Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Scheduling service appointments for customers
• Documentation of calls for tracking, monitoring and follow-up
• Assist in ad hoc administrative duties

Requirements

• Must be able to converse fluently over the phone, and read and write in English and Chinese
• Must be proficient in MS Word and MS Excel
• At least 1 year customer service or telemarketing experience
• Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘A’ Level or diploma

What We Offer

• Basic Salary up to S$2800, plus incentives, depending on experience of candidate
• 5 days work week
• Staff discounts and privileges from all Avone Beauty Secrets outlets
• Office located at Oxley Bizhub 2 near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment

Interested candidates please send in your resume to [email protected], stating current and expected salary, and reasons for leaving past and present employment.

experience in 40a to 500a three phase supply/sp code of practice in electrical/class 3 driving licence/able to read electrical single line drawing/can do main circuit board termination.able to attend to supply turn on & shutdown.able to work ot with long hours for turn on supply or shut down.able to do electrical switchboard troubleshooting

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Service Desk Specialist.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract.

Responsibilities

· Answering incoming calls and making outbound calls to customers or clients.

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

· Ensuring accurate and complete documentation of customer interactions and transactions in the system.

· Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements

· Minimally Nitec qualifications in IT related disciplines

· Minimum 1 year Customer Service Experience in technical or non-technical call center environment.

· Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

· Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.

· Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

· Basic computer skills and proficiency in typing are also important

· Location – NCS Hub AMK / NCS Bedok, Desk support hour 8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)

· Working Hour

o 42hr a week

o 4 Weekdays + 1 Saturday or Sunday

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Description & Requirements

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm

ROLES & RESPONSIBILITIES

• Prepare and disseminate reports.
• Collate and submit monthly online sales & marketing accruals and expenses.
• Assist and support sales teams on new accounts opening procedure and Pricing update
• Sales Order Processing and Delivery
• Customer A&P tracking and claims
• Set up a contract management system to store and track the renewal of contracts
• Assist Technical department personnel on monthly equipment reports to headquarters and update equipment inventory
• Other ad-hoc duties as assigned from time to time.

REQUIREMENTS

• Possess at least a Diploma
• Highly proficient in Microsoft Excel and knowledge in Microsoft Word and PowerPoint
• Meticulous, responsible and team player

* Assist with day-to-day site admin functions

* Prepare and generate invoices

* Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc

* Support the day-to-day aspects of records management for various users.

* Inputs document data into the standard registers ensuring that the information is accurate and up to date.

* Maintained updated records of all approved documents and drawings and their distribution clearly. ·

* Handle ad-hoc office administrative tasks.

* Issue Cheque payments to suppliers and payment vouchers.

* Any other duties as assigned by direct superior

Requirements:

* Graduates with no experience are welcome to apply

* Proficient in Microsoft Excel and Word

* Effective team-player with a positive attitude

***Declined Intermediary, Thanks!!!

Company Description

GN Hearing Pte. Ltd is a distributor of hearing aids and accessories for GN Group in Singapore and Malaysia. The company supplies hearing aids directly to hospitals and private clinics in Singapore and Malaysia. Candidates will have the opportunity to work on life-changing products and be part of a team committed to enhancing the lives of people with hearing loss.

Role Description

We are hiring for the position of Customer Service & Operation Specialist.

Oversee the operational and logistics needs for Singapore and Malaysia business with hands-on proactive management of Inventory and supply chain stakeholders to enhance efficiencies

and drive synergies.

Job Requirements

- Manage inventory for the hearing aid distribution business in Singapore and Malaysia.

- Responsible for accurate inventory forecast planning for all stock and marketing material.

- Follow-up on supply and product availability issues with supplier.

- EOL (End Of Life) SKU planning and execution

- New product launch operational planning

- Quarterly inventory stocktaking

- Order processing and delivery to Singapore hospitals, retail clinics and suppliers.

- Coordination with customers, production, lab technician and suppliers.

- Handling returns, replacements and repairs of hearing Aids.

- Managing customers' inquiries, complaints or feedback.

- Obtaining & evaluating all relevant information to manage inquiries and complaints.

- Escalating issues of commercial sensitivity including trends

- Monitor customer interactions & transactions to ensure completion of actions and closure.

- Record details of inquiries, interactions, comments & complaints & actions taken in the Customer Relations Management system

- Engage with stakeholders of the organization in the achievement of team KPls.

Qualifications

- At least 3 years experience in customer service.

- At Least 3 years experience in inventory management.

- Passion in offering the highest level of customer care and support to partners.

- Process-oriented with a track record of completing tasks in a structured and orderly manner.

- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and external stakeholders.

What we offer:

- Attractive salary and benefits.

- An inclusive work environment with excellent work culture.

At GN Hearing Pte. Ltd. we are committed to creating an inclusive workplace that celebrates diversity of backgrounds and cultures. We welcome applications from individuals with different abilities, and individuals from all races, ethnicities, genders, religions, and beliefs.

Interested applicants please write to [email protected].

- Overseeing hiring and scheduling staff, tracking cash flow and setting sales goals for their team.

- Developing key performance goals and managing the performance of staff

- Creating and implementing strategies for business growth

- Hiring new staff within a department or business unit

- Ensuring that departments or units deliver quality offerings to clients

- Working closely with account managers and other senior staff to retain clients

- Developing new solutions to meet client needs

- Improving internal processes for better productivity

- Overseeing large projects and interpreting performance reports

- Managing the budget and monitoring the financial health of a location or business unit.

• Handles extra low voltage products (eg. Intercoms, public address, communications, security & surveillance systems)
• In-house products/systems setup and testing.
• On-site products/systems service, testing-commissioning & maintenance.
• Proactive individual, able to work independently as well as in a team.
• Require basic electrical & electronic knowledge.
• Soldering and Electronic Repairing skills preferred.
• CAD knowledge preferred.
• Electronics design knowledge preferred

• Up to S$7,000
• US MNC
• 5-day work week
• Experience in PLC programming which include Siemens S7 and SCADA WinCC
• Experience interfacing materials handling systems with third party equipment’s (e.g. automatic tag readers, barcode scanners, weigh scales etc.)

Our client, a leading manufacturer and supplier of automated logistics and material handling solutions, is looking for suitable talents to join their growing business as Control Service Engineer.

RESPONSIBILITIES:

• Prepare/assist with development of functional specifications.
• Prepare/assist with budget costing.
• Conformance to OHS&E standards in the design and execution of all work.
• Preparation of schematic drawings, PLC programs and configuration of operator interfaces.
• Preparation of manufacturing and installation specifications.
• Planning and supervision of major controls installations.
• Manage the procurement of parts, the manufacture of cabinets and the electrical installation.
• Testing and commissioning.
• Preparation of test plans and operator & technical manuals.
• Provide training of client personnel.
• Carry out preventive and corrective maintenance or repair of Automated Storage & Retrieval Systems (ASRS), Order Fulfilment (OFS) and Sortation systems.
• Resolve within a reasonable time any equipment faults and ensure quality of work.
• Report faults in a timely manner to Service Manager.
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.
• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
• Active participation in activities associated with the management of workplace health and safety.

REQUIREMENTS:

• Bachelor Degree in Engineering field
• Minimum 5 years of service experience in control engineering / industrial automation (conveyors) / maintenance of plant/machinery/material handling equipment
• Experience in electrical drawings design (EPLAN, EEC One, AutoCAD)
• Experience interfacing materials handling systems with third party equipment’s (e.g. automatic tag readers, barcode scanners, weigh scales etc.)
• Experience in PLC software development and office testing, particularly Siemens S7 and SCADA WinCC
• Knowledge of configuration, programming and commissioning of PLCs, variable speed drives and safety devices
• Experience in development of testing environments and conducting FATs
• Ability to read and interpret electrical and mechanical drawings
• Understanding of OH&S requirements
• Ability to work in isolation, make decisions and be results driven

OTHER INFORMATION:

• Location : 90% customer site at Jurong East/West area + 10% office at East
• Working hours : Monday – Friday, Office Hours
• Salary: Up to S$7,000 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Up to S$2,500
• MNC
• 1-year contract (renewable/extendable)
• Able to perform standby duties (standby allowance will be provided if on standby duty)
• Site maintenance and travelling will be required

Our client, a manufacturer for Automation Machinery is looking for suitable talents to join their growing business as a Service Technician.

RESPONSIBILITIES:

• To perform routine preventive work and site corrective maintenance
• Responsible for integration of both hardware & software work as well as implementation
• Handle application programme change management, hardware deployment management & documentation
• Meeting with clients, reports and documentation
• Capable of performing troubleshooting independently
• Assist in control panel wiring

REQUIREMENTS:

• NITEC in Electrical/Electronic or related discipline
• No experience required
• Able to perform standby duties (standby allowance will be provided if on standby duty)
• Site maintenance and travelling will be required
• Class 3 driving license preferred

OTHER INFORMATION:

• Location: East
• Working hours: Monday to Friday ; Office Hours
• Salary: Up to $$2,500 (Salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044):

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

We are looking for someone who is 100% customer-oriented, empathetic, and filled with positive energy to join our team.You will be key to make tens of thousands people happy and satisfied customers!Sounds like a tall order? It isn't!Simply reply to our customers promptly and give them your listening ear.That's it really!

Responsibilities:

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.

Requirements:

• Applicants with no prior experience are welcome!
• Must possess excellent spoken and written English and the ability to speak other local languages is a plus (to liaise with customers)
• Familiarity with computer, cloud and mobile applications is a MUST
• Having a class 3/3A/2B/2A/2 license would be a strong plus
• Basic computing proficiency in office applications
• Priority will be given to Singaporeans

Job Description:

Are you a proactive and detail-oriented professional looking to make a significant impact on business operations?

This is a full-time hybrid role located in Singapore with some flexibility for remote work. As a Business Operations Executive in First Wave Technology, your day-to-day tasks will involve overseeing all the company’s ongoing operations.

You will be responsible for identifying opportunities to improve business processes. Join our team as a Business Operations Executive, where you will play a crucial role in ensuring seamless operations and delivering exceptional client experiences. Your responsibilities will include:

Key Responsibilities:

• Open user accounts for clients and responds to customer queries,
• Consolidate documents required from clients,
• After-sales service and client relationship maintenance,
• Prepare detailed monthly billing reports for various clients, helping them understand their services and charges,
• Stay updated with the latest industry trends and best practices by learning from different cloud providers,
• Verify invoices from various suppliers to guarantee accurate data for the Finance department, supporting the company's financial processes,
• Dealing with Cloud partners: Microsoft Azure, Google, Ali, Tencent and Huawei for operation finance and partners matters
• Other ad-hoc responsibilities to support business operation.

Qualifications Requirement:

• Bachelor’s degree in business administration, finance, or a relevant field
• Fresh graduates are welcome
• Demonstrated expertise in business process optimization, project management, and compliance
• Strong analytical, organizational, and problem-solving skills
• Able to work independently and collaboratively, and to manage multiple projects simultaneously
• Excellent communication, interpersonal, and management skills
• Familiarity with the latest industry trends and best practices in business operations
• Fluency in English and Mandarin is a plus for mandarin speaking counterparts
• Willing to work on alternate shifts with allowance

We are searching for a Customer Service Officer with exceptional communication skills and a good work ethic. To responsibilities will include answering customer questions and providing support.

Duties:

• Answer phone, email, and face-to-face customer enquiries
• Create and maintain reports on customer interactions
• Update customer records in our system, including notes about conversations and outcomes
• Participate in team-building activities
• Develop customer rapport
• Paper work, Data entry, add hoc duties

Requirements:

• Customer Service Representative
• Customer Service Consultant
• Customer Service Associate
• Customer Care Representative
• Previous office or call centre experience
• Able to communicate with Chinese Client / Supplier

Position

• Assistance Service Engineer

Job Description (Role and responsibilities)

• Installation of FUJI SMT machine

• Provide after sales technical support.

• On site support or repair. (Schedule as well as Ad hoc)

• Can work flexibly, can accept the need to work overtime, weekends and public holidays depending on business needs.

• Willing to travel to S.E.A region (Mostly to Jakarta and Batam) to provide timely support for our customers

• Provide technical and application support to customer, including product training,

• Required to solve customer’s problem, handle customer’s queries, conduct application demonstration to customers and generate reports.

• Keep up to date of all the products knowledge and status.

• Solve technical and application problems.

• Required strong communication skills to handle customer matters & request in a professional way

• Report Writing - Written technical reports to management.

Position Qualifications

• NITEC, Higher NITEC or Diploma in Electrical/Electronics Engineering or relevant field.

• With / Without Experiences

• Fresh Graduate are welcome

Job Description & Requirements

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm