All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

Be part of our exciting team at the Award-Winning Mutiara Seafood, Jumbo Seafood's first Halal-Certified Seafood Restaurant with our award-winning Signature Chili Crab.

Located in the heart of the Malay/Muslim district at Wisma Geylang Serai.

• Manage all restaurant reservations, including responding to emails, calls, WhatsApp and arranging private events.
• Handle all event inquiries and confirmations via calls and emails, ensuring customer satisfaction.
• Assist guests with reservations and updates via the reservation system (e.g. Chope/TableCheck)
• Have a good knowledge of the menu. Greet and assist restaurant guests during dinner service.
• Work with colleagues during busy periods to maintain service standards.
• Ensure smooth event operations by completing checklists and tasks.
• Promote the restaurant's services positively in various channels like Social Media, WhatsApp, etc
• Handle billings for dinner service and events.
• Plan and execute promotional activities.
• Coordinate meetings and special events with the management team.
• Support the management team in achieving business goals.
• Ensure compliance with health and safety regulations.

Requirements:

• Minimum 2-4 years of relevant work experience in F&B industry
• Driven & Passionate to Provide the Best Experience for Customers in the F&B industry
• Customer-oriented, service focussed, responsible and positive working attitude
• Able to commit to restaurant's peak period including weekends, eve of and public holidays and able to work in split shift
• Computer Savvy is a requirement to reply to emails, WhatsApp, Social Media Channels
• Able to work under pressure in a fast paced, dynamic and challenging work environment

Job Information:

• Pleasant working environment at Wisma Geylang Serai (Paya Lebar MRT)
• 5 day work week (must be able to work Saturdays & Sundays)
• 13-month bonus applicable

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Last and Expected Remuneration
• Earliest availability to Commence Work
• Earliest availability for Face to Face Interview
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. Remuneration offered will be commensurate with qualifications and relevant experience.

• We have other positions in our Halal-Certified restaurant – do enquire with us at 9857-9292 (WhatsApp)

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

The role involves overseeing the daily operations of the Service Admin team, ensuring the efficient processing of RMAs and claims while upholding high standards of customer satisfaction. This role requires team leadership, process improvement, and coordination with internal and external stakeholders to enhance service quality.

Key Responsibilities:

• Oversee daily operations and delegate tasks within the Service Admin team.
• Provide coaching and guidance to team members to achieve performance goals.
• Ensure accurate and timely processing of RMAs and claims, maintaining up-to-date logs.
• Manage escalated customer issues and supervise team interactions.
• Oversee returned materials and conduct regular inventory checks.
• Collaborate with vendors for claims resolution and timely credit or replacement.
• Prepare performance reports and coordinate with other teams to enhance service delivery.

Job Requirements:

• Diploma or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
• At least 2 years of experience in customer service admin roles and leadership experience is an advantage.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, with the ability to multitask and manage time effectively.

Are you a detail-oriented individual with a passion for customer service? We are an international household goods removal company looking for a dedicated and proactive Customer Service cum Documentation Executive to join our dynamic team.

Position: Customer Service cum Documentation Executive
Location: 705 Sims Drive, #01-05 Shun Li Industrial Complex, Singapore 387384
Type: Full-time
Salary: [S$ 1600.00 – S$ 2000.00]

Key Responsibilities:

• Provide customer service by addressing inquiries, resolving issues, and offering support to clients over phone and email.
• Manage and process documentation related to shipments, customer interactions, transactions, and internal processes.
• Must be a team player and able to work with minimal supervision.

Requirements:

• Relevant experience in customer service or a related field.
• Good communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Diploma/ A Level or GCE O level or equivalent experience in

customer service or administration.

· Must be Singaporean or PR

Why Join Us:

• Opportunity to work in a supportive and independent environment.
• Competitive salary and benefits package.
• Working Hours: 8.30 am – 5.30 pm (weekdays)
  8.30 am – 12.30 pm (Saturdays)

How to Apply: Interested candidates should send their resume with a cover letter outlining their qualifications and experience to: [email protected] or telephone: 62229792.

We look forward to hearing from you.

