We are seeking a dynamic and experienced Supply Chain Manager to join our Spend Squad to oversee our global logistics and distribution in over 40+ countries. As part of the Spend Squad, your role will primarily focus on providing the best delivery experience by ensuring seamless and timely delivery of our physical cards into customers' hands, guaranteeing satisfaction from start to finish. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

This role sits under Payment Operations organisation supporting Product teams ensure that new and current products, features and processes scale efficiently and securely. 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Here’s how you’ll be contributing to the Operations Team

• Supply Chain / Delivery Optimization:

  • Analyze supply chain / delivery processes and identify areas for improvement to enhance efficiency and reduce costs.

  • Develop and implement strategies to streamline supply chain operations and optimize inventory management. i.e centralised and distribution model for our card manufacturing footprint

  • Develop and implement strategies to improve delivery experience for our customers surrounding speed, transparency and cost.

• Contract Negotiation:

  • Lead contract negotiations with suppliers to secure favorable terms, pricing, and conditions.

  • Collaborate with legal and procurement teams to ensure contracts are compliant and aligned with organizational objectives.

• Vendor Management:

  • Build and maintain strong relationships with vendors, fostering collaboration and driving performance improvements.

  • Monitor vendor performance against key metrics and SLAs, implementing corrective actions as needed.

  • Conduct regular vendor reviews and assessments to evaluate performance and identify opportunities for optimization.

• Data Analysis and Reporting:

  • Utilize analytical tools and methodologies to analyze supply chain data and identify trends, patterns, and opportunities for improvement.

  • Prepare and present regular reports and dashboards on supply chain performance, highlighting key insights and recommendations.

• Risk Management:

  • Identify potential risks and disruptions within the supply chain and develop mitigation strategies to minimize impact.

  • Monitor market trends, geopolitical factors, and other external influences that may affect supply chain operations.

• Provide operational support

  • Work closely with our Cards Operations team to orchestrate the seamless flow of logistics and daily processes to ensure the timely and efficient delivery of cards to our customers

  • Act as the first level escalation point from Operational teams if they are facing blockers on delivery operational matters

This role will give you the opportunity to: 

• Make an Impact - You’ll help to optimize our supply chain operations that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5000+ Wisers with 100+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

Our Regional Finance Team is seeking a highly motivated Finance Controlling Senior Manager to oversee the Q-Commerce controllers of a portfolio of countries as well as provide value-added analysis contributing to important business decisions with key stakeholders. The Finance Controlling Senior Manager is based in the Singapore and will report to the Finance Controlling Lead.

Responsibilities:

• Business partnering activities with local and regional stakeholders for APAC markets and all businesses under the Q-Commerce space
• Be part of a lean high-powered Regional Finance Team, having a strong understanding of finance processes and overseeing matters relating to finance accounting standards and processes and month-end closing activities
• Ensure financial reports are produced accurately and in timely manner.
• Point-of contact in matters relating to process optimisation and standardisation, enhance reporting efficiency such as implementing new accounting processes and reporting guidelines
• Partner with FP&A and Business Insights team to provide accurate and value-added analysis that impacts best estimates, budget and forecasting
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Assist in ad-hoc projects, systems implementation and continually automate/streamline processes to improve business efficiency in the region.
• Assist local stakeholders on group accounting policies, audit, tax and other statutory requirements if necessary

• Coordinate and communicate with cross functional and customer working teams to deliver success.
• Ensure relationship between customers and agency teams are optimised through delivery of data led insights.
• Create cross-channel and platform strategies and recommendations through data.
• Work with internal and external stakeholders to drive test and learn initiatives with innovation agenda.

What a Head of Customer Success Management does at Visa: 

·       Identify and implement process improvements within the Customer Success team

·       Drive identification, forecasting and closing of adoption opportunities

·       Manage a team of Customer Success Managers to ensure the team is achieving their and the Pod’s collective goals

·       Mentoring and coaching the team on how to work closely with the commercial team and customers to identify opportunities and understanding new markets/segments

·       Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning

·       Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

·       Able to clearly articulate Currencycloud’s services and solutions to customers, as well as educating the customer on their market

·       Help improve the knowledge of the team, coaching them on new developments within Currencycloud

·       Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

·       Maintain a laser focus on quality, with top-notch written and spoken communication

·       Training and onboarding of new team members

Why this is important to Visa

The Head of CSM is a key role in the teams ongoing development and growth of the Customer Success team, which sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimizing churn.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

The technical team is an independent team of experts within IQ-EQ providing technical and regulatory assistance / advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment.

