Location: Marina Barrage

Working Days & Hours: 5-6 Days | Ranging between 10am - 10pm
Salary: Basic + Allowances + Incentives + OT pay

*On job training provided*

Key Responsibilities:

• Service Duties
• Take orders, serve & collect payment from customers
• Handling of POS system and payment machines
• Serve food to customers
• Maintain Cleanliness
• Maintaining of Inventory
• Kitchen Duties
• Portioning of raw food into trays

Requirements:

Willing to work on Weekends
Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking tourists.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

*Please be notified that only shortlisted candidates will be notified.*

EA Personnel.: Chan Jun Wei
EA Registered no.: R1543992
Recruit Now Singapore Pte Ltd
EA License no.: 21C0845

The Role Responsibilities

The TB Client Service Manager is responsible for proactive, effective engagement of Clients including internal stakeholders to uphold the roles and responsibilities and be accountable to deliver the highest quality client service standards.

Strategy

· Establish understanding of the CCIB and TB business strategy and leadership expectations, ensure client servicing standards are met or exceeded Uphold best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements for clients within his or her remit.

Business

· Act as the point of escalation for critical client issues, mitigating unnecessary TB Sales/RM involvement wherever possible.

· Exercise appropriate judgement on escalation items and engage the relevant internal stakeholders resolve locally or escalate centrally for thematic, organisational issues beyond the scope of country resolution.

· Ensure thematic country client issues are appropriately captured and are raised to the relevant client experience forums or escalated to the regional Client Service Forum for effective resolution.

· Appetite for stretched assignments such as relevant ad hoc projects and strategic initiatives working together with the regional teams to extend expertise and collaboration to achieve successful outcomes for clients.

Risk Management

· Ensure that portfolio hygiene, Risk Management and Group Values and Code of Conduct standards are being adhered to.

· Identify, escalate, mitigate, and resolve any risk, conduct and compliance issues within the remit of the TB Client Service Manager Head responsibilities

· Be aware of / fully compliant with the TB operational risk and governance framework

· Uphold good conduct – ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge and knowledge

Governance

· Ensure integrity and governance in data management responsibilities

· Completion of all mandatory risk and compliance training including e-learning

Key stakeholders

Internal:

· TB Sales

· TB COO

· TB Product

· GAM / FAM / RAM/ARMs

· Product Partners

· Key functional partners i.e. IMO, Credit, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing

· Function Support teams (Risk, Compliance, Legal)

· Region / Country Leadership team

External

· Clients

Our Ideal Candidate

· Bachelor’s degree in Banking or Finance preferred.

· 5+ years’ of relevant product/financial experience in banking or other relevant environment

· Strong foundation in Cash management products knowledge such as (FX, Payments, Liquidity mgmt., fiduciary services)

· In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space.

· Risk & AML certified as stipulated by Bank policy for Client Manager Head role

· Ability to plan proactive service initiatives such as Client Service Plan in a coordinated fashion with RMs and Global Account Managers.

· Strong ability to multitask and apply focus on high value client relationships by providing value added services to top tier clients such as service calls, client visits, issue tracking.

· Escalation point of contact for TB clients such as Regional/ Global Corporates for operational related issues.

· Prior experience in facilitation / coordinator role in Client Service environment is essential

· Creative problem solver who possesses good discretion for escalation and prioritization in driving issues to resolution with internal stake holders.

· Ability to apply questioning skills for in-depth analysis of issues to identify root causes and collaborating with different stakeholders to execute remediation plan and prevent recurrence.

· Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions

· Good written, presentation and verbal communication

Role Specific Technical Competencies

· Excel skills

· Analytical reasoning

· PowerPoint

· Proven success of working effective

· Multi-cultural awareness

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

• Daily cooking of tea and pearls
• Drink concocting
• General cleaning and maintenance of shop cleanliness

Requirement:

• Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

- Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;

- Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, after-sales;

- Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;

- Have in-depth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

- Bachelor degree or above

- At least 5 years of enterprise communication technology service experience;

- Understand the business form and product logic of the communications industry, and have been engaged in related technical services;

- Strong communication skills, with the ability to work systematically with surrounding teams and cross-departmental teams, and be able to break through innovation and seek collaborative resources;

- Proficient in English and Mandarin as this role will be working closely with external stakeholders

- Ability to adapt to a high-intensity working environment and working through challenging tasks

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

New family karaoke opening at Marina Square is hiring Full-Time Position!

Full-Time basic salary: $2500

- 5.5 days work week, 8 hours per day

- 6 days off per month

- Paid overtime if required

Job Description

• Prepare karaoke room for booking
• Greet and direct guest to designated room.
• Provide basic technical assistance (karaoke system and mic checks).
• Assist customers to operate karaoke console and find songs when requested (training provided)
• Provide a positive customer experience with fair, friendly, and courteous service.
• Record orders, serve food and beverages
• Input orders into POS system
• Ensure compliance to food safety and hygiene standards
• Ability to work unsupervised and produce quality work.
• Maintain a safe and clean environment.
• Communicate effectively with team members and management
• All other ad-hoc duties assigned by superior

Benefits:

• $2000 Sign on Bonus (T&C Applies)
• Sales Commission
• Incentives
• Tips
• Midnight Transport Provided

Requirements

• Preferably has experience in retail, entertainment or F&B
• Service-oriented
• Team player
• Able to work shifts
• Able to commit on weekends and PH

Roles and Responsibilities

• Answer calls professionally.
• Respond promptly to inquiries via the company hotline and various social media platforms such as Facebook, Instagram, Google through phone calls and text messages.
• Help customers make appointments via phone and online channel. (Facebook/Instagram/WhatsApp)
• Handle and resolve customers' grievances.
• Be the first point-of-contact for all potential customers of the company.
• Follow up on customer’s appointment.
• Provide insight on customer feedback, trends, and behaviour to increase company sales.
• Solicit actively for positive reviews on our existing platforms.

Competencies and Skills Required

• Good communication skill
• Able to listen actively.
• Good interpersonal skill
• Able to handle pressure.
• Positive working attitude.
• Customer oriented.
• Education: GCE O Level/ Diploma
• Minimum one year experience in service sector
• Fresh graduate and entry level are welcome to apply.

Location

• Hybrid working environment, 50% to be stationed at The Arcade, Raffles Place, 50% Remote work.

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Jones the Grocer is coming back to Singapore – at Changi Airport (managed by SSP Singapore)! Originally started in 1996 in Australia, Jones the Grocer was a passionate project derived from a desire to run an unconventional grocery store, café and cheese room.

SSP is an award-winning global food and beverage provider in travel locations worldwide. Established in 1996, SSP Singapore manages franchise and company-owned brands such as NamNam, Old Town White Coffee, Jamie’s Deli, O’Learys, etc at Singapore’s only airport- Changi.

Simply put - we make journeys taste better for passengers around the world.

In collaboration, SSP is bringing Jones the Grocer back to Singapore and we’re looking to hire F&B enthusiasts to work at the 2-floor outlet which consists of a dining area, kiosk, merchandise section and bar.

The Role

• Support Head Chef to ensure BOH is run to the specified service leave and KPIs through regular monitoring of operational performance.
• develop, mentor and manage the CDP and the BOH team.
• Assist in the implementation of specials and menu changes according to agreed recipes and standards.
• encouraged to be part of the menu and special recipe development/testing in both practical and creative aspects.
• Understand and assist the Head Chef in the day-to-day operational cost management of the BOH, working towards company targets for the stores.
• Ensure all reports are sent and completed on time to management and reviewed with the Head Chef and their particular team.
• Regular inspection of outlet and relevant equipment to ensure adherence to all government and regulatory requirements in food safety.
• Resourcing and carrying out trials and interviews for potential candidates.
• Work closely with other departments to promote good teamwork and efficient operations.

Profile required

• At least 1-3 years’ solid experience in Restaurants as a CDP or Sous Chef.
• Hospitality or restaurant management qualification preferred
• Strong business acumen, team management and communication skills
• Self-motivated, team player and enjoy working in fast-paced environment
• Problem solver and Customer oriented with a passion for food
• Flexible to working shifts to manage a 24 hour running business
• Essential Knowledge of MS Office and experience with in-house technical systems.

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Vesper Homes is on the lookout for a Customer Service / Property Manager !

About Us

Vesper Homes is a boutique Real Estate agency in Singapore. We were first established in 2014 in London and we now operate in Singapore, Hong Kong and Manchester markets under the brands Vesper Homes and Vesper Group.

We are a team of 12 in Singapore and are looking for our next colleague to join us.

We need someone who can communicate clearly and represent the clients interests.

Job Description / What You'll Learn

- Oversee checking in properties (tenants moving in)

- Oversee checking out of properties (tenants moving out)

- Defect management

- Assist with Property Management

- Lease paperwork

- Liaise and deal with different clients/agents/contractors

- Assist with day-to-day tasks

- Any other related ad-hoc assignments

What we’re looking for in you:

- Systematic and organised

- Highly detail-oriented and meticulous

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast pace environment

- Motivated and resourceful team player

Location: Tuas View Loop, Singapore

Transport pick up at woodlands, Pioneer, Clementi and Jurong

Drop off joo koon)

Working Days: Mon to Fri

Working hours : 5 days work week, 8am to 5.30pm

Salary : $2.5-$3k

Job Scope
Generate quotations to customer

• To assist in purchasing the necessary parts for service jobs
• To check spares availabilities & lead time with various suppliers
• To check & ensure that prices quoted from vendors are competitive
• To track spares delivery status and advise accordingly to store-man
• To track & file all purchases with reference to service jobs
• To prepare Delivery orders & Invoices in a timely and organized manner
• To assist service team on logistic preparation for overseas job assignment
• To assist the Accounts team with proper documents to ensure timely payment from customers

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Customer Care Officer (Counter)

Salary: $2200 - $2700
Location: Upper Thomson
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description: -

Counter (Primary Responsibility)

• Attend to walk-in customers, be it
  o General Enquiries
  o Repairs (First-Level Check)
  o Products(s) Viewing & Introduction
  o Showroom Sales
  o Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Job Requirement: -

• Preferably two years of working experience in similar field

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Who are we?

AMOY Hotel is named after and inspired by the Zhangzhou people who came from China to settle in Singapore. This boutique hotel is both a tribute to the area’s trading past and the hotel of choice for today’s modern business traveller. Shunning the norms and restrictions of the usual city hotels, AMOY caters to the sophisticated traveller who values personalised service in an intimate environment.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description: -

Counter (Primary Responsibility)

• Attend to walk-in customers, be it
  - General Enquiries
  - Repairs (First-Level Check)
  - Products(s) Viewing & Introduction
  - Showroom Sales
  - Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Job Requirement: -

• Preferably two years of working experience in similar field

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Customer Care Officer (Counter)

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description: -

Counter (Primary Responsibility)

• Attend to walk-in customers, be it
  o General Enquiries
  o Repairs (First-Level Check)
  o Products(s) Viewing & Introduction
  o Showroom Sales
  o Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Job Requirement: -

• Preferably two years of working experience in similar field

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HRSSC or HR Operations
• Mandarin speaking to liaise with Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Customer Service Logistics Executive (Luxury Retail)

About the company:

renowned luxury brand known for its exceptional craftsmanship and innovation in producing high-end timepieces

Job Summary:

Coordinate and enhance logistical processes, inventory management, and repair administration to optimize efficiency and compliance

Job Scope:

• Streamline logistics distribution processes for increased efficiency and reduced time consumption.
• Support the Service Center by managing inventory, verifying delivery documents, overseeing spare parts conditions and quantities, preparing picking lists, conducting cycle counting, and handling order fulfillment.
• Assist Admin Supervisor in repair administration duties, including managing repair files in ERP and generating reports for data analysis.
• Implement modifications in processes and products.
• Contribute to continuous improvement in product quality and work environment.
• Efficiently handle shipment and receipt of goods to and from the entity.
• Monitor shipping validity dates, debits, duties, and tariffs, ensuring compliance with import and export regulations.
• Communicate issues and provide feedback to superiors for enhanced productivity.

Requirement:

• Min 2-5 years of experience in logistics coordination, inventory management, or a similar role.
• Proficiency in using WMS & ERP systems, Microsoft Office Suite, and other relevant logistics software.
• Familiarity with import and export regulations, duties, tariffs, and the ability to ensure compliance with government institutions.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

What’s The Role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.

Who you are:

You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires an 6-8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivalled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• The ability to join June 2024 training class
• Up to 3 years of full-time work experience
• Business proficiency and fluency in English and Hindi to manage respective clients
• Experience in customer support/managing stakeholders from various profiles
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• Ability to communicate effectively and articulate thought process clearly
• Experience within the financial market or fin-tech industry
• Ability to identify, research, and resolve customer technology, software and hardware issues
• Willingness to learn new technologies and ability to retain information
• Multi-tasking and problem solving skills as well as an ability to work independently as a part of larger global team
• Ability to work occasionally on weekends or on a bank holiday (weekday off in lieu)

We’d love to see:

• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Service Crew / Salad Shop Assistant

Working Days: 5 days (Public Holidays Off)

Working Hours: Mon-Fri 930am - 230pm

Salary: $1,400

Locations: Downtown / Raffles MRT

Job Scope:

-Taking orders and interacting with customers

-Assemble rice bowls

-Pack all food items together and call out orders

-Simple preparation of food

-Assist in opening set up and closing procedures

-Ensure cleanliness of the shop