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• To assist in customer service at the counter

• To answer telephone calls and direct them to the respective parties, if necessary

• To assist in administering simple first aid for students Generic Email

• To assist in the clearing of the generic email Data Entry using Microsoft Word or Excel

• To assist in data entry using Microsoft Word or Excel Any other clerical duties

• To assist in any other clerical duties assigned

Requirements:

• At least GCE ‘N’ or ‘O’ Level

• Able to commence work on 02 Jan 2025

• Good communication and interpersonal skills

• Good team player with a high level of initiative

• Proficient in Microsoft Office (Please indicate proficiency in CV)

• Candidates must have at least 1 year of relevant experience in reception duty in schools between 2021 to 2024

• Mondays to Fridays: 6:30 am to 3:45 pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays, and gazetted public holidays

Customer Service & Admin

Working hours: 5 days/ 6 days (9am-6pm)

Location: Ubi/ Tai Seng

Salary: $2,200 - $2,500

Job Description

• Handle the customers inquiries promptly, providing excellent customer service

• Check stocks from showroom inventory

• Following up with customers on their enquiries

• Coordinate with external suppliers & installers for orders updates

• Coordinate with sales team for scheduling of orders

• Update/Maintain customer order information in the company’s system

• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable

• All other adhoc admin duties

Job Requirement

• Have experience in Customer Service & coordination/ project management skills

• Able to work independently and detail-oriented person

• Fast and efficient person

• Having sales experience is a bonus

Job Description:

ROLES & RESPONSIBILITIES:

- Perform monitoring activities using tools provided as well as reviews of transactions flagged out

- Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.

- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client

- Handle ad hoc duties as required

REQUIREMENTS:

- Minimum 1 year of experience working in an administrative role

-Minimum education level: N levels subject to working experience

- Fast learner and good team player

- Demonstrates good communication skills and comfortable to work in a fast-paced environment

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job description:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and email.
• Provide accurate information regarding order status and product details.
• Collaborate with relevant departments to address and resolve customer issues efficiently.
• Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction.
• Deliver outstanding customer service to walk-in clients.
• Process customer orders and order modifications following company policies and procedures.
• Perform various administrative tasks as assigned on a daily basis.

Requiremetns:

• Proficiency in Microsoft Office Suite and strong computing skills.
• Positive attitude and willingness to learn and adapt.
• Strong organizational and time management skills.
• Excellent problem-solving skills, attention to detail, and ability to work independently.
• Good interpersonal and communication skills.

We are an established maid agency since 2004. We are looking for result orientated sales peronnel to join us.

To attend to clients' inquiries and shortlist the suitable helper for the employer. Assist the clients and help them in all maids' matters. Counsel the helpers and problem solving.

Remuneration package depends on individual's experience and skills.

CEI certificate is required.

Do contact us if you are interested @ 68366471, [email protected]

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• In charge of front desk admin and serving duties
• Answer telephone calls from customers with a professional attitude & in line with call quality & productivity requirements.
• Attending to queries and feedback
• Assist visitors with more information
• Assist visitors if they have a problem going through the turnstile
• The first representative of the building when people enter the building
• Any other duties and perform concierge support duties as assigned by the superior

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Job Scope for Customer Sales Assistant

The Customer Sales Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

Handling Product and Service Inquiries:

Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

Customer Documentation:

You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Accountant, Bookkeeper or Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

A fantastic opportunity now exists for an enthusiastic and experienced Service Engineer to join our passionate, highly driven and successful Service Team based in our Singapore office.

Reporting to the Senior Regional Service Manager, the role of Service Engineer you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

Your role will involve:

• Provide equipment on-site inspection, corrective & preventive maintenance activities & repair services to hospital, nursing home and home patients;
• Collaborates with user/s and department/s to understand needs and enable them with solutions;
• Timely completion and reporting of documents;
• Ensures accurate documentation on repairs/assessment/PM’s;
• Respond to breakdown calls;
• Promote service contracts;
• Maintain the safety and integrity of all serviced products in accordance with Company Policy;
• Be well presented and uphold the company's brand and guiding principles;
• Be able to operate within the companies OH&S guidelines including adherence to infection control policies and procedures;
• Any adhoc duties as assigned.

To be successful in this position, you will possess:

• Diploma/Degree related to Engineering, Computer Engineering/Science or related discipline
• Possessed at least 1-3 years of experience in IT network connectivity/integration-HL7 programming
• Technical background and/or with Autocad knowledge;
• Strong analytical skills, meticulous, energetic, resourceful and able to work under pressure;
• Field experience preferably within the Healthcare or service related sector;
• Proven track record of providing exceptional customer service by possessing good interpersonal and communication skills.

