Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Position : Customer Service Executive (Logistic/Incoterms/Shipping)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours),
• Salary (commensurate with experience): Up to $4200 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Main responsibilities:

• Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
• Create bookings in Company’s proprietary freight forwarding system and job files
• Handle full set of import and export shipments and shipping documents such as Bill of Lading,
• Delivery Order, Permit Declaration, Notice of Arrival etc
• Monitoring pre-alert documents from Origin offices or sales support (sea import only)
• Track and monitor vessel arrivals / departures and update customers if any deviations.
• Handle all customers & enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Coordinate with business partners on Sales lead from the origin or the destination.
• Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
• Preparing of invoices for customers' checking about subcontractor’s invoices preparing of reports for internal & external customer.
• Ensure compliance with customer & Standard Operating Procedures (SOP)
• Preparing SOP for our internal use.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
• All other ad-hoc work instructions from Managing Director or Manager

Requirement:

• Familiar with incoterms, custom requirements, import and export procedures.
• Minimum 2 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

• Position : Admin Assistant -Customer Service
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

1. Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

1. Duties and Responsibilities
2. Primary duties and responsibilities (80%)
   

- Pre-Admission Administration

- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

- Admission Administration

- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

- Assists the patients to complete the various modes of payment forms.

- In-flight / Discharge Administration

- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

- Handling of General Enquiries

- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

- Administration Work

- Performs IP Tagging function.

- Performs posting of charges for in-flight patients.

- Performs settlement for NETS / Credit Card transactions daily.

- Performs proper handover to Finance Department daily.

- Reply to the primary email daily.

- Birth Registration

- Assists informants to register the newborn’s birth application.

- Collects the payment for the birth registration services.

- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

1. Secondary roles and responsibilities (20%)
   

- Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  

- System Testing Duties

• Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
  

- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

- Guides new hires on the SOPs and workflows.

- Takes a proactive role in participating in internal PSC projects.

- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

- GCE ‘A’ Level or Diploma Holder.

- Proficient in writing, communication and presentation skill.

- Good knowledge in computer.

- A pleasant personality with good working attitude.

- Able to work independently.

Responsibilities:

• Handle inquiries and provide product knowledge
• Identify new partnership opportunities
• Maintain a proactive relationship with existing clients
• Meet targeted sales objectives
• Provide real-world intelligence to the marketing department
• Responsible for drafting and preparation of drawing for client
• Deal with telephone and email enquiries for sales, operational and accounting matters
• Liaise with overseas counterpart and business partners to meet client

Job Requirements:

• Able to communicate efficiently in English (Know speaking Cantonese will added advance)
• Min Diploma, Degree or equivalent qualification in and discipline
• Handle, transpose and edit meeting notes and audio into written documents
• Proactive, good interpersonal, communication and customer handling Skills
• Cheerful, cooperative, and proactive
• Willing to travel (if needed)

A Brand New Halal F&B takeaway outlet looking for inspiring candidates to join us as our Outlet Service Crew (Full-time/Part-time) x 4

Location:

•⁠ ⁠A Brand New Shopping Mall at Pasir Ris MRT

Job Description:

•⁠ ⁠Taking sales orders from customers

•⁠ ⁠Basic food preparation

•⁠ ⁠Ensuring the outlet daily operation & cleanliness

•⁠ Ad-hoc duties assigned by Oultet Manager

Full Time:

•⁠ ⁠44 hours/5.5 days a week

•⁠ ⁠Flexible work timing /off day

•⁠ ⁠OT will be paid after 44 hours

•⁠ ⁠Starting from $2,000/- up

Part Time:

•⁠ ⁠Flexible hours / weekends

•⁠ ⁠Housewives & students are welcome

•⁠ ⁠Starting from $10 - $14 per hour

Job Requirements:

•⁠ ⁠Candidates with relevant working experience in the F&B industry.

•⁠ ⁠No F&B experience but with a positive & learning attitude would be welcomed.

•⁠ ⁠Passionate, service-oriented & excellent team player.

•⁠ ⁠Able to communicate effectively in Basic English and/or Malay.

Interested candidates, please kindly whatsapp us for more details @ 9389 0909

This position is responsible for presenting menus to customer. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers.

He/She may also be required to prepare the food.

Responsibilities:

1. Greeting guests, taking orders and processing payments.

2. Preparing food and drinks.

3. Managing delivery and mobile orders.

4. Assembling orders and packaging take-out and delivery.

5. Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Skills and Competencies:

1. Food Preparation.

2. Positive Attitude.

3. Safety Standards.

4. Greeting Customers.

5. Company Standards.

6. Customer Service.

7. Kitchen Equipment.

What’s the role?

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results. As a Customer Service Representative, you are the point of contact for our renowned brand name. An innovative, successful and fast-growing company with many (international) career opportunities. Where you will work with customers from day one! This direct responsibility contributes to your development in preparation for the next steps in your career.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With more than 30,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.

What does the role involve?

As Customer Service Representative, you’ll work closely as part of our Customer Service Team to maximize our customer satisfaction. To do so, Customer Service Representative will engage in providing quality services to customers, identifying customer needs to create leads for sales team, processing complex orders & quotations, assist to promote and cross sell appropriate solutions and handling customer enquiries and complaints through phone, chat or emails. The working environment is not just another call center, you will be part of a dynamic team that handles the complete sales cycle.

This role will also require you to cross collaborate with other functions and work on projects to drive improvement in customer experience and organizational productivity.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What you need is:

· Diploma or Degree in any discipline.

· Experience in customer service would be an added advantage

· High proficiency in English to communicate with our customers (written & spoken), bilingual is a plus

· Proficient in MS Office and knowledge in SAP and Salesforce is vital

· Excellent communication and interpersonal skills

· Strong customer orientation and problem-solving and can-do attitude

· Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area

· High ambition to develop your long-term career at Hilti

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Responsibilities:

· Provide office general administrative support, including but not limited to receiving and distributing mail/parcels, organizing inventories, data entry, scanning and filing, etc.

· Provide customer service to both internal and external customers, including but not limited to the following tasks: attending to guests and walk-in visitors, simple house keeping, attending to customer enquiries, answering phone calls, etc.

· Assist in managing expense claims and simple bookkeeping.

· Able to prepare reports/ letters

· Other ad-hoc duties as assigned.

Requirements:

· Good computer skills, especially in Excel, Words, Power Point.

· Excellent communication skills.

· Have the initiative to improve processes.

· A fine eye for details

· Must be able to work in a fast pace environment.

· At least 1-2 years of relevant experience required.

· Positive working attitude and willing to learn.

· Able to work independently with minimal supervision.

Salary Range:

SGD 2,600 - 3,200

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

(Hiring for new branch at BUKIT BATOK area)

IF YOU ARE looking for...

• Career advancement with work-life balance;
• Substantial flexibility in workplace;
• Creative performance bonus;

Responsibilities:

• Serve as one of a key contact for machine installation and services;
• Assist on technical training to customers;
• Excellent communicate skills to interact with suppliers and customers;
• Solid technical knowledge to provide professional solution on customers’ inquiries;
• Other Ad-hoc duties as required by the superior;

Requirements:

• Obtain min. Diploma in Engineering (any fields) or equivalent;
• Someone without relevant working experiences also welcomes to apply as on-job training will be provided;
• Pro-active, possess technical and problem-solving skills with attention to details;

How to apply,

Please submit your application together with your comprehensive resume, not limited to the education background, career history (if any), current and expected salary(if any), and availabilities to commence work by ‘Apply’ the link.

(We regret to inform you that only shortlisted candidates will be notified)

• Position : Customer Service Officer or Coordinator (Call Center)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Title:Service Technician (ID3328)
Working Location: Tuas
Working Hours: Monday-Thursday 8.00am to 5.30pm, Friday 8.00am to 5.00pm
Salary: $2300 to $2700

Job Description:
•To perform installation, servicing and maintenance works for German manufactured automated storage system.
•Lead the commissioning of automated storage system, ensuring seamless integration and functionality.
•To ensure timely completion of installation and commissioning tasks.
•To standby 24 hours on duty roster (will provide additional standby allowance & OT)
•To provision engineering services.
•Any ad hoc duties assigned by Superior

Requirements:
•Professional Certificate / NiTEC in Mechanical and/or Electrical Engineering or equivalent
•Minimum 1 year experience in similar position on maintenance/service of machinery. Candidates with no
•experience are welcome to apply. Training will be provided
•Knowledge of electrical works and the analysis electrical circuit diagrams is essential
•Proficient in Microsoft office
•Good working attitude and good team player
•Excellent skills in communication and collaboration
•Possess good customer service attitude
•Meticulous and have an eye for details
•Ability to work within tight timelines
•Must be able to multi-tasks

Responsibilities:

Customer Service (60%)

• Represent OMEGA in dealing with customers’ concerns.
• To provide quality support to customers’ technical enquiries.
• To communicate with customers on his needs and request for service.
• To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
• To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
• Interact with end-users to explain the failure mode in detail.
• Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

• Assist the project team in project executions; in providing technical expertise in field/site works.
• Be responsible for the tools and parts issued under his care.
• To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
• Able to meet project deadlines and prioritizing tasks time to time as scheduled.
• Any other duties assigned by immediate Superior.

Reporting (15%)

• To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
• To summarize service reports per project for team for submission to the Manager, Service.
• To report on team’s achievements on a monthly and quarterly basis.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Min 4 year of relevant working experience.
• Basic knowledge on Network System.
• Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
• Service oriented with analytical and problem-solving skills
• Willing to travel and staying overseas for a period of up to 4 weeks.
• Able to work independently and meet schedules.

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, Wednesday – Sunday (10am – 7pm)
• Bukit Batok (West)
• Basic Up $2800 + AWS + Company Benefits

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service experience.
• Proficiency in MS Office and Excel
• Knowledge in customer service software will be an added advantage.

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Job Description

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements

• Diploma, preferably with 1-2 years’ of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

We are looking for a Cargo Hold/Tank Cleaning Expert.

This position reports to the Head of Specialists Center of Cargo Solutions and is part of the WSS Cargo Solutions Team. The Cargo Hold/Tank Cleaning Expert works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments Therefore, close cooperation with the TS&BDM’s, the Head of Product Management, Marketing Manager, Category Demand Planner and Procurement Manager. Moreover, the Cargo Hold/Tank Cleaning Expert works closely with the Commercial Excellence organization on larger customer potential and customer feedback.

What you will work on:

• Responsible for handling CHC/TC Request for Quotations within the time allocated, creating and distribute quotation to customer
• Responsible for handling technical questions and advise customers on products and cleaning procedures within liability rights
• Maintain and develop existing customers to optimize the quality of service, business growth and best customer satisfaction
• Liaise with internal Cargo Solutions Specialist team to ensure products are competitive and meet the quality required from customer
• Source and purchase products internally and externally if required
• Proactively following up quotes to determine any unsettled questions and converting to order
• Have a ‘can do’ attitude to activities, growth, and collaboration
• Good understanding of port operations, port logistics and if cleaning procedures can be performed

What you need to succeed in the role:

• Master’s degree or equivalent – formal education in engineering, technical studies and / or business administration
• 3+ years of experience from maritime industry, preferably within dry bulk/tanker segment
• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
• Self-driven, outgoing, flexible, proactive, seller mentality, coordination ability, service minded and full of initiative
• Proven team player and receptive to new ideas

What we offer:

Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role as, please let us know why you are our new Cargo Hold/Tank Cleaning Expert.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations when necessary
• Front desk and administration duties as and when required
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to wok independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

Job Description:

To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provided to its business organizations are in accordance with the expected service levels.

• Enable and support organizational transformation and change through the development and delivery of workplace strategies for the company.
• Coordinate communications and engagement between businesses and functions, to ensure workplace projects and initiatives deliver targeted business outcome
• Provide effective, compliant and functional leadership across the full breadth of workplace services for the portfolio
• Accountable for the IT Service Level Objectives, 3rd party vendor service quality, IT security risks, and shall align the IT operating processes to ISO/TS common quality criteria.

Profile:

• Possesses professional qualification in IT discipline or a relevant equivalent
• Technical experience in the Microsoft 365 will be an advantage.
• Sound understanding of how businesses operate and the key challenges faced in the operative environment
• Experience in coordinating, supporting or delivering workplace projects
• Excellent interpersonal, and communication skills
• People-oriented, customer service mindset
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers