Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Manage daily operation of the Customer Service Dept to fulfill customers' requirements.

Works on strategy and measures to promote and increase company sales.

Solve issues to make sure the smooth and efficient delivery of goods and services to customers.

Coordinate with internal depts to manage item stock and prices.

Train and mentor the customer service team to handle customer orders and enquiries with high service standards.

Monitor the team performance and work on improvement and team building.

Communicate with customers, vendors, and related partners in daily business operations.

Work closely with other Dept to increase company sales.

Prepare and report monthly summary of Depart performance.

To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

At least 3 years of experience in a Customer Service Manager position.

Ability to define and solve problems, establish facts, analyze situations, and make decisions.

Good communication skills, interpersonal, and influencing skills.

Able to interact with and lead employees from different levels.

Hands-on mentality and can prioritize tasks effectively and efficiently.

Able to work under pressure and manage multiple tasks.

Knowledge of ERP/NAV systems is a plus.

✅ 8am - 5pm

✅ UP $3000

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Attend to all enquiries from customers
• Provide excellent customer service at all time
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 1 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Job Description

We seek individuals who are enthusiastic about delivering exemplary customer service!

Remuneration Package:

Salary: Basic & KPI Incentive ($3,000 - $3500)

Monthly KPI & Quarterly Bonus
Benefits: Medical and Dental provided

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, Whatsapp etc)
• Address and resolve customer complaints, concerns, and questions in a courteous and professional manner.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.

Requirements:

1. Min GCE “O” level certificate
2. English & Chinese proficiency (verbal and written)
3. No experience required, training provided

Locations:

nearest MRT: Lavender, Nicoll Highway

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

1. Strong Microsoft Excel Skills and experience with CRM leads management software.
2. Manage all call enquiries and provide data of the property management system to check room availabilities and and amenities.
3. To ensure high level of customer satisfaction by providing exceptional customer service.

EA Licence No. 16C7962

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum Diploma
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Working hours: 12hour shift (4-3-3-4 work schedule)

Job Summary:

As the After Sales Manager at LANDI, you will play a pivotal role in enhancing our after-sales service and warranty policies. You will be responsible for building and managing a robust after-sales network, supporting our customers locally, and optimizing processes to support our mission of improving the overall operations department. Your efforts will contribute to ensuring customer satisfaction and the long-term success of LANDI’s products and services.

Key Responsibilities:

1. After Sales Network Development:

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.

2. Quality Issue Management:

• Lead efforts to identify and resolve quality issues in LANDI's products or services.
• Collaborate with cross-functional teams to investigate and address customer complaints and feedback.

3. Process Optimization:

• Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

4. Training and Development:

• Provide training and guidance to the after-sales service partners on Landi's warranty policy and quality standards.
• Ensure that the team is well-equipped to deliver high-quality service.

5. Data Analysis and Reporting:

• Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.
• Generate regular reports and present findings to the management.

6. Cross-Functional Collaboration:

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

7. Warranty Policy Implementation:

• Ensure that Land's warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

8. Catalogue and Part Number Management:

• Oversee the management of the complete product catalog.
• Responsible for the creation and maintenance of part numbers for all products.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Proven experience in after-sales management, quality assurance, or operations management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and leadership abilities.
• Familiarity with warranty policies and customer service best practices.
• Ability to work collaboratively in a cross-functional environment.
• Process optimization and project management skills are advantageous.
• Proficiency in English is necessary, with knowledge of Chinese or French being advantageous for effective communication with stakeholders.

We welcome anyones who are :

• Passion in F&B industries

• Self Motivated

• Cheerful & Energytic

• Always smile from heart

• Latin American Influence

Job Scope :

• Responsible for welcoming guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries at the restaurant.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• Maintain the reservation book/ communications book
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned tables are prepared prior guest arrival.
• Prefer to have Latin American background

Benefit :

• Attractive incentive program

• 5 Days Work

• Uniform Provided

• Staff Meal Provided

• 14 days AL

• Medical Benefit

• Health Insurance

• Staff Discount

• Career Development with Continuous Learning

* Flexible working hour

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

JOB MISSION

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by our regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

· Support day to day IT operations (e.g. printer setup / troubleshooting end user applications)

· IT End user support helpdesk

· Google workspace administration / ensuring smooth operation of End User accounts

· Responsible for maintaining and administering Sub Systems

· Produce quality HTML5 CSS templates

· Provide Graphical User Interface designs (UXD) for internal Sub Systems

· Able to time-manage multiple projects

Job Requirements

· Diploma or higher in Front-end development or equivalent IT related field.

· Knowledge in troubleshooting end user applications e.g. MS word / excel / outlook / Gmail web interface / google drive interface.

· Knowledge in google workspace admin console is a plus

· Relevant Help Desk Service level experience

· Relevant HTML5 CSS Front-end development experience

Enjoy meeting people and has a friendly servicing attitude. Interacting with customers assisting them with QR ordering, introducing dishes, cashiering and table service. Allocating seats and attending to customers needs. We are a bistro located in Middle Road. Afternoon or night shifts available. Part time, temporary, full time available..