• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for complying with company Environmental Health and Safety policies and procedures and ensure the safety of the field employees and users.

Responsibilties

• To help assist with this, you will be required to perform audits and equipment surveys to validate quality and adherence to customer expectations.
• You are responsible for ensuring that your operations meets targets relevant financial and operational key performance targets.
• Manage a pool of technician to run day to day call back and maintenance operation of the assigned portfolio
• Responsible for driving team and individual KPIs as set by the business for both operation and financial impacts.
• You will need to maintain and promote effective team orientated and collaborative working relationships internally and externally.
• You will be responsible for facilitating training or coaching of your mechanics
• Planning, scheduling, and Execution of routine servicing of units under your portfolio. Ensure the performance and availability of the units are as per the required standard
• Address any customer concerns in a timely manner, including communication to the customer and drive closure of the issue
• Plan and execute repair works to up keep the performance of the equipment to meet customer deliverables
• Encourage a customer centric and engaged team culture
• Support the Sales team with repair or upgrade proposal by conducting site visits and providing site information
• You will be required to create a team environment between yourself, field mechanics, and Sales
• You are responsible for ensuring all Company Vehicles, Tools, Equipment and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.

Project Engineer (Network Service)

Salary: $4,000 - $6,000

Working Hours: Mon to Fri, 9am to 6pm (weekends & PH on standby)

Responsibilities:

• Collaborate closely with the Project Manager and fellow Engineers to facilitate project completion, encompassing implementation and deployment.
• Ensure project milestones align with established timelines, budgetary constraints, and scope parameters.
• Take charge of managing and supervising project documentation and associated deliverables.
• Address and resolve technical and design challenges arising during the project lifecycle.
• Configure all network devices integral to the project's infrastructure.
• Facilitate seamless coordination among team members to achieve project objectives effectively.

Requirements:

• Degree/Diploma in Computer Science, Information Technology, Engineering or a related field
• Minimum 4–5 years of experience in a related field preferred
• Strong interpersonal skills, with excellent organizational and coordination abilities
• Experience in Project Management, Network Deployment, or equivalent will be advantageous
• Proficient and Essential knowledge in Networking (e.g. routing, switching and general network infrastructure) and Network Security (Firewall)

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

This position is responsible for presenting menus to customer. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers.

He/She may also be required to prepare the food.

Responsibilities:

1. Greeting guests, taking orders and processing payments.

2. Preparing food and drinks.

3. Managing delivery and mobile orders.

4. Assembling orders and packaging take-out and delivery.

5. Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Skills and Competencies:

1. Food Preparation.

2. Positive Attitude.

3. Safety Standards.

4. Greeting Customers.

5. Company Standards.

6. Customer Service.

7. Kitchen Equipment.

Under our Customer Service cum Sales Department (Wholesale), you will be responsible for Customer Service and Sales-related areas, mainly co-ordination of stock movement and communication with overseas offices and customers. You will be required to travel overseas to participate in exhibitions and showcase our products to potential and existing customers.

Job Responsibilities

· Responsible for customer service and sales of spectacle frames

· Perform general administrative tasks such as meeting coordination, generating of invoices and billing of goods

· Provide timely and accurate clarification and advice to customers’ enquiries

· Co-ordinate repair service for damaged goods

· Communicate and co-ordinate with both external customers and internal departments to ensure order fulfillment and/or resolve customer issues

· Provide feedbacks and suggestions for new product designs, improving sales

· Perform inventory related transactions such as purchasing, coordinating with suppliers and return of defective frames

· Liaise with suppliers and manufacturers over matters relating to production and design

· Monitor inventory transactions and track stock movements

· Daily invoicing and order processing

· Record, pack and prepare shipping documents for defective frames to overseas suppliers for repair/exchange and keep track of status

· Assist with filing, scanning and photocopying of documents

· Pick and pack stocks, housekeeping of stockroom

Job Requirements

· Secondary education and above

· Knowledge of Microsoft Excel/Word and basic computer skills (Autocount experience an advantage)

· Good written and oral communication skills in English and Mandarin to liaise with overseas suppliers and manufacturers

· Able to work independently and multi-task

· Patient, meticulous and process-oriented person

· Committed and hands-on with a positive attitude

· Able to travel overseas when required

Employee Benefits: 14 days Annual Leave, Medical Benefits, Staff Purchase discounts, opportunities for overseas travel

Working Hours: Mondays to Fridays, 8.30am to 6pm / 9am to 6.30pm

Location: 21 Kallang Avenue #07-167 Singapore 339412

Pls include full contact details (i.e. mobile number and email address) in your application. Interview invitation may be sent via email.

Responsibilities:

· Ensure SLAs of accounts managed are met.

· Manage IT Engineers in a way to optimize their potential and productivity.

· Represent Service Delivery Team in meetings with Service Delivery Managers and customers.

· Provide preliminary findings and investigation to customer complaints received by Service Delivery Engineers.

· Provide input to Service Delivery Management in regards to Service Desk Engineers performance for performance evaluations.

· Provide input to Service Delivery Manager in the development of Service Delivery Engineers training plans.

· Coordinate delivery of a consistent and uniform high quality service to customers.

· Regularly inspect, sample & audit the entire incident management process.

· Determine, document & closely monitor any areas that may need improvement.

· Support business improvement initiatives for the accounts (ie ISO certifications, Six Sigma Projects, ITIL processes)

Core Skills

· Technical; Adequate knowledge of applicable software to infer statistical data. Familiarity with the tools, concepts and methodologies of quality management.

· Behavioural; Can deal with the complex relationships and the clashes of priorities and cultures that are bound to occur on large accounts and among diverse groups.

· Is self motivated and pro-active in heading off problems. Strong & effective communication, interpersonal, facilitation, presentation and report writing skills with desire to work as part of a team.

· Competencies: Customer focus, Interpersonal Savvy, Composure, Organisational Agility & Priority Setting. Excellent analytical ability to grasp key points from complicated details.

· Experience: At least 2 years of experience in a service delivery of which 1 year should be in a supervisory capacity preferably in the IT Managed Services environment.

Job Requirement

1. Minimum - Diploma in IT/Business Studies or equivalent.

2. Preferably with ITIL v3/ Process Mapping/Process Management/QMS/Quality Audit/7QC Tools/ISO 9001/20000 certification or knowledge.

3. Fluent in written & spoken English.

4. Excellent analytical abilities to grasp the key points from complicated details.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

• Minimum 2 years of experience in customer service and dispute management via a corporate setup
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Professional interpersonal and communication skills (Emails, Calls and In-person)
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive and committed with a positive learning attitude
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is required
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

What you’ll be doing

• Establish and maintain thorough knowledge of company’s products, processes, and systems.
• Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.

Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements

• Diploma, preferably with 1-2 years’ of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations when necessary
• Front desk and administration duties as and when required
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to wok independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

Job Description:

To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provided to its business organizations are in accordance with the expected service levels.

• Enable and support organizational transformation and change through the development and delivery of workplace strategies for the company.
• Coordinate communications and engagement between businesses and functions, to ensure workplace projects and initiatives deliver targeted business outcome
• Provide effective, compliant and functional leadership across the full breadth of workplace services for the portfolio
• Accountable for the IT Service Level Objectives, 3rd party vendor service quality, IT security risks, and shall align the IT operating processes to ISO/TS common quality criteria.

Profile:

• Possesses professional qualification in IT discipline or a relevant equivalent
• Technical experience in the Microsoft 365 will be an advantage.
• Sound understanding of how businesses operate and the key challenges faced in the operative environment
• Experience in coordinating, supporting or delivering workplace projects
• Excellent interpersonal, and communication skills
• People-oriented, customer service mindset
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

Job Summary

Do you take ownership, embrace challenges, and love problem-solving?

Are you passionate, curious and adaptable?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. https://www.cartrack.sg/

Responsibilities

● Handle customers’ enquiries via inbound calls and email correspondences

● Escalates enquiries or issues to relevant departments and ensure proper follow-up

● Ensure quality customer service and maintaining good phone etiquette

● Provide customer support activities

● Manage and process sales agreement

● Schedule of all IoT device installation

● Assist with any administrative duties and perform any ad-hoc duties, as and when required

Requirements

● Tertiary education with outstanding academic performance

● Experience in scheduling is a plus

● Proficient in English and Mandarin (to liaise with Mandarin speaking associates)

● Familiar with Microsoft Office applications

● Excellent communication and interpersonal skills

● Hands-on and a positive attitude

● Team player, with a high level of energy and able to work independently

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

No Prior Experience Are Welcome To Apply

Job Scope:

To support B2B

• Manage customer inquiries, orders and arranging deliveries
• Sales administration – helping and supporting business with customer’s queries, liaison with suppliers and service providers etc
• Tracking customers’ consumption and requirements, managing stocks ordering and replenishment

Requirements:

• Proficient in MS Office
• Customer service orientated, with good communication and interpersonal skill
• 1-2 years of experience in Logistics industry will be a bonus

Working Hours: Office Hours or Night Shift

Office Hours: 8am - 5.30pm (Monday - Thursday), 8am - 6.30pm (Friday)

Night Shift: 9pm - 9am (3-4-4-3 work pattern) -Work 3 days, 4 days off & work 4 days, 3 days off-

Location:

Changi or Pioneer

For interested applicant, click 'apply'

EA Reg no: R1328476

EA License No: 16C8443

EA Personnel Name: Melody
EA Personnel No: R2095899

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

Pico a leading events and exhibitions management company dedicated to creating unforgettable experiences for our clients and attendees. We specialize in organizing a wide range of events, from trade shows and conferences to corporate events and product launches. Our team is passionate about delivering exceptional results and exceeding client expectations.

Job Description:

We are seeking a dynamic and motivated Assistant Sales Manager to join our team. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of achieving sales targets. The Assistant Sales Manager will play a crucial role in driving revenue growth and expanding our client base within the events and exhibitions industry.

ROLES & RESPONSIBILITIES:

• Identifying and pursuing new business opportunities aligned to Pico’s broad service capabilities in events, exhibitions, retail, experiential marketing, content, and technology.
• Lead pitches and proposal development. Includes working with the relevant team and producers to pull together the required Specialist Services to develop the proposal.
• Competent in leading client’s strategies and to identify client’s needs and to create strategies to meet those needs.
• Grow the business both locally and regionally through a strategic account management approach and look to continuously improve the planning and execution of activities planned by our clients.
• Key responsibility is to establish and maintain relationships with identified clients, both new and existing. Hosting of regular POV meetings with the client to share insights and extend the value creation will be expected of you.
• Forge relationships with new clients and strengthen those with existing clients through the implementation of communication plans, thus creating strong visibility to the strategic support that is provided.

REQUIREMENTS:

• Min Diploma with at least 3 years of relevant working experience.
• Ability to effectively engage with professionals from client side, as well as understand, navigates, and manages complex, hierarchical corporate clients.
• Exposure on different types of projects such as events, multi-media, online, interactive, direct marketing and social media, etc.
• Ability to effectively manage project teams assembled from different business units within a large corporate agency.

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

Join our CareElderly family of Senior Activity Centres to keep the seniors active and empowering them with a renewed sense of purpose to become channels of support in the community! Currently positioned at 2 locations at Circuit Road and Golden Ginger estate in Serangoon North, serves seniors in the surrounding blocks.

Frequency of commitment

At least 2 days a week (Monday to Saturday)

Available Timing for each commitment

Morning: 8.30am – 12.30pm

Afternoon: 1.30pm – 5.30pm, 4pm – 8pm (based on needs)

(Note : commitment of 4 hours in any of preferred timing above)

Flexibility

You can choose any of the available days and slots of 4-hour within the week. We are seeking individuals who are able to commit 2 days a week regularly. Service contract can be terminated anytime without notice period.

Service Scope

Outreach (Main Focus)

1. Block combing / door knocking on assigned blocks/units to introduce AAC services and encourage membership registration, also through distribution of flyers
2. Admin - Preparing and maintenance of records and information critical for follow-up actions, and preparing necessary reporting to (Data entry of work done, membership registration & data verification)
3. Report back to centre staff and update on outreach done for the day/any follow-ups required

Befriending & Buddying / Outreach for current members

1. Visit seniors who are under Befriending & Buddying List (once a week/once a month)
2. Check-in/home visit for current seniors who are members
3. Admin – Data entry through online forms on work done

Centre Activity/Programmes (where necessary only)

1. Assist centre staff in running programmes/facilitate simple programmes
2. Admin – Data entry for work done

Preferred Requirements (although not compulsory)

1. Prior experience in home visiting/block combing
2. Have worked/volunteered with seniors
3. Able to work independently / do home-visiting alone
4. Able to do online form filling / basic administrative duties

Service Payment

$12 per hour (all payments subject to CPF prevailing rates)

Find out more on the incentive program for achieving the minimum target of seniors’ membership with AACs

Submit your CV to [email protected] today!

Responsibilities

· Provide courteous and efficient food and beverage services to the customers

· Ensure cleanliness and good ambient within the restaurant and have tables ready for dine-in customers

· Attend and respond to customers’ needs promptly and professionally

· Answer questions or make recommendations (new products, offers) to customers

· Assist in the serving of the menu-items to restaurant patrons at their seats

· To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations

· Adhere to company’s standard operating procedures

· Any other ad-hoc duties and responsibilities as assigned

We are looking for Senior or Speech and Language Therapists to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which include Occupational Therapist, Speech Therapist, Physiotherapist, and Social Worker.

Community Integration Service (CIS) is a mobile service that aims to support the integration of children and youth with physical disabilities into their schools and community so that they can reach their fullest potential. This is achieved by empowering clients with skills for holistic development and promoting supportive environments in collaboration with families, educators and community partners. Community Integration Service (CIS) provides a range of intervention programs (individual and group activities) to support our client's ability to participate in their schools, home and community. Individual intervention session are provided at the client’s home.

Job Responsibilities:

• Assess and identify the individual needs of clients and formulate, develop and implement appropriate individualised therapy programmes;
• Liaise with various disciplines involved in the rehabilitative treatment process;
• Work independently and provide intervention sessions at home;
• Refer clients to the respective specialists for consultation and intervention;
• Facilitate discussions with caregivers and educators in schools;
• Provide/organise group activities for clients;
• Work closely with the AHP team involved in delivering service to clients; and
• May be assigned AHPC supervisory function for senior therapist.

Job Requirements:

• Recognised Degree / Master in Speech & Language Pathology (listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications);
• Fully registered therapist with the Allied Health Professions Council in Singapore;
• Prior working experience with paediatric group is preferred;
• For senior role, applicant should have at least 5 years of direct experience; and
• A team player and adaptable to work in a community based setting

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Client Relationship

· Takes ownership of a number of pre-defined clients

· Liaises with internal departments to ensure the requests are carried through respecting deadlines

· Follows up on incidents & tickets

· Escalate issues to Manager when appropriate

Quality Assurance

· Ensures quality of the execution of client orders

· Applies checking procedures and maintains sign off trail

· Guarantees SLA requirement are being met

· Ensures that KPIs are followed on a daily basis

Reporting

· Performs reporting for several purposes (invoicing, KPI, clients…)

· Keeps incident log and service request log up to date

Production Related

· Process the jobs and generate checklists

· Ensure sufficient stationery for processing the jobs

· Retrieve the lodgement confirmation from Production for verifying all jobs are lodged

· Arranging for couriers for deliveries and lodgements

Invoicing

· Validating checklists against the jobs processed in Odoo

· Preparation of monthly excels for month end invoicing

· Entering information/ data (such as print and barcodes) to be invoiced to clients

· Generating Invoices to be send to clients

Audits

· Assisting in Audits

· Handling vendors’ due diligence

Competencies required

· Client centric at all times

· Fluent in spoken and written English, more languages being an asset

· Attention to details

· Time management and organization skills

· Listening skills

· Team player

Responsibilities:

• Handle order processing for our sales team
• Attending to customers on order details & status, follow up on payment arrangements
• Co-ordinate with procurement to fulfil customer’s order and work with warehouse on delivery arrangements
• Making system entry for sales order, sales invoices and delivery orders
• Provide administrative support for general logistic operation

​Requirements:

• Candidate must possess at least an “O” or “A” level, Nitec / Diploma in Logistics/Business
• 2 years working experience in similar job function and use of ERP software system advantageous
• Proficient in MS office application
• Friendly, service oriented with good communication and interpersonal skill
• Good organization skill, initiative and ability to work independently