Our client is a fast-expanding REIT business listed in SGX. To facilitate their company growth, they are looking for a high calibre all-rounded Senior Finance Manager to join their team.

Reporting to the CFO, you are responsible for the consolidation and financial reporting of entities to comply with the SGX requirement, preparation for SGX reports, monitoring cash flow, udgeting, financial forecasts and analysis, and to provide recommendations to senior management to improve business performance, liaise with external auditors for financial statements preparation.

Requirements:

• Degree holder in Accounting/ Finance/ Qualified Accountant with prior experience Big 4 audit firms are highly preferred
• Good communication skills in English and Mandarin as need to liaise with Mandarin speaking stakeholders

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

*LI-AF

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Roles & Responsibilities

Service
- Customer Service
- Prepare tables by setting up cutlery, utensils etc.
- Take accurate food and drinks orders
- Serve food and drink orders
- Deliver checks and collect bill payments
- Provide excellent customer service to guest
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulations
- Area cleaning of front-of-house after service

- Servicing Customer with personalised grilling at their table

Requirements:

-Candidate must have at least 1 year of experience in F&B industry.

-Candidate with prior Korean BBQ experience is preferred

-Have a great personality and positive attitude.

-Good customer service and interpersonal skills

-Ability to work independently as well as in a team.

-6 working days per week with the ability to work on weekends/public holiday.

Main Duties and Responsibilities

· Manage day to day operations and ensure smooth running of Futurum campus.

· Proactively engage customers and build good rapport through understanding of students and their progress development.

· Engage in effective sales pitch through familiarising with Futurum curriculum and programme.

· Support management in planning and executing strategies to increase sales.

· Plan, organise and communicate to customers on the various programme and campus events.

· Serve as customer’s main point of contact and manage communication platforms.

· Responsible for customer enquiries, student enrolment and post-sales services.

· Coordinate class schedule and arrange for replacement teachers when necessary.

· Monitor student attendance and follow up to arrange for makeup lesson.

· Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

· Share expertise and provide guidance to direct report.

· Motivate and work as a team in the achievement of service excellence and centre targets.

· Liaise with landlord on updates.

Perform any other duties and responsibilities as assigned by the Operations Director.

Campus Manager

Job Specification

· Possess Degree in Business/Marketing or equivalent.

· At least 1 years of relevant experience in hospitality, marketing or education industry.

· Proficient in Microsoft Applications - Excel/Words/ PowerPoint.

· Good communication and interpersonal skills.

· Meticulous, organised and able to multi-task.

· Prior experience working with children is an added advantage.

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

Position Summary Statement

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, including the Business Centre, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities

a) Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

b) Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

c) Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Secretary, Sales and other relevant Departments are informed of the VIPs.

d) On commencement of shift to check Log Book for messages and follow up actions. Ensure keys in his custody are issued only to authorised personnel. Initiate

correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

e) Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

f) Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

g) Responsible for training of all reception staff including planning, organising and conducting OJT.

h) Conduct spot checks on the outlets in the absence of Outlet Manager.

i) Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

j) Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description & Requirements:

BDO Corporate Advisory meets regional and local business’ needs with provision of services including:

• Restructuring, mergers, acquisitions and divestments
• Valuing businesses, joint ventures and equity interests, and specific assets such as intangible assets like trademarks, customer relationships, and financial instruments
• Business planning and decision support
• Support for tax planning and advisory
• Expert witness for litigation support
• Financial reporting

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Degree in Accounting / ACCA/ CPA Australia or equivalent qualification recognised by ISCA
• Minimum 1 to 2 years of relevant industry experience for Senior Associate Position
• Excellent written & verbal communication skills with strong analytical & evaluation skills and good interpersonal skills
• Ability to work independently, communicate effectively and possess strong interpersonal skills
• Proficiency in both written and spoken English
• Well verse in a second language will be an added advantage
• Service oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.

