Morgan McKinley is Your Gateway to Career Success.

Embark on a rewarding career journey as a Customer Service Advisor for our client in the financial services industry.

Responsibilities:

· Handle incoming calls for accounts servicing, campaigns, product inquiries, and helpdesk support.
· Follow up on cases and customer requests.
· Maintain compliance, control standards, and customer confidentiality.
· Overtime may be necessary.

Qualifications and Requirements:

· Preferably a fresh degree or diploma holder/ GCE N, A and O level graduate
· Relevant work experience is an advantage.
· Customer Service exposure is a plus.
· Problem solving skills and Analytical and critical thinking.
· Excellent communication skills

Benefits

· Rewarding Career and Opportunities
· Completion Bonus & Allowances

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Responsibilities:

• Prepare karaoke rooms for bookings.
• Greet and direct guests to designated rooms.
• Provide basic technical assistance, including karaoke system and microphone checks.
• Assist customers in operating the karaoke console and finding songs upon request (training provided).
• Provide a positive customer experience with fair, friendly, and courteous service.
• Take orders, input orders into the POS system, and serve food and beverages.
• Ensure compliance with food safety and hygiene standards.
• Work unsupervised and produce quality work.
• Maintain a safe and clean environment.
• Communicate effectively with team members and management.
• Perform all other ad-hoc duties assigned by the superior.

Requirements:

• Willingness to work irregular hours, including evenings, weekends, public holidays, and night shifts as required.
• Must be bilingual and able to communicate effectively in Chinese and English.
• Ability to work effectively as part of a team.

Work Schedule:

• 5.5 days work week, 8 hours per day
• 6 days off per month
• Paid overtime if required

Why explore

• A challenging opportunity to work in our World Class Aluminium commercial team
• Exposure to global operations, processes and stakeholders
• Gain exposure across our global commercial business
• Based in Singapore, a global commercial hub for Rio Tinto

About the role
The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection and reporting process for four aluminium smelters in Australia and New Zealand, producing approximately 1 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a Customer Service Officer (Metals) to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia, New Zealand domestic markets and/or Asia Pacific regions.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies and other internal departments such as commercial service, logistics and finance to coordinate deliveries and ensure contractual obligations are met while adhering to internal control and compliance at all times.

Reporting to the Team Lead, Customer Service, you will

• Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.
• Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.
• Develop and maintain effective business relationships internal and external stakeholder including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.
• Full understanding of incoterms, supply chain workflow and payment terms.
• Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
• Manage the order to cash execution of each contract independently.
• Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within production, inventory, and logistics team.
• Coordinate and manage customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.
• Be able to multitask customer requirements, co-ordination of shipments/ deliveries, pricing, resolving queries and reporting.
• Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.
• Support and facilitate business improvement projects with the key objective of ensuring the capability to scale business as usual activities (BAU) efficiently and launch new initiatives with agility.
• Engage with internal stakeholders based in Singapore eg Digital, Logistics, Metal Management, Commercial Services in delivery of sales execution and business improvement projects.
• Provide support and back-up for Sales execution in export and/or domestic regions as required by the Business.

About you

To be successfully considered for this role, you will have:

• Bachelor’s Degree qualification.
• Excellent communication both written and spoken English, additional language advantageous.
• Commitment to always delivering exceptional customer service.
• Manage customer expectations through negotiations and resolving issues.
• Attention to detail.
• Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
• Good Proficient use of Excel and Power BI.
• Strong communication skills and the ability to work collaboratively across internal teams and externally.
• Exposure to SAP or other similar ERP systems will also be beneficial.
• Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
• Strong problem-solving skills.

Location: West

THE ROLE

Close interaction and cooperation with the sales team and customers on order processing.

Being the key contact and interface to both internal and external customers, ensuring the satisfaction of having their requirements fulfilled.

Maintain customer profile Master Data and Pricings in SAP.

Monitor shipments, handling and ensuring shipping documents are accurately prepared and received on time by customers.

Ensure timely customer’s payment and delivery terms in accordance to Finance pre-requisites.

Act as QNS coordinator and ensure complaint is entered into system for resolution.

REQUIREMENTS

Diploma or degree with 3 years of relevant experience in a similar role

Good knowledge in Triangular Sales, Export and DIB order Processing

Proficient with SAP SD and MM Module.

Familiar with shipping terms, Incoterms, bank payment terms and Letter of Credit processing.

Quick learner with good attitude, high adaptability and able to multi-task

Independent self-started and possess a service-oriented mindset

Effective communication skill with both internal and external customers

Good Microsoft office knowledge

Job Descriptions:

Coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the department, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services

To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.

Service Engineer (Semiconductor)

Working Days & Hours: 5 Day | 9am-6pm
Working Location: Admiralty
Salary Range: $3000-$4000

Job Responsibilities:

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing.
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works.
• Serves as company contact point with customer on technical matters.
• Attends to customers complaints and provides timely solutions.
• Other ad hoc duties.

Job Requirement:

• Degree in Mechanical / Mechatronic Engineering or equivalent
• Training provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Up to 1-month performance bonus
Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• A Levels and above
• Singaporeans
• Call Centre experience is a big plus. No experience is welcome to apply!
• Microsoft Excel | Travel in Singapore
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Morgan McKinley is hiring multiple Customer Service Representatives to join our client's team for a 12 months contract with possibility to extend or to go permanent!. The client is in the Banking sector.

Shift Hours:

• 8.5 hours/day (8 AM-1:30 AM) with a 1-hour meal break.
• 5.5 days work week including weekends (Off days will not be consecutive in a row)

Key Responsibilities:

• Handle inbound phone calls related to account servicing, product inquiries, and help desk requests, as well as provide support for campaigns.
• Follow through on case handling and maintain effective communication with customers.
• Ensure compliance with group standards and control regulations in the execution of customers' inquiries and transaction requests.
• Maintain the highest level of confidentiality for both the bank and customers' information.

Job Requirements:

• At least with 1 year of experience as Customer Service Rep/Officer in Call Centre/Contact Centre environment, open to all industries
• Strong communication and interpersonal skills.
• Candidates must be open to work flexible hours (shifting schedule), including weekends and overtime.
• Prior customer service experience is a plus.
• A positive attitude and a commitment to delivering exceptional customer service.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan McKinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Service Engineer (Semiconductor)

Working Days & Hours: 5 Day | 9am-6pm
Working Location: Admiralty
Salary Range: $3000-$4000

Job Responsibilities:

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing.
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works.
• Serves as company contact point with customer on technical matters.
• Attends to customers complaints and provides timely solutions.
• Other ad hoc duties.

Job Requirement:

• Degree in Mechanical / Mechatronic Engineering or equivalent
• Training provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Responsibilities:

• Install and commission equipment or systems at customer locations according to specifications and guidelines.
• Perform scheduled maintenance and provide emergency repairs for equipment malfunctions.
• Diagnose and troubleshoot technical issues, including electrical, mechanical, and software problems.
• Collaborate with customers to understand their needs and provide technical support and training as needed.
• Ensure compliance with safety standards and company policies during all aspects of work.
• Document service activities, including service reports, parts usage, and customer interactions.
• Communicate effectively with internal teams to relay customer feedback and resolve technical issues promptly.
• Stay current with technical advancements and industry trends to provide proactive service solutions.

Requirements:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. Equivalent work experience may be considered.
• 4 years of experience in field service engineering
• Strong technical skills with proficiency in troubleshooting electrical and mechanical systems.
• Familiarity with diagnostic tools and software used in equipment maintenance and repair.
• Ability to work independently and prioritize tasks effectively to meet customer needs.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Willingness to travel extensively to customer sites, sometimes on short notice.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Creation Consulting HR Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.creationrecruit.com

Creation Consulting HR Pte Ltd

EA License No: 24S2187

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 7am - 6pm / 930am - 830pm (Rotate shift , 1 hr break time)
Salary: $2000 - $2400
Location: Near to Raffles Place MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

- Assist supervisor in preparing food/ drinks and serving of customers (training is provided)

- Students and Senior citizens are welcome

- Full time (7am to 6pm) or part time (morning or afternoon shift is available)

- timing is flexible and can be arranged accordingly

- Monday to Friday (Saturday & Sunday are rest days)

- All benefits given as per MOM regulations

- able to start immediately or short notice is preferable

- salary range from (1600-2300), salary will be dependant on experience.

For any queries, please text/ call 9753 9527.

Apply with us today at https://go.gov.sg/spssgt-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for
• Local polytechnic diploma, General Certificate of Education (GCE) ‘A’ Level, five GCE ‘O’ Level passes, Higher Nitec or Nitec
• Medically & physically fit (For Male: PES B1 and above; at least a “Pass” in IPPT in latest year)
• Normal colour vision

For more information about the career as a Prison Officer, please visit our website at www.sps.gov.sg.