The core part of technical team work is focused on 3 key areas:

1) Technical Advisory (technical accounting and PE/RE industry / regulatory related queries, technical support to sales and implementation team for new clients etc) ;

2) Technical Reviews (technical / quality reviews of financials, key accounting policies and other complex deliverables); and

3) Technical Updates (monitoring latest accounting, industry and regulatory updates. Issuing technical alerts for internal teams and clients. Delivering technical presentations and other specific training modules for accounting teams).

To facilitate the delivery of the 3 key areas effectively to the stakeholders, a technical team member will be at the forefront of the private equity and real estate fund industry developments, including but not limited to financial reporting.

As a team leader, you will need to resolve technical accounting queries raised by the Client Services (CS) team and clients in a timely manner, provide technical support to sales and implementation team for prospective and/or new clients

You will responsible for performing reviews on the working papers, financial statements and other complex client deliverables (including quality reviews), to help shape and ensure product quality control of the CS output. Whilst main focus is on IFRS and US GAAP, there are opportunities to develop experience in other GAAPs e.g. UK GAAP, Lux GAAP, Monitor latest accounting/ legislative changes impacting our clients and draft technical updates for accounting / legislative changes accordingly for release internally to CS teams as well as externally to global clients.

You also need to develop and deliver (quarterly) Technical presentations to update CS teams on accounting and PE industry developments. Maintain in-house library of technical journals, articles and documentation relating to accounting issues for CS team members to access, Identify control weaknesses from reviews, discussions with internal audit, and recommend control procedures to reduce risk. 

Identify ways to improve efficiency and effectiveness in the group’s system and processes, Supporting the IQ-EQ business by challenging and suggesting ways that the Company can improve and develop profitability, also support development of new services and new business proposals through expert knowledge of internal procedures and industry practice, opportunities to work with senior management on operational and strategic projects, Manage / co-manage Technical Accountant based in Manila and work closely with Technical Team members in UK

Job Responsibilities:

• Expand and Implement International Voice/SMS and Dedicated Lines: Complete business development for enterprise communication services (voice, SMS), IoT cards, and big data directions.
• Problem-Solving with Clients: Communicate with clients to address issues arising in cooperation and find solutions.
• Market Expansion: Utilize sales techniques and implement market expansion tasks according to the company’s sales plans and strategies, achieving sales targets on time.
• Market Intelligence: Provide the company with accurate information on market trends, demand changes, competitors, and customer feedback.
• Customer Documentation: Manage customer records, sales documents, and materials.
• Team Collaboration: Assist the team in achieving the company’s sales targets.

Qualifications:

• Sales Experience: At least 3-5 years of sales experience in Voice/SMS industry.
• Able to travel overseas based on business needs.
• Communication and Negotiation Skills: Strong communication skills and high business negotiation capabilities with good team collaboration spirit.
• Learning and Challenge Orientation: Strong learning ability, a spirit of challenge, good affinity, and a sense of team honor.
• Stress Management and Positivity: Good ability to handle pressure, a positive and passionate attitude, with a preference for those with excellent appearance and demeanour.

Salary: up to $6,000 + Commission + Allowance

Location: One Raffles Quay North Tower

Working hours: Mon-Fri, 9am-6pm or 9.30am–6.30pm

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

We regret only shortlisted candidates will be notified.

Important Note: Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://en.careerintlinc.com/

Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936

Methodist Welfare Services (MWS) is all about empowering people to have life to the full.

We are a non-profit organisation serving people across all ethnicities and religions. We recognise that the people we serve may experience poverty in different ways – weak social support or fractured relationships, poor health, a sense of hopelessness, or a lack of means. We journey alongside them to uncover their inherent strengths, affirm them and support them holistically towards a better life. While MWS’ sphere of impact has expanded since our founding, our core spirit of social holiness remains unwavering. Today, we serve over 11,000 beneficiaries, including children from disadvantaged backgrounds, youths at risk, families in distress, seniors who are socially isolated, and the chronically ill and destitute.

Responsibilities

1. Talent Management

Develop and implement strategies for identifying, and retaining top talent.

Design and oversee talent assessment and development programs to nurture Top Talent.

Create pathways for career progression and succession planning, identifying and grooming future leaders.

2. Leadership Development & Succession Planning

Design, deliver, and evaluate leadership development programs to cultivate strong leadership capabilities across all levels of the organization.

Partner with senior leadership to identify succession gaps and develop strategies to address them.

Provide coaching and mentoring to top talent individuals to accelerate their development as future leaders.

3. Organisation Development

Lead initiatives to enhance organizational effectiveness and agility.

