Customer Service Executive

Job Details

• Permanent position
• Top player in the Freight Forwarding industry
• Hybrid working arrangement
• Location: Kallang
• Working hours: Monday - Friday (8:30 am - 5:30 pm)
• Salary: Basic up to $3800 (VB + Flexi benefit)

Adecco has entered into a collaboration with a key player in the freight forwarding industry, providing global freight services. The individual in this position is responsible for delivering comprehensive customer service and managing all aspects of export and import operations.

Responsibilities:

• Updating shipments into the forwarding system.
• Generating freight booking and forwarding documents (verify copy HBL/HAWB, Finalized HBL/HAWB of Lading (HBL).
• Ensuring all the security arrangements, and forwarding documents are complete and accurate through verification.
• Manage and oversee the Permit Declaration activity in collaboration with the permit declaration vendor.
• Conveying all cargo-related incidents to customer service or external brokerage house.
• Follow cargo/shipment irregularity handling procedures.

Talents:

• Minimum 2 years of relevant work experience in Freight Forwarding, Consolidation Planning and Scheduling

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]
• Apply here and contact us to follow up

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Concierge is responsible to contribute to the smooth and efficient running of the Rooms Division.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

We are hiring Contract to Perm Patient Service Associate to be outsourced to reputable hospitals!

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

· Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

· Able to commit to 5.5 days office hours

· Available immediately

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work night shifts, weekends and public holidays

Shangri-La Rasa Sentosa, Singapore

We are looking for a Food & Beverage Service Crew to join our team!

As a Food & Beverage Service Crew, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high-quality service to restaurant guests
• Ensure the smooth operations of the work section appointed
• Consistently looks for ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Preferably has experience working in either a restaurant or a hotel background
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Shangri-La Rasa Sentosa, Singapore

We are looking for a Food & Beverage Service Associate to join our team!

As a Food & Beverage Service Associate, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high-quality service to restaurant guests
• Ensure the smooth operations of the work section appointed
• Consistently looks for ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Preferably has experience working in either a restaurant or a hotel background
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Patient Service Associate, Patient Financial Services
Salary: 1.5k to 3k
Mon-Fri: 8am-6pm
Sat: Once/Twice a month, half sat
Duration: 12 months contract

Job Description
Provide accurate and timely processing of bills and charges, deposit, as well as financial counseling to all patients.

Requirements
• N/O Levels / A Levels/ Diploma in any discipline
• Prior work experience in customer service will be an advantage
• Team Player with good interpersonal and communication skills
• Customer-oriented and must be comfortable working with invoices and numbers

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Respond to queries promptly with professionalism.
• Share accurate product/service details with customers.
• Solve issues with empathy and effective problem-solving.
• Document interactions accurately in the database.
• Follow company policies with a positive customer focus.

Requirements:

• Minimum 2 years of customer service/call centre experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Brief description of the Restaurant

YAKINIQUEST - a Japanese BEEF YAKINIKU fine-dining concept restaurant

Dynamic, Fun & innovative Japanese Company with audacious ideas in spreading the power of Yakiniku around the world!

A company with values: Firm dedication to career Development, wholeheartedly(Omotenashi) , innovative, responsibility & sincerity

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience

Job Requirements

• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English
• Beginners also welcomed

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week | 44 hours work week
• 10:30am to 10:00pm (1.5hr break) daily

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Job Description:

• Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’/ financial representatives’ complaints and problems at first touchpoint resolution with good closure.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers/ financial representatives.
• Assess appeals and put up recommendation to Managers/ Head/ HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/ projects when delegated by management.

Job Requirements:

• Diploma/ Degree holder qualifications with relevant experience will be preferred.
• Comfortable talking to customers from all walks of life.
• Comfortable chatting through typing via live chat system with financial representatives.
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• A team player who works well in a dynamic environment.
• Candidates without prior experience may apply.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Responsibilities:

• Greet members and guests and welcome them to the restaurant
• Present menus and explain menu items as well as specials of the day
• Place food and beverage order through the club Point-Of-Sale system
• Serve food and beverage items in a professional manner
• Clean and reset tables with glassware and cutleries
• Check member’s satisfaction and any issues which may arise
• Report any incident to Restaurant Manager
• Perform other tasks or projects as assigned by Restaurant Manager/Assistant Restaurant Manager
• Upsell food and beverages in the outlet

Requirements:

• Certificate from a recognized Hotel Training School (or Culinary Institution) or an appropriate amount of progressive work experience to waive academic qualifications.
• Minimum of 1 or 2 years in varying positions.
• Knowledge of religious dietary requirements and Singapore Laws required.
• Services and kitchen production flow of Ministry of Environment standard required.
• Possess a basic understanding of Western and Asian food knowledge
• Basic cocktails, wines, spirit and specialty coffee knowledge an advantage
• Experience in operating Point of Sales System an advantage
• Keen to learn and grow in the Food & Beverage industry
• Able to work on rotating shifts, weekends and Public Holidays

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchens food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

• Food Hygiene cert is an added advantage and training will be provided for those who has no relevant certificate

Whats app call: 81880535

Working location: Joo Koon

Working hours (8am to 9pm)

Customer support for Domestic as well as regional

• To arrange service visiting, install, repair, troubleshooting, and re-location on site
• To set up and dismantle equipment for demonstrations
• To conduct equipment familiarization training for users
• To answer service enquiries
• To attend user’s meetings
• To install and commission new equipment at customer’s sites
• To practice and enlightenment for Customers satisfaction in service team

Service administration

• To prepare service quotations, contracts, report, and invoice
• To arrange spare parts from suppliers
• To send / deliver repair item and spare parts
• To collect equipment for in house repairs
• To deliver new equipment to customers
• To attack and pursue outstanding debts
• To send faulty parts to vendors for checking and testing
• To furnish technical information and quality report to Principal

Requirement

• Min. diploma in engineering.
• Min. 1-2 years’ service engineer working experience
• Has prior experience in medical device service will have advantages.
• Able to work both independently and as an effective team player
• Well-organized, self-motivated, reliable and resourceful

If interested, please email your resume to [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Patient Service Associate, Patient Financial Services
Salary: 1.5k to 3k
Mon-Fri: 8am-6pm
Sat: Once/Twice a month, half sat
Duration: 12 months contract

Job Description
Provide accurate and timely processing of bills and charges, deposit, as well as financial counseling to all patients.

Requirements
• N/O Levels / A Levels/ Diploma in any discipline
• Prior work experience in customer service will be an advantage
• Team Player with good interpersonal and communication skills
• Customer-oriented and must be comfortable working with invoices and numbers

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities:

• Provide receptionist duties at the front counter
• Prepare and dispense medication
• Ensure accuracy of clinical data entry into the computer system
• Carry high level of customer service
• Attend to phone calls, coordinate appointments, and other administrative duties
• Assist and chaperone for examinations
• Liaise with various insurance companies

Requirements:

• Minimum Polytechnic Diploma, GCE A/O qualification
• Experience in clinic setting and customer service will be advantageous
• Proficiency in Microsoft Office, Clinic support (Plato)
• Team player with good interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment

JOB SUMMARY
K.Star is a family Karaoke, we’re looking for full-time service crew who can work during our operation hours. We have day shift & night shift:

Day shift: 2pm to 11pm

Night shift: 7pm to 3am (transport allowance is provided)

RESPONSIBILITIES AND DUTIES
As a Service Crew, you will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations:

• Ensure that guests received attention at all times
• Prepare and clean the room and ensure rooms are ready to accept customer
• Building and maintaining good rapport with the guest
• Must be customer service oriented & respond to customer request
• Ushering customer to the respective room & explaining our room packages
• Ensure cleanliness and hygiene of KTV and keeping the environment tidy at all times
• Able to perform duties like taking food and drink orders, cashiering and any other ad hoc duties from time to time.

QUALIFICATIONS AND SKILLS

• Able to communicate in English/Mandarin
• Minimum Secondary level education
• Outgoing, presentable and service-oriented
• Cheerful, independent and self-motivated
• Able to work shifts, weekends and public holiday

Benefits:

• Five (5) rest day per week
• Entitle 13th AWS
• Career progress
• Monthly Incentive
• Teamwork Incentive

• Welcome guests warmly, ensuring a positive experience.
• Efficiently manage phone calls and inquiries professionally.
• Organize and maintain front desk operations seamlessly.
• Solve customer issues with empathy and promptness.
• Foster a friendly atmosphere for optimal guest satisfaction.

Requirements:

• Minimum 2 years of customer service experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Key Accountabilities: ​

· Source and report on operational invoicing matters

· Maintain relevant sales databases in relations to invoicing

· Analyse and report on invoicing payments schedules against sales objectives

· Provide input to standard cyclical reports (weekly and monthly).

· Support business process and automation improvements to effectively and efficiently deliver customer service solutions to the business

· Execute Letter of Credit process and ensure timelines are met efficiently

· Ensure Action To Load (ATL) and Export Declarations are met timely

· Execute FD to facilitate customer orders

· Manage individual knowledge levels, identifying areas for growth and development.

· Working closely with multiple stakeholders to improve level of services and processes to meet the business requirements maintaining a positive relationship.

Activities & Tasks:

· Generate invoice and prepare shipping documents for presentation to banks or to send to customers;

· Monitor shipment execution and ensure cash collections for the business units are met timely

· Execute and run reports and procedures required for month end activities

· Follow-up on AR/AP positions and payment schedules

· Support Data Analysis/Reporting activities

· Monitor and Issue ATL and Export Declaration

· Vetting LC and support trade finance ops team with document presentation to the banks

· Manage FD process and ensure adherence to policies

· Execute and run reports and procedures required for month end activities

· Assisting with audit and financial queries, when required.

· Support SAP projects and enhancements for CTC process

· Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency

· Maintain management reporting – keeping team reports up-to-date from both functional and data perspective and maintaining internal databases and systems.

To be successfully considered for this role, you will have:

· A Bachelor Degree/Diploma or equivalent

· ​Previous experience in Commodity Industry is desirable

· Shipping knowledge

· UCP 600 and Incoterms

· Ability to work well with various stakeholders and be a team player

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Diploma / Degree graduate
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Responsibilities:

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.

6. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Job Requirements:
1. Vaccination Requirement: Yes
2. Work Location: Suntec Tower 2, Level 25
3. Comfortable with rotational shift and night shift
4. 44 hours per week (5.5 days of work)

Saghana Sithara | Registration Number: R1550224

Jobs Responsibilities

• Attend to phone/email enquiries from customers
• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Prepare effectively and accurately requests - policy summary,premium paid, beneficiary information.

Job Requirements

• Min. GCE A Levels/Diploma
• No experience required
• Training provided

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus