Job Scope

• Handle customer enquiries through emails and calls or forward to the relevant department for assistance.
• Update Company contact list (Excel spreadsheet, Portal, Linkus App)
• Update of ownership Listing.
• Ensure all letters are franked properly, fund requisition, (Update total numbers of letters frank into the spreadsheet every end of the day) and ordering of ink cartridges (When needed).
• Assigning company referral cases to agents, following up with calls, and updating the spreadsheet.
• Assisting to forward the commercial listing emails
• Other ad hoc duties as assigned by the manager.
• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution
• Take the extra mile to engage our salespersons
• Assist in liaising and creating agency collaterals like name card design, mailers, etc
• Assist in the design and creation of graphics, and layouts for making name cards

Requirements

• Diploma holder of any discipline with 1 - 5 years of experience
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment
• Knowledge of creative design tools (e.g. Photoshop/Illustrator/Indesign/Canva) will be a plus point

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you. Simply submit your application with your updated Resume in MS Word Format to Then Eugene (EA Personnel Reg. No.: R22104742) by clicking the ‘Apply link’.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process, or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Description & Requirements

• Recruit, select, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

Responsibilities:

• Assist CEO on all commercial, procurement and contractual matters for the operation of power plant and mine.
• Perform commercial review on new tender, contracts or contracts’ amendment and make recommendation to the CEO.
• Undertake financial analysis and review on historical performance and projection of the company.
• Responsible for review of all project reports.
• Involve in the commercial meeting with project stakeholders.
• To undertake specific task under the instruction of CEO

Requirements:

• Hold a Master's degree in Engineering, Business, or Finance.
• Possess a minimum of 10 years of relevant work experience, with demonstrated hands-on leadership and results-driven orientation.
• Ability to effectively manage across different cultures, with strong communication skills.
• Demonstrate a proven international track record, preferably in the power or infrastructure sector.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Description:

• Assist in analyzing financial statements on a monthly basis and report on variances.
• Perform tax computation for ECI and address tax queries.
• Review quarterly GST.
• Liaise with Corporate Secretary, Auditor, and Tax Agent.
• Monitor project performance, key indicators, and prepare project reports for review.
• Monitor and control project budget.
• Submit quarterly, biannual, and annual surveys.
• Review loan/lease agreements.
• Ensure compliance with accounting policies and statutory requirements.
• Conduct credit assessments for customers and vendors.

Job Requirement:

• Degree in Accounting or Equivalent.
• Minimum of 10 years of relevant experience.
• Proficiency in Microsoft Office.
• Highly analytical with strong attention to detail.
• Possess a good working attitude and able to thrive in a demanding and high-pressure environment.
• Proactive team member.
• Good interpersonal and communication skills.

HOW TO APPLY:

Interested applicants please send your latest resume to ref37(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

Current salary (breakdown)

Expected salary

Notice period

Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Jayden Ong

EA Personnel Reg No: R24119451

Company information

Registration No.

201935022Z

EA No.

19C9950

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Position: Customer Service Officer

Location: Mountbatten

Salary: Up to $2800

Job Description:

• Manage incoming calls, ensuring accurate coding and resolution.
• Collect precise customer information and update records accordingly.
• Verify support agreements and warranty validity following local guidelines.
• Log all calls, including compliments and complaints, in the CRM system.
• Enter complete and accurate data into the CRM tool.
• Scheduling appointments across service centers and ensuring mobility services are offered.
• Screen technical calls and direct them to the appropriate channel.
• Provide customers with call numbers for follow-up.
• Offer timely and professional general advice to customers.
• Assist in special product campaigns or promotions.
• Coordinate services, pickups, and deliveries for customers.
• Assist in generating required daily, weekly, and monthly reports.

Job Requirements:

• Must be comfortable to do OT.
• Capable of thriving in a high-pressure and fast-paced work environment.
• Minimum 2 years of experience in the Customer Service industry.
• Minimum 2 years of experience in Call Centre support.
• Strong Customer Service skills.
• Effective Communication skills.
  

