Summary
The Team Lead will be responsible to the Head of Learning & Development for all coordination and conduct of functional training programs, management of standards and procedures for operations in his/her assigned business unit. The incumbent is responsible for the review, formulation and implementation of training plans and programs for in-house, industry, other regulatory courses for in order to achieve consistent, high quality service delivery for the respective business units.
Duties and Responsibilities
â–ª Oversee all training in areas of development and delivery, and assessment and evaluation, and planning and communication in his/her business unit.
â–ª Identify and assess the training needs of the job roles in consultation with stakeholders and in collaboration with the Curriculum Developer in his/her business unit.
â–ª Design develops and review training and assessment programs/materials in collaboration with the curriculum developer in his/her business unit.
▪ Assess his/her training team members’ (comprising Trainers, Line Trainers and On-Job Trainers) training competencies and skills, performance and productivity to identify areas of development and growth.
â–ª Coach his/her training team members to ensure consistent high standards and quality in training delivery.
â–ª Establish effective working relationships and collaborations with internal and external stakeholders at various levels.
â–ª Oversee evaluations of all training programs in his/her business unit and recommend strategies for continuous improvements.
â–ª Conduct in-house training and briefing to share best practices as required and ensure compliance to regulatory training requirements for operations in his/her business unit.
â–ª Keep abreast of industry training trends, developments, and best practices, and recommending new teaching/learning methodologies.
â–ª Ensure compliance with all workplace safety, security, and health policies and procedure
Requirements
â–ª Minimum in WSQ Advanced Certificate in Learning & Performance or ACLP/ACTA
â–ª Minimum 5 years of demonstrable sound knowledge in operations.
â–ª Minimum 2 years conducting training and assessment.
â–ª Able to analyze, evaluate and assess learning challenges and develop new innovative learning solutions.
â–ª Able to work independently and collaborate effectively as well as a self-starter with positive mindset.
â–ª Excellent self-motivation, interpersonal, communication and project management skills.
â–ª Ability to work well as both a team player and leader