Location: Millenia Tower (Closest MRT: Promenade)

Salary: Up to $4,500 per month

Working Hours: 9am – 6pm, 5 working days

Contract Duration: 4 Months (15 Sep 2024 – 14 Jan 2025) – Non-renewable

Responsibilities:

• Coordinate and manage daily customer service activities, including handling calls and emails, and contacting Lucky Draw winners (if applicable).
  Respond to customer inquiries and resolve issues in a timely and professional manner.
• Periodically update LED messages at petrol stations, ensuring accuracy and relevancy.
• Assist with the printing of member cards and SPC vouchers.
  Handle SPC voucher procurement, department procurement, and other procurement needs for service stations.
  Coordinate courier services and pest control measures for the stations.
• Provide general administrative support to the department and undertake any other duties as assigned by the management.

Requirements:

• At least 1 year of experience in administrative and/or customer service support.
  
• Strong interpersonal skills and the ability to liaise effectively with internal and external stakeholders.
  Proficient in both spoken and written English and Chinese, as the role requires communication with Chinese-speaking customers.
• Good team player with a positive working attitude.
  

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Service Technician

Company Overview:

Cleantools is the leader in cleaning solutions & systems in Singapore.

We develop, manufacture, and distribute premium products and cleaning systems for the European, Southeast Asian, Chinese, USA, and UK markets.

From cleaning machines & equipment to automatic robots & accessories, we always value sustainable relations with our clients and partners by providing bespoke products & services. Cleaning is our passion! We are always excited to share this knowledge through our expertise & experience. We are looking for a strongly motivated and skilled individual to be a part of this dynamic industry.

Join us

• 5 days work week
• Conducive working environment.
• Preferably with Class 3 driving license
• Training will be provided
• Salary will commensurate according to experience & qualifications

Job Scope

• Provides both on-site and in-house after sales support;
• Rectify and repair faults of various cleaning equipment and tools, e.g.vacuum cleaners, scrubbers, blowers;
• Maintain condition of various larger cleaning equipment e.g. Scrubber driers, road sweepers
• Troubleshoot and perform on job rectification works for clients;
• Demonstrate and train clients on the use of the various machines
• Deploy robotic cleaning machines to various sites and provide testing and training to clients
• Ad-hoc duties as assigned

Requirements

• Minimum Nitec / Higher Nitec in Electrical & Mechanical engineering related discipline.
• 1-2 years of hands-on experience is prefer but not necessary.
• Possesses basic electrical Know-Hows
• Preferably possesses class 3 license
• Good team player who can work well with others
• Able to communicate in both English and Mandrain

Working Conditions:

• · Operation hours: 8.30 am – 6.00 pm (Monday – Friday).
• · Working location: Kaki Bukit / Eunos Link.
• · Dress Code: Casual (e.g., business shirt).

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: $12/hour

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Night Shift as required. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Excellent Time Management skills
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• Able to work in a fast pace environment
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

Job Responsibilities:

 Handle customer Technical product enquiries and ensure correct product specification.

 Involved and support current projects and provide solution

To customer Toolings requirement.

 Provide Technical Support to customer’s production, Engineering & maintenance department.

 Quality checking and Control on product received to ensure conform to customer product specification.

 Communicate well with suppliers for correct product technical

Specifications, productivity & Quality related issues.

 Provide Sales & Technical support to Asia customers.

Requirements :

Diploma/Degree in Mechanical/Manufacturing/Industrial/EEE/

Engineering.

 Experience in Manufacturing/Industrial/Production Engineering.

 Fluent in EXCEL spreadsheet and computer software program

 Good communications skills and customer service mindset.

 Independent, Responsible, Self Starter and Result Driven.

Job Information

· Permanent positiom

· Training will be provided

· Required to work in office (no WFH arrangement)

· Can Start immediately

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

YOUR RESPONSIBILITIES:

• Handle incoming enquiries from customers
• Prepare quotations with support from our product / project engineers
• Following up with customers on quotation status
• Processing of sales orders, preparation of invoices and delivery arrangements
• Co-ordinate with customers and schedule service jobs for our service engineers and technicians
• General administrative tasks

WHAT WE WILL BE LOOKING FOR:

• Minimum NITEC or equivalent. Alternatively, candidates with experience in sales of technical products will also be favorably considered.
• Sales oriented, independent with a positive working attitude
• 2 to 3 years relevant experience is preferred
• Proficient in MS Office

We are specialist equipment and systems supplier in the following fields:

• Gas & Flame Detection
• Flow Metering
• Remote Asset Monitoring

The successful candidate will be provided with continuous training and will have excellent career advancement opportunities in line with our continued business expansion.

Interested candidates, please apply online by clicking “APPLY NOW”

Responsibilities:

• Troubleshoot and repair faults on Electrical / Electronic Security Equipment.
• Carry out installation, routine maintenance and field service works.
• Duties are on-site installation, repairs and field service works.

Requirements:

• ITE/Diploma in Electronic & Electrical Engineering.
• Preferably 1 year experience in electrical / electronic related industry.
• Good technical problem solving, troubleshooting and follow-up skills.
• Good team player and able to complete the assigned responsibility.
• Possess great desire to learn and grow with the company.
• Paid overtime with overtime allowance and incentives.
• Computer literate.
• Entry level or candidates with relevant experience but without certificate may apply.

Others:

Location: Ubi

Submission of your job application indicates consent to allow Nimrod to collect, use and disclose the personal data in accordance with our data protection policies.

Kindly refer to the URL for our Personal Data Protection Act (PDPA) https://nimrod.com.sg/personal-data-policy/

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Carry out maintenance, repair and overhaul work on heavy vehicles (diesel, commercial vehicle), ensuring high standard of workmanship and minimize turnaround time for scheduled repairs and inspections to meet workshop’s service standards and according to job order.
• Notify Team Leader of unusual repair problems which will require major repair and replacement parts recommendation.
• Adhere to defined guidelines in regards to safety, orderliness and etc.
• Complete work order for each vehicle and unit serviced.
• Handle diagnostic tools, interpret and solve fault codes
• Candidate able to speak and write Chinese as candidate is require to communicate with Chinese customers

Requirements:

• Nitec/ Dip in Electrical / Electronic Engineering
• Experience in repairing/maintenance of electronic equipment
• Comfortable to work onsite

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Working Hours:
as per normal office hours

Responsibilities:

• Customer service duties
• Front Desk
• Answering on customers enquiries and handling of complaint when arrears
• Have to stand for long working hours

Requirements:

• Minimum O-Level /N Level
• At least 1year of experience in Customer Service
• Independent, process-oriented and comfortable speaking with customers
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Working Hours:
Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 1pm

(Saturday OT Payable)

Responsibilities:

• Customer service duties
• Front Desk
• Answering on customers enquiries and handling of complaint when arrears
• Have to stand for long working hours

Requirements:

• Minimum O-Level /N Level
• At least 1year of experience in Customer Service
• Independent, process-oriented and comfortable speaking with customers
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Working Hours:
as per normal office hours

Responsibilities:

• Customer service duties
• Front Desk
• Answering on customers enquiries and handling of complaint when arrears
• Have to stand for long working hours

Requirements:

• Minimum O-Level /N Level
• At least 1year of experience in Customer Service
• Independent, process-oriented and comfortable speaking with customers
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Working Hours:
as per normal office hours

Responsibilities:

• Customer service duties
• Front Desk
• Answering on customers enquiries and handling of complaint when arrears
• Have to stand for long working hours

Requirements:

• Minimum O-Level /N Level
• At least 1year of experience in Customer Service
• Independent, process-oriented and comfortable speaking with customers
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

About us

Omni HR is a VC-backed SaaS startup in Singapore.

We free HR teams from administrative cycles by automating the entire end-to-end employee lifecycle – from recruitment and onboarding to employee engagement and payroll – allowing them to redirect their time to strategic work that drives business growth.

Founded in 2021 and backed by world’s leading HR tech investors, Omni is powering Asia’s fastest growing companies to reach their full potential with our fully customizable HR tools.

What we are looking for

We are looking for a Customer Success Lead who will facilitate our key accounts relationship. You will work closely with our clients, Founder, and the Sales & Marketing team in managing a growing book of business and driving product adoption, renewals, and expansion.

To succeed in this role you will need to be a self-starter, think in solutions and not problems, be a team player, and have a “can do” attitude.

This role will be challenging, but extremely rewarding. Our team is invested in helping customers succeed by delivering world-class support, challenging the status quo, and building the best solutions for their business needs.

Responsibilities

• Act as the primary point of contact for customers and own on-going engagement and success for all assigned accounts
• Conduct onboarding sessions for new customers with structured guidance and implementation support
• Manage new client onboarding and solution implementation
• Organize and conduct periodic customer success review meetings with individual accounts to review engagement, learn feedback, uncover future needs and strategically position up/cross-sell opportunities through service renewals
• Identify opportunities for process improvement and documentation in the Implementation workflow and other internal processes
• Contribute to the company's product development and improvement processes

Qualifications

• 3+ years of experience in a sales or customer service-oriented role. Prior experience in account management in B2B context and/or startup experience is a plus
• Strong client-service mentality and collaborative work style.
• Exceptional interpersonal, written and oral communication skills. Being able to listen and ask insightful questions.
• Strong analytical mindset and attention to details
• Ability to multitask effectively and adapt quickly to a fast-paced start-up environment
• Proficient in Microsoft Excel
• Understanding of software development and product development cycles is a plus
• Prior experience with HR software is a plus

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.

What you’ll be doing?

We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Sabre Hospitality’s state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques.

Key Responsibilities:

• Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform.
• SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics.
• SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts.
• Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions.
• Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings.
• Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.

Qualifications and Education Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field.
• 5+ years of experience in e-commerce, digital marketing, or revenue management—preferably within the hotel or travel or retail sectors, including agency or consulting exposure in Asia Pacific region.
• Strong command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms.
• Exceptional analytical skills, with the ability to convey data-driven insights effectively to clients.
• Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders.
• Familiarity with hotel retail analytics, brand management, or shopper marketing is a plus.

Personal Attributes:

• Excellent written and verbal communication skills in English and a major Asian language.
• High levels of integrity and professionalism.
• Strong analytical and problem-solving abilities.
• Meticulous attention to detail and commitment to follow-through.
• Ownership mindset focused on achieving business outcomes.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing.

Responsibilities

• Call to fix appointments with internal and external stakeholders
• Manage schedule of various stakeholders
• Follow up on cancellation and rescheduling of appointments
• Follow up with the appointment outcome and indicate in system
• Conduct short briefings to internal and external stakeholders upon arrival

Requirements

• Good working etiquette
• Good organisational skills
• Strong attention to detail and accuracy
• Self-motivated and able to work autonomously
• Proficient in Excel
• Chinese language fluency required in order to attend to Chinese external stakeholders
• Support other ad-hoc tasks assigned by Manager
• Availability to start immediately is preferred

Work Schedule:

• Mondays to Fridays
• 9am to 6pm
• 5 days work week

Location:

• Kaki Bukit/Ubi

Job Description & Requirements

Role: As an Ecommerce and Customer Service Specialist, you will be an ambassador for our products, providing exceptional customer service across all fronts - our showroom, WhatsApp channel, phone, social media, and emails. You will also handle e-commerce and operations tasks, demonstrating your ability to multitask and adapt in a fast-paced environment.

