Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Description

• Liaise with the Project Manager to carry out architectural work scheduling, material requisition, cost control, project supervision and documentation. Inform Project Manager/ Technical Manager on any technical / site problems pertaining to architectural works.
• Manage and lead Architectural project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes.
• Review reports and other documentation prepared by the Architectural Coordinators. Assist the Project Manager in the preparation of the presentation to management, clients and stakeholders.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Provide design and technical support / resolution to site queries / issues over the duration of Construction, as and when required.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification.

Job Requirement

• Degree in Architecture, recognized by the Board of Architects or Singapore PEB
• At least 8 years’ experience in Architectural coordination works.
• Possess Qualified Professional license accredited by local authority board will have an added advantage
• Conversant with local codes and authority submissions.
• Fluent in spoken and written English and strong presentation skills.
• Proficient in Microsoft Office, Photoshop, AutoCAD, Sketch-up, Bluebeam, and Revit.
• Consultant firm experience will be an advantage.
• Strong leadership, coaching skills and organising abilities.
• Highly motivated, self-driven with initiatives to work independently.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Responsibilities:

• Assess and review existing architectural designs, coordinating with clients and internal teams to ensure project completion aligns with contract requirements.
• Manage architectural scheduling, material requisition, cost control, project supervision, and analyze variances to initiate corrective actions.
• Develop and implement policies, standards, and procedures for engineering and technical work.
• Conduct technical meetings and maintain close collaboration with consultants.
• Present and explain proposals, reports, and findings to clients.
• Monitor the quality and progress of all project disciplines, ensuring production requirements are met.
• Facilitate the recruitment, placement, and evaluation of architectural or engineering project staff.
• Perform other ad-hoc tasks as assigned.

Requirements:

• Degree in Architecture, preferably recognized by the BOA or an equivalent authority.
• Minimum of 10 years of relevant project/site experience.
• At least 3 years of experience in MRT/LTA projects is preferred.

A Construction Company is seeking for a self-motivated & independent individual to join us.

• Overall brand direction and strategies.
• Ensure long term brand alignment with goals.
• Work with Marketing Head to manage content and collaterals for the brands.
• Research on marketing trends/developing trends in terms of customers' behaviour and public perception.
• Maintain Company’s public image through implementation of marketing initiatives.
• Oversee social media accounts and ensure brand consistency.
• Developing and implementing growth strategies
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement

Requirements:

• Diploma or Degree in Business Management with at least 8 years of experience in Operations and at least 5 years in managerial position, or an equivalent combination of related experience and formal education.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Responsibilities:

• Solution Selling for Mobile & Web Application.
• Identify and develop sales opportunities in Singapore market.
• Develop plans and sales strategies to increase branding and market share.
• Prepare sales presentations and solution demonstration.
• Prepare Sales proposal.
• Work with Marketing team to develop sales campaigns to target vertical industry.
• Forecast monthly, quarterly and annual sales revenue and generate timely sales report.

Job requirements:

• Experience in Software Solution Selling
• Good working attitude and communication skills.
• Minimum 4 years Software Sales experience
• IT background preferred.

The Administration Manager plays a role in many parts of a business’s operations. This is a top-level role, meaning the Administration Manager works with other leaders and team members in each of the business’ departments. Administration Manager has a lot of duties to perform on a daily basis, including:

• Guiding the company’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring the company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting line managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Showroom Customer Service Representative

• Industry: Interior Design (Luxury Brand)
• Remuneration: Up to $4000 - Depending on experience
• Working Hours: Monday to Friday; 9am – 6pm
• Location: Redhill MRT / Orchard Boulevard MRT

Job Responsibilities:

• Oversee the daily operations of the showroom, ensuring it is clean, organized, and visually appealing.
• Maintain an inviting atmosphere, ensuring the space reflects the company’s brand and product aesthetics.
• Assist with visual merchandising to showcase products effectively.
• Welcome and greet all guests upon arrival at the showroom, offering a warm, professional, and personalized service.
• Schedule, confirm, and coordinate client appointments, ensuring that the calendar is well-organized, and appointments are attended to promptly.
• Follow up on customer inquiries (via phone, email, or in-person) to ensure sales opportunities are maximized.
• Perform general administrative duties such as data entry, maintaining sales reports, and processing invoices
• Ad-hoc duties as assigned

Job Requirements:

• Minimum GCE “O” Levels
• Minimum 1 – 2 years of experience in Customer Service / Administrative or Showroom Management ideally in the interior design or home décor industry will be advantageous
• Knowledge in MS Office will be preferred

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lai Yu Wen (R2199207)

Our client is a well-established MNC, market leader in the Oil and Gas industry. They are looking for a Project Executive to assist their team for the next phase of their business. They are located in the North– easily accessible.

Responsibilities

• Ensure timely delivery of products and supplier documentation.
• Manage post-sales contact for project order status inquiries and maintain customer relationships in Asia market.
• Monitor supplier performance and expedite to meet delivery deadlines.
• Ensure suppliers meet product specs and packaging requirements. Assist in resolving non-conformance issues.
• Work with internal teams to ensure suppliers comply with purchase order terms.
• Keep suppliers informed and provide updates on progress, milestones, and delivery schedules.
• Prepare reports on supplier progress, challenges, and solutions.
• Travel to supplier sites as needed to verify progress and delivery.
• Expedite materials for sales orders and update records as per process.
• Submit monthly reports and report any process deviations.
• Assist with inspection planning and coordination.
• Manage project order documentation.

Requirement

• Min Diploma in Engineering or Supply Chian Logistics
• Min 2 - 3 years’ experience in oil & gas, chemical or industrial plants.
• Experience in Order processing, supply and delivery
• Able to read simple PO, technical specifications and data requirements.
• Knowledge in shipment incoterms and facilitating process will be added bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is an Automotive Industry. Due to their current expansion plan, they are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Support frontline operations to deliver outstanding customer service.
• Perform administrative tasks, including job card creation, invoicing, and warranty billings.
• Engage with customers regarding vehicle servicing, repairs, and test drives.
• Manage & build positive relationships with both internal teams and customers.
• Coordinate with the Parts department and workshop to ensure timely vehicle completion.
• Assist in preparing quotations (repair and accident).
• Any other duties as assigned.

Requirements

• Min Diploma in Business Administration / Public relations or equivalent
• Min 2 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Contract duration: 6 months / 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Responsibilities:

• Engage users to carry out feasibility studies for hospital rejuvenation projects.
• Lead the design development of projects.
• Procurement of consultancy and construction packages for the implementation of the projects.
• Review and approve project schedules, method statements, material submission and permit to work during construction stage.
• Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms.
• Develop project governance policies and processes.
• Develop technical standards for cluster infra projects.
• Lead and execute Special Projects or tasks as assigned.

Job Requirements:

• Masters in Architectural with at least 2 years of relevant experience or Bachelor Degree in Architectural / Architectural Technology or Bachelor of Arts in Interior Design, Quantity Surveying or Estate with minimum 2-4 years’ relevant experience in healthcare infrastructure or project management/design consultancy in the built environment sector.
• Extensive experience in designing of hospitality facilities that involve extensive workflow and stringent environmental requirements is advantageous.
• Knowledge in Building Regulations, Environmental Health Safety and Workplace Safety Health requirements pertaining to infrastructure facilities development.
• An independent team player who is proactive, adaptable and works well under pressure.
• Proficient in AutoCAD drafting. Knowledge in 3D Sketchup software is advantageous.

We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  Involved in payroll processing and its related duties
  Analyse reasons for variation in manpower expense for monthly adhoc reporting
  Regular review on compliance to statutory requirements.
  Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  Liaise with internal and external auditors and/or tax agents on payroll related matters.
  
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Hands on SAP HRIS system preferred
• Proficiency in Microsoft applications
• Strong leadership skills with ability to manage team members
• Good time management and organizational skills, as well as a customer-oriented mindset
• Possess excellent inter-personal and communication skills

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

We are looking for an experienced Global Reefer BD Manager/Senior Manager for one of our shipping clients. In this role, the incumbent will be responsible for building the global refrigerated cargo accounts for the business while managing the commercial operations and growth for the organisation. The role also requires this individual to be heavily involved in networking with stakeholders that specialise in the cold chain container industry to ensure business goals are met.

Key Responsibilities:

• Lead and develop global initiatives involving reefer containers, ensuring alignment with the overall business strategy and identify growth opportunities
• Develop and implement a strategic vision for reefer operations across all trades.
• Identify market trends and customer demands to drive innovation and enhance service offerings.
• Collaborate with Regional Offices (ROs) and manage global reefer handling, including commercial activities.
• Coordinate closely with Trade teams to manage an efficient quotation process.
• Ensure effective operational workflows and maintain high standards of quality and safety.
• Oversee coordination between sales, customer service, operations, and logistics to ensure seamless reefer shipments.
• Manage the budget for reefer operations, focusing on profitability and revenue growth.
• Handle insurance-related matters for sensitive and high-value reefer cargo.
• Set clear performance objectives, conduct evaluations, and provide professional development opportunities.
• Maintain resilience in managing unexpected situations and guide the team through challenges in the shipping market.
• Drive the division’s success by achieving key performance indicators (KPIs) and implementing critical strategies.

Requirements:

• Bachelor's degree in Maritime, Business, Logistics, or a related field.
• Minimum of 10 years of experience in shipping, freight forwarding, or the logistics industry, with a focus on reefer cargo operations.
• Proven success in managing and growing a reefer cargo division, including P&L responsibility.
• Comprehensive knowledge of international shipping regulations and customs procedures related to reefer cargo.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Job Function

Provide first level technical services to customers worldwide, including but not limited to hotline, email, WhatsApp and other communication methods. Through technical expertise and good communication, change customer problems from existent to non-existent, with the ultimate goal of increasing customer satisfaction with products and services.

Job Description

1. Receive global customer inquiries and complaints, as the direct window of communication with customers need to complete the response to each inquiry and complaints follow-up until the user's problem is completely resolved.
2. Provide customers with the required product or service information, including price, specifications, use, etc.. Help customers solve problems encountered when using the product or service. If the problem cannot be solved directly, it will need to be referred to the appropriate technical support or other department.
3. Record accurately and completely in the system the content of each interaction with the customer, including the problems raised by the customer, the solutions provided, and the follow-up handling.
4. Adheres to the service procedures and standards set by the company to ensure that service is provided to the satisfaction of the customer. Continuously attend training to improve personal skills and keep abreast of new product or service information to ensure accurate information and quality service is provided.
5. Good communication skills, can be based on customer inquiries as well as complaints for in-depth communication as well as problem reduction. Facing customer complaints to maintain emotional stability and, as always, full communication, reduce customer negative emotions and into a solution.
6. Responsible for building and leading a high-performing customer service team. This includes recruiting and training new team members, providing ongoing support and development, managing team schedules, and motivating your team to deliver exceptional customer experiences.
7. Others ad hoc task given.

Job Requirements

• Language skills: strong listening, speaking, reading and writing skills in English, fluent in spoken English.
• Proficiency in Mandarin is desirable, as the candidate will need to effectively communicate and collaborate with our Chinese technical team on various cross-department projects.
• Good communication skills, know how to listen to customer problems and communicate with empathy.
• At least 3 years of experience in the customer service field.

Job Description:

• Responding to customer inquiries via phone, email, and in-person interactions.
• Resolving complaints and ensuring customer satisfaction.
• Coordinate with other departments to handle customer issues efficiently.
• Assist in basic administrative task.
• Delivering presentations to showcase products or services to customers.
• Perform other duties as assigned.

Job Requirements:

• Good communication and presentation skills
• Have valid Class 3 License
• Customer service oriented and outspoken character
• Ability to multitask and prioritize tasks effectively

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Job Description

• To assist the Sales department to generate quotation
• Perform sales admin duties
• Handle any sale enquiries
• Any other task required by the company

Job Requirements

• Diploma in Electrical Technology or Building Services Technology (Mechanical /Electrical)
• Basic Computer Knowledge
• Training will be provided
• Applicant with experience in construction industry -Fire protection will be advantage

Customer Service Specialist – Join Our Growing Team!

Fit Island is seeking a Customer Service Specialist to join our growing team! This is a fantastic entry-level opportunity for recent graduates who are passionate about customer service and possess excellent communication skills. Responsibilities include handling customer inquiries via phone, email, and chat, resolving issues, and providing exceptional service. Fluency in English and Mandarin Chinese is a must.

Key Responsibilities:

• Respond to customer inquiries promptly.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide excellent customer service and build strong customer relationships.
• Maintain accurate records of customer interactions.
• Contribute to a positive and productive team environment.

Requirements:

• Excellent communication and interpersonal skills (English and Mandarin).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• New graduates are encouraged to apply.

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

Title: Customer Success Engineer

Location: Singapore/ West

Perm

Responsibilities:

• Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues.
• Collaborate with customers to understand technical needs, provide support, and recommend solutions.
• Lead the implementation of video analytics solutions, conduct training, and ensure customer satisfaction.
• Administer the platform, manage user accounts, and troubleshoot as needed.
• Work with internal teams to enhance the customer experience and provide feedback for product improvement.
• Mentor interns and contribute to process documentation.
• Stay updated on industry trends to improve customer success strategies.
• Conduct visits to client's site

Requirements:

• Experience in customer success or technical account management.
• Strong background in software development or technical support.
• Excellent communication, problem-solving, and project management skills.
• Service-oriented with a customer-first mindset.
• Freshers with good communication and problem-solving skills are also encouraged to apply.
• Candidates with their own transportation are preferred.
• Must possess a driving license.

(EA:20C0196)

R22108971

· Welcome and greet all visitors including tenants and their guests.

· Oversee the concierge counter and handles all tenants/residents/guests' inquiries.

· Handle complaints and suggestions with professionalism.

· Assist in administrative support to managementS office whenever necessary.

· Ensure visitors are signed in and out or visitor management books.

· Assist and handle all types of deliveries such as parcels, food, documents, etc.

· Notify hosts that their guests have arrived.

· Direct visitors to their meeting venue.

· Refuse entry to persons who have not been pre-registered or where the host is not contactable.

· Answer and respond to incoming calls and emails.

· Keep the reception area clean and tidy.

· Handle other general ad-hoc duties as assigned.