Job Scope:

• Ensure completion of screening, assessment, anticipatory guidance and psychoeducation for mother-child dyads according to milestones
• Assist in care management and cross-referrals to specialists through dedicated protocols
• Maintain a record of mother-child dyads/parents recruited in the program in timely basis
• Work with other departments to assist with arrangement of appointments
• Work closely with research assistant in data collection and survey
• Ad hoc duties as assigned

Job Requirements:

• Diploma in Health Promotion / Health Sciences or equivalent
• Competent in MS Office
• Good communication and interpersonal skills
• Candidate with experience in healthcare industry is at advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Looking for opportunity to serve the elderly in community care setting?

Training provided! New entrants are welcome!

Work Location

Macpherson (walking distance from Tai Seng MRT station Exit B)

Work schedule

Full Time: 44 hours per week, day shift office hour (Mon to Fri, alternate Sat full day)

Part Time: at least 3 fixed days per week

Job Description:

As a Community Care Associate, you will work with a team of Healthcare Assistants & Nursing Aides in assisting the elderly with their daily needs:

1) Basic nursing care:

• Monitor vital signs
• Prepare meals, milk / drinks
• Meal feeding / NGT feeding
• Assist to feed oral medicine
• Shower/ Bed sponging
• Personal Hygiene
• Bed-making (arranging bedsheets)
• Changing diaper/assist toileting
• Transferring / positioning

2) Conduct activities and basic exercise

3) Assist physiotherapist / occupational therapy with rehabilitation program

4) Accompany / Escort elderly for medical / social appointment and outing

Requirement:

• Singaporean / PR
• Community Care Associate training available
• understand basic English
• multilingual an added advantage
• physically fit - able to push wheelchair and assist with transferring of elderly
• love to care for the elderly
• patience & proactive
• no age limit

Join us now!

Shortlisted candidates will be notified.

• Lead and supervise a team of Customer Care Specialists
• Establish performance objectives, offer feedback, and conduct performance evaluations
• Periodically assess the team's knowledge of the latest products
• Foster a collaborative and positive workplace atmosphere
• Provide outstanding customer service
• Develop and implement customer care processes and policies, continually reviewing them for enhanced productivity
• Address customer complaints and inquiries promptly and professionally
• Monitor and evaluate customer response times and service quality
• Generate performance reports in Zendesk and 3CX to track team effectiveness
• Enhance processes and procedures
• Demonstrate the ability to consistently identify opportunities for improvement and implement them
• Recommend new initiatives to management for efficiency enhancement or cost optimization

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

AIC aims to create a vibrant care community for our seniors to live well and age gracefully. Our Community Care Partners play an integral role in helping us attain this national objective. We are looking for a Senior Executive to join our Sector Communication & Engagement Department. The role will assist the Team Lead to help shape and drive effective and timely engagements with our Community Care Partners through our various engagement channels.

Working as part of a team, the role will also see them organising major annual events for the sector, such as the Community Care Work Plan Seminar, Community Care Day and Community Care Conference, over and above other regularised events in AIC’s calendar.

• Assist the Team Lead to execute events involving Community Care sector partners, ranging from conferences, workshops, grounds-up activities to encourage sector-wide discussions, virtual conferences, to awards and recognition events.
• Work with internal stakeholders to assess and identify interests and needs of sector partners.
• Support the Team with basic graphic designing and video editing
• Plan and execute promotional activities for organised events
• Coordinate and monitor event timelines to ensure adherence
• Manage the Awards and Recognition events from nomination, shortlisting, panel ranking, selection of recipients and judging panel and maintain repository of past winners and judges
• Maintain AIC events calendar and its application across various channels/platforms

Job Requirements:

• Minimum recognised degree with at least 2 years of relevant experience
• High level of responsiveness, sense of urgency, ability to operate on a highly pressurised and dynamic environment
• Ability to support with basic graphic designing and video editing
• Experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events is a plus
• Strong interpersonal and communication skills
• Strong drive for results, ability to plan, track and follow through to deliver on aggressive deadlines

• Create a warm and welcoming environment where infants feel safe and secure.
• Holds 3Rs (Respect, Reciprocal, Responsive) when engaging with infants.
• Support age appropriate and holistic development with infants through interactive and stimulating activities.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Higher Certificate in Infant Care(HCIC), Advanced Certificate in Early Years (ACEY), Certificate in Infant/Toddler Care + Early Years Development Framework (CITC+EYDF)
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Manage and support development and enhancements of Silver Generation Division (SGD) related Systems and Applications

• Review systems for continuous process improvements and provide inputs to system vendor based on end users’ feedback.
• Participate in User Acceptance Test (UAT) to ensure new functionalities are sufficient and working properly to meet business requirements.
• Coordinate SGD’s User Access Management (UAM) to ensure smooth onboarding and offboarding to the system.
• Create and disseminate internal communications on system related matters to Satellite Offices.

Manage operations workflow and processes to support HQ and Satellite Offices’ ground operations

• Develop, review and improve work processes to support 17 Satellite Offices in executing daily operations smoothly.
• Develop, disseminate and document operational and schemes instructions/ processes to Satellite Offices.
• Plan, implement and support major SGD projects and pilots with a short timeline.
• Work with other HQ functions to implement data collection, progress tracking and analysis of data for projects.

Manage and support Satellite Offices, AIC Divisions and partners in initiatives to drive social-health integration outcomes at HQ level

• Develop, review and improve work processes to support 17 Satellite Offices, AIC Divisions and partners in new and ongoing initiatives.
• Develop, disseminate and document operational instructions/ processes of the initiatives to Satellite Offices.
• Work with Satellite Offices, AIC Divisions and partners to implement data collection, progress tracking and analysis of data for the initiatives.

Provide administrative and logistics support for Satellite Offices’ daily operations at HQ level

• Plan and coordinate timely administrative and logistical support for Satellite Offices.
• Support finance manager and perform monthly audit checks OPA preparation and payments.
• Support administrative duties assigned at HQ level.

Manage and provide support on AIC schemes-related matters and other related nationwide projects

• Ensure timely communication to Satellite Offices on schemes related matters.
• Ensure that process is applicable to Satellite Offices’ daily operations and work with organisation/AIC division administering the scheme to customise for SGD’s purposes.

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment

Job Responsibilities:

• Plan, supervise, and implement the program for the class in accordance with the policies, guidelines, frameworks and philosophy of the centre.
• Address each child’s educational and developmental and keep accurate records of children’s progress
• through checklists, progress notes, photographs and anecdotal records.
• Provide a safe and stimulating environment for children to work and play in.
• Meet with parents to address any concerns or at parents’ request. Keep Principal informed about student concerns or difficulties.
• Complete progress reports on children for each semester and prepare a developmental portfolio for each child.
• Render basic first aid as and when necessary.
• Being responsible for the arrangement, appearance, decorations, and learning environment of the classroom.
• Attend all teachers meetings and professional development sessions, and participate on committees and activity teams as required. Attendance is mandatory.
• Work cooperatively with other staff/ teachers to ensure optimal benefit for children
• Display a positive attitude, work cooperatively with other staff members and assist new teachers with settling in to MindChamps PreSchool
• Other adhoc duties that might be required from time to time as assigned by your supervisor/the company.

Student Care Teacher (Permanent Part-time, 33 hours per week) - Sengkang | Hougang | Yishun [3770]

Location: Sengkang | Hougang | Yishun

Working Days & Hours: 5 days (33 hours per week)

[Mondays to Fridays: 12.30 pm to 6.30 pm / 1.00 pm to 7.00 pm / 12.00 pm to 7.00 pm for the purpose of meeting (inclusive of 30 minutes’ lunch break) &Saturdays: 9.30 am to 12.30 pm (when required)]

Salary: $1400 - $1700

Responsibilities:

• Mentor children aged from 7 – 12 by providing quality after-school care support in a homely environment.
• Supervising and guiding the children with their homework
• Planning and delivering programmes, such as character development programmes
• Organising enrichment workshops that can help promote the overall development of the children
• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.
• Engage children in outdoor play that serves to build psychomotor skills

Requirements:

• At least A-level or a Diploma in relevant discipline.
• Preferably WSQ Student Care certification.
• Prior work experience with children with special needs is a plus.
• Those without qualifications but have relevant working experience will also be considered

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Customer Care Manager | Upper Thomson

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists Set performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Roles & Responsibilities

The Staff Nurses collaborates closely with the doctor and social worker to provide home-based nursing service to the frail and home bound elders to meet the our companys mission and operational targets, in accordance with the standards of care and service protocols established by the Foundation and the community.

Key Responsibilities

• Conduct home visits and perform comprehensive nursing assessment regularly to homebound frail elders
• Able to triage client condition and respond in a timely manner to address the issue
• Be part of the interdisciplinary team to develop and implement client’s care plan
• Explain care goals and care plans to client and caregivers to gain active participation from them
• Evaluate outcome interventions and revise care plans as needed
• Manage and monitor client’s medical and nursing needs as required
• Maintain documentation of client’s progress and outcomes of care provision
• Assist Doctor in charge and perform nursing procedures as needed
• Assess and provide appropriate education and training for clients, caregivers and team members
• Carry out necessary administrative duties in line with internal and external agency guidelines and SOPs

Key Requirements

• Professional Certificate/Specialist Diploma/Advanced Diploma in Nursing, preferably with training in gerontological nursing
• State registered with the Singapore Nursing Board (SNB) and possess a valid Practising Certificate in Singapore
• Preferably 2-3 years working experience in the social services or eldercare sector
• Extensive clinical knowledge and skills
• Penchant for working with the elderly and caregivers
• Flexible, energetic and able to multi-task
• Team player with competent communication and interpersonal skills

• To assist with liaising with parents and students
• To take on tuition classes, planning of student activities/post-exam activities and curriculum
• Mark and assess their work
• Able to guide Primary levels (English, Maths, etc).
• Supervise and guide primary school homework, life-skills & recreational activities
• Ensure classroom rules, discipline and Safety of children under your charge.
• Passion to work with children
• Conduct indoor & outdoor activities.
• Carrying out basic housekeeping duties
• Any other operational duties as assigned
• Ensuring smooth operation of the centre and provide regular updates to the management
• Committed to work long term
• Strong passion for teaching children
• Meticulous and willing to learn

Lots of opportunities for Career Progression.

You will be an integral part of the team to provide support to the medical team

• Perform Cardiac investigations in the clinic
• Perform ECG, Treadmill, echocardiography test and any other cardiac test
• Assist doctor in reporting

Job Requirements:

• Singaporeans only
• Minimum Diploma / Degree in Cardiac Technology, Biomedical Science

Check Aber Care website for more information

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Perform patient assessment and provide appropriate medical interventions
• Assist doctor and carry out treatment and nursing procedures for patients
• Provide quality nursing care to ensure the smooth operations of clinic
• Perform basic and complex nursing procedures and treatment

Job Requirements:

• Relevant experience in Radiology department
• Minimum Diploma in Nursing
• Registered with the Singapore Nursing Board
• Experience in Interventional Procedure
• 5.5 Days

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504

Senior Care Centre

· The Centre Manager is responsible to lead and manage the full aspects of the centre’s day-to-day operations.

· Provide leadership for the holistic care management of the clients.

· Responsible for the preparation of MOH inspection and licensing.

· Participate in the workplace health, safety and emergency preparedness exercise.

· Responsible for the occupancy rate of the centre.

· Manage the Allied Health team in delivering quality services to Day Care patients and families.

· Ensure robust coordination and communication within the interdisciplinary team.

· Actively engage external stakeholders which are part of patients’ care community.

· Ensure compliance with all required nursing standards and relevant regulations.

· Develop, implement and maintain policies, procedures, and work processes to guide care delivery.

Community Rehabilitation Programmes

· Setting up of Community Rehabilitation Programmes based on the requirements by relevant authorities.

· Coordinate with Rehab team to prepare the Client’s Care Plan.

Manpower Management & Development

· Effective and efficient manpower planning in accordance with MOH guidelines and standards.

· Provide coaching, training and counselling of staff.

Resource Management

· Responsible for proper management of resources which is cost effective, ensure quality standards and improve productivity.

Requirements:

· Possess a Diploma, Graduate Diploma or Bachelor’s Degree in Social Work/Community Care/Gerontology.

· Minimum 6 years’ in related field is required.

· Strong organizational skills, good communication, interpersonal and writing skills.

· Relevant working experience in healthcare setting preferred.

· Must have passion to serve the elderly and well trained to handle dementia clients.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

- Collaboration Practices Across Disciplines and Sectors – Level 4

- Department Performance Management – Level 4

- Emergency Response and Crisis Management – Level 4

- Financial Management – Level 3

- Manpower Planning – Level 4

- Workplace Safety and Health – Level 4

- Strategy Implementation – Level 4

Good-To-Have Competencies

- Quality and Audit Management – Level 4

- Diversity Awareness and Management – Level 4

- Risk Management – Level 4

- Workplace Safety and Health – Level 4

- Change Management – Level 4

- Strategy Planning – Level 4

Critical Core Skills

- Communication – Advanced

- Influence – Advanced

- Collaboration – Intermediate

- Adaptability – Intermediate

- Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

You will be responsible for the planning and implementation of Silver Generation Office's (SGO) volunteer management strategy as well as the entire life cycle management of Silver Generation Ambassadors (SGAs) and other volunteers.

• Keep up to date on the latest trends, identify gaps and opportunities as well as adopt best practices.
• Develop strategy and front the design and implementation of volunteer programme including implementing strategies across the volunteer management lifecycle (Recruitment, Recognition, Rejuvenation, Retention and Exit).
• Develop and implement volunteer engagement and recognition strategies, including long service awards and the like, as well as work with the Satellite Offices and Social Service Agencies to build the right volunteer service culture and an overall positive volunteer experience.
• Establish partnership and collaboration with internal and external stakeholders so as to expand the pool and diversity of volunteers.
• Drive initiatives to increase partnerships and channels for recruitment, etc.
• Lead branding and publicity for the volunteer programme to improve public awareness and credibility of SGO's work with the aim of boosting potential recruitment possibilities.
• Grow expertise in volunteerism and strategise to position AIC as a thought leadership in volunteerism in the eldercare sector.

Job Requirements:

• Degree in any discipline, preferably in social sciences, healthcare or marketing/comms
• At least 10 years of working experience, with at least 5 years in supervisory role
• Proven track record of leadership in volunteer management and experience in partnership management, collaboration and relationship building
• Ability to create and maintain collaborative work relationship within the organisations and with external stakeholders
• Demonstrate expertise in project management and process improvement
• Strong critical thinking, analysis and problem solving skills, and the ability to adjust to multiple priorities
• Able to work in a fast-paced and dynamic work environment

• To lead and support the Marcomm Department.
• Handle marketing and corporate communication matters.
• Assist in fundraising and volunteer recruitment initiatives
• Take charge of public relations and media relations.
• Manage all social media channels for the organization.
• Develop and excute marcomms strategies in line with organisation objective.
• Champion the growth and stewardship of organisation marketing plan.

Job Requirements:

• Singaporeans Only
• Diploma in Communication / Advertising / Marcom
• Minimum 1 years and above in similar job function.
• Knowledgeable in social media. Experienced in communications, PR, advertising , branding, event management
• Preferable to have basic business acumen & simple data mining skills.
• Prior experience in a non-profit organization .
• Good people skills. Team player and able to demonstrate leadership skills

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

Care Executive | CPR/AED | Office Hours | Orchard

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Assist in making assesment for patients' ADL
• Assist to have a Individual Care Plan for patients with stroke and dementia
• Collaborates with programmes team to assess, design, develop and maintain high quality of training programmes.
• Monitor and evaluate patients' individualize needs and progress.
• Conduct training for Therapy Assistant and Care staff
• Facillitate patients in learning to complete job task

Job Requirements

• Degree/Diploma in Occupational Therapy

• Full registration with AHPC

• At least 2 years’ experience in dementia management and geriatric rehabilitation

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

Minimum of 5 years of experience in Customer Service-related role

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition
• Excellent communication and classroom management skills

• Gather requirements, recommend, plan and manage Learning and Development programmes for Staff, Silver Generation Ambassadors (SGAs) and Trainers through regular consultation with leaders and user departments/teams
• Explore and source for suitable Learning and Development programmes that meet learning objectives, build talent competencies and capabilities to support business needs
• Develop, review and/or enhance onboarding, Learning and Development programmes, create curriculum, e-learning contents, case studies and learning resources to support blended learning
• Provide learning reports and data dashboard to support review of learning progression of staff, SGAs or Trainer
• Review feedback and incorporate enhancements to ensure effective of learning programmes and continue to meet learning objectives and needs
• Develop course curriculum, activities, and resources for in house programmes
• Prepare and conduct training and facilitate learning through sharing of experience and examples
• Manage and support training operations for respective programmes
• Support training and coaching of the SGD trainers, organise regular sharing and learning activities
• Establish individual goals in alignment with the programme and/or company goals
• Any other duties as assigned

Requirements

• Bachelor’s degree, Post Graduate Diploma, Professional Degree in any field
• Preferable with 2-3 years of working experience in the related field
• Experience and strengths in developing process documentation, learning and development programmes, communication materials, organisation development and people management
• Relevant knowledge of analyzing training needs and implementing performance gap analysis
• Good training and facilitation skills & experience using Adult Learning Theories.
• Excellent verbal and written communication skills

Job Responsibilities:

• Supervise and guide primary school students on school homework and revisions of all subjects
• Conduct basic enrichment lessons according to the teaching materials provided
• Maintain order in the classroom and ensure students' safety, welfare and security protocols are met at all times
• Maintain regular communication with parents on their children’s development

Requirements:

• Possess at least a good GCE 'O' Level
• Able to handle all four subjects of Chinese, English, Math and Science at Primary School level would be an advantage
• Cheerful, patient and passionate in dealing with children
• Some relevant experience such as student care/ tutoring, certification in student care/ first aid would be advantageous
• Working Hours from 10am to 7pm, on 5-day week
• Work location at 397, Lor 2 Toa Payoh

We offer a rich Chinese cultural ambience, and a friendly workplace.

Interested candidates are invited to apply online with a Full Resume stating Current & Expected Salaries and Notice Period.

You could find out more about our student care centre at: https://www.shhkca.com.sg/after-school-care