Location: Singapore

Key Responsibilities

Ecommerce (User Experience Focus)

1. Website Management: Manage and maintain the company’s ecommerce platform, ensuring a seamless, intuitive, and user-friendly experience.
2. Product Listings: Manage product listings, produce product content, upload images onto our E-commerce website, and ensure all product information and images are accurate and up-to-date.
3. Performance Tracking: Use web analytics tools to track site performance and user engagement, making adjustments as necessary to improve UX. Analyse sales performance vs targets, identify bestsellers, and provide recommendations to improve sales and webstore user experience.
4. Product Launches: Plan and execute key launches and sales.

Customer Service (Operations, Satisfaction, and Retail Servicing Focus)

1. Customer Support: Serve and support customers who visit the studio, providing them with product information and assistance. Handle customer inquiries and complaints across multiple channels including our showroom, WhatsApp, phone, social media, and emails, ensuring high levels of customer satisfaction.
2. Showroom Management: Maintain a well-presented, clean, and organized showroom at all times. Receive and process orders, new stock, replenishments, returns, damages and transfers, as well as all stock-take exercises.
3. Quality Checks: Conduct quality checks and pack new stocks to ensure that they meet our standards and specifications. Investigate defect issues with the designer. Ensure stocks tally online and onsite.

Teamwork

1. Collaboration: Work closely with various teams (such as sales, marketing, and logistics) to ensure a unified approach to customer service and ecommerce operations.
2. Communication: Maintain open lines of communication with team members, sharing insights, and collaborating on problem-solving.
3. Team Development: Participate in team building activities, fostering a positive and collaborative work environment.

General

1. Knowledge Acquisition: Proactively acquire knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication.

Requirements

1. Proven experience in a customer service role, preferably in a retail/showroom environment.
2. Experience handling customer service across multiple channels including WhatsApp, phone, social media, and emails.
3. Strong understanding of e-commerce platforms.
4. Excellent communication and interpersonal skills.
5. Ability to multitask and adapt in a fast-paced environment.
6. Strong problem-solving skills and attention to detail.
7. Passion for our products and brand.

We look forward to receiving applications from candidates who meet these criteria. Please note that only shortlisted candidates will be contacted via email(Please check your Junk mail if you applied for this role). Thank you for your interest in our company.

Key Job Purpose:

• Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
• Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency.

Job Responsibilities:

1. Inventory Management:

• Develop and maintain inventory plans for spare parts to ensure optimal stock levels
• Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
• Manage transition between discontinued and replacement parts released via ECR/TB

2. Demand Forecasting:

• Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
• Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly

3. Supplier Management and Order Processing:

• Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
• Track status of purchase order and expedite shipment when necessary
• Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries

4. Data Analysis and Reporting

• Utilize inventory management systems and tools to track stock levels, order history and usage trends
• Generate reports on inventory status, demand forecasts and supplier performance

5. Documentation and Process Improvement:

• Maintain accurate records and documentation related to inventory and procurement activities
• Continuously evaluate and improve inventory management processes and procedures
• Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste

6. Any other additional related responsibilities and project as assigned by superior

Job Requirements:

• Minimum Nitec or Diploma or equivalent in Supply Chain Management
• 2 years relevant working experience
• Proficiency in using Microsoft Excel.
• Excellent oral and written communication skills in English
• Having some experience with SAP system is an added advantage.

• Taking order
• Serving food & beverage to guest
• Ensure cleanliness of restaurant
• Work closely with the team to ensure smooth service
• Any other ad-hoc duties as assigned

Requirements:

• Working Hours: 5 day work week, shift based
• Location: Suntec
• Salary: Up to $2800
• Walk in Interview Available from 26 Aug - 31 Aug 2024
• Able to start work on short notice or immediate

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

• Basic IT knowledge
• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft professional email respond back to customers
• Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email
• Familiar with excel (lookup, pivot table, graph) to generate reports

• Effectively bilingual (English / Chinese) - mainly English and Chinese-speaking callers

• 5.5 days (44 hours per week)
• Mon to Fri : 11.30am to 8.30pm (hours may be adjusted for leave coverage)
• Sat : 8.30am to 1pm
• Location : Kaki Bukit

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”