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Responsibilities:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in business oriented matters
• Perform vendor negotiation activities for business needs
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Location: Woodlands

Industry: Injection Molding

Mon to Fri 8.30am to 5.30pm

Basic: $4000-$5000+car allowances $750

Job Description

• Reporting to the VP, Business Development, you will be responsible for identifying and establishing new business opportunities for Medical Devices regionally and globally, exploring all innovative ideas and establishing relationships with customers, provide strategic sales leadership to drive business growth, revenue and gaining market share, ensuring that target marketing goals are met.
• You will also collate and analyse marketing data and competitors' activities in order to keep abreast of market requirements.

Requirement

• Degree / Diploma or its equivalent with minimum 5 years' sales and marketing experience in a plastic molding industry
• Result oriented and highly motivated self-starter with the ability to work independently Mature with
  good leadership qualities, presentation, communication and interpersonal skills.
• Knowledge in ISO 9001/13485 QMS and IATF QMS will be an added advantage
• Possess own vehicle

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

-Manage multiple outlets day to day operation and sales

-Able to manage, coach and motivate sales and therapist team to achieve target and KPI

-Manage and make sure customers satisfaction are meet

-Manage customer complaints

-Evaluate staff performance and provide feedback

-Outlet administration duty

-Other ad-hoc duties when required

Requirements:

-Experienced in Reception, Front Desk, Customer Service and Administrative duties

-Excellent customer service with good communication & Interpersonal skills

-Responsible, Positive work attitude and with good Initiative

-Prefer applicants with relevant experience in the Beauty Industry

-Able to work retail hour

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Collateral Risk Management Team oversees the management of risks relating to collateral received in connection with BoS client’s borrowing and trading activities. The team’s objective is to manage risk efficiently and effectively so as to protect the bank’s financial returns and sustain business growth. The team has two functions: Methodology and Analytics function focuses on the development of quantitative model, approach and methods to apply for evaluation of collateral risk and the formulation of risk parameters and policy framework. Operationalisation and Monitoring function focuses on the implementation of the relevant policy and operating procedure, ongoing monitoring, timely action taking and day-to-day business support.

This job opening is with Methodology and Analytics function area of collateral risk management.

Roles and Responsibilities:

• Develop and maintain the bank’s collateral lending and derivatives margining methodology. Perform regular review and analysis to ensure that the models are in line with the bank’s risk policy and are appropriate under the evolving market conditions.
• Discover and diagnose methodology related issues including input data, assumption, concept, computation, system implementation process and thus design and propose model refinement and enhancement
• Carry out periodical risk calibrations, back testing, benchmarking. Respond to queries and challenges from independent model validators, internal or external auditors to ensure the soundness and correct application of the models.
• Support new products and businesses. Conduct research to develop risk management approaches, tools, and analytics to help widen business coverage and product scope.
• Work with Risk Managers and developers on the design and development of risk management systems and infrastructure.

Requirements:

• At least 7 years of relevant experience in risk analytics
• Good university degree in a quantitative discipline (e.g. Mathematics, Statistics, Financial Engineering etc.) with a strong ability of handling data and performing quantitative analysis.
• Advanced knowledge of key products of capital markets. Understand the main risk drivers and factors. Familiar with valuation of the financial instruments and derivatives.
• Analytical and independent thinker with good written and verbal communication skills especially in explaining complex technical subjects in a simple/pragmatic manner to business and senior management.
• Strong curiosity of the field, proactively seeking opportunity of learning and progress.
• Strong team player with good communication, interpersonal and organizational skills

• Developing a project plan and managing the schedule, budget, and team members’ time sheets to ensure completion of the project within the specified time frame
• Communicating with clients and stakeholders to ensure they are aware of project status and any potential problems or delays
• Ensuring compliance with all laws, regulations, and best practices for safety and environmental concerns
• Managing procurement activities, including ordering raw materials and equipment, arranging for shipping and delivery schedules, and negotiating prices with vendors
• Conducting feasibility studies to assess business opportunities and make recommendations regarding strategy or implementation plans
• Coordinating with suppliers and subcontractors to ensure that materials are available when needed and that tasks are completed on time and within budget
• Managing the day-to-day operations of a project including hiring personnel, purchasing materials and supplies, monitoring budgets, and ensuring compliance with governmental regulations

Overseeing the project closeout process to ensure that all documentation is complete.

Our client is actively searching for a Manager, Senior Asst Manager, Strategic Planning and Coordination to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Support the division to drive the strategic planning (Long-term and annual planning) process and cascading plans across the institution
• Perform analysis to identify organisational effectiveness, strengths and weaknesses
• Coordinate, consolidate and integrate the different sources of information for communication to management and/or seed discussions at management meetings
• Collaborate with stakeholders to integrate and streamline work planning with resource planning
• Support in the development, review and communication of policies, frameworks and processes
• Support in the data analysis of key performance indicators for communication to management through regular updates/reports
• Support the division’s involvement in the preparation of the periodic reports to the management and Board of Trustees and government bodies
• Participate in working groups / projects (e.g., Data Security & Protection) and assist in the implementation of the initiatives
• Provide secretariat support for key management level meetings
• Preparation of presentation slides for Senior Management and materials for senior management-level meetings
• Any other projects or tasks as assigned

The ideal candidate will need to have the following qualities and experience:

• Tertiary qualification in relevant discipline
• Relevant experience in strategic planning, policy development and formulation work preferred
• Experience in environmental scanning an added advantage
• Excellent research, analytical and problem-solving skills
• Strong planning and organisational abilities
• Good writing, presentation and communication skills
• Strong interpersonal and stakeholder management skills
• High level of flexibility and a positive attitude to innovate and change
• Self-driven and proactive
• A good team player and comfortable working in a fast-paced and dynamic environment

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

JOB SUMMARY

Plans, implements, coordinates and manages all engineering operations, maintenance, communications, energy management, and manpower development programs for a facility, campus or portfolio of buildings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages technical staff, including hiring, training, personnel development.

Manages operations and maintenance for assigned facilities and assists in development of operating and capital budgets.

Assists in operations and maintenance issues, troubleshooting and problem solving as required including all documentation required to fulfill the task.

Recommends/implements improvements for preventive maintenance programs on an on-going basis and develop/maintain effective building-specific maintenance and safety procedure manuals. Ensure that the maintenance and operations related to engineering is in line with the client requirements.

Coordinates maintenance efforts with outside contractors, tenant personnel and technicians. Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues and must remain current with latest HVAC technology trends.

Maintains on-going communication with tenants, clients, owners, facility management team and vendors.

May assist in solicitation and acquisition of new management contracts and coordinate development of and/or maintain as-built drawings.

Responds to incidents and emergency situations, remotely for all countries and physically in Singapore if needed, (fire, evacuation, equipment failure etc.) and responds to customer concerns. Provide regular updates to all stage holders based on the approved channel by the client.

Implements and administers inventory control programs/purchase parts and supplies.

Develops specifications and assists in solicitation and administration of maintenance/repair service contracts.

Ensures compliance with applicable codes, requisitions, government agencies and company directives as relates to building operations.

Management of the building power down for all locations including coordinating with the local FMs and the local vendors.

Other duties as assigned by the client, the manager or the account management team.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff which aligns to the account and company goals. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representation of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight years experience and/or training. Or equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, project controls and environmental regulations to include safety regulations. Degree in Electrical Engineering or Mechanical Engineering is preferred, Singapore LEW license holder is a plus.

CERTIFICATES and/or LICENSES

Universal CFC certification. Certification / license in two or more of the following is desired, and certain certifications may be required by local / state jurisdiction: electrical, mechanical, HVAC and refrigeration systems, boiler, plumbing. Facilities Management certification is desired.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system, SharePoint, and CMMS.

Working knowledge and understanding of architectural, electrical and mechanical systems. Understanding of leases, contracts and related documents.

OTHER SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting and achieving target deadlines for the team and activities. Errors in judgment may cause long-term impact to self, co-workers, supervisor, department and/or line of business, hence it is very important to have the ability to have an analytical and strategic thinking mindset and composure under pressure to make the right judgment under pressure.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level,

2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you foresee could result in an accident or injury and / or stop work if required.

As a Manager:

1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:

a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,

b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,

c. Support “stop work” authority when it is exercised in good faith,

d. Communicate any / all potential workplace hazards and workplace procedures.

Role and Responsibilities

- Designs system/data product solutions, tests the performance and usability of systems/data product and prepares user training documentation.

- He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs.

- He/She acts as a liaison between system users and technical staff to address questions and issues

Requirements/ Qualifications

- More than 5 years experience in requirements gatherings and project implementation

- Analyse systems/data products and processes to identify enhancement opportunities

- Guide documentation of specifications and interfaces between systems/data products

- Have experience in agile framework

- Familiar with user stories writing

- Good team player

Job Description

“Meet the People Behind the Scenes ”

We are an energetic and enthusiastic team that is always seeking to provide our customers with top-notch financial service similar to what you would receive from a private bank. It is our sincere belief that each customer is unique, and we strive to consistently amaze everyone who visits our branch. Working together, we emphasize teamwork to create a positive first impression on our customers. As the face of our organization, this role is of paramount importance to us.

"A Preview of the Role"

Our Customer Experience Ambassadors represent our company in a friendly, welcoming way. Wearing a friendly smile is important, but it goes beyond that. As an integral part of our business's front-end, you ensure that our customers feel exceptionally well cared for and that our business operates at its peak efficiency. It is your responsibility to maintain our professional image, to deliver excellent customer service, and to ensure that each customer's journey with us begins smoothly.

"Day-to-Day Activities"

A key part of your daily duties includes the following

• Provide financial solutions for clients through an understanding of their financial requirements
• Assist new customers with the application process
• Conduct eligibility checks on applicant’s application
• Provide clear and coherent explanation of loan contract terms, products and details to clients
• Timely follow up and update loan application status to the clients • Perform corporate and personal loan disbursement
• Schedule appointments with clients to facilitate payment
• Make follow-up calls with customers for better business opportunities
• Maintain a professional and organized environment
• Ad-hoc duties as per assigned by superiors

"Key Qualities"

We are seeking an individual with a friendly and friendly personality who is devoted to providing excellent customer service. To communicate effectively with Mandarin speaking clients, strong computer skills and excellent proficiency in both English and Mandarin are essential. This position also requires the maintenance of a presentable appearance.

"Value -Add Qualities"

Skills that can bring added value to this role include having prior experience with CRM systems, having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.

Requirements:

• Possess at least a GCE “O” level certificate.

• Independent, meticulous and detail-oriented

• Good interpersonal and communication skills

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

DUTIES & RESPONSIBILITIES:

Position Overview:

The Library Manager plays a crucial role in ensuring the effective management and operation of two libraries within the school – one for the secondary school section and another for the junior college section. The Library Manager is responsible for developing, maintaining, and promoting library resources, services, and programs that support the educational and recreational needs of students, teachers, and staff. This role involves both administrative and educational components to foster an environment conducive to learning and research.

Key Responsibilities:

1. Library Operations Management:

● Oversee the day-to-day operations of both the secondary school and junior college libraries.

● Fine-tune and enforce library policies, procedures, and guidelines to ensure consistent and efficient library usage.

● Oversee the main functions of the library – Finance, Acquisition, Cataloguing, Reporting, Weeding and Circulation.

● Manage library staff, including hiring, training, scheduling, performance evaluations and welfare of staff.

● Monitor library budgets, expenditures, and resource allocations.

2. Collection Development:

● Collaborate with teachers, curriculum coordinators, and school administrators to curate library collections that align with the academic needs of both sections.

● Evaluate and select appropriate print and digital resources, including books, journals, databases, and multimedia materials.

● Regularly assess the relevance and currency of the collections and make informed decisions about acquisitions and deselection.

3. User Services:

● Provide exceptional customer service to library users, assisting with research, information retrieval, technical inquiries and book recommendations.

● Foster a welcoming and inclusive environment in the libraries to encourage learning and collaboration.

● Support CCA teacher-in-charge in training and supervising student librarians.

4. Library Technology and Systems:

● Oversee the implementation and maintenance of library management systems, databases, and digital platforms.

● Ensure user-friendly access to electronic resources and digital collections, troubleshoot technical issues, and facilitate training for library patrons.

5. Promotion and Outreach:

● Develop and implement strategies to promote library resources and services to students, teachers, and parents.

● Organize and participate in events, book displays, and reading initiatives to encourage reading culture and engagement within the school community.

6. Collaboration and Partnerships:

● Collaborate with subject teachers and faculty to integrate library resources into the curriculum.

● Support Library Head in all matters pertaining to the library as a resource center.

7. Professional Development:

● Stay updated with current trends and developments in library science and education through continuous learning and participation in relevant workshops, seminars, and conferences.

REQUIREMENTS

1. Bachelor's or Master's degree in Library and Information Science or related field.
2. Previous experience in library management, preferably in an educational setting.
3. Strong organizational, communication, and leadership skills.
4. Proficiency in library management systems, technology, and digital resources.
5. Knowledge of educational trends and curriculum needs.
6. Ability to work collaboratively with diverse stakeholders.

• Competent in full spectrum of HR duties and responsibilities.
• Oversee the HR team and implement HR initiatives including human capital, people management, talent management, succession planning, performance management, compensation and staff benefits.
• Design and structure programs, policies, and procedures to ensure existing HR practices comply with the Employment legislation.
• Liaison between Union and Management
• Manage employee relations, employee engagement activities, conflicts, and disciplinary matters.

Requirements:

• Possess Bachelor’s degree in Human Resource Management, Business Administration or equivalent
• IHRP Certification preferred.
• Minimum of 6 years of HR and administrative management experience.
• Good knowledge of MOM guidelines and Employment Laws
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Labour Union experience would be advantageous.

• Attractive benefits + AWS + Bonus
• 5-day work week
• Shuttle bus provided from MRT station

• Stock Management: in the store and in the warehouse; movements between stores; centralization of the merchandise
• Responsible for purchase order entry and updates. Keep track of and communicate status of upcoming POs.
• Input designated SKUs for markdown into appropriate merchandising system
• Produce an on-going set of weekly reports (e.g. On Order Report) as well as ad hoc business reports
• Prioritize multiple responsibilities to ensure all deadlines are met, and resolve any issues in a timely manner by partnering with appropriate business partner(s).
• Having constant communication with stores and Sales Manager on their needs.
• Pushing the sales further on special dates /occasions in the country (will coordinate activities among all departments including warehouse to make sure the country is ready for its special occasions (public holiday etc.))
• Less broken sizes in the stores (following up the consolidation among the stores also constantly working on clusters per category for each store)
• Liaise between 3PL & store on all deliveries matters

Requirement:

• Minimum Diploma in any discipline
• Minimum 3 years of customer service, order management and inventory management work in retail, FMCG, wholesale / trading industry
• Teamplayer and self starter

Company location: Orchard

Working hours: 9am to 6pm / Mon - Fri

Industry: Ladies Fashion Retail, US MNC

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:

1. Operations Management:

- Oversee the day-to-day operations of the airport transfer and limousine services.

- Develop and implement operational policies, procedures, and standards to ensure efficient and smooth operations.

- Manage and optimize the company's fleet of vehicles, ensuring proper maintenance and availability.

- Coordinate with drivers, dispatchers, and other staff to ensure timely and reliable service delivery.

- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.

- Ensure compliance with relevant regulations and industry standards.

2. Call Centre Management:

- Supervise and lead a team of call centre agents, providing guidance, training, and performance feedback.

- Develop and implement call centre strategies and processes to enhance customer service and satisfaction.

- Monitor and evaluate call centre performance metrics, including call volume, response time, and customer satisfaction.

- Implement and maintain call centre technology systems, such as phone systems and customer relationship management (CRM) software.

- Handle escalated customer inquiries or complaints, resolving issues and ensuring customer satisfaction.

- Develop and implement quality assurance measures to ensure consistent service quality and adherence to company standards.

3. Customer Service:

- Ensure excellent customer service experience throughout the entire customer journey, from booking to completion of service.

- Implement strategies to enhance customer satisfaction, loyalty, and retention.

- Handle customer inquiries, complaints, and special requests, providing timely and effective resolutions.

- Collaborate with other departments to address customer needs and improve service quality.

- Monitor customer feedback and reviews, taking appropriate actions to address any issues or concerns.

4. Staff Management and Development:

- Recruit, train, and manage a team of drivers, dispatchers, and call centre agents.

- Conduct regular performance evaluations and provide coaching and feedback to support staff development.

- Foster a positive work environment, promoting teamwork, motivation, and employee engagement.

- Implement training programs to enhance staff skills and knowledge.

- Ensure compliance with employment laws and company policies.

5. Administration and Reporting:

- Maintain accurate records and documentation related to operations, customer interactions, and staff performance.

- Prepare regular reports on operational performance, customer service metrics, and other key performance indicators (KPIs).

- Analyze data and provide insights to drive operational improvements and cost efficiencies.

- Manage budgets and expenses related to operations and call centre activities.

Overall, your role as an Operations and Call Centre Manager would be to ensure the smooth operation of the airport transfer and limousine services, provide excellent customer service, and lead and develop a high-performing team.

Job Summary:

Provide quality systems, regulatory and technical product support for internal and external customer requests. Ensure Kalsec products comply with all of the government regulations and laws and religious dietary laws pertaining to the manufacture of food ingredients in Asia. Work with federal, state, and local regulatory agencies and personnel on specific issues affecting food ingredients. Advise Kalsec on the regulatory trends and patterns that could affect operations.

Essential Job Functions:

• Fulfill customer quality, regulatory and technical requests, assuring timely completion from internal and external customers and file responses if needed. Manage the reporting of product information using standard templates to fulfill customer inquiries.
• Monitor, understand and summarize regulatory changes pertaining to foods and food ingredient use in Asia. Share summaries with other Kalsec regulatory functions.
• Research and develop company statements in response to regulatory and quality requirements from customers and in response to industry events. Compare proposed company statements against other records and standards, verifying for consistencies and accuracy.
• Collect and use data on departmental performance to make recommendations for continuous process improvement.
• Accurately maintain product information databases to help guide the development of products. Research and review information about ingredients used in finished products and raw materials and entering data into databases.
• Manage process of Kosher and Halal certification.

Education/Experience/Skills:

Required:

• Demonstrated ability working in teams to manage quick turnaround times in high volume, high variety, open office environment while meeting aggressive deadlines
• Strong organizational and computer skills.
• Strong interpersonal skills. Demonstrated ability to work in a professional manner with customers and co-workers by telephone, e-mail and in person and ability to work cross functionally with other departments to complete requests.
• Excellent written and verbal communication skills.
• Must be detailed and accurate with strong demonstrated proof reading and reference checking skills
• Experience with research and investigation of quality and regulatory questions and concerns and preparing professional and potentially legally binding written responsesMinimum of 3 - 5 years experience in directly related position

Desired:

• Prior customer service experience with food ingredients, pharma and/or FMCG food companies.
• Technical experience and quantitative skills related to risk assessment a plus
• Experience with ERP/MRP systems.

1. Role Description

This position reports to the Director of REZOLVA PTE LTD is a leading IT solutions Singapore provider which with the mission, “Make the best IT support, security, and solutions available, affordable, and applicable to businesses of all sizes”.

Our business can be classified into two major business segments: supply delivery and systems integration services. We believe that by synergising these two major business segments, we can provide efficient and cost-effective solutions tailored to meet specific business operations and training needs.

2. Specific Responsibilities

Individual to be involved in:

1. Develop Business Opportunities

2. Identify New Sales Opportunities

3. Implement Sales Strategy

4. Onboard New Customers

5. Convert Sales Opportunities to Client Accounts

6. Establish Channel Sales Partnerships & Manage relationship with Clients and Channel Partners

3. Competencies

1. Engage in industry and networking events, as well as through calls, on-site visits, and emails, in order to discover potential clients and channel partners

2. Capability to recognize fresh sales opportunities within the current client base

3. Ability to establish targets and objectives for channel sales

4. Capability to oversee the client onboarding process and offer suggestions for its enhancement

5. ability to strategize various approaches for sales opportunities & proficient in creating sales proposals, quotes, and bid documents

6. Capability to oversee partnership agreements, as well as manage order and contracting documentation & capable of formulating engagement plans and activities to cultivate and reinforce relationships with clients.

Job Highlights

· Excellent Exposure and career path in the AI Robotics industry

· Work with an ambitious team of professionals

· Attractive Remuneration Package

Job Responsibilities

· Build up and lead a local service and support team of SQD SG for providing after-sales support services for projects

· Manage logistics, demand planning and equipment procurement for after-sales support services

· Check and monitor all repair and maintenance works of robots are carried in good quality and compiled with standards and specifications required by authorities and clients

· Prepare defect lists of robotic repair and maintenance works and ensure the defect rectification is appropriately carried out by the service and support team

· Work closely with SQD HK Technical Team to provide efficiency, quality and timeliness of delivery

Requirements

· Bachelor’s degree in technical and engineering-related disciplines

· Minimum ten years of relevant experience in the construction or technical industry, in which 3-5 years are gained at supervisory level

· Proficiency in both written and spoken English and Chinese

· Strong analytical, customer-oriented, excellent communication skills

· Strong leadership skills with experience in leading and mentoring a team

· Organisational and multi-tasking ability when working in a fast-paced environment