The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirements

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs
• Plan and conduct social, recreational, and educational activities to elderly members
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve Standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements
• General Admin duties assigned, ad-hoc assignment
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirements

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.
• Able to work during weekend and Public Holiday.

Job Summary

• Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
• Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
• Provide prompt and professional services to customers.
• Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.

Job Description

Financial

• Effectively handles all transaction, payment, and ensure proper documentation.
• Tally and check end of day collection and supporting documents.
• Support Centre Manager in all upselling efforts.

Administration and Personnel

• Responsible for the accuracy and completeness of registration.
• Responsible for the accuracy and completeness of all important documents before dispatch, such as Australia vis forms, X-ray reports, etc.
• Ensure accuracy of clinical data and entry into computer system.
• Attend briefing / departmental meeting.
• Able to deploy to other medical centres or Mobile Medical Services (MMS) when necessary,

Public Relations

• Ensure a high standard of professional services to customers.
• Maintain a warm, friendly, safe, clean, and customer-centered work environment.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of equipment and their maintenance.
• Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
• Responsible for adequate supplies of stationery and other consumables.

Others

• Ensure up to date product knowledge.
• Attend training.
• Maintains a safe and clean environment for the patient at all times.
• Accompanies patients to various departments as and when required.
• Any other tasks assigned by the Centre Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
• Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
• Lead, promote, and influence vision for the successful development of department.
• Create strategic plan, goal setting and measurement system for overall growth of the department.
• Conduct and deploy volunteers for home visits for AMS members.
• Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
• Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
• Recruit, train, and supervise AMS team to ensure the provision of quality care services.
• Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
• Explore avenues for the expansion of the AMS with external parties.
• Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
• Gather and prepare supporting documents for government agencies submissions.
• Work with CRM vendors to ensure accurate integration of data.
• Maintain accurate records, prepare reports, and document programme activities and outcomes.
• Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
• Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines
• At 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Job Scope:

• Review client’s business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development.
• Work closely with different product and ICT teams to develop various systems and support the onboarding of users.
• Involved in conducting business analytics to support CSC’s operational objectives.

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client’s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client’s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client’s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client’s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client’s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Period: 3-year contract

Location: Buona Vista

Salary: $4,800 to $7,000

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

iDevice Repair Centre is dedicated to providing exceptional repair services and customer support. Our team of skilled technicians is committed to delivering efficient solutions and ensuring customer satisfaction. As we continue to grow, we are seeking a friendly and enthusiastic Customer Service Representative to join our team.

Responsibilities:

• Serve as the first point of contact for customers, providing friendly and professional assistance both in person and over the phone.
• Listen to customer concerns, diagnose issues, and provide appropriate solutions or escalate to technicians when necessary.
• Keep customers informed about the status of their repairs and provide updates as needed.
• Address customer inquiries regarding pricing, services offered, and technical support and strive to resolve issues to the customer's satisfaction.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Previous experience in customer service in related field is a plus
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members.
• Strong problem-solving abilities and attention to detail.
• Knowledge of computer hardware and software is preferred but not required.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Friendly and outgoing personality with a passion for helping others.
• Ability to work independently and as part of a team.

We are currently seeking a motivated and detail-oriented individual to join our team as a Customer Service & Administrative Representative. In this role, you will be the first point of contact for our clients, providing them with support and guidance and also assist with various administrative tasks to ensure the smooth operation of our office.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and in-person visits.
• Provide timely and accurate information to clients regarding our services, pricing, and processes.
• Liaise with our technical team to ensure timely updates and resolutions for client cases.
• Maintain organized records of client communications, case files, and billing information.
• Assist with general administrative duties such as scheduling appointments, managing office supplies, and processing payments.
• Other ad-hoc duties as assigned.

Qualifications:

• Prior experience in customer service, administrative support, or a related field.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
• Experience with data entry and record keeping is a plus.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Customer Service Advisor (Senoko)

Job Duties / Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to supervisors
• Performs ad hoc duties as assigned by supervisors

Qualification, Required Experience, Competencies and Skills

• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

Your Role:

• At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
• This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Responsibilities:

• Effective communications with all stakeholders
• Manage disruptions and emergencies that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the Client
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Ensure quality metrics are achieved including on time performance and data accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

Requirements:

• Equivalent of a Diploma or higher in Logistics, Supply Chain Management, Business, Science, Engineering or equivalent
• Good working knowledge of Microsoft Office – Excel, PowerPoint and Word
• Good written and verbal communication skills in English
• Ability to interact with people of cross functional and diverse backgrounds
• Ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills with ability to multi-task, manage multiple projects and set priorities
• Ability to maintain a positive and flexible attitude in the workplace.

ROLES & RESPONSIBILITIES

Business Operations

• Process job request and ensure that service delivery meet customer's satisfaction;
• Maintaining service excellence and ensure customer satisfaction.

Client Management

• Manage and service key clients;
• Clients retention and regaining lost clients.

Key Account Management

• Oversee the entire process of managing strategic accounts and ensuring successful service delivery;
• Increase sales revenue to achieve business financial objectives;
• Gain market share and stimulate profitable sales growth within specified market segments, including but not limited to activities such as planning and executing marketing campaigns and other market initiatives;
• Maintain good relationship with existing customers while establishing new relationship with prospective clients.

JOB REQUIREMENTS / SPECIFICATIONS

• Diploma in any discipline;
• Candidates with at least 2 years of experience handling agricultural products and commodities trading will have an added advantage;
• Customer-oriented and able to work under pressure in a fast-paced environment;
• Good interpersonal communication and negotiation skills;
• Meticulous, possess initiative and strong problem-solving skills;
• A team player, independent and self-motivated.

Job Description & Requirements

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Description:

1. Attend to inbound call/email enquiries and provision of advise to members of public.
2. Deliver positive service experience, address queries effectively and accurately.
3. Prompt escalation of requests for resolution where appropriate.
4. Compile, record, input information accurately into relevant systems.
5. Any other duties assigned by supervisor.

Working Arrangement:

Working Hours:

Monday to Thursday: 8:30am – 6pm

Friday: 8:30am – 5:30pm

Sat/Sun: Off

Contract Duration: Imm - Dec 2024

Salary: $2400-$3100/Month

Location: Near Maxwell

Job Requirement:

- Prior experience in customer service will be useful

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

The Strategic Customer Success Manager is responsible for the rollout of the TMC program to a customer that is utilizing TMC services in multiple regions of the world, as well as the growth and retention of the strategic global account. The role will act as a liaison between TMC Implementation resources, customer resources, and the TMC Operational teams. The position’s main objective is to ensure the customers is deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, the Strategic Customer Success Manager is responsible for delivering and executing the global project plan and rollout, the successful receipt of the project from implementation, and ensuring successful execution operations and account strategy. This role will also establish the customer’s global savings hierarchy, joint KPI scorecards, and operational support and management plan. The role develops strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, this role drives results through strategic business reviews and strategic account plans and owns the customer value proposition. This includes gathering and translating the VOC, contract negotiations, identifying opportunities, developing the customer improvement roadmap, budgeting, and continuous improvement through standardized project management methodologies.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for the launch and the ongoing strategic management of the client’s global TMC program and serves as an escalation point. Actively leads and reports to the joint Steering Committee and appropriate stakeholders in all regions of the world
• Works directly with TMC Implementation resources in North America, South America, APAC, and Europe to deliver TMC solution to customer in each region
• Ensures a seamless handoff from implementation resources in each region to the operations teams in each region around the world
• Develops strategic relationships with TMC customer contacts in all region
• Collaborates with IT, business process experts, and other subject matter experts to achieve defined objectives to innovate, deliver, and support the clients TMC global program rollout
• Aligns with client leadership for project approval, alignment, and monitoring of all global supply chain projects that drive cost reduction and/or performance improvement. Establishes TMC Global Project Management Office. Works with TMC project managers globally to follow standardized project management process
• Develops and deploys with a TMC global customer their 3-5-year logistics and supply chain strategy
• Supports the discovery, design, testing, implementation, and monitoring of all continuous improvement initiatives in all regions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities
• Holds TMC Global account team and ancillary contributing team members accountable to project timelines
• Works with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goal requirements in each region
• Understands key processes such as S&OP, demand management, procurement, forecasting, scheduling, warehouse management and continuous improvement methodology such as lean/six sigma
• Leads, coaches and mentors TMC team personnel
• Assesses and improves the capability of each team member

Grow Profitably:

• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery mode

Customer Relationships:

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent:

• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams • Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS Required:

• Bachelor’s degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Knowledge of Global transportation management systems Technology infrastructure
• Ability to understand global supply chain processes
• Demonstrated ability to work creatively and analytically in a problem-solving environment with multiple regions of the world
• Ability to understand and document customer’s global supply chain processes
• Experience delivering a global customer solution
• Comprehensive understanding of operational excellence methodologies
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

he Employee’s overall responsibilities will be to generate new sales, prepare details and comprehensive quotations in the support of the Sales Director / General Manager and to support existing business for the supply of VEM solutions products

Related to such overall responsibilities are specific duties which are not exclusive and may be modified or added to the interest of the business. In any event, the following duties are:

• Focus, open up & penetrate into new & untapped business segment territories & clientele based
• Provide professional and timely sales support to the Company’s clients
• Be responsible for all enquiries and proper completion of the proposals. These proposals must be in line with the VEM Guidelines and VEM Pricing Policies
• Follow up all quotations until order placement to the Company’s clients
• Take care of overseas customers and business partners
• Look after entire sales process from processing orders to shipping up to dispatch
• Provide to the management strategic feedback on:

1. Market requirements,
2. Changes in international/national standards, and c. Competitors’ activities and pricing philosophies

• Supervise payments and send payment reminders to the clients where required in order to ensure complete and prompt payment of all delivered orders within the defined payments terms
• Regularly develop your technical competency in electric motor products particularly those of the Company

Skills and Qualifications required:

• Aggressive and sales driven
• Good presentation skills Team player and multi tasker Initiator and start up altitude
• MS Office (word, Power Point, Excel, project)
• Basic knowledge of SAP R3 required. Training opportunity for the selected candidate is available.
• Education: diploma holder, Mechanical/Electrical or equivalent
• Sector: Industrial, Engineering Driven, Machines, Motors, Drives Geographical experience: South East Asia
• Nationality: must be Singaporean or PR
• Years of Experience: at least 3 years technical sales
• Language: English, CN, plus one Asian language would be a bonus (in order to handle concerns and feedbacks from CN & Asian language speaking associates and/or clients in regards with the payment matters)

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Description:

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys

Requirements:

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Service-oriented, pleasant personality and able to work under pressure

ROLE and RESPONSIBILITIES

• Manage walk-in customers registration and billings.
• Answering in-coming calls
• Explain various health screening profiles to customers.
• Sort and distribute walk-in patients’ medical reports
• Monitor and control visitors entering the laboratory.
• Assist to maintain cleanliness and hygiene of front office.
• Ensure all duties are adhered to SOP and complied to PDPA requirements.
• Responsible to follow through all issues assigned.
• Any other ad-hoc duties as assigned.

REQUIREMENT

• Passion to provide customer service with a professional attitude.
• Committed, independent and proactive.
• Professional attitude and pleasant appearance.
• Need to communicate with Chinese & English-speaking customers.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably have some knowledge of health screening procedures.

WORKING HOURS

• Mon to Fri – 8.30 am to 5.00 pm
• Saturday – 8.30 am to 1.00 pm

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.