About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Details:

• Working Location: Tanjong Pagar
• Working Hours: Office Hour (must be willing to commit to weekends)
• Basic + transport allowance + AWS + VB

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to Concession related matters, Filing of claims for customer, Point to point enquiries from customer , Technical issue, Perform out bound calls to customers who leave callback, etc
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Job Description

Incentive package:

• Base salary + Additional 12 times Increment chance in a year if you have top performance
• Office Nearby mrt ( Telok Ayer/Raffles Place)
• Medical Benefits
• Phone allowance, Computer Allowance, Atire Allowance

Working hours: 9am-6pm, Monday to Friday. Enjoy extra OT pay. Challenging and easy-going Environment, meet and serve High Net Worth clients.

Job Responsibilities:

• Assist frontline sales consultant for document check/preparation.
• Providing customized services (paperwork ) for our clients
• Assist in preparing and submitting application documents/immigration documents for our clients.
• Communicate regularly with clients in great manner to help smooth the process.
• Accompany clients in local field trips-Explore more clients need and search for more related programs.
• Guiding and ensuring the team achieves the clients' target
• Programme marketing through different social platform(Facebook, wechat, etc.)

Requirements:

• Minimum Diploma/Degree
• Able to multi-task, as well as, work in a fast paced & collaborative environment
• Quick thinking and resourceful to deal with the volatile nature of job
• Excellent communication, interpersonal and cross functional stakeholder management skills
• Good planning and organisational skills
• Company does not support any working pass application for the time being

Additional:

• Mon-Fri. Full-time, 40 hours per week.
• 12 chances of salary increment per year for basic pay staff.
• High chances for internal jobs transfer and promotion.

We don't accept any recruitment agency.

Job Responsibilities:

• To perform KYC due diligence of new relationships and existing clients (periodical revisions) for Hong Kong, Singapore, China, Malaysia, Australia, Taiwan and Japan entities as a Maker or Checker
• To conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank
• To liaise and coordinate with Front Office and Porto Team on the collection of the KYC documents/information
• To escalate complex cases to local Compliance and/or Head Office Financial Security for advice, clarification or validation where applicable
• To provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments
• Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database
• Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform monthly reconciliation on the KYC Status versus Opened Accounts of the Existing Clients.
• To take part in Projects and perform UAT testing assigned by the Manager
• To perform ad-hoc screenings and other duties assigned by the Manager

Required Skills:

• Bachelor’s Degree Holder in Banking / Finance / equivalent
• Minimum 2 to 3 years of experience in KYC / CDD, preferably in Corporate Investment Banking with a good understanding of AML/CFT Framework and KYC documentation processes
  Good understanding of the KYC regulations in Asia (in particular HKMA, MAS, CBRC, PBOC and FSC)
• Strong Verbal Communication in both English and Mandarin and Strong reading capability in English, Simplified and Traditional Chinese
• Strong Interpersonal skills with ability to effectively interact with cross functional teams and capable of working on own initiative and prioritizing workload
• Highly organized with excellent attention to detail, highly motivated and able to work with minimal supervision.
• Ability to multi-task and execute task with a sense of urgency and with ultimate goal of delivering tasks on time
• Strong Team player
• Good Knowledge with Excel will be an advantage

Footnotes:

Personal data collected will be used for recruitment purposes only, and the data collected will be anonymized or deleted when there is no longer a business or legal purpose for such personal data.

We regret that only shortlisted candidates will be contacted.

Job Details:

• Working Location: North West
• Working Hours: Monday to Friday: 8:00am to 5:30pm /8:30am to 6:00pm (alternate Saturday 8:30am to 12.30pm)
• Contract: 1 year (renewable)
• FREE company shuttle bus at Sembawang MRT
• Completion bonus up to 1 month’s salary

Responsibilities:

• Contact customer to arrange for appointments for the installation
• Handle customers' enquiries on appointments and installation related matters through phone calls and emails.
• Send SMS/ emails to customers on their appointment schedules.
• Promote and product to potential customers.
• Liaise with term contractors.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3064

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

Responsibilities

• Process and follow up on Credit Card applications
• Conduct instruction form from Customer Hotline & customer and handling and resolving customers’ feedback/complaints
• Conduct KYC or KYC review on new and existing customers
• Assist in Credit Card risk control
• Assist in daily operations for Credit Card back-office
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary

Requirements

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• Minimally 1-2 years of relevant customer service experience

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Full Time: $2.2k - $2.6k/month + Commissions (Up to $500-$750)

(Flexible) Part Time: $10/hr + commission (min 20 hours per week, included 1 weekend)

Job Responsibilities:

• Enthusiasm and eagerness to learn fundamentals of Service, Visual Presentation, and Stockroom
• Being on top of our brand's product knowledge to ensure customers are assisted well with their needs
• You will deliver the best possible service and attention to all consumers, informing customers of our current promotions, best seller items
• Reliability and flexibility to work varied hours and days to meet the needs of the business - be available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Job Requirements:

• Able to stand for long hours
• Willing to work according to the retail hours, on Weekends & Public Holidays
• Passionate about products and services
• Able to effectively communicate in verbal and written English
• Able to work effectively with others in a team-oriented environment and provide excellent customer service

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

The Field Service Technician position at Dingli will be based in Singapore, providing maintenance and repair services for our customers and business partners. As a Field Service Technician, you will be responsible for conducting field and workshop maintenance on our EWP's (Elevated Work Platforms) and Material Handling products. This includes performing inspections, repairs, and routine maintenance tasks. In addition, you will be involved in inventory management, as well as traveling to customer sites and entertaining clients.

Successful applicants for the Field Service Technician position will possess the following:

• Trade certified qualifications in either a mechanical or auto-electrical field
• Knowledge of maintenance, inspection, and repair procedures with construction or agricultural equipment
• At least 2 years of post-trade experience working on EWP equipment (experience is looked upon favorably)
• Excellent attention to detail and strong computer and communication skills
• Reliability, innovation, and a desire for career progression
• Current permanent work rights with no restriction in Singapore
• A valid Singaporean driver's license

The ideal candidate for the Field Service Technician position should meet the following requirements:

1. College degree in engineering or equivalent
2. At least 3 years of experience as a service technician in the mechanical or equivalent industry
3. Knowledge of equipment rental companies in Singapore will be a definite advantage
4. A valid driver's license and willingness to travel
5. Good understanding of customer dynamics
6. The ability to handle multiple requests without being overwhelmed
7. Fluent written and spoken English

Duties and responsibilities:

- Develop and maintain positive relations with tenants via regular and proactive communication.

- Manage tenants complaints and work to resolve them or provide feedback to Management

- Manage and schedule work order requests put in by tenants in a timely manner

- Coordinate with contractors for the works

- Respond to any emergencies promptly to minimise disruptions to tenant’s business

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 2 years of experience

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

As a Customer Logistics Planner for Asia Pacific-China (APCN), you will play a pivotal role in managing and optimizing the supply chain operations for APCN. The ideal candidate will have a strong background in logistics planning, preferably with proven experience in logistics planning or a similar role in the Asia Pacific region including internships or background in logistics planning or supply chain management. Proficiency in SAP for supply chain activities and excellent communication skills in English are essential for success in this role.

Key Responsibilities:

• Collaborate with overseas suppliers to manage and track purchase orders.
• Oversee inventory activities within the APCN regional warehouse.
• Implement effective inventory control strategies to optimize stock levels.
• Work closely with cross-functional teams to align demand planning with business plans and sales targets in the APCN region.
• Regularly monitor stock levels in the warehouse and take proactive measures to prevent stockouts or excess inventory.
• Coordinate with country order managing teams to ensure timely communication and resolution of issues.
• Handle the phase-in and phase-out of products in the portfolio.
• Manage the process of handling commercial returns efficiently.
• Oversee stock adjustment activities, including handling scrap, lost, and found items.
• Measure and optimize the number of days it takes to turn inventory.
• Monitor and manage the average value of inventory to ensure cost-effectiveness.
• Track and improve delivery performance metrics to meet customer expectations.
• Manage and optimize logistics costs related to freight, warehouse operations, etc.

Responsibilities:

• Provide excellent customer service & administrative support
• Act as the main point of contact for any admin related issues.
• Support a team of service and operation staffs; receptionists, office assistants, cleaning team.
• Develop, review and improve service guidelines as per company policies.
• Planning, coordinating, and executing special projects
• May include event management activities.
• Proficient in writing reports and handling urgent projects from time to time.
• Any other adhoc tasks assigned by the Manager.
• Implement Safe Management Measures to provide safer working environment and minimize risks of COVID-19 outbreaks.
• Perform regular walkabouts and inspection to ensure common areas are always well maintained.
• Conduct inspections & checks to ensure compliance at all times.
• Attend to all emergency situations promptly.
• Showcase calm composure, build good rapport with occupiers and attend to their queries.
• Collate data, prepare incident reports accurately and on time.
• Identify relevant risks & proactively check and flag potential hazard to enhance security of the Building.
• Any other duties may be assigned.

Job Requirements

• Hospitality or customer service background.
• Experience in working at retail environment is an added advantage.
• Ability to work with minimal supervision & independent.
• Comfortable with walking/standing for long hours.
• Flexible with rotating shift (day shift).

Clinic Assistant / Patient Service Associate

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,300 – $3,450
Location: Multiple locations, to be discussed during interview

Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere
• Assist chiropractors with patient assessments, including taking histories and spinal examinations (Including palpation, range of motion and postural assessment)
• Prepare patients for treatments, ensuring their comfort and safety
• Provide education and answer basic questions about chiropractic treatment procedures
• Schedule appointments, manage patient records, and handle administrative tasks efficiently
• Handling day to day customer service and clinic administrative duties
• Explain services and treatment programs to patients
• Other ad-hoc duties as assigned

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Key Responsibilities:-

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing different roles such as check-in, greeting passengers upon their arrival and ensuring a smooth departure process.

Key Requirements:-

• Possess at least 2 GCE A level credits or a diploma in any discipline from a local polytechnic
• At least 1 -2 years of work experience in a customer service / hotel / lounge related industry
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile

**Joining Bonus up to $5000

Do check with us the terms and conditions

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.

RESPONSIBILITIES:

• Ensure accurate and timely data entry into our operating system.
• Ensure a smooth and timely process flow regarding the air Import Department.
• Accurate and timely data entry into the operational system.
• Track and trace all air Import files and report the status/updates internally and to the customers.
• Ensure that customer’s freight is delivered on a timely basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
• Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
• To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
• Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
• Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
• Meet KPI standards, as per the company’s procedures/customs requirements.
• Timely response to emails from customers, suppliers, carriers, and our internal network.

REQUIREMENTS:

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• With at least 2 years experience;
• Pro-active and strong organizational skills;
• Good computer skills (Excel, Word, PPP, and Outlook);
• Able to work on half-day Saturday.
• Will be assigned to Changi Airfreight Centre

WHAT WE OFFER:

• Staff Health Benefits
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Customer Service Officer

Working Day : 5 days work week (4 weekday, 1 weekend)

Working Timing: Afternoon shift @1.30pm - 9pm / 12pm -8pm (Based on schedule )

Salary : $2500 - $3200

Working Location: United Square / Parkway Parade (Rotating Outlet)

Job Responsibilities:

• Attending to course enquiries

• Following up with customers and liaising with teachers on course bookings and scheduling; course coordination

• Updating students’ records and data base

• Processing enrolments, changes and terminations of students

• Tracking students’ monthly payments

• Issuance of payment reminders on outstanding payments

• Providing sales support

• Assisting in events organized by the Conservatory

• Any other duties as assigned by the management

Job Requirements:

• At least 1 year of relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities:

• Communicate and cooperate with supervisors and co-workers.
• To perform administrative/analysis duties as required.
• Provide support to the sales team in maintaining existing customer relationships and order management, contract reviews, production scheduling, handling quality complaints, customs declaration and inspection, booking and shipping arrangements.
• Provide support to the sales team in providing relevant document preparation, reconciliation, collection of payment.
• Responsible for customer after-sales service, conducting customer satisfaction surveys, and organizing and implementing improvements for enhancement.

Job Requirements:

• Minimum Diploma or equivalent qualifications
• Required Skill: good communication.
• Possesses proficient bilingual skills in Chinese and English as to communicate effectively with our China counterpart and Chinese-speaking customer.
• Proficient in using Microsoft Office software.
• Integrity and responsibility to be able to work independently.
• Able to start immediately or within short notice.
• Undertake any other duties that may be assigned by the Sales Team / Directors

Interested candidates are invited to submit detailed resume stating:-

• Current salary
• Expected salary;
• Reasons of leaving and
• Date of availability.

We regret that only shortlisted candidates will be notified.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, analyse and evaluate requirements for existing or new web and mobile applications.

- Design, develop, test and maintain web and mobile solutions to meet the requirements.

- Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

- Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 2 years of experience in Java/Kotlin with plenty of experience in native Android development. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

- Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

- Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

- Good understanding of business, technical abstraction and system module design.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

· Ensuring that all phones are answered according to the CEO SUITE script and within three rings.

· Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.

· Taking messages for clients as they require: straight onto their phones, via voicemail or written and convey the

messages accordingly.

· Ensuring all records are updated when necessary and that new info is updated as soon as details of a new Virtual

Office or Office client are received. Ensuring all relevant forms are set up for new clients and for all clients on your

floor including programming of clients' account code.

· Keeping CEO SUITE brochures at the Reception and presenting them to prospects during sales tour. (To update

Daily Report with special instructions on a daily basis and ensure each evening, the CM & EA are issued with a copy)

· Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are

communicated to all team members.

· Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management

team ensuring that the client’s company name is given as reference and completing billing slips.

· Ensuring all cleaning or handyman issues are written into the appropriate books.

· Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to

the MANAGER OR CM. Additionally ensuring the CM is immediately made aware of any problems and that these

are dealt with as soon as possible.

· Taking bookings for the meeting room, V/C and visiting, walk-in clients and ensuring that all entries are

accurately entered into the system at the end of the day including all additional services. - Notify the Office Asst.

of any catering requirements and together arrange all necessary catering. Ensure any additional equipment

requested is also put into the room.

· Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and

liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately

completed.

· Ensuring all clients receive an exceptional standard of service at all times.

· Undertaking fire warden and possible first aider duties.

· Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be

followed by other team members who may be covering your reception. Ensuring anyone covering your reception

receives a proper handover.

· Helping out in any other area of the business centre and covering on all other receptions as and when required.

· Closing of Boardroom, Courier, and Incoming/Outgoing Mail.

· Checking of ladies toilet accessories supplies like, hand cream, hairspray, shoe polish, eau de toilette and ensure

that arrangements are made to have them replenished regularly. In this case, Office Asst. may be deployed to

assist but under your close supervision please.

· Upselling of services / Sales Activities

TARGETS AND ACCOUNTABILITIES:

· Consistently attend to work and arrive on time.

· Work independently and shall always manifest grace under pressure.

· Takes full responsibility and accountability of the action done in the work place.

· Be mindful with meeting the monthly sales target.

· Follows policies, rules, regulations and procedure as set by the management.

· Supports CEO Suites’ values, objectives and goals.

· At all times observe proper channel of communication.

· Adherence to the CEO Suites’ quality standards

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, analyse and evaluate requirements for existing or new web and mobile applications.

- Design, develop, test and maintain web and mobile solutions to meet the requirements.

- Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

- Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 5 years of experience in Objective-C or Swift with plenty of experience in native iOS development.

- Ability to understand and debug large and complex code bases.

- Good team communication and collaboration skills.

- Passion and experience building consumer-facing products is a huge plus.

- Experience with E-Commerce is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Key Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Location : In between Lavender & Bendemeer MRT

Working days: 5.5 days ; 10 working hours

Industry : Restaurant F&B ( Indisde a hotel)

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996