Responsibilities:

• Liaise closely with the respective HR personnel, outsourcing Payroll Company to meet payroll deadlines & ensure timely salary payments.
• Perform the full spectrum of monthly payroll for clients.
• Timely and accurate payroll processing, submission of CPF and statutory contribution, annual year-end tax filing, etc.
• Process Form IR21, NS claims and government claims in a timely manner
• Prepare monthly reports, billings and claim documents.

Requirements:

• Diploma, Degree in Accountancy, Finance or Business Administration with at least 3 years of relevant payroll operational experience, and at least 2 year of supervisory experience for Assistant Manager position
• Excellent communication and interpersonal skills
• Attentive to details, organized and customer oriented
• Proficiency in both written and spoken English.
• Well verse in a second language will be an added advantage.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The successful candidate will work in a team and required to:

• Prepare timely and accurate monthly, quarterly and yearly financial statements for local and multinational companies which include preparation of budget and variance analysis, diagnostic assessment or health check, through the use of computerised accounting and ratio analysis solutions.
• Manage both local and multinational companies payroll for their staff which include compliance of all applicable taxes and government regulations.
• Provide in-depth accounting and financial advise to clients.
• Keep track of expenses reporting and GST application& submission of GST returns

We welcome you to join and grow with us, if you possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in accounting and advisory field
• Abreast with the latest technical and accounting standards such as SFRS, IFRS and US GAAP
• Ability to plan and manage teams
• Good and sound knowledge of outsourcing environment
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.

Job Purpose

The Corporate Secretarial Senior/Supervisor will be handling a portfolio of locally incorporated companies and ensures that all company matters of clients are handled.

KEY RESPONSIBILITIES

• Providing corporate secretarial services to a range of clients;
• Strong problem solving skills
• Review work of corporate secretarial assistant
• Handle full set of corporate secretarial matters, such as, preparation of resolutions/minutes for clients' company, online submission with ACRA, updating statutory registers and minute book etc.
• Communicate with clients independently;
• Able to handle incorporation of companies, striking off companies, etc independently
• Prepare statutory forms/returns to ACRA and e-stamping of transfer forms with IRAS;
• Ensure ACRA filing deadlines are met;
• ·Responsible for the lodgement of documents using the electronic filing system (“Bizfile”) including preparation of financial statements, XBRL and Annual Returns filing
• Responsible in obtaining compliance clearance for internal onboarding and external KYC requests
• Perform other duties as assigned.

JOB SPECIFIC REQUIREMENTS

• Minimum 4 years relevant experience in corporate secretarial firm
• Diploma in law or ICSA qualification (an added advantage but not essential);
• Good understanding of the Singapore Company Act
• Independent, self-motivated, good interpersonal skills, proactive and ability to work as team.
• Able to act as QI (an added advantage but not essential)
• Good computer skills;
• Attention to detail with a high degree of accuracy;

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job Scope:

• Develop and execute effective sales strategies to meet or exceed revenue targets.
• Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions.
• Monitor and analyze sales performance, identifying opportunities for growth.
• Foster a customer-centric environment by ensuring all interactions prioritize exceptional service.
• Resolve customer inquiries, complaints, or issues promptly and professionally.
• Train and supervise staff to provide knowledgeable assistance regarding grooming services and products.
• Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products.
• Implement inventory control measures to minimize losses and optimize product turnover.
• Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services.
• Conduct regular team meetings to communicate sales targets, promotions, and new product information.
• Provide coaching and performance feedback to enhance individual and team performance.
• Ensure the shop is well-organized, clean, and adheres to health and safety regulations.
• Collaborate with grooming and administrative teams to streamline operational processes.
• Manage opening and closing procedures, including cash handling and security protocols.
• Work closely with the marketing department to implement and promote special offers, events, and loyalty programs.

Job Requirement:

• Minimum of 2 years in retail sales management, preferably in the pet grooming or pet care industry.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Attend to emergency call and able to work during public holiday or weekend if required
• 6 working days per week

We are regret that only shortlisted candidates will be notified.

-(CEI) "Key Appointment Holder Certificate" required.

-Resolving employer & helper issues.

-Marketing of Agency Services and related administrative matters.

-Lead the agency's strategic direction and drive growth intiatives.

-Oversee the recruitment process, ensuring efficiency and compliance with regulations.

-Stay abreast of industry trends and implement best practices to stay competitive.

-In-depth knowledge of recruitment processes and employment laws.

Role Description

As a Merchandise Manager, you will be responsible for

• overseeing the planning, Procurement and marketing of nerchandise in our retail outlets.
• You will work closely with cross-functional teams to ensure that product assortments are optimized to meet sales goals and inventory levels are maintained to support business objectives.
• Issuing of Purchase Order to Suppliers
• Laise with suppliers and expedite delivery of goods
• Sourcing of suppliers
• Process delivery notes & invoives for goods received
• Monitor shipments
• Price negotiation
• Maintain proper purchasing records
• Inventory management
• Attend company and supplier exhibitions

Requirements

• Must possess at least a Bachelor degree in marketing, Business Administration or a related field
• At least 2 year of working experience in Merchandising or Buyer relevant
• Excellent communication skills
• Strong analytical and problem solving skills
• Good knowledge of retail sales, inventory methods and forecasting techniques
• Team work and able to work independently
• Proficient in Microsoft Excel
• Willing to travel oversea such as China, Euro and Malaysia

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Work closely with teams (engineering, design, marketing) to achieve effective cross-functional communication.
• Collaborate with design teams to create a user-friendly loan product experience and gather user feedback for continuous improvement.
• Clearly define and communicate product requirements to development teams - writing user stories and not shying away from technical discussions is key for this role.
• Planning tech and business demos - you will be building technical milestones to iterate working software and get it infront of users
• Facilitate an agile development and delivery process - you will be owning your share of the product backlog and learning how to pivot according to customer feedback and market conditions.
• Project manage efficiently - being able to track, prioritise and make your work visible in a team will be essential
• Leading outcome driven product development - knowing your numbers is important, success is defined by achieving the outcome and less on deploying to production

Qualifications

• Bachelor’s degree in any field or discipline
• Experience within a startup environment, either as a product manager or any operations function
• Excellent analytical, decision-making, and strategic planning skills
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Must be Singaporean or PR

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. The Program Manager's responsibilities include generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Program Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Program Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Contract Logistics

Program Executive / Program Manager (Contract Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas.
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience and prior experience in logistics or supply chain in a contract logistics environment will determine the designation.
• Good presentation and communication skills..
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

About Us

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the Role

As the Product Marketing Manager, your main responsibilities will involve collaborating with various teams to gain a deep understanding of user needs and market trends. You will play a pivotal role in shaping the customer journey and promoting the adoption of Collinson's products and services. This will entail developing effective go-to-market strategies, crafting compelling messaging and content, determining pricing and packaging strategies, facilitating sales channels worldwide, specifying regional/market demands, and formulating business justifications for potential future product line investments.

Key Responsibilities

• Craft product narrative, positioning, segmentation, and align communication with partner teams.
• Lead go-to-market planning, coordinating global and regional launches effectively.
• Develop product positioning, value propositions, narratives, and marketing messages that deeply resonate with the target audience.
• Take ownership of the entire product marketing lifecycle, including messaging, pricing, competitive intelligence, and market research, for a new product launch.
• Analyze the market landscape and assess alternative technologies to focus the company's messaging on product differentiation and unique advantages.
• Understand and articulate industry trends, representing the voice of the customer to shape the product and user experience in collaboration with cross-functional teams.
• Collaborate with sales, services, and consumer insights teams to gather customer feedback, incorporate it into product marketing messaging, and provide recommendations to Product teams for enhancements.
• Work closely with product management, marketing managers, and commercial teams to establish best practices and ensure successful product launches and services.
• Liaise with the design team to ensure product positioning and value messaging are seamlessly integrated into user interfaces.
• Supervise and communicate progress on plans, key milestones, roadblocks, and mitigation approaches.
• Gather regional customer needs and commercial inputs, incorporating design thinking practices to ensure user-centric product development.
• Manage user research efforts, utilizing quantitative and qualitative analysis for synthesizing results and sharing findings within the organization.
• Measure product marketing effectiveness, providing ongoing transparency through regular reporting and communicating progress aligned with key milestones and goals.
• Monitor industry trends and competitive shifts, optimizing and adjusting product positioning, marketing messaging, and product investments accordingly.
• Display flexibility in adapting to changing duties, responsibilities, and product focus areas based on the evolving needs of the company.

Knowledge, Skills and Experience Required

• Proven experience in Product Marketing
• Data driven and results oriented
• Proven success developing and delivering product positioning, value propositions, and narratives
• Comprehensive understanding of the product development and go-to-market process
• Understanding of the technical aspects of product development
• Developed interpersonal skills with the ability to listen and socialize ideas across functions
• Ability to channel the voice of the customer into practical recommendations
• Ability to learn and adapt quickly to constant change and work effectively in a fast-paced environment
• Ability to translate technical specifications and capabilities into customer and business value statements
• Strong structured problem-solving skills and attention to detail
• Excellent project management, organizational, analytical, and creative thinking skills
• Exceptional written and oral communication skills, good at facilitation of the meetings and discussions, excellent presentation skills
• Self-starter with a problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work
• Experience in the travel industry is a plus

Responsibilities:

Learning & Development

• Responsible for the preparation and maintenance of the COMO Hotels and Resorts New Hire Orientation Program.
• Prepare and recommend training programs for all levels of team members appropriate for use at all properties.
• Coordinate and facilitate the training of all L & D Managers or People & Culture Managers to enable training of COMO Hotels and Resorts required training programs.
• Assist properties with the recommendation of external L&D where budgeted and approved.
• Regularly review the attendance records for all property L&D programs to ensure compliance with COMO Hotels and Resorts learning hours standards.
• Work closely with L&D Managers or People and Culture Managers to ensure they are continually monitoring and working towards the improvement of service levels through skills training and product knowledge initiatives to support the hotel operation.
• Oversee all L&D requirements for COMO Hotels and Resorts Head Office.
• Identify trainers in each property and/or Regional Trainers for the delivery of specific programs.
• Assist properties with the preparation of an Annual Learning and Development Plan based on property needs and objectives.
• Assist properties with the preparation of their annual L&D Budget.
• Prepare ad-hoc learning programs for a specific need or property as required.
• Work closely with the Vice President, People and Culture to ensure that all programs are in line with company goals and objectives.

People & Culture

• Improve People and Culture efficiencies on a group-wide basis without compromising critical deliverables
• Link People and Culture deliverables to guest satisfaction, retention, growth and profit enhancement
• Identify opportunities to improve productivity through partnerships with various hotels
• To work closely with the Hotels to grow channels of talent sources by partnering with universities

Key Requirements

• Previous experience in human resources, learning and/or operations in a hotel
• Excellent verbal and written communication skills.
• Ability to level and work with the property GMs and People and Culture Directors
• Confident in the delivery of learning to diverse groups of individuals and sizes of audience.
• Experience in opening of new hotel operations is an advantage
• Ability to travel when required

As a Senior Operations Manager, you will be responsible for overseeing company operations and employee productivity to achieve organisational objectives, including implementation of organisation-wide goal setting, strategic planning, and performance management.

You will manage teams that consist of Production, Inventory and Fulfillment to ensure that our products or services meet quality standards and customer expectations.

You will collaborate cross-functionally within the business and engage in various projects, aimed at enhancing the organisation's capabilities and performance.

You will also establish and implement quantitative and qualitative metrics and operating procedures to evaluate the company's efficiency and effectiveness.

In addition, you will manage the operational budget, identifying cost-saving opportunities and implementing measures to reduce costs while maintaining operational efficiency.

What will the Right Person look like?

• Degree in Business or related field, with at least 8 years of proven experience in operations related roles
• Excellent leadership and people skills
• Proficiency in Microsoft Office suite and other operational software
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet identify and address operational challenges
• Strategic thinker with the ability to develop and implement operational strategies that drive business growth
• Excellent communication skills, with ability to collaborate effectively with internal and external stakeholders
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders