Job Requirement

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

Qualifications, Skills and Experience required

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

• Handle customers either by telephone, email or walk in
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Prepare Quotation, Invoice and Delivery Order
• Scheduling for delivery of service and Products
• Send service and maintenance reminder to clients

Location: Sin Ming

Working day: 5.5 Days (Alternate Sat)

Working hour: 9am to 6pm, Sat: 9am-1pm

Salary: $2300 - $3000

Job scope:

• Day-to-day administrative support, laise with Accounts and HR dept
• To receive customers and understand their needs
• Assist in quotation/invoicing/customer handling
• Updating of information into systems
• Other ad-hoc duties as assigned

Requirements:

• Must be very proficient in Microsoft Word and Excel
• Basic Chinese speaking preferred to handle Chinese suppliers and clients
• Min 2 years admin experience

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Responsibilities

• Strengthen client relationships, manage their campaign performance, and upsell new services and ideas.
• Understand their business needs and add value with campaign strategy
• Promote media proposal & marketing plans to our clients prepare quotations.
• Map and execute the media plan across relevant platforms
• Work closely with the operations, marketing, graphic design and editorial teams on campaign implementation and execution
• Responsible for prospecting, managing, and maintaining good relationship with corporate clients.
• Handle documentation and administrative duties as assigned by reporting office

Qualifications

• Minimum GCE 'A' Level or Diploma certificate

Requirements

• Proactive and able to work independently.

• Result-driven and self-motivating

• Good verbal and interpersonal communication skills

• Proficiency in MS Office applications

• Relevant experience in media sales, marketing or advertising is an advantage.

Job Descriptions

# Customer Service:

• Provide outstanding service to customers, ensuring their dining experience at GOPIZZA exceeds expectations.

# Food Preparation:

• Assist in the preparation of ingredients, ensuring all food items are of the highest quality.

# Cooking and Baking:

• Play an active role in cooking and baking, adhering to GOPIZZA’s standards and recipes.

# Order Packaging and Presentation:

• Ensure all orders are packaged properly and presented in a manner that aligns with our brand’s high standards.

# Cleanliness and Hygiene:

• Maintain the cleanliness and hygiene of the outlet, following all health and safety regulations.

# Inventory Management:

• Assist in managing inventory, ensuring stock levels are maintained and orders are placed timely.

Job Requirements

• No prior experience is required. We are seeking individuals who are hungry for growth and committed to learning.
• A positive attitude and a willingness to invest effort in personal and professional development.
• Ability to work well in a fast-paced environment and adapt to change.
• Strong communication and interpersonal skills, capable of working effectively in a team.
• A passion for food and providing exceptional customer service.

Benefits

• A unique opportunity to start career with a fast-growing company.
• Comprehensive training and support for personal and professional development.
• A clear path for career advancement
• A dynamic and supportive work environment where every member is valued and growth opportunities are abundant.
• 14 day annual leave.
• Transport allowance for late night shifts.

Working hours

• 44 hours a week, 5.5 Work Week

Key Responsibilities:-

1. Administration of music schools operation, both direct and sateliite centers.
2. School fee payment control including accounts receivable monitoring and all GIRO process.
3. Update and maintain school management system (ERP) records, including fees, course codes etc.
4. General office administrative support at Head Office.
5. On site customer engagement service support at branches.
6. On site branch level activities support, including open house, trial lessons etc.
7. Perform any adhoc duties or projects as assigned.

Requirements:-

1. Minimum diploma in media marketing or related field.
2. Related work experience in retail is an advantage.
3. Good command of spoken and written English is required.

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.

What you will do

Customer Order Processing and Shipment Management

• Ensure timeline fulfillment of customer order, backlog management (expediting with various team) and communicate to customer proactively
• Ensure accurately billing/ CN issuance

Customer Collaboration and Improvement

• Continue to seek and drive improvements together with affiliates (order frequency, order level loading, DG management, SWAP planning etc.)
• Participate and work with relevant internal stake holders on projects

What you bring

• Bachelor's degree in Supply Chain/ Business Administration, or related fields
• 3-5 years of experience working in a supply chain environment
• Customer service experience preferred, with customer centric mindset
• Strong collaboration, coordination, communication and interpersonal skills to work with internal and external departments
• ERP System knowledge required/ preferred, but not mandatory.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Job Requirements

• No Requirements

Benefits

• No AWS but there is Bonus
• 7 days AL and 14 days medical leave

Working hours

• 6days (Tuesday Off)

Responsibilities

• Tender service compliance review

o Participate in tender compliance review to ensure Ensign team capable of delivering contract obligations

• Consultant to customer / single point of contact

o Tactical point of contact for customer administrators and Ensign. Provide technical subject matter expertise to advise on the implementation and operationalization of MSS

• Ensure SLA compliance for service rendered

o To ensure MSS & DM teams deliver SLA as per contract

• Facilitate and managing customer requests

o Ensure Service Request(s) and Change Request(s) are reviewed and tracked

• Manage Ongoing activities across the contract

o Work side-by-side with Ensign team and customer to create implementation and success plans that ensure business and security program alignment

• Manage OnDemand activities across the contract

o Attending to customer requests/queries/complaints/feedback

• Project documentation

o To ensure documentation (i.e., baseline/standing orders/monitored asset-list) for the services are up to date

• Assist in up-selling Ensign services

o Partnering Ensign account managers and pre-sales to Ensign services (i.e., via probing clients for road-maps)

• Troubleshooting & Incident handling

o Work with Ensign support teams for troubleshooting. Engage with Technical Support to help work technical issues to completion

• Facilitate Ensign internal/external audit requirement

o Work with relevant Ensign stakeholders for internal and external auditing / assessment. (OSPAR audit/Internal audit/Risk assessment/BizSafe)

Requirements

• Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
• At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties.
• Excellent interpersonal skills both in written and presentation.
• Strong business acumen and customer focus.
• Demonstrate the drive to excel and achieve goals.
• Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign.
• Strong analytical and problem skills, combined with the ability to provide quick resolution to problems.
• Preferred Skills /Qualities Technical knowledge in IT technology (Operating Systems, Network, Databases).
• IT Services Management experience preferred.
• Project management experience preferred.
• Relevant Project Management certification preferred. Cyber Security knowledge preferred.

Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Seasoned and experienced professional
• Has full understanding of specialisation area.
• Resolves wide range of issues in creative ways.
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments.

Knowledge, Skills and Attributes:

• Basic understanding and appreciation of technical design and business principles
• demonstrates fundamental project management and administration ability.
• Display customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Good verbal communication skills
• Client focused and displayed a proactive approach to solving problems.
• Ability to work under pressure.
• Academic Qualifications and Certifications:
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree - Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent (Preferred)
• CCNA, CCNP Certification
• Aruba Certified ClearPass Associate (ACCA)
• Alcatel-Lucent Enterprise Certified Field Expert (ACFE)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE)
• Juniper Networks Certified Internet Associate (JNCIA)
• Juniper Enterprise Routing and Switching, Professional (JNCIP-ENT)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE) – highly advantageous
• Aruba Certified ClearPass Professional (ACCP) – highly advantageous
• Nokia GPON – highly advantageous

Required Experience:

• Basic work experience in a technical implementation engineering or similar role
• Experience engaging with clients and conducting presentations.
• Basic project administration and documentation experience.
• At least 4 - 6 years' professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology service environment.
• Experience in building Enterprise LAN and WAN.
• Expertise in routing/switching technology, including BGP, OSPF, etc.
• Experience in building complex WLAN – Cisco/Meraki/ Aruba/ Alcatel/ Juniper Mist
• Extensive in Network Access Control – ISE/ Aruba ClearPass.
• Extensive hands-on LAN switches: Cisco N9K, Alcatel Omni Switches, Juniper EX switches
• Extensive hands-on Wireless site survey; Post & Pre heatmap generation
• Experience in building Campus network/Data Center with Software Defined Access (SDA) solutions ACI, SD-WAN, DNAC from Cisco. – highly advantageous.
• Experience in network automation via scripting (e.g., Python, Ruby) or tools (e.g. Ansible, Algosec, Chef) – highly advantageous.
• Experience in project management methodologies.

Job Description:

We are seeking a reliable and efficient Administrative Assistant to join our team at our Toa Payoh studio. This part-time position involves working 4 days a week from our studio, for 5 hours each day, with the flexibility to work additional hours from home if required. The role includes a variety of administrative tasks to support the smooth operation of our studio and company.

Start Date: Flexible

Salary: $1400/month

Working Hours: 140 hours/month

Location: Toa Payoh

Key Responsibilities:

Open or close the studio as needed

Manage the studio desk and handle daily administrative duties

Assist in creating and maintaining schedules

Perform filing and data entry tasks for membership records

Handle requests and feedback from members

Support sales activities and other company requirements

Provide general administrative support as needed

Assist in organizing and managing workshops

Requirements:

Strong organizational and time management skills

Attention to detail and accuracy in data entry

Good communication and customer service skills

Ability to work independently and as part of a team

Basic proficiency in Microsoft Office (Word, Excel) and other office software

Your role is to lead a team in managing daily operations. Ensure compliance with safety and standard operating procedures of the airlines company.

• A diploma in any discipline
• Good command in English
• Pleasant with a cheerful disposition

Basic - $2200 + OT + Allowance

Rotating shift - Must commit to day shift and midnight shift

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Your role is to make passengers' experiences memorable by handling check-in, greet arrivals, and ensure smooth departures.

• Energetic and help beyond expectations.
• Communicate well with international passengers.

Basic - $1650 + OT + Allowance

Rotating shift - Must commit to day shift and midnight shift

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.

What you will do

Customer Order Processing and Shipment Management

• Ensure timeline fulfillment of customer order, backlog management (expediting with various team) and communicate to customer proactively
• Ensure accurately billing/ CN issuance

Customer Collaboration and Improvement

• Continue to seek and drive improvements together with affiliates (order frequency, order level loading, DG management, SWAP planning etc.)
• Participate and work with relevant internal stake holders on projects

What you bring

• Bachelor's degree in Supply Chain/ Business Administration, or related fields
• 3-5 years of experience working in a supply chain environment
• Customer service experience preferred, with customer centric mindset
• Strong collaboration, coordination, communication and interpersonal skills to work with internal and external departments
• ERP System knowledge required/ preferred, but not mandatory.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission ($2200 plus commission during probation).

We regret that only shortlisted candidates will be notified.

SENIOR SERVICE ENGINEER (Audio Visual)

Job Responsibilities :-

· Design and develop audio visual/solutions including schematics, floor plans and wiring diagrams

· Installation of audio visual systems, including equipment placement, cabling and integration with other systems

· Ensure that all audio visual systems meet industry standards and project requirements

· Test and troubleshoot audio visual systems to identify and resolve any issues

· Create and maintain project documentation, including system manuals, as-built drawings, and testing report

· Work with technical team to schedule and perform regular system maintenance, including firmware updates, software upgrades and hardware replacements

· Stay up-todate with industry treands, technologies and best practices for audio visual system design and installation

· Communicate project updates and status to project managers and clients as needed

Requirements :-

· Diploma/Higher Nitec in Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

· Preferably with at least 1-2 years' experience in relevant field

Benefits :-

· Competitive remuneration package which commensurate with experience and qualifications

· 5-day work week with good work-life balance

· Comprehensive insurance and medical benefits

· Local and overseas training available.

Job Responsibilities :-

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assess product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned and responds to change productively

Requirements :-

· Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

· Preferably with 1 years of experience in related field

· Fresh graduates are welcome

Job Descriptions

# Customer Service:

• Provide outstanding service to customers, ensuring their dining experience at GOPIZZA exceeds expectations.

# Food Preparation:

• Assist in the preparation of ingredients, ensuring all food items are of the highest quality.

# Cooking and Baking:

• Play an active role in cooking and baking, adhering to GOPIZZA’s standards and recipes.

# Order Packaging and Presentation:

• Ensure all orders are packaged properly and presented in a manner that aligns with our brand’s high standards.

# Cleanliness and Hygiene:

• Maintain the cleanliness and hygiene of the outlet, following all health and safety regulations.

# Inventory Management:

• Assist in managing inventory, ensuring stock levels are maintained and orders are placed timely.

Job Requirements

• No prior experience is required. We are seeking individuals who are hungry for growth and committed to learning.
• A positive attitude and a willingness to invest effort in personal and professional development.
• Ability to work well in a fast-paced environment and adapt to change.
• Strong communication and interpersonal skills, capable of working effectively in a team.
• A passion for food and providing exceptional customer service.

Benefits

• A unique opportunity to start career with a fast-growing company.
• Comprehensive training and support for personal and professional development.
• A clear path for career advancement
• A dynamic and supportive work environment where every member is valued and growth opportunities are abundant.
• 14 day annual leave.
• Transport allowance for late night shifts.

Working hours

• 44 hours a week, 5.5 Work Week

We are on the lookout for an Executive, HR Associate to join us. This is a front-line position and will be part of the associate HR support team that acts as the first point of support for agents' HR matters.

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons

Requirements:

• At least 1-2 years of relevant working experience in customer front desk fronting
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to detail

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

Other benefits & Perks

• 2 days of wellness leave
• Birthday leave and Dining Voucher $100
• Medical, Dental and Insurance Benefits

Please state your current or last drawn salary, expected salary and availability in your CV. We regret that only shortlisted candidates would be notified.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Job Duties and Responsibilities:

· Lead operation team in frontline to provide each customer with a wonderful dining experience.

· Be Din Tai Fung brand ambassador, upholding our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships

· Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customer

· Handle and resolving guest enquires and feedback (In Outlet, Phone, Feedback Form and Email) promptly

· Initiate and handle the post feedback investigation process and propose preventive actions

· Preparation of Customer Care Memos

· Other duties involve assisting the outlets in charge of operation matters

Requirements:

· Able to work in a fast paced and customer focused environment

· Able to work under pressure and keep to deadlines given

· Able to function efficiently in a team setting and also independently

· Able to resolve customers issues promptly and to customers’ satisfaction

· Good interpersonal, communication, writing and listening skills

· Meticulous

· Proactive to perform job duties and assignment