(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Customer Success - Renewals to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on Renewing our current clients based on their subscription
• Reactive and proactive approach to meet monthly KPIs of X amount of cash collected
• Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager
• Outreach to our current clients via calling and emails. The applicant is expected to do 30-40 calls and or emails a day
• Work with the other sales team and customer success team to ensure client’s satisfaction
• Nurture client relationships through the renewal cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Proactive in gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction
• Ensure a high level of satisfaction of the client

• A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
• Sales & Customer Support experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• Outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Experience in customer retention of current customers
• Zendesk experience preferred
• Always looking for ways and opportunities to improve the client experience

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

JOB HIGHLIGHT:

• Dynamic and Energetic Culture
• Opportunities for Advancement
• Flexible Working Arrangements

JOB DESCRIPTION:

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;
• Must be fluent in English (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends

WORKING LOCATION:

• Jurong East

Entry level candidates are also welcome, as training will be provided.

If this sounds like you, we want to work with you! Send in your application today. Please contact us at 85904662. We'll be in touch if you are shortlisted for the role.

Hope to hear from you soon!

GENERAL CLERK

We are looking for a General clerk (only Singaporean, no head count for oversea worker), working hour 8.30 to 5.30, Monday to Friday, and alternate off on saturday. (after 3 months probation)

Job Responsibilities include :

* Generate tax invoices, handling phone calls, emails quotations and filing invoices.

*Proficient in both English and Mandarin.

*If you are interested, please feel free to call/walk in to an interview Monday-Friday 9am to 4 pm.

Our Address :

Blk 18, Boon Lay Way.

Tradehub 21 #04-142

Singapore 609966

Tel : 62743255

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.

The ability to multi-task, communicate and manage drivers is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;

3. Ensuring that routes are running effectively and efficiently;

4. Plan, route and co-ordinate with suitable drivers on their routes;

5. Assist in training and ensuring that service quality is upheld;

6. Deal with feedback, queries and complaints positively and effectively;

7. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Enjoys multi-faceted co-ordination and is a strong team player;

4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work independently as well as in a team and can function competently under pressure;

7. A willing and cheerful learner and worker.

B H S KINETIC PTE LTD is a leading engineering-based logistic services firm in the semi-conductor vertical offering a comprehensive array of supply chain and transportation options.

Acclaimed for our Reliable, Flexible and Innovative integrated solutions ranging from ultra-shock sensitive cargo transportation, moving any kind of cargo to last-minute high value machine installations anywhere globally, we are innovating and in the process of massive digital transformation. Think you are a good fit for a dynamic, forward-thinking organization dedicated to becoming an international industry thought leader with unlimited growth potential? Why not reinvent the future with us? We are always looking for talent to be part of our exciting innovation journey! Don’t just think about a great future – make it so, with BHSK!

Key Roles and Responsibilities:

• Liaise with various departments such as plan, monitor, appraise and review job contributions to ensure timely production and dispatch of goods to Customers
• Meet customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics;
• Take ownership and action appropriately escalated customer issues and follow problems through to resolution.
• Coordinate workflow between customers and vendors to ensure smooth daily operations
• Work with internal members to ensure smooth delivery/execution of services
• Allocate, coordinate and monitor job orders and resources
• Assist managers with ad-hoc matters

Requirements:

• Degree or its equivalent, preferably in Logistics or Operations Management (Fresh Graduates are welcome to apply).
• Strong analytical, decision-making, problem solving and follow-up skills.
• Good interpersonal and communication skills.
• Bilingual in English & Mandarin
• Able to commence work with short notice.
• Work location at Pandan Road
• 5.5 work week (Alt Sat)

Please send your resume, complete with details of qualifications, experience, current and expected salary to [email protected]

We regret that only short listed applicants will be notified.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered..

What we look for:

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in technical sales, preferably in service agreements or a related field.
• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Ability to work collaboratively with technical teams and clients.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Summary

Provides customized service solutions according to the specific service needs of customers and achieve continuous business growth. Manages the growing asset management service needs of laboratories in various industries, such as overall relocation, maintenance and compliance verification, and other professional service needs. Manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Key accountabilities

• Understand market dynamics, actively explore the market, and achieve company sales targets.
• Familiar with the company and competitive product knowledge, introduce Enterprise service projects to customers.
• Understand and master the market conditions of the responsible sales area and analyze and control.
• Visit customers and introduce project solutions.
• Actively develop new customers, organize customer materials, and establish customer information files.
• Complete customer negotiations, contract signing, order follow-ups, and post-maintenance work.

Requirements

• Bachelor’s degree preferred with specialization in Chemistry or related discipline.
• Minimum 3 years and above of sales experience in chemistry/pharmaceutical/biological laboratory support industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented.
• Proficient in SAP and Microsoft office
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Familiar with the project bidding and procurement process.
• Proactive, innovative, willing to accept challenges, strong learning ability, and stress resistance

Service Engineer (AGV)

• Salary: Basic $4,200 - $4,600 + VB
• Time: Monday - Friday (8.30am - 5.30pm)
• Location: Benoi Road

Responsibilities:

• Oversee the day-to-day operational activities of the workshop, customer services, and traffic teams, ensuring their accountability and integrity in operational readiness.
• Develop comprehensive policies and procedures to optimize efficiency in workshop and traffic operations.
• Ensure that staff members are adequately trained and motivated to meet required standards.
• Address problems openly and promptly, identifying and managing risks effectively.
• Continuously assess and improve workflow and working conditions to enhance labor turnover and operational efficiency.
• Uphold safety and housekeeping standards set by the company in all work conducted.
• Act as the point of escalation for team members dealing with operational issues.
• Generate reports on performance, budget, and expenditures.
• Strategize and achieve financial budgets and key performance indicators.

Requirements:

• Possess Diploma in Engineering & equivalent.
• Competent in corporate presentation
• Possess strong analytical & technical knowledge
• Prior working experience in managing daily workshop for at least 2 years
• Valid Class 3 Driving License.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Kam Shwu Min | EA Personnel No.: R22111811

Job Description & Requirement

• Assist in the office and operational administration of the Company
• Maintaining the billings and sub-contractors payment system, vehicle management system
• Computing and verification of expenses, claims, allowances, overtime and other staff payments etc
• Ensuring complete and systematic records are maintained
• General administration duties including documentation, filing, updating database etc
• Other duties as appropriate to ensure the smooth running of the business.
• Proficient in Microsoft Office applications with high degree of accuracy and strong attention to detail is essential
• Must be able to work independently and with minimal supervision, yet capable of completing tasks assigned within the team environment
• Must be able to work within monthly deadlines
• Must be able to work well in a team
• Good interpersonal and teamwork skills, ability to communicate and manage well with all levels of the Company
• Other duties as assigned

Responsibilities:

• In charge of arranging of organisation's fleet of vehicles' routes
• Develop good working relationship with drivers and customers
• To liaise with customers for any queries
• To liaise with internal team with regards to operational matters
• Strong in operations and customer service-related industry
• Other duties as assigned

Requirements:

• Billigual
• Positive with critical thinking skills
• Friendly and pleasant deposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment

Note:

• 3 minutes walk from Gul Circle MRT
• 6 days work

DUTIES AND RESPONSIBILITIES

Your duties and responsibilities will be as follows:

· Responsible for outdoor and indoor repair work of all cleaning products.

· Robot mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.

· work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs

· Where there is no outdoor repair, you are required to work within the Company workshop

Requirements:

· Candidate must possess at least a Professional Certificate/NiTEC

· Field of Study: Electrical & Electronic Engineering / Electrical Engineering

· Understand engineering drawing and schematic layout are essential

· Possess Class 3 driving license

· Possess good communication and problem-solving skills

· Able to work independently

Job Description:

· Must be able to perform troubleshooting on various electrical circuitry

· Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage

· Assist Service Manager to manage the service department

· Able to lead a team of technicians and engineers to provide excellent service support

· A team player with positive working attitude and problem solving initiatives

Requirements:

· Minimum Diploma in electrical and electronic or mechatronics engineering

· Customer-focused and service-oriented

· Possess strong leadership, communication and interpersonal skills

· Proficient in written and spoken English

· Possess a valid qualified driving license Familiar with Microsoft Office and email

If you are the person we are looking for, please send a detailed resume with a recent photograph, indicating current and expected salary to us. We regret that only short-listed candidates will be notified.

Pre-requisites:

· Min. Education Level: Diploma

· Field of Study : Electrical Engineering / Mechatronics Engineering

· Skills : Good Technical Knowledge / Communication Skill / People management skills

· Language: English

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

• Create effective procedures for the preparation and implementation of programs.
• Conduct Safety Internal Audits & Risk Assessment; implementing Health Safety Environment Management System.
• Oversee administration and advising / directing the Safety, Environment, Health & Security Systems and safe working environment.
• Investigate employee Health and Safety complaints; discuss findings and recommends possible solutions in a timely manner.
• Advise employers / employees about safe, healthy work practises and procedures, health / safety management.

DREX-CHEM TECHNOLOGIES PTE LTD

The DREX-CHEM GROUP is a successful leader in the distribution of specialty chemicals, resins, pigments, printing consumables & equipment etc in ASEAN and Hong Kong/China. We have immediate vacancies for :

Customer Service Representative (Admin)

(Ability to Work in TUAS of Singapore Should Only Apply!)

Responsibilities :

· Responsible for processing customers' orders,

. Managing inventory and perform purchasing functions with shipment follow up;

. Communicate and coordinate effectively with internal departments;

Requirements:

• GCE ‘O’ or ‘N’ level or qualifications with credit in English and relevant experience are welcome.
• At least 3 years' experience in Customer Service;
• Some knowledge of import and export handling;
• Some inventory control knowledge;
• With Microsoft Excel intermediate level;
• Stay in Singapore;
• Able to start work within short notice or immediately.

· Training will be provided

· Adaptable, independent with pleasant personality and a team player;

· Able to interact with all levels of people;

· 5-day week with transportation provided from Joon Koon MRT Station.

. Applicants who are able to work in TUAS should only apply.

The Company offers excellent career advancement program with attractive remuneration packages for performers. Interested applicants are invited to apply or email before 8 February 2024 with full resume, current and expected remuneration details and a photograph to:

Drex-Chem Technologies Pte Ltd

1 Tuas, Avenue 16.

Singapore 638924.

Attn : HR Manager

Or email to : [email protected]

Job Description

• Handle rate inqueries from customers and overseas agents
• Prepare airfreight and seafreight quotation
• Follow-ups with customers for feedback & approval on shipment arrangement
• Work closely with operations teams for bookings
• Monitor shipment movement when necessary
• Prepare monthly tariff for FCL & LCL
• Involve in tender
• Monthly KPI report
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Knowledge in shipping documentation and carriers is a must.
• Good knowledge in Dangerous Goods & documentation
• Previously with Logistics Customer service experiences would be an advantages

RESPONSIBILITIES

• Perform the designs using in-house adsorption tools.
• Prepare the simulation files for SRU/TGU catalyst using Hysys.
• Prepare the simulation files for HPC using in-house tool.
• Prepare the technical proposal to meet the customers’ RFQ requirements.
• Provide on-site service for catalyst and adsorbent loading and start-up
• Support business manager on technical inquires.
• Resolve technical issues quickly and effectively at customer site or remotely.
• Develop technical services plan and execute the plan to meet customer expectation and demand.
• Carry out on-site excellent technical services and adhere to best practices standard.
• Prepare the Technical Service Visit Report
• Prepare various technical reports and presentations (internal and customer) and assures consistent communications.
• Work with other functions to develop value-added services relative to technical services

REQUIREMENTS

• Bachelor’s Degree in chemical engineering or Chemistry
• Minimum 3 years of experience in related industrials e.g. Oil refining and Petrochemical
• Comprehensive knowledge of Chemical Engineering
• Comprehensive knowledge of refining and petrochemical plant
• In-depth Microsoft Excel and Power Point skills

Job Description

• Prepare airfreight and seafreight quotation to customer and overseas agent
• Prepare monthly Tariff LCL and FCL for customer
• Follow-up quotation with customer
• Prepare spot rate to key account customer
• Assist operations team on shipment follow-ups
• Work closely with operations team to offer effective logistics solution
• Involve with the yearly tender preparation
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Familiar with shipping documentation and carriers
• Good knowledge in Dangerous Goods & documentation
• Previously with Operations/Customer service experiences would be an advantages

• Assisting Department Manager on day-to-day operations and to be a good role model setting good example including managing and supervision his subordinates with positive attitude towards work, customers, company and profitability of the job at all times.
• Execution of his daily duties including planning of work-scope, personnel allocation; assess tool requirement, scheduling, assessment, execution of repair and service works on diesel engine and auxiliary equipment components of two/four stroke engines. Monitor progress and ensure works are carried out on time and budget to correct quality levels.
• Track and update work progress and delivery schedules for recon. components.
• Evaluate safe and efficient work procedures to recommend modified or new tooling or process
• Assist with the compilation and production of service reports, calibration reports, draft invoices and work specifications etc., including ISO work instructions, risk assessment and checklist for all works.
• Liaise with customers and class, agents and other involved parties as well as other Goltens departments, QC, Sales staff etc. during repair projects including techno - commercial aspects with sub - contractors and vendors on outsourced reconditioning and repair works.
• Provide on-the job training to assigned personnel, monitor to verify skill levels and actively participate in the development of Goltens personnel to improve the quality of work.
• Ability to involve in the counseling process as part of the discipline action in the case of violation of rules of your subordinates.
• Have self-discipline, ownership and be responsible in maintaining the workshop, plant equipment, tools in good order and ensure good housekeeping in all job locations are well upkeep at all times.
• Always be proactive, cultivate good and safe working practices at all times to your subordinates and others at all times.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Description

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• Possess basic Mechanical and Electronic engineering understanding.
• Ability to service and commission our range of machineries. (Training provided)
• Required language(s): English, Tamil, Melayu (in order to handle queries, request and feedbacks from English, Tamil and Melayu speaking counterparts in regards with the repair and other maintenance related matters.)
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Computer Hardware Installation, Software Installation, Software Configuration, Fabrication Camduct
• Preferably Non-Executive specialized in Maintenance/Repair (Facilities & Machinery) or equivalent.

- Field service work / Workshop repairs: attend site and perform field work, ie. breakdowns, preventative maintenance, install and commissioning. Workshop tasks: dismantling, assembly, cleaning of parts and using of precision equipment and machinery and apply safety and health rules and taking into consideration the actual site conditions.

- Planning Coordinates: preparation and control of all material, equipment and documentation needed for site activities and organized them in accordance with contractual and supplement documentation

- Repair: Conducts detailed inventories and inspections to determine necessary maintenance and reports. Troubleshoots and repairs equipment and recommends changes such as new equipment or modified procedures to improve performance and customer satisfaction.

- Reporting: prepares all technical and work reports to be signed by customer representative

- Customer regulation: obtaining certain passes or attending classes for commencing of works.

* Nitec certificate or 2 to 5 years xperience working as turbochargers on marine vessels or mechanical fitter or diesel fitter

* Knowledge of turbocharging would be an advantagaeous

* Strong in service delivery and troubleshooting

* Customer centric

* Team player

Job Description & Requirements

We are looking for a positive individual with critial thinking skills to manage our fleet of vehicles.

Responsibilities:

• In charge of overseeing/overlooking and arranging of organisation's fleet of vehicles' routes
• Develop good working relationship with drivers and customers
• To liaise with customers for any queries
• To liaise with internal team with regards to operational matters
• Strong in operations and customer service-related industry
• Handling day-to-day operation independently
• Other duties as assigned

Requirements:

• Billigual
• Positive with critical thinking skills
• Friendly and pleasant deposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment

Note:

• 3 minutes walk from Gul Circle MRT
• This position is based on property site
• Willing to work 6 days