Apply with us today at https://go.gov.sg/spsro-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for

- A Degree in any discipline
- Medically and physically fit (For Males: PES B1 and above; at least a “Pass” in IPPT in latest year)
- Normal colour vision

For more information about the career as a Prison Officer, please visit our website at https://www.sps.gov.sg/career/prison-officer.

• Working Days: Monday - Friday
• Working Hours: 7am-2pm / 8am-3pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Job Description:

• Support the growth of Wyatt business and successful customer base in APAC.

Job Requirements:

• Provide application support to the Wyatt sales teams in APAC, with an initial focus on Singapore, Korea, and India.
• Visit all key Wyatt prospects with Wyatt or Waters sales to advance sales opportunities and build relationships.
• Visit all key Wyatt customers to provide paths to success by connecting with Wyatt HQ support and helping train local Wyatt support.
• Present at user meetings, lunch & learns, and other outreach events to promote Wyatt solutions.
• Conduct local installations and PMs when appropriate.
• Support local demo labs for Wyatt product promotion.
• Work with local marketing and sales teams to optimize strategies in Singapore and other APAC regions.
• 2 years of Application Scientist role with Wyatt products.

Responsibilities:

• Control, manage and oversee claims and customer services delivery for the products distributed and serviced ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner and companies
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point for products reinsured, for all new product launches, projects and on-boarding of new customer groups
• Ensure that Service Levels for Customer Service and Claims Delivery are met
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Ensure that the policies and procedures are in place to fully support the Service Partner so that they can deliver an optimised service
• Assist in the provision of training and support to the Service Partner on any area of service delivery as needed
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Empathy and understanding
• Ability to represent and appreciate the commercial arrangements within the businesses

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Descriptions:

• Handle customer inquiries through walk-ins, emails, and phone calls.
• Assist with student registration and movement, including managing school cashiering and book sales.
• Coordinate class schedules and communicate updates to students and parents.
• Oversee studio maintenance and manage student movements such as advancements, transfers, and conversions.
• Provide administrative support to teachers to ensure smooth class operations.
• Complete and submit daily documents for collection to the Accounting & Finance Department.
• Enter teacher fee payment information into the computerized system.
• Follow up with students and parents regarding outstanding payments.
• Conduct daily checks to ensure that all main power switches are off when the store closes.
• Assist in organizing events and activities, including graduation concerts and outdoor performances.
• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 1-2 years of experience in the music school industry is required.
• Strong interpersonal and communication skills.
• A team player with a collaborative work ethic.
• Availability to work on weekends and public holidays.
• Candidates with relevant experience may be considered for a Senior position.

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Control, manage and oversee claims and customer services delivery for the products distributed and serviced ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner and companies
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point for products reinsured, for all new product launches, projects and on-boarding of new customer groups
• Ensure that Service Levels for Customer Service and Claims Delivery are met
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Ensure that the policies and procedures are in place to fully support the Service Partner so that they can deliver an optimised service
• Assist in the provision of training and support to the Service Partner on any area of service delivery as needed
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Empathy and understanding
• Ability to represent and appreciate the commercial arrangements within the businesses

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions.

At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.

Description:

Customer Success

• Provides platform demo to potential customers & proactively follow up thereafter
• Provides platform training to customers
• Provides advice and updates on product enhancements to customers
• Track customers’ usage and trading activity on the platform
• Maintain and update sales material, user guides & video guides and other tools & resources
• Occasional after hours calls from users may be required
• Occasional travelling meeting vendors/ customers

Customer Success Operations

• Onboard new customers on the platform
• Maintain customers’ account and data integrity
• Assist with troubleshooting and customer support of technical issues
• Monthly update of sales figures and invoicing to customers
• Weekly updates with Product/ Tech team
• Responsible for monthly sales reporting updates

Voice of Customer

• Obtain regular feedback to ensure customer adoption, retention, and satisfaction
• Advocate for customers in platform roadmap and enhancements
• Constant liaison with the Product Manager to relay the customer’s requirements and use-casesAt least a Bachelors degree in Business, Marketing or other related disciplines

Requirements:

• 3 years or above of account management or client servicing experience
• Business level fluency in written and spoken Mandarin to communicate with the Chinese speaking clients or counterparts
• Fluency in another Chinese dialect highly desirable
• Ability to work in an agile and flexible environment