Front of House / Customer Representative
Who We Are
We are a leading aesthetic clinic, located at the heart of ORCHARD ROAD, that provides non- invasive aesthetic treatments and solutions for face, body and hair. We wake up each morning because there is excitement in knowing that we will be surrounded by people all working towards a common goal. To make a substantial difference in our customers’ lives, when our customers feel good, we feel good. When they look good, we look good.
Our Vision
OUR VISION is to build a community for ourselves and customer, where everyone in our community believes that natural beauty can be improved on and shouldn’t be concealed, that perfection is less important than being a better version of ourselves, and that confidence comes from making that effort.
The Position
We are looking for a Customer Representative. This position would provide you with the exposure and experience for personal development, and overall success.
A typical day in the office would involve you interacting with our clients. On the one hand, you will be explaining to them our products, services and treatments. On the other hand, you will be educating and relaying insights about your customer to the rest of the team and your colleagues. You will be following up with customers after their treatments, and relaying feedback to your team members. You will be the central nervous system of our clinic - everything goes through you before we interact with our customers.
Why join our team?
Candidates without experience are welcome to apply
We provide:
Career Development Opportunities
- We encourage everyone to be the best they can be, and offer programs and sponsorship for extracurricular courses that will enrich them
- Formal Training programs
- Fast track career progression
Attractive Remuneration Package
- Basic salary + Variable performance bonus
- Medical and dental benefits + Insurance coverage
What are we looking for?
If you are a yes to the following, we would like to meet you!
- Do you love skincare, beauty and aesthetics?
- Are you a people person?
- Are you a passionate person?
- Do you love to communicate with different kinds of people?
- Does learning new things, understanding new perspectives energise you?
- Are you able to take care of customers as if they were guests in your own home?
- Are you a good salesperson?
We are looking for a Customer Representative who enjoys providing authentic, professional and knowledgeable service to all clients. In this role, you will:
- Provide advice to customers – face, body, wellness etc
- Keep up to date with the latest technology, trends and techniques for beauty and aesthetics via discussions with our Medical Director, Sales Reps and team members
- Initiate and foster excellent client relationships
- Manage work flows and create systems to enable efficient and effective customer feedback programs
- Work with the sales team to formulate and implement sales strategies
- Be active in after-service and keep the team updated on client progress and satisfaction
- Maintain healthy stock inventory
- Maintaining the cleanliness of our clinic
We are here to provide you with the relevant experience to expand your toolkit for your future. All we ask for is a highly positive attitude, the ability to learn, incredible amount of initiative and a high sense of accountability. We want your input and whatever your creative mind has to offer! We will take you as you are, the best version of yourself.
That said,
The ideal candidate should have:
- Keen interest in retail or client service industry
- Social media and internet savvy Effective time management, problem solving and communication skills - English, Mandarin, Bahasa Melayu (would be a plus)
