The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

ob Description & Requirements

Job Description:

· Report to the Project Manager

· Overall in charge of site coordination.

· Lead a team of operation staff in daily operations.

· Manage and oversee the day-to-day construction activities of the project.

· Monitor and control the general workers' deployment on-site.

· Maintain and manage site storage areas for building materials and equipment.

· Maintain site access throughout the construction period.

· Planning ahead to prevent the problem on-site before it occurs, planning the delivery and storage of equipment and materials.

· Ensure progress of work is within budget and timelines as well as quality and safety objectives.

· Control and monitor work progress and resources.

· Monitor and control material wastage.

· In-depth understanding of project specifications, technical details, and construction drawings.

· Carry out work scheduling, material requisition planning, project coordination, and documentation.

· Ensure timely completion and good quality of works & carried out safely and WSHE regulations are complied with.

· Provide proper guidance and training to junior staff.

· Other ad-hoc duties as assigned by the Immediate Supervisor/ Management.

Job Requirement:

• Proven experience as Site Manager
• In-depth understanding of construction procedures and material and project management principles
• Familiarity with quality and health and safety standards
• Outstanding communications and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• Advances time management and analytical skills
• Excellent client-facing communication skills
• Candidate must pass at least Degree in Civil Engineering or equivalent. Diploma holders or equivalent with relevant experience BSc/BA in Engineering (Civil) or Engineering (Metal Fabrication/Tool & Die/Welding) or relevant field (Degree is recognized by BCA will be an advantage)
• 5 years' experience in Site Management (Metal Works)

· Required language(s): English & Mandarin (in order to handle queries and feedbacks from English & Mandarin speaking associates, clients and customers)

• ONLY Singaporean need apply.

• Improve profit and attain sales target
• Provide customer experience within the store.
• Deal with all complaints, queries, and other related customer service issues
• Recruit and interview new staff for the supermarket
• Organize training, orientation, and supervise all store staff
• Discipline, counsel, and coach employees to maintain positive result generation
• Oversee receiving orders and stock control
• Complete all the operational requirements of the store
• Recognize future and present requirements by customers
• Establish good rapport with existing and potential customers
• Collaborate with other members of staff that have good understanding about service requirements
• Support the team to ensure smooth operations.
• Study trends, authorize clearance sales and determine all required sales promotions
• Review merchandising by formulating pricing policies
• Identify profitability ratio by studying financial statements and operating statements
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner
• Housekeeping and merchandising.
• Replenish shelves and stock-taking.
• Perform checking for expiring stocks.
• Other Ad hoc duties.

Duties for the director of administration will include managing administrative staff, guiding operating methods, disbursing funds to departments, monitoring budgets, improving information systems, overseeing human resources requirements, updating senior executives, analyzing financial data, and developing operating procedures and policies. Your superior organizational skills and strategic planning will assist our organization in generating positive revenue growth, harmonizing operations, improving employee performance, and enhancing our business model.

Requirement:

1. Able to work with long hours, weekend and public holiday.

This position requires the candidate to be well versed with the events industry in Singapore, especially the Dinner and Dance, Awards Dinner and Conferences area.

Main job scope is to assist the events director in the formulation of cost tables, interacting with talents and contractors for costing and submission of proposals to clients, as well as to organise and execute the event if project is awarded to us. This will also include working closely with the creative team to ensure that the proposals are competitive, complete and attractive!

Ability to manage project timelines, event budgets is a must!

As we deal with clients from all walks of life, professions and nationalities, the candidate must be able to communicate well and be strong in both written and spoken English.

If you think that events management is a glamorous job with fixed working hours, then you do not have enough experience to take up this position.

We are a premium event agency with demanding clients from large MNCs and brands, so expect to work in a high pace, high stress environment where the expectations of our clients are high but rewarding!

Working hours are flexible with emphasis on outcomes and results and our team is lean but strong and closely knitted, welcoming feedback, ideas and suggestions from all levels.

Nice office environment with proximity to major shopping malls means you will never run out of ideas for lunch!

Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Requirements and skills

• Diploma in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

1. Maintains Inventory.

2. Creates drinks, beers and food menus.

3. Determines employees' schedules.

4. Ensures bar is well stock and clean.

5. Track customers for unruly behaviour.

6. Maintains budget and monitor costs.

7. Oversees staff including bar tenders and waiters/waitresses.

8. Hiring and training staff to provide excellent service to customers.

9. Ensure the practice of proper hygiene at all time.

10. Able to work night shift, weekend and public holiday.

Responsibilities

1.1. Develop and maintain discipline-specific plans and other relevant documentation meeting applicable requirements and expectations

1.2. Provide technical advice and support to the Project/Operations Team

1.3. Act as focal point for your discipline with the Client within your assigned project/operation(s).

1.4. Escalate Project/Operations issues to your discipline Manager (as required)

1.5. Contribute to qualification and/or selection of vendors/sub-contractors

1.6. Lead and/or conduct internal and external verifications/surveys/audits, and ensure that appropriate corrective actions are identified and effectively implemented

1.7. Manage deviations and related mitigating measures

1.8. Contribute to continuous improvements of the systems and tools, through providing feedback and lessons learnt to discipline community and Process Owners

1.9. Report incidents and monitor assigned actions

1.10. Take part in incident investigations (as required)

1.11. Consult and align with relevant stakeholders both internally and externally

1.12. Monitor performance of the project, operation, vendor and/or sub-contractor in relation to your discipline

2.1. Continually maintain an appropriate level of awareness, knowledge and preparedness across the Project/Operation

2.2. Actively contribute to the development of training programmes and communication campaigns and drive and monitor their implementation

3.1. Ensure with Project/Operation and Discipline Management that appropriate resources are mobilised

3.2. Drive performance of discipline resources at Site, ensuring that responsibilities are clear and priorities are effectively addressed

3.3. Monitor and report discipline performance at Site

Job Description

• Position: Supply/Demand Planning Assistant Manager
• Well Established Indonesian Palm Oil & Oleochemical MNC
• 5 Days Work Week (9:00am – 6:00pm)
• Salary (commensurate with experience): Up to $6,500 + AWS + Performance Bonus (Averaging 3 to 4 Months)
• Working Location: Pasir Panjang
• Medical & Dental Insurance Provided
• Duration: Permanent
• Industry: Oleochemicals & Palm Oil

Main Responsibilities:

• Planning supply and demand in conjunction with Production Planning to achieve maximum plant utilization/optimization and meet the budget.
• Analyzing statistical data and generating forecasting solutions from commercials for production to maintain a healthy inventory flow, reduce liabilities, and maintain a healthy net working capital to support the company global organization’s operations.
• Management and analysis to maximize production and storage capability.
• Lead the Production Planning Inventory Control (PPIC) team to formulate rolling production plans and forecasts.
• Identify and formulate cost-effectiveness of using different raw and intermediate materials for production to generate the desired finished goods.
• Leadership capabilities to lead a PPIC team consisting of personnel from Production, Logistics, Shipping and Operations, Procurement and Purchasing to discuss, identify, and formulate production and plant utilization/maximization.
• Set up and maintained the PPIC procedures of Supply and Demand Planning for company and its subsidiaries.
• Identify issues and implement action plans to align with the corporate goals on demand of the raw and intermediate materials to meet production plans.
• Implement 3 months rolling forecasts and monitor accuracy as per sales and production plan.
• Conduct and lead daily, and weekly meetings with counterparts in Singapore, Indonesia and Europe to access the supply and demand of finished products to meet sales-marketing Objectives.

Requirements:

• A Degree in Engineering or Supply Chain Management specializing in Supply and Demand Planning.
• Minimum of 4 years of working experience as a SCM Planner in a Chemical or Oleochemical environment.
• Able to lead a PPIC team consisting of production, logistics, and shipping personnel.
• Supply and Demand experience, knowledge of shipping, and warehousing in a chemical production environment is an advantage.
• Required frequent travel to manufacturing plant in Indonesia

Email to: [email protected] for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Eugenie Cheah

Consulting Manager

Reg no.: R24122293

EA No: 20C0257

Position: Logistic officer

Salary: 2500-2950 + Commission

Office Location: Ubi

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Summary:

We are seeking a dynamic and dedicated individual to join our team as a Management Trainee in Logistic Operations. This role focuses on overseeing daily parcel deliveries assigned by our clients. The trainee will manage parcel pickup, sorting, and team coordination to ensure efficient and successful last-mile delivery. The selected candidate will undergo a structured training program, starting as a parcel delivery driver and progressing to managing routes, ultimately becoming a Zone In-Charge as an Operations Manager.

Key Responsibilities:

•Daily Parcel Operations: Oversee the pickup and loading of parcels from our partner’s warehouse.

•Parcel Sorting: Sort parcels according to designated districts to ensure efficient delivery routes.

•Team Supervision: Manage and lead a team of 3-6 parcel walkers, ensuring they are dropped off at designated delivery areas.

•Coaching and Training: Provide training and guidance to parcel walkers on delivery procedures and best practices.

•Performance Monitoring: Ensure delivery walkers meet their assigned daily delivery targets and maintain high service quality.

•Team Welfare: Ensure the well-being of parcel walkers, addressing any concerns and promoting a positive work environment.

•Target Achievement: Drive the team towards achieving successful parcel deliveries based on client expectations.

Training Path:

•Phase 1 – Parcel Delivery Driver: Learn the fundamentals of last-mile delivery by initially performing parcel deliveries to understand operations from the ground up.

•Phase 2 – Route Management: Progressively take charge of delivery routes, ensuring efficiency and timely completion of daily delivery targets.

•Phase 3 – Zone In-Charge (Operations Manager): Take overall responsibility for parcel delivery operations within a designated zone, managing both drivers and walkers to optimize performance.

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Job Description:

· Attending to client’s requests and inquiries via email and phone

· Manage and handle customer service mail box

· Liaise with trainers and organise training programmes

· Update system on upcoming training programmes

· Work with marketing team to garner participants for the upcoming training programmes

· Host classes and keeping classes in line with governing regulations

· Update training records in system as and when necessary

· Process any reimbursement requests

· Able to work independently and occasionally might need to have reverse routine to cover evening classes once a month

· Any other ad hoc duties may be required

Requirements:

- Diploma or equivalent and above

- Proficient in Microsoft Words, Excel, PowerPoint

- Good writing skills

- Extrovert personality is a plus point

- Knowledge in real estate industry is an added advantage

• Meeting and greeting guests upon arrival.
• Managing appointments
• Managing bookings with the team to ensure appointments run to time and clients are kept informed.
• Up-selling and cross-selling services and products.
• Retail sales and managing stock passing through reception.
• Taking payments and carrying out regular checks to ensure they have been taken correctly.
• Local Marketing support to promote the salon
• Computer skills required Microsoft Word, Excel and Powerpoint

Description

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week)

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Evo Global Services - Evo House Services

We are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.

Job Summary:

We are seeking a motivated and enthusiastic Customer Services Officer (Housekeeper) to support our Customer Services Business Unit and the organization in achieving our vision, mission, and core values. You play a vital role in ensuring a positive and supportive living environment for students. Your primary responsibility is to ensure a clean, safe, and hygienic environment for our students and staff. By maintaining cleanliness and following established protocols, you contribute to cultivating trust, commitment, and a client-centric approach. Your attention to detail and dedication to excellence will create a positive experience for our students, aligning with our mission of providing a hassle-free solution and a family-like environment.

Responsibilities and Competencies:

1. Perform cleaning duties according to established standards and protocols, including sweeping, mopping, vacuuming, and dusting in student living spaces.
2. Clean and sanitize common areas, bedroom, kitchen, toilets, wardrobes and other designated spaces.
3. Ensure proper waste disposal and recycling practices are followed.
4. Educate and coach students on the importance of cleanliness and provide guidance on maintaining a clean and tidy living environment.
5. Serve as a positive role model, promoting responsibility, mutual respect, and sense of community among students.
6. Ensure that rooms and beds for new students are clean, well-furnished, and welcoming.
7. Maintain cleanliness and functionality of cleaning equipment, reporting any maintenance or repair needs to the supervisor.
8. Monitor inventory levels of cleaning supplies and notify the supervisor when supplies need to be replenished.
9. Report any safety hazards, damages, or maintenance issues to the supervisor immediately.
10. Communicate effectively with team members and supervisors, reporting any concerns or issues related to cleanliness and hygiene.

Requirements:

• O'Level or ITE in relevant discipline e.g. hospitality management or business.
• Knowledge of cleaning techniques and procedures, including the safe use of cleaning chemicals and equipment.
• Strong time management skills to prioritize tasks effectively.
• Capable of working independently with minimal supervision.
• Professional appearance and possess basic English communication skills.
• Demonstrates initiative, problem-solving abilities, and a strong work ethic.
• Being a role model with the ability to instil positive values in students.
• Proficiency in English, Mandarin, Bahasa Indonesia and other languages will be a bonus.

Mon - Fri: Roster between 6.45am-7pm, not more than 44hrs per week

1. Receive and welcome the visitors with a polite and cheerful disposition

2. Register and enroll visitors facial recognition efficiently and accurately

3. Provide efficient queue management and crowd control where needed

4. Protect and maintain accurate and updated visitor records according to PDPA requirements

5. Key management including issue, return and accounting for all keys on a daily basis

6. Able to multitask and to work fast

7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

8. Monitor attendance and prepare report as needed.

9. Comply and adhere to SOPs, policies, guidelines and processes

10. Flexibility to change roster should there be a need to.

11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12. To participate in digitisation exercises, organising files and documents as necessary.

Track record for excellent Customer Service

Able to learn quickly and adapt to changes.

Good interpersonal and communication skills

Good command of English (written and spoken).

IT savvy and familiar with common software.

WSQ certification in customer service is an advantage

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

• Very hands-on as a Finance Manager with good FP&A experience gained with MNCs
• Familiar with accounting practices and standards for Thailand OR Vietnam (mandatory)
• Prior exp using Cognos OR ABAS OR SAP is useful (but not a must)

Our client is a renowned European listed MNC in the luxury retail sector. Re its location, it is based at a building that is 2 bus stops away from the Tiong Bahru MRT station.

JOB SUMMARY

The Finance Manager is a key professional responsible for ensuring the financial health of an organization. For this role, you report straight line to the regional MD (based in Singapore) with dotted line reporting to European HQ re information reporting requirements. The role now covers the hands-on accounting function for Singapore and Vietnam supporting the trading business. In addition, you will oversee the reporting of the Thailand’s numbers for HQ reporting. This is a very hands-on finance manager role whereby you will manage 1 accounts assistant.

You will analyze everyday financial activities and subsequently provide advice and guidance to upper management on future financial plans. The goal is to enable the company’s leaders to make sound business decisions and meet the company’s objectives.

You will utilize your expertise in financial analysis and strategic planning. By analyzing day-to- day financial activities with precision, you will provide valuable insights and recommendations to upper management. Your guidance will empower the company’s leaders to make informed decisions that align with the organization’s long-term goals.

Additionally, you will play a crucial role in developing and implementing financial plans that support the company’s growth and profitability.

Monitoring financial performance, identifying areas for improvement, and capitalizing on opportunities will be integral parts of your responsibilities.

DUTIES & RESPONSIBILITIES

• Collaborates closely with the Managing Director and the Sales & Service Team to further drive and support the business development and to improve processes across the organisation
• Manages the finance and controlling team in South-East-Asia and represents the function in the Management Team
• Ensures the on time and accurate booking keeping and closing of all South-East-Asia subsidiaries incl. local reporting and reporting to Group in accordance with all legal aspects and internal guidelines.
• Familiar with accounting standards in Vietnam or Thailand
• Cash Planning and Net Working Capital management and ad-hoc reporting requirements
• Coordinate planning process i.e. forecast, budget and mid-term plans, legal and tax matters
• Provide financial reports and interpret financial information to the management and line managers while recommending further courses of action
• Advise on investment activities and provide strategies that the company should take
• Maintain the financial health of the organization
• Analyze costs, pricing, variable contributions, sales results, and the company’s actual performance compared to the business plans
• Develop trends and projections for the company’s finances
• Conduct reviews and evaluations for cost-reduction opportunities
• Oversee operations of the finance and controlling department, set goals and objectives, and design a framework or SOP for these to be met
• Manage the preparation of the company’s budget Prompt and quality financial reporting to HQ not limited to audit, tax such as quarterly GST and annual corporate tax, etc.
• Liaise with auditors to ensure appropriate monitoring of company finances is maintained

Requirements:

• BS/MA degree in Finance, Accounting, or Economics with min 10 to 15 years of related accounting exp some of which is gained with international MNC(s).
• Professional qualifications such as ACCA/CFA/CPA is a must
• Proven experience as a full fledged Finance Manager with good FP&A (covering budgeting, forecasting, financial analysis) experience is required.
• Prior exp using Cognos OR ABAS OR SAP is preferred (but not a must)
• Familiar with accounting practices and standards for Thailand OR Vietnam (besides Singapore)
• Added experience doing reporting to HQ is required
• Exposure to inventory accounting is useful but not a must
• Prior external audit exp is useful but not a must
• Extensive understanding of financial trends both within the company and general market patterns
• Strong interpersonal, communication, and presentation skills
• Able to manage, guide, and lead employees to ensure appropriate financial processes are being used
• A solid understanding of financial statistics and accounting principles
• Working knowledge of all statutory legislation and regulations
• Hands-on and thrives in a relatively fast paced MNC environment.
• Confident to speak up when required
• Work in office 100% the time (the office is located at Henderson/ Bukit Merah area).

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 8 October 2024

Our client is one of the largest Luxury Goods Conglomerates, holding numerous luxury retail brands and has stores all over the world.

We are currently seeking a Host / Customer Service Executive to attend to our VIC (Very Important Clients) and provide them with an awesome client experience at their store.

And ensure a smooth client flow and orientation throughout their journey in the store by assessing their needs and being prompt and positive in responding to their concerns

Requirements

• Min. 2 years customer facing / handling experience.
• Strong communication skills in spoken English.
• Customer service drive with outstanding communication and active listening skills
• Possess a passion / interest in Luxury goods
• Willing to commit to retail working hours and shifts.
• Candidates with experience from Airline, Hospitality or Retail are an advantage.

Interested candidates may email their updated resumes with recent photograph to [email protected]

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Job Title: Customer Experience Officer

Location: 228241

Job Type: Full-Time

Working hours: Monday-Friday

Salary: $2500 & above

About Us:

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.

We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.

The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Key Responsibilities:

Build and nurture strong relationships with existing customers.

Ensure every customer receives personalized service that consistently exceeds expectations.

Manage and coordinate the distribution of gifts and rewards to customers.

Continuously seek ways to enhance customer satisfaction and loyalty.

Qualifications:

Minimum Polytechnic Diploma Qualification.

Strong interpersonal and communication skills.

A customer-first mindset with a genuine passion for delivering outstanding service.

Ability to manage multiple tasks and prioritize effectively.

Previous experience in customer service or a related role is a plus.

Why Join Us?

Be part of a dynamic and supportive team.

Opportunities for growth and professional development.

Make a meaningful impact on our customers' experiences.

If you’re a people person who loves making others happy, we’d love to hear from you!

How to Apply:

Submit your CV to us now and join us in creating exceptional experiences every day!

Shortlisted candidates will be notified via WhatsApp text for interview arrangement.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

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