms and devices, catering to users with visual, auditory, motor, and cognitive disabilities
• Build responsive, high-performance interfaces that are both functional and aesthetically pleasing while keeping accessibility in focus.
• Regularly audit and review the codebase to identify and fix accessibility issues. Use tools like screen readers, keyboard navigation, and assistive technologies to perform manual and automated accessibility testing.
• Collaborate closely with designers to translate their vision into functional code and that accessibility principles are considered from the initial design phase
• Balance design aesthetics with technical feasibility and performance
• Participate in user research and usability testing to inform design decisions
• Act as a bridge between design and development teams, ensuring clear communication and alignment on project goals and deliverables
• Continuously update yourself with the latest trends, tools, and technologies in UX design and frontend development, bringing new ideas and innovations to the team

To succeed in this role, you will ideally have:

• Strong expertise in front-end development with a focus on accessibility, including experience with HTML, CSS, JavaScript, and ARIA
• In-depth knowledge of WCAG 2.1 (Web Content Accessibility Guidelines)
• Proven experience in rapid prototyping and delivering high-fidelity prototypes that can be quickly tested and iterated
• Experience conducting accessibility audits and testing
• Familiar with design principles with the ability to think like a designer when needed, while also being deeply aware of the limitations and opportunities within frontend development
• Familiar with the latest frontend frameworks, systems, and best practices, with a focus on delivering user-centric solutions
• Excellent collaboration skills, with the ability to communicate effectively with both design and development teams
• A user-centric mindset, with a passion for creating products that delight and engage users
• Experience participating in design activities and workshops, contributing to the overall UX vision and strategy
• Strong problem-solving skills, with the ability to navigate complex challenges and propose creative solutions

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions! The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

• Responsible for product design, draft PRD requirements and interactive documents

• Manage the product life cycle and drive product development with Engineering teams

• Work closely with cross-functional teams to define, document, and communicate objectives and requirements

• React to feedback from users and business team promptly and patiently to find the best product fit and boost the business result

• Analyze product performance data, responsible product competition analysis, market research, and maintain the product's competitive advantage

About the Role:
We are seeking an experienced Anti-Money Laundering (AML) Compliance Officer to join a prominent bank on an 8-month contract. In this role, you’ll be a key contributor to the bank’s compliance team, ensuring adherence to AML policies, identifying suspicious activities, and supporting anti-financial crime initiatives. This position is ideal for a detail-oriented professional who thrives in a regulatory environment and is passionate about financial integrity.

Key Responsibilities:

• Conduct AML monitoring and assessments to detect suspicious activities, ensuring compliance with regulatory requirements.
• Review and investigate flagged transactions, working closely with internal teams to document findings.
• Support KYC (Know Your Customer) processes and enhance onboarding procedures for high-risk clients.
• Prepare reports on AML activities, findings, and recommendations for senior compliance management.
• Stay up-to-date on industry regulations, ensuring the bank’s AML policies align with the latest standards.

Qualifications:

• Bachelor’s degree in Finance, Law, Business, or a related field. Certification in AML/CFT (such as CAMS or ICA) is highly preferred.
• Minimum 3-5 years of experience in AML compliance within the Singapore banking or financial services sector.
• Strong understanding of MAS regulatory guidelines, particularly AML Notice 626, KYC/CDD requirements, and transaction monitoring best practices.
• Proficiency in using AML transaction monitoring tools (such as Actimize or Verafin) and conducting risk assessments.
• Excellent analytical, investigative, and reporting skills, with a keen attention to detail.
• Strong communication skills and the ability to work effectively with compliance teams and other stakeholders.

EA License No: 05C3451

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828