Assess organizational structure, processes, and culture to identify areas for improvement.

Implement change management strategies to drive organizational transformation and foster a culture of innovation and continuous improvement.

4. Employee Engagement

Develop and execute strategies to enhance employee engagement and promote a positive work environment.

Analyze employee feedback and data to identify trends and areas for improvement.

Implement initiatives to recognize and reward employees for their contributions and achievements.

5. Performance Management

Oversee the performance management process, ensuring alignment with organizational goals and values.

Develop and implement performance appraisal systems and tools to provide meaningful feedback and support employee development.

Provide training and support to managers and employees on performance management best practices.

6. Culture

Champion the organization's culture and values, fostering a diverse and inclusive workplace where all employees feel valued and empowered.

Lead initiatives to promote a culture of collaboration, accountability, and continuous learning.

Partner with cross-functional teams to embed cultural initiatives into everyday practices and processes.

Job Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field; Master's degree preferred.
• At least 10 years of experience in talent development, talent management, or a related field, with min. of 6 years in a leadership role
• Proven track record of designing and implementing successful talent development initiatives.
• Strong understanding of leadership development, succession planning, organization development, employee engagement, performance management, and culture.
• Excellent communication, interpersonal, and influencing skills.
• Ability to build strong relationships and collaborate effectively with stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business goals into talent strategies and initiatives.
• Strong project management skills, with the ability to manage multiple priorities and deadlines effectively.

As General Manager, you head the Management Team of the Hollandse Club and are responsible for the daily running of the Club. You will be carrying out the Main Committee’s (MC) policies and directivesand you are the Main Committee’s bridge to the staff. You will report to the MC on the operations and activities as well as on the application of the Hollandse Club’s policies.

The General Manager:

● Initiates and assists design and drives execution of MC-initiatives.

● Overseas the drive to attract new members and revenue creating events.

● Continually looks to enhance membership experience and increase revenue through managing business operations as well as building and maintaining relationships with members, guests, committees, and external parties.

● Drives the club's branding and public relations together with the Management Team and the MC member responsible for Marketing.

● Works together with the finance team and the Treasurer of the MC, to develop budgets for MC’s approval and project cash needs against requirements.

● Ensures cost control systems are in place and monitored.

● Is responsible to effectively manage all partners of the HC.

● Is highly visible to both members, staff, and other stakeholders, listens to their input, feedback and criticism. Ensures optimal member and guest experience by attending to all and resolve complaints whenever required.

● Manages and is responsible for the efficiency and productivity of the daily operations to ensure the business objectives are met.

● Leads, manages, and motivates staff on customer relationship management to cultivate a top-notch international service culture. The General Manager needs to have a respectful vision to guide all HC personnel toward optimal operating results, employee morale and member services.

● Has hire and discharge authority of Hollandse Club personnel, in coordination with the MC.

Requirements:

● Preferably candidates with (tertiary) qualifications in Hospitality Management / Business Management / Business Administration.

● At least 10+ year(s) of proven track record and management experience of operations in (international) clubs and /or hospitality environment.

● Experience in operating in a multi-cultural environment.

● Demonstrated strong leadership and people management skills.

● Advanced Project Management skills with clear examples of success.

● Superb interpersonal, stakeholder management and communication skills.● Proactive, hands-on character as well as seeing the bigger picture and the road that has to be taken.

● Able to work well under pressure and balance multiple priorities and assignments.

● Must have the ability to adapt to change, be flexible and empathetic.

● Demonstrate initiative – ability to think, work, and make independent decisions based on sound judgment.

● Strong affinity with Sustainability and understanding of how this is applicable to the Hollandse Club.

● Must be willing to work in the evenings, weekends, and public holidays.

Procedure

● If you are keen to join our dynamic team, email your detailed CV and motivation to the attention of the Hollandse Club President , via [email protected]

● Within your application, clearly state your citizenship, your employment eligibility status in Singapore and if you require sponsorship for a Work Pass.

● Recent employer references will be required.

Only short-listed applicants will be invited for an interview. To those applicants not short-listed, we extend our appreciation for considering the Hollandse Club as a potential employer.

The Hollandse Club

Established in 1908, the Hollandse Club is an informal, family oriented, international club based in the hearth of Singapore. It offers a wide range of sports, recreation, and dining facilities for its members. Being part of the Hollandse Club means working in a dynamic and multi-cultural work environment with an international group of colleagues. The Hollandse Club is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another and to the diverse members we have, and the communities we serve. We do all of this with kindness, empathy and respect for each other.

We are seeking an experienced marketing and communications professional who is motivated, organised and has previous knowledge in delivering marketing and communications initiatives at a regional level. This role has scope to grow and will have an emphasis on raising internal understanding of best practice, developing marketing plans and campaigns, and being responsible for the marketing of key sectors and regions. 

This is both a strategic and hands-on role – you will need to understand and articulate propositions before developing and executing a pipeline of marketing and communications activities to raise brand and profile, whilst achieving ROI. This role requires an ability to see the bigger picture along with a commitment to high quality, consistent delivery and a determination to always deliver to deadlines. 

The role will be based in Singapore, and report to the Head of Business Generation Asia, as well as working as part of the broader Asia Pacific Marketing and Communications function.  

Responsibilities will include: 

• Developing the Asia Marketing and Communications plan and budget, in line with strategic business plan priorities.  

• Support the identification of key market trends, and support the translation of these into market reports, campaigns and initiatives that enable us to engage the market  

• Develop strategic marketing campaign plans and execute multiple activities over an extended period to drive growth, market presence and profile. Activities may include internal and external communications, events, webinars, thought leadership, digital media, public relations and reports. Measure and report on ROI. 

• Stakeholder engagement with senior internal and external stakeholders locally, regionally and globally to shape and execute marketing activities in line with business priorities. 

• Develop and own the Asia marketing communications calendar, providing the business with visibility of upcoming initiatives 

• Own the planning, coordination and execution of Turner & Townsend publications in Asia, (including but not limited to; design, content, copywriting, imagery, quotations, proof reading and approvals, printing and distribution). 

• Support publication content generation and production processes including the liaison with Senior Management, to formulate case studies and success stories. 

• Monitor market conferences, sponsorships and events with support, identifying strategically important partnerships or opportunities to raise profile.  

• Raise market profile via regional media by maintaining excellent relationships with local, regional, and international journalists, responding to media enquiries appropriately and increasing external coverage in target publications 

• Drive social and digital media engagement through training and developing topical content. Regularly report on engagement and impact 

• Provide input and local specific content to Regional and Global Business Generations publications, as required. 

• Be the custodian of brand guidelines and tools in Asia. 

Job Scope of Finance Manager

About the Role:

The Finance Manager manages the day-to-day financial operations of the school. This role is critical in supporting our financial health and ensuring accurate financial reporting and smooth operational flow.

Key Responsibilities:

· Oversee and manage the general accounting functions, including but not limited to: accounts payable, accounts receivable, general ledger, etc.

· Process payment for invoices, staff claims and payroll in a timely manner

· Manage revenue collection

· Perform month-end and year-end close processes

· Ensure compliance with accounting policies and regulatory requirements

· Prepare financial reports, such as income and expenditure statements, balance sheets, etc.

· Provide support for financial audit

· Prepare financial reporting for management

· Review existing business processes and control environment and make recommendations for improvements

Candidate Requirements

· Bachelor Degree in accountancy / Finance / ACCA qualification.

· Minimum 3 years of relevant working experience

· Finance experience in a school environment will be an advantage

· Ability to work independently with minimum supervision.

· Team player, meticulous, organised and able to meet deadlines.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
•  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is worldwide synonymous with Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are wherever our customers are around the globe. We supply products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

For this position, you must have a valid full work permit in Singapore. We do not offer sponsorship.

We are looking for a dynamic and motivated Service Project Manager to follow up services and after-sales activities for projects in the South East Region.

Linked hierarchically to the Director of Sécheron Singapore, you will also be directly linked to the project management team and quality department for QA/QC purposes.

Main activities:

• Support customers for requests in relation with maintenance activities.
• Support for preparation of quotation for site intervention / training / spare parts.
• Coordination between the quality department located in Europe, clients, suppliers, site engineers and PM to lead technical investigations, determine root causes and put on place an action plan.
• Preparation of detailed presentations to the customers.
• Scheduling of interventions. Gather, with the help of the project team, the necessary information to carry out the mission.
• Check reports after each intervention mentioning purpose of the intervention, analysis and job done on site, and prepare action plan if needed.

• Cost control per resolution.
• Deliver projects within time frame, cost and quality.
• KPI linked to development of services activities.
• Measure of customers’ satisfaction.
• Feedback and return of experience to the design team and quality team.
• Respect of the department’s work procedures and archiving.

What we are looking for:

• 5 years of relevant experience from a similar Project manager or customer support position.
• Electrical and electronic engineering background.
• Candidate should have proven experience in railway field.

• Capability to speak in English is mandatory.
• Flexibility of planning and ability to travel at any given time in the South East Asia.