What we will offer in return

Work in a highly engaged and vibrant workplace culture. A flexible work environment, including hybrid (remote and office) work arrangements. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

For more information about Arjo visit www.arjo.com

Successful applicants will be required to undergo relevant reference checks and a pre-employment medical check prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your cover letter and resume!

About Us

Pawkit is a fast-growing pet tech company dedicated to streamlining pet care for owners. From mobile grooming to at-home vet services, we pride ourselves on creating a seamless and stress-free experience for both pets and their humans.

We’re looking for a Customer Success Officer to join our vibrant team and be the go-to person for our pet-loving customers.

Key Responsibilities

• Customer Support: Respond to inquiries via phone, email, and chat, ensuring a smooth and positive customer journey.
• Booking Coordination: Assist pet owners in scheduling appointments for services like grooming, vet care, and pet sitting.
• Issue Resolution: Handle customer concerns and complaints professionally, ensuring timely resolutions.
• Client Engagement: Build relationships with customers, ensuring they feel valued and supported throughout their experience with Pawkit.
• Process Improvement: Provide feedback to improve our processes and enhance customer satisfaction.
• Administrative Support: Maintain records, update booking schedules, and coordinate with the operations team.

What We’re Looking For

• Customer-First Attitude: You genuinely care about creating great experiences for pet owners.
• Strong Communication Skills: You’re articulate, empathetic, and can handle difficult conversations with ease.
• Organized and Detail-Oriented: You can juggle multiple tasks without dropping the ball.
• Pet Lover: Bonus points if you’re a pet owner or just love animals—you’ll fit right in!
• Tech-Savvy: Comfortable using basic software tools and learning new systems.

Perks of Joining Pawkit

• Work with a passionate, pet-loving team in a dynamic and fast-paced environment.
• Opportunity to grow within the company as we expand.
• A chance to make a meaningful impact on pet owners' lives.
• Occasional office visits from adorable pets!

If you’re ready to be the voice and heart of Pawkit for our customers, we’d love to hear from you. Apply now and join our journey to transform pet care!

Service Engineer Southeast Asia

(preferably based in Malaysia or Singapore)

Roles & Responsibilities

• Jobsite installation, supervision and commissioning of semi and fully automatic powder packing and liquid filling systems.
• Aftersales service such as maintenance and troubleshooting for packing and filling equipment.
• Technical support and trainings for customers, establishment of good customer communication and relationships.
• Promotion of spare parts and other services when working on the jobsite.
• Internal communication with internal departments and headquarters.
• Work on jobsites in Southeast Asia according to Service Department’s arrangement.

Requirements:

• Technical degree (mechanical / electrical engineering, automation).
• Minimum 3 years of experience in a similar technical service role.
• Strong technical aptitude and understanding of machinery and equipment.
• Good knowledge in Siemens PLC or Codesys is a plus.
• Excellent communication and interpersonal skills, with the ability to foster strong client relationships and team collaboration.
• Good English communication skills.
• Cooperative, motivated and able to work under pressure.
• Quick problem-solving skills with a flexible approach to addressing customer needs.

What’s in It for You:

• A stable and rewarding position in a forward-thinking company with a highly motivated team.
• Exciting opportunities for personal growth and professional development.
• Training arrangements in Germany and Southeast Asia.

Please submit your full resume clearly stating your current and expected salary and your earliest availability to start work at [email protected].

Short listed candidates will be notified.

RESPONSIBILITIES:

• Providing application support for sales and services to clients and our staff;
• Supporting the sales team on the samples
• Any other duties as assigned by the company.
• Assist to manage the entire design process from preparing concept to final artwork according to artwork within deadlines
• Liaise with associates to ensure the artworks meet their requirements
• Visualize, design and conceptualize
• Conceptualizing ideas, work on graphic, 2D or 3D to create an wow factor for client
• 
  

REQUIREMENTS:

• Candidate must possess at least Professional Certificate/NiTEC or Art/Design/Creative Multimedia equivalent;
• Basic experience in graphic design
• proficient in working knowledge in Illustrator, AutoCAD, CorelDraw
• Entry-level candidates are welcome to apply. On-Job training will be provided;
• Possess creativity, good analytical, technical, and problem-solving skills with attention to detail and accomplish assigned responsibilities;
• Team player with a high level of initiative, multi-tasking, and disciplined.
• All candidates are welcome to apply
• Only shortlisted candiates will be notified