Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

• Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
• Process field claims in a timely manner for resolution.
• Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
• Providing timely engineering insights including failure analysis technical reports and presentation.
• Analyze product warranty claim and provide modeling on product service life.
• Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
• Handles customer visits and factory audits and product inspection.
• Develop & contribute to building knowledge base of degradation from product to material level.
• Design tests to detect infant mortality and mid-life product failures.
• Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.

• Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

REQUIRED SKILLS

• Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
• Application experience in managing (large) data modelling would be favorable
• Excellent practical knowledge and use of Microsoft Office
• Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.
• Enjoys rigors of technical reviews with peers & management to drive to business outcome.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs.
• Answering the telephone/ emails and manage customer's inquiries
• Work with operations team to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• In charge of the counter to ensure Drivers/ Hauliers are attended to
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum ‘O’ Levels
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Company Transport provided

BASIC FUNCTIONS

We are looking for Marine Senior Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSBILITIES

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS/REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 8 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

Responsibilities

• To adhere to prevailing Company SOPs including service KPIs.
• To carry out indoor and outdoor service jobs (commission, repair, troubleshoot, inspection, modification, warranty checks).
• To investigate customer complaints (product defects, failures or non-conformance) and recommend solutions.
• To issue customer outdoor and indoor service reports.
• To disassemble cancelled units for stock return.
• To provide service and maintenance training sessions on product usage for customers.
• To supervise ADs during service works and to report discrepancies if any.

Requirements

• ITE in Engineering (Mechanical) + 1-2 years of relevant work experience or
• Diploma in Mechanical with no prior experience.
• Basic English language proficiency needed to prepare service reports.
• Willing to be on standby for adhoc service activation after office hours. Overtime will be paid for service hours worked after office hours.
• Willing to commute to clients' site for servicing. Transport reimbursement is provided for travel from office to client site.
• Independent, responsible and self-motivated with a hands-on approach to work.
• Willing to travel overseas for work.

Benefits

• Variable bonus.
• Annual bonus.
• Monthly meal allowance.
• Annual health screening.
• Dental.
• Hospitalisation insurance.
• Specialist treatment coverage.
• Annual allocated training hours for each employee.

The Service Engineer is responsible for providing ocean going vessels with on-site and remote technical assistance regarding water and chemical treatment asset protection program adherence, energy management programs, cleaning solutions, welding, refrigeration and sealing products and installation services and repair of equipment. The Service Engineer will investigate and approve operational quality of onboard programs, processes and system equipment and instruct vessel crew in the operation and maintenance of the programs and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.

Principal Duties and Responsibilities:

• Analyze current application of Company programs and products onboard vessels
• Evaluate consistency of Water Treatment and Energy Management programs through on-site sample analysis and observation
• Collaborate with Chief Engineers and marine officers about full scope and application of Company product line
• Provide solutions for increased efficacy of Company products and identify potential vessel needs
• Supervise, whenever necessary, inspections, chemical cleanings, and installation and repair of Company equipment
• Provide training to the crew
• Maintain vessel information files through the use of service/technical assistance reports and conceptualize information towards achieving actionable knowledge
• Visit accounts with Account Executives and Area Manager to better understand client needs & key contacts
• Other tasks and projects may be assigned from time to time

Required / Desired Knowledge, Experiences and Skills:

• Relevant Bachelor’s degree with 3-5 years’ experience, or 5-8 years of related experience, in a technical role in the Marine or Chemical industry
• Strong interpersonal skills when working with colleagues and international maritime clients
• Strong communication skills, both verbal and written
• Strong technical knowledge and experience
• Flexible and motivated work ethic, with desire to serve the needs of the clients
• Commitment to safe working practices and environmental stewardship
• Understanding of maritime regulations a plus

Education/Certifications:

• Bachelor’s degree or equivalent in Marine, Chemical, or Mechanical Engineering or 5-8 years of related experience in a technical role in the Marine or Chemical industry

Physical Working Environment:

Position may be exposed to harsh industrial and external elements such as heat, vibration, noise and weather when onboard vessels and at ports. Must be able to navigate the structures and obstacles commonly found on ocean going vessels, such as vertical stairs, gangways, and narrow passages, and poses safety awareness around operating machinery and moving objects. Position requires travel approximately 25%.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The Customer Service Executive will be responsible for handling export documentation, managing communication and document management processes, and ensuring proper billing for all closed jobs.

1. Manage shipping documentation formalities in regards to Port Authority / Customs / Tradenet / Portnet.
2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
3. Coordinates day-to-day operations and transactions for freight forwarding and other related activity.
4. Manage job file creation, costing and other data entries in 56Cargo System.
5. Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
6. Send pre-alerts and shipping advice timely to customers and agent.
7. Coordinates dispatch of shipping documents to customers and agents.
8. Assist for rate sourcing with various carriers.
9. Provide guidance and training to new staff.
10. Adhere to all company rules and regulations including safety rules.
11. Any other duties and responsibilities assigned from time to time.

Requirements:

1. Minimum Diploma or equivalent qualification in logistics or related field
2. Preferably with 2 years relevant experience in Freight Forwarding/ Logistics industry
3. Good verbal and written skills
4. Attention to detail and ability to manage multiple tasks
5. Experience in the freight forwarding industry is a plus

Others:

1. 5-day work week
2. Daily Meal subsidy
3. Medical, dental & insurace benefit
4. 2 way-Transport provided at Jurong East

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

Job Description

• Attend to customer at frontline and all phone calls received.
• Create quotations for all customers' repair and advise them accordingly.
• Greet customers and offer excellent customer service.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Ensure work provided addresses the concerns raised and /required by customers.
• Invoice and collect payment from customers for services rendered.
• Handle and assist customer complaints regarding services.
• Maintain customer records and enter data into computer databases.
• Any other matter as required or assigned by supervisor/superior.
• Provides simplified and quality service to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self-repsonsiblility for all customers and strive for continuous improvement.
• Demonstrate professionalism, integruity and independence at work.
• Ability to react according to work contingencies and requirements.

Qualification

Minimum completed of Secondary School

Experience 3 year and more

Ability to communicate in English and Mandarin

Ability to communicate in English and Mandarin

** We regret that only successful candidate will be notified.

Job Responsibilities

1. Coordinating for following Hospitality Arrangements :

• Arrangements for hotel accommodation for Superintendents, guests and block arrangement for crew (Cruise ships)
• Arrangements for transport for Superintendents e.g. car rental, airport transfer & cabs
• Arrangements for courtesy to be sent to Guests and Superintendents
• Allocates and housekeeping for Superintendents’ Offices and VIP rooms, including the following :

i. Arrangements for PCs and fax machines to be set-up in Superintendents’ offices

ii. Arrangements for the conversion of telephone lines to IDD as and when requested

iii. Provision of stationery, overalls, safety shoes etc. for Superintendents

iv. Arrangements for laundry services

• Assist Superintendents with flight ticket bookings and validations, visa extensions

2. Carrying out the following Administrative Tasks with the Assistance of the CRA :

• Updates weekly and distributes Superintendents’ List to Senior Managers, SRMs, Sales, CR and Marketing personnel
• Updates customers/Superintendents’ profile in Sembsap1 system
• Update hotel corporate rates
• Oversees the management of canteen e.g. food service standard, cleanliness, housekeeping and price control
• Checks invoices and canteen bills
• Carries out costing for promotional items and VIP room dining
• Responsible for procurement and stock control of corporate gifts, souvenir and promotional items
• Recording of all bookings/orders for hotels, transport, etc

3. Coordinating the Arrangements of Customers’ Functions/Events e.g.

• ASMI Dinners
• Christmas and New Year Parties (Gifts, cards, lunches, decorations)
• Superintendents’ birthday arrangements (Cards)

4. Cultivate Relationships with customers

• Morning and afternoon rounds to Superintendent’ offices to monitor customer feedback
• Attendance at lunches dinners, Sundowners and other functions
• Manages hospitality programmes for in-house Superintendents e.g. :

i. Bookings of restaurants for Superintendent and PMs

ii. Arrangements for VIP lunches and dinners for the Shipyard. Organising of recreational activities

e.g. Sports and games for ship officers and crew

5. Ensure that customers’ complaints / feedback is channelled to relevant departments for action

6. Ensure the safety of personnel through compliance with Occupational Safety and Health and Environment Regulations

7. Ensure the Health, Safety and Environment operating procedures are followed and counsel employees about compliance as necessary

8. Participate in the preparation of Safe work, Environmental control and Emergency procedures

9. Ensure that all Health, Safety, Environmental & Quality (HSEQ) plans are followed

10. Any other associated tasks and responsibilities assigned from time to time

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Minimum GCE 'N' Level with relevant working experience
• Minimum 3 years of customers relations experience

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Benoi Yard)

15 Benoi Road, Singapore 629888

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on Tuesday 9th July 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognising and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

• Act as the main contact point for Customers, Distributors and Area Sales Manager.
• Ensure accuracy and timely processing of all sales quotation, all customer enquiries & oders.
• Support issuing purchase order and coordinate with overseas factories for order fulfillment.
• Communicate changes of orders of delivery times and provide order updates to customers when necessary.
• Debit or credit notes issuance and follow up.
• Support Area Sales Manager in their interaction with customers.
• Candidate must possess at least Profesional Certificate / NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Years of working experience in the related field is required for this position.
• Required Skill(s): SAP
• Preferably Executive specialized in Sales/Logistics/Supply Chain Coordination or equivalent.

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Job Responsibilities

• Answer customer enquiries and resolve customer issues in an efficient and timely manner.
• Providing information about products and services,
• Taking orders & processing payments
• Addressing complaints
• Troubleshooting technical issues
• Handling warranty claims
• Administrative tasks such as documentation

Requirements

• Excellent communication skills
• Effective listening skills
• Knowledge in the automotive industry would be beneficial

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

This position reports to the Head, Customer Service and will be responsible for creating and sending of invoices to customers, and maintaining the sales database.

Job Responsibility:

• Coordinate, and process confirmed orders.
• Debt collection
• Preparing invoices, Credit Notes, Debit Notes, Statements of Account for customers when needed.
• Raise PR and coordinate with some local supplier.
• Check pending orders, track incoming shipments with purchasing, coordinate with the warehouse, logistics, and workshop teams, and ensure timely delivery to customers.
• Follow up on goods temporarily withdrawn for various reasons.
• Occasionally source freight forwarders for competitive rates and arrange export shipments, and handling imports as well.
• Assist with administrative tasks

Qualifications:

• Diploma or its equivalent
• At least 3 years relevant experience in Sales Coordination will be an advantage
• Proficient PC literacy
• Good interpersonal and communication skills

The Team:

The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.

The Role:

As Vice President of Customer Success Delivery – Asia Pacific, you will define and execute the full Customer Success strategic vision across all Asia Pacific and be responsible for leading an organization of Customer Success Managers, Success Architects, Platform Architects, and partnership with Support Account Management.  You play a pivotal role in ensuring our customers' success by ensuring that ServiceNow delivers exceptional customer experiences, fosters long-term relationships, and accelerates value realization across our customer base. You will collaborate closely with cross-functional teams, including sales, product management, customer support, value management, strategic customer programs, and engineering, to ensure the seamless adoption and ongoing satisfaction of our customers.

This is a strategic leadership position that requires a strong understanding of—and experience in—Customer Success in the software industry and demonstrated ability as a leader who can be a trusted advisor to key internal Executive stakeholders as well as with C-level client executives, including the world’s largest enterprises. The ability to build and manage high-performing teams in a fast-paced environment is also critical.

Responsibilities:

Strategy and Leadership:

• Develop and execute a comprehensive regional strategy for customer success and value acceleration, aligned with the organization’s vision and objectives.
• Responsible for the talent acquisition of Customer Success resources regionally, aligning to organizational shape goals as well as the creation, planning, and support of talent management.
• Build a high performance, diverse team including all aspects of employee performance management, such as hiring, career development, performance reviews, individual development plans, guidance, and mentoring.
• Foster a customer-centric culture within the organization, emphasizing the importance of customer satisfaction, retention, and advocacy.

Customer Success and Engagement:

• Define and implement best practices for customer success, including onboarding, adoption, training, and ongoing support to ensure customers derive maximum value from our solutions.
• Accountable for defining and delivering operational excellence and delivering results against KPIs (e.g., technical health, product adoption, NPS, Impact ACV targets, Customer Success/Impact renewal) for success resources regionally. These KPIs have a material impact to overall company ACV growth.
• Drive proactive customer engagement initiatives, such as business reviews, executive sponsorships, and customer advisory boards, to strengthen relationships and identify opportunities for growth.

Value Acceleration and Solution Delivery:

• Collaborate closely with sales and product management teams to ensure seamless solution delivery, including scoping, implementation, customization, and integration of our solutions.
• Ensure execution of the Customer Success Strategy, optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of customer engagements
• Drive value realization initiatives, working closely with customers to understand their business objectives and align our solutions to deliver tangible outcomes.
• Own the post sales executive customer relationships for Customer Success, including resolution of escalations.

Cross-functional Collaboration: 

• Collaborate with sales teams to drive revenue growth by identifying expansion opportunities within the existing customer base and ensuring high renewal rates.
• Collaborate with Services Sellers to convert legacy customer success packages to new Customer Success offerings.
• Develop relationships with internal cross-functional leaders, including the Customer Outcomes (consulting services or partner) GEO leaders, ServiceNow Impact business unit and ServiceNow product and support organizations, where alignment on strategy and delivery is a must.
• Work closely with marketing teams to develop customer advocacy programs, case studies, and success stories to showcase the value we deliver.