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

How to apply:

Do you have a positive attitude? Are you seeking a challenging and rewarding work environment? If this sounds like you, we look forward to receiving your application.

For more information, please visit our website: https://www.secheron.com/ You can also find us on LinkedIn.

Looking for different opportunities? Please visit our career site: career-opportunities - Sécheron (secheron.com)

(A) JOB SUMMARY

This role will collaborate with various departments to develop and implement risk management, compliance and ESG strategies, policies and initiatives, helping the company to remain resilient and build a sustainable business.

(B) PRIMARY DUTIES & JOB RESPONSIBILITIES

Risk Management:

- Assist with the implementation and enhancement of the Enterprise Risk Management framework and risk management processes to strengthen risk management capabilities and culture across business units.

- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on risk related matters, including secretariat responsibilities for risk management committees
- Conduct periodic risk assessment and update the risk register to ensure that inherent and residual risks are identified, tracked, monitored and addressed in an effective and coherent manner.

- Collect, analyse, and report on Key Risk Indicators (KRIs), working closely with relevant departments to ensure accurate records.

- Coordinate and conduct risk management related training programs to create risk awareness and enhance proficiency and knowledge in these areas including conducting risk and compliance assessment training workshops
- Assist with the development and implementation new risk management tools and system to improve effectiveness and efficiency of risk management processes

Compliance:

- Provide advisory and support to management and busines units to ensure compliance with applicable laws and regulations
- Keep abreast of market trends and applicable regulatory compliance matters including global developments which may have an impact on business activities

- Assist in the oversight of the Group's Personal Data Protection function, including updates to policies and procedures, staff training on personal data protection, oversee data protection impact assessments, work with Digital Technology department on the adequacy of system and data security controls to ensure data confidentiality is protected

- Maintain and update policies and procedures relating to compliance and governance matters such as Anti-Bribery and Corruption policy etc.

- Perform period compliance checks and assist in the investigation and follow up on compliance issues, breaches of laws & regulations, policies and code of conduct, contract management etc.

- Coordinate and conduct governance and compliance related training programs

Sustainability / ESG
- Assist in the development, implementation and and continuous improvement of sustainability policies and procedures and conduct materiality assessments
- Collaborate with cross-functional teams to identify and implement ESG initiatives that support our sustainability journey and improve resource efficiency

- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on sustainability/ESG related matters, including secretariat responsibilities for sustainability steering committee and sustainability taskforce

- Coordinate the production of sustainability reports, ensuring accuracy, transparency, and compliance with reporting frameworks such as the Taskforce on Climated-Related Financial Disclosures (TCFD), Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB) etc, including coordinating the external assurance process for sustainability reports, ensuring alignment with auditing standards and industry best practices.

- Identify and assess potential ESG risks and opportunities, providing recommendations for mitigation and enhancement

- Monitor, assess and report the organisation’s ESG performance, ensuring alignment with regulatory requirements and industry best practices, including collect, analyse, and report on ESG-related data, working closely with relevant departments to maintain accurate records
- Develop and deliver ESG training programs and sustainability communication efforts to enhance employees’ understanding and engagement in ESG initiatives

SECONDARY DUTIES AND RESPONSIBILITIES

- Manage and support implementation of company-wide new initiatives and projects
- Act as liaison with internal auditors on risk management, compliance and ESG related matters
- Undertake any other tasks which may be assigned on an ad-hoc basis

(C) REQUIREMENTS

- Degree or professional qualification in relevant discipline (eg. accountancy, business, sustainability, etc)

- Minimum 3 years of relevant experience in accounting, auditing, finance, risk management, compliance, ESG or sustainability reporting, etc

- High level of proficiency in data analysis and reporting and project management

- Self-motivated team player who is meticulous, organized and has strong analytical skills

- Strong collaboration skills and able to work independentl in a fast-paced environment

- Strong written and oral communication and presentation and interpersonal skills

- Strong stakeholder management skills and ability to interact well with different functions and levels

- Strong understanding of ERM and ESG frameworks, regulations and industry standards

- Proficiency in relevant reporting software that facilitates data visualizataion and presentation, such as Powerpoint, Excel, TAbleau, or ERM/ESG-specific platforms will be highly beneficial

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

The Manager, Strategy and Operations for Visa Consulting & Analytics Regional SEA (IPVMC) will be entrusted with a broad portfolio of responsibilities helping Visa to accelerate the growth of its client-facing consulting and analytics services.

Responsibilities

• Support the design and development of core infrastructure needed to grow Visa Consulting & Analytics (VCA) in the Regional SEA cluster comprising of Indonesia, Philippines, Vietnam, Myanmar, and Cambodia (IPVMC). This includes, but is not limited to, people/talent, project management, financial tracking, reporting and client development.
• Balance facilitation, influence, and leadership to drive execution across the VCA Regional SEA (IPVMC) team, support the business tracking process (Pipeline Review, Preparation of Monthly and Quarterly Business Reviews etc.)
• Drive industrialization of the VCA practice by supporting initiatives like pricing, knowledge management, thought leadership, training, culture related initiatives and improving operational efficiency.

Job Functions & Summary:

Assist the Operations Manager in the overall supervision of daily housekeeping operations. Responsible to ensure a clean, comfortable and safe environment for the Club members, guests, employees and business partners. Supervises all housekeeping employees and landscape contract workers, plans and assigns work assignments, give trainings existing and new employees, inspects work employees work assignments and Clubhouse areas, requisition of supplies, plan and maintain periodic housekeeping cleaning schedules.

Job Roles & Responsibilities

• Plan daily departmental operations and Club’s daily events.
• Supervise all housekeeping employees, take disciplinary actions when needed. Evaluate employees and put up recommendation to Housekeeping Manager.
• Conduct training for existing and newly recruited employees.
• Plan, review and implement Standard Operating Procedures and risk assessments.
• Plan the work for the housekeeping department and distribute assignments accordingly.
• Conduct daily briefings for the team.
• Plan the employee schedules and manage employee days off and leave planning.
• Plan, manage and approve all supply requisitions.
• Audit and inspect housekeeping team work assignments and ensure that staffs executed duties as per standard operating procedures.
• Ensure cleanliness, orderliness and appearance of the entire Clubhouse, F&B outlets, Function Rooms, Grand Ballrooms, Meeting Rooms, Admin Offices etc.
• Daily quality checks of the club house and identify defects to be rectified. Work and liase closely with maintenance team.
• Organize inventories with accounts and Cost Control for uniform and fixed assets.
• Maintain par stock of guest supplies and toiletries, cleaning supplies, staff uniform etc.
• Manage and work closely with pest control vendor. Organize pest control and eradication activities with pest vendor.
• Manage and supervise internal pest control measures and ensure routine control schedules executed, ensuring consistency.
• Establish regular periodic inspection schedules relating to pest control.
• Attend Pest Control Working Group meetings and/or other any other meetings when required.
• Manage and control department financial performance.
• Assist purchasing department in selecting suppliers for items related to housekeeping.
• Plan, supervise and manage landscaping activities for Clubhouse.
• Plan, supervise and manage landscaping activities for outsource facility attendants.
• Attending and resolving member complaints promptly.
• Verification of supplies consignments.
• Review all housekeeping service, license contract terms and conditions.
• Focus and maximize people-management resources on processes that attract, retain and develop people by identifying and developing staff skills to meet the future Club’s business unit needs.
• Any other duties that may be assigned from time to time.

Job Description:

The Customer Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.
• 5 days work week/Saturday is a working day
• Off on 1 of the weekday and rest day on Sunday
• Mon to Fri 8:00am to 5:30pm / 8:00am to 5:00pm

Responsibility:

Staff is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.

Job Responsibilities:

• Offer direction/assistance to desired location with open palm.
• Assist patients with their baggage and/or belongings from the taxi stand or from/to their vehicle during admission/ discharge.
• Operates wheelchair lift as and when required.
• Station at main entrance of TMC, Concierge Counter, Information counter and provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
• Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the -Novena areas and our other peripherals clinics.
• Assist to receive hospital items such gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge and Bellman when they are on meal breaks, sick leave, annual leave etc.
• Any other duties that may be assigned from time to time.
• 5 days work week including weekends and PH

Requirements:

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player

(A) JOB SUMMARY

You are responsible for medical affairs and clinical matters for the hospital, which includes:

1. Providing support to the Medical Advisory Board and Continuing Medical Education Committee.

2. Oversees Doctors’ Accreditation and Credentialing, and Re-accreditation matters and to ensure that all doctors’ accreditation status is updated timely.

3. Manages medico-legal matters and Serious Reportable Events promptly and according to timeline.

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. To be the secretariat for Medical Advisory Board meetings, which include scheduling of meetings, minute taking and any other related matters in accordance with the Terms or Reference.

2. To be the secretariat of any ad-hoc Quality Assurance Committee (Including Committee of Inquiry) that may arise from time to time when there are cases for deliberation and discussion within the Medical Advisory Board and its subcommittees.

3. Risk manage and de-escalate medico-legal matters and Serious Reportable Events (SREs), including but not limited to:

a. Clinical Cases

• Maintaining records and data of medical incidents to:
• Summarize the information gathered from all stakeholders and prepare both preliminary and final reports (incorporating the views of expert opinion and legal advice provided) on the position adopted by the hospital and its rationale.
• Corresponding appropriately with hospital’s appointed legal advisors.
• If necessary, submit the MARSH report form to the hospital’s appointed insurers as and when necessary.
• Submit data timely to the National Quality Assurance System (NQAS) according to the stipulated timeline for all SRE cases.
• For medico-legal cases, to monitor and respond timely to all enquiries and follow-up actions from hospital appointed legal advisors or any other parties involved.
• Ensure prompt communication to patient or their next-of-kin as and when required.

b. Management of queries relating to Clinical Operations

• Respond to queries relating to Clinical Operations policies from both internal and external parties and maintain the query database.
• Assist in the preparation for any MOH Licensing and Accreditation Audits.
• Timely submission of data into Healthcare Application and Licensing Portal (HALP).
• Follow-up closely with all stakeholders for data submission prior to hospital inspection for Annex A submission and preparing Annex B for actual inspection.

4. Work closely with Quality Management Department for smooth hospital inspection by the MOH team.

5. Keep close tracking for all incoming emails from MOH and disseminate timely to Senior Management and all stakeholders for follow-up actions.

6. Work closely with Administrative Executive to administer Doctor’s applications for Accreditation and Credentialing and Re-accreditation including maintaining the master files and database of the accredited doctors to be updated timely. Ensure that all licenses, memberships, and certificates are renewed and valid at all times.

7. Support Doctor’s engagement and relationship building, including the administration of Continuing Medical Education (CME) activities such as organizing of medical talks / seminars / workshops for doctors and CME points submission.

8. Disseminate timely notification to doctors when there are urgent updates on hospital’s matters such as disruption to pharmaceutical items, etc.

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Any other duties and responsibilities that may be assigned by the Reporting Officer and company from time to time based on the company’s needs.

2. To take on any other special projects as assigned.

(D) KEY JOB SPECIFICATIONS

• Relevant tertiary qualification. Degree in any disciple.
• Medical / Nursing / Healthcare Management degree preferred.
• Minimum 5 years of relevant experience in healthcare services managing medical affairs portfolio preferred.

Responsibilities

• Managing media relations and organizing press conferences from time to time.
• Driving media announcements including media releases, media statements, events, and online updates.
• Monitoring and effectively managing any news and crisis related to the Club.
• Managing the Club’s postings through various social media platforms to increase followers and likes.
• Developing and executing appropriate marketing and social media strategies.
• Planning and developing all marketing collaterals for the Club.
• Planning, managing timelines of publications for the Club’s magazines and Annual Reports.
• Verifying all artworks produced by the Club’s in-house graphic designer.
• Overseeing the Club’s official website and ensuring it is relevant and up-to-date.
• Creating social media strategies, content generation and feedback management.
• Ensure the accuracy of all information on the Club’s official website and all Club related notices, publications and social media posting.
• Assisting management with the preparation of all communications/ public relations materials when required.
• To assist the management on all events and Club major events.
• Perform any other duties as assigned by management.
• The candidate shall report directly to the General Manager.

Pre-requisites

• Bachelor’s Degree in Marketing or a related discipline
• At least 5 years’ experience in a similar capacity, preferably in the hospitality industry
• Excellent communication (oral and written), marketing, presentation and copywriting skills.
• Pleasant personality, good interpersonal and leadership skills to inspire and motivate the team
• Good contacts with the media, lifestyle vendors and sponsors
• Good knowledge of events, activities and latest industry trends

Interested candidates are invited to apply with detailed resume.

Roles & Responsibilities : -

Quality Management and Control:

• Assist professional consultant with HSA and medical-licensing-related matters and establish the operation system during the initial setup period.

• Oversee the entire packaging workshop, including specific data coding, laser printing, and cellophane wrapping of finished products.

• Manage the entire product packaging process, including the inspection of finished products and packaging materials.

• Fully responsible for Inspections and Approval of all packaging materials, comprising starting intermediate, bulk, and finished products, to align with our premium standards and high-quality specifications.

• Ensure all relevant testing are conducted and records are evaluated.

• Approve specifications, sampling instructions, test methods, and other Quality Control procedures.

• Responsible for ensuring top notch maintenance of the factory premises, and production equipment.

• Participate in internal facility inspections (internal audits) to evaluate and improve site quality systems.

• Maintain written and signed records of all audits and inspections, reporting to management as required.

• Investigate non-conformance using 8D principles of root cause analysis to deliver effective solutions via the corrective action reporting process.

• Communicate with other teams, departments, and stakeholders to align quality control processes with business objectives.

• Develop, implement & review SOPs, protocols/batch records, reports, quality and regulated records for accuracy and compliance with regulations and internal policies.

• Ensure appropriate validations are performed.

• Ensure proper initial and regular training of department personnel is being conducted and adapted as required.

• Oversee and monitor the overall Quality Management System to ensure production meets the highest standards.

• Manage and maintain quality control documentation, ensuring all necessary records and reports are accurate and up-to-date.

• Assist consultants in training operational personnel regarding basic regulatory requirements.

Knowledge/Skill Requirements:

• Candidate must possess at least bachelor's degree / Master Degree or higher in Chemistry/ Pharmaceuticals or equivalent in a relevant field.

• Strong leadership skills with the ability to motivate and inspire team members to achieve business objectives.

• Competent and highly motivated to Head and Manage the Quality Control and assurance team.

• In-depth knowledge of GMP and other relevant industry standards and regulations.

• Excellent analytical skills with the ability to analyse data and identify trends.

• Strong communication skills, effective with team members and stakeholders at all levels.

• Attention to detail and ability to identify and resolve issues quickly and effectively.

• Strong problem-solving skills with the ability to think creatively and develop innovative solutions.

• Excellent organizational skills, capable of managing multiple tasks and priorities simultaneously.

• Extensive knowledge of quality control processes, procedures, and policies.

· Proficiency in Microsoft Office Suite and other relevant software applications.

• Minimally 6 years to 10 years of experience in Quality Control within the manufacturing industry.

Expected High Performance Behaviours:

• Exhibit a positive attitude regarding work and responsibilities.

• Ability to work collaboratively within a team.

• Maintain effectiveness during significant changes in work tasks or environment, adjusting effectively to new work structures, processes, requirements, or cultures.

• Consistently seeking to enhance efficiency and improve quality standards.

This position is based in Hong Kong (New Territories)

Responsibilities:

• Develop and execute health and safety plans in the workplace according to legal guidelines.
• Prepare and enforce policies to establish a culture of health and safety within the organization.
• Evaluate practices, procedures, and facilities to assess risk and adherence to safety laws.
• Conduct training sessions for employees on safety protocols and best practices.
• Investigate accidents, incidents, and near-misses, identifying root causes and recommending improvements.
• Monitor compliance with safety regulations and address any non-compliance promptly.
• Develop and implement emergency response plans and evacuation procedures.
• Communicate safety guidelines and procedures to all employees.
• Report on health and safety issues and maintain accurate records.
• Develop relevant policies to maintain a safe workplace environment.

Requirements:

• Bachelor's degree in Occupational Health and Safety, Environmental Science, or related field.
• Minimum of 5 years in safety management, preferably in the construction industry.
• Excellent attention to detail to identify hazards and risks.
• Ability to communicate safety guidelines effectively to a multidisciplinary workforce.

Clarence Khoh

R1552376

Barrio is one of many exciting restaurants under CA Concepts: Barrio by Kulto, Cenzo, Kulto, Chicco. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Overseeing of the service of the restaurant.
• Responsible for the smooth running (opening shift & closing shift) of the restaurant.
• Handle guest complaints and feedback to ensure guests satisfaction and continuous improvement in food products and services.
• Provide coaching and feedback to staffs.
• Monitor and maintain the operating systems of the outlet.
• Ensure food quality and hygiene standard is maintained.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all food-related complaints to the Chef immediately.
• Ensure team briefings are carried out before each service period.
• Monitor and maintain the operating systems of the outlet.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Handle emergency and difficult situations.
• Adjust any modifications to checks or bills.
• Ensure that all staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Develop and implement service-related training programs.
• Perform miscellaneous job-related duties as assigned.

Job Duties

• Ability to communicate in English
• Able to work in a team environment
• Highly Responsible and reliable
• Able to work well under pressure in a fast-paced environment

Benefits:

• 5 day work week

Barrio is one of many exciting restaurants under CA Concepts: Barrio by Kulto, Cenzo, Kulto, and Chicco. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Some duties include but not limited to:

• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Take and schedule reservations, greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.

Benefits:

• 5 day work week

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

You lead with a vision to secure the best experience for all our colleagues and customers. ​

You analyse and follow up on Sales & Profit KPI's for your department. ​

You support recruitment and ensures growth of team​

You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. ​