Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Customer Service Executive (Salaries Centre)

M-F: 8am - 5.30pm

Depot Road

$2.6k

2 years contract

Duties:

• Analyse, update data, verify and process pay transactions to ensure payment accuracy and timeliness.
• Analyse doubtful pay transactions, diagnose problems and determine follow-up actions to resolve/pre-empt potential problems.
• Highlight/recommend improvements and solutions to enhance operational efficiency and effectiveness.
• Handle customers’ queries, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

EXPERIENCE

• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

(Hiring for new branch at BUKIT BATOK area)

IF YOU ARE looking for...

• Career advancement with work-life balance;
• Substantial flexibility in workplace;
• Creative performance bonus;

Responsibilities:

• Serve as one of a key contact for machine installation and services;
• Assist on technical training to customers;
• Excellent communicate skills to interact with suppliers and customers;
• Solid technical knowledge to provide professional solution on customers’ inquiries;
• Other Ad-hoc duties as required by the superior;

Requirements:

• Obtain min. Diploma in Engineering (any fields) or equivalent;
• Someone without relevant working experiences also welcomes to apply as on-job training will be provided;
• Pro-active, possess technical and problem-solving skills with attention to details;

How to apply,

Please submit your application together with your comprehensive resume, not limited to the education background, career history (if any), current and expected salary(if any), and availabilities to commence work by ‘Apply’ the link.

(We regret to inform you that only shortlisted candidates will be notified)

Service Engineer (Test Service)

Working Days: Monday to Friday
Working Hours: 9 - 6pm
Salary : $ 2500 - $ 3000
Location: Bukit Batok

Job Description:

• Perform evaluation, testing, calibration, troubleshooting and repair of equipment according to guidelines and approved methods
• Provide installation, commissioning and after sales maintenance service to customers for general scientific laboratory equipment
• Ensure accuracy, reliability and confidentiality of test results
• Co-ordinate closely with sales team to provide technical support & after sales service to customers
• Conduct risks assessments to comply with safety work procedures

Requirements:

• ITE / Diploma in Electrical / Mechanical / Mechatronics Engineering
• Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
• Relevant working experience in similar field would be an advantage
• Sound ability to troubleshoot, test and conduct hands-on repairs
• Good knowledge and understanding in Circuit Schematic Drawing
• Possess Class 3 Driving License (but not essential)
• Experience in or knowledge of ISO documentation (specifically ISO / IEC 17025) will be an added advantage

The Supreme HR Advisory Pte Ltd

14C7279

Lim Jun Yao

R1989028

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department. Such duties include handling over the counter banking transactions including opening of accounts; processing inward and outward remittance transactions; processing inter-bank GIRO payments; handling customer enquiries; attending to customers’ account requests; etc. The preferred candidate must satisfy the following requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills
• Team player and able to work in a fast-paced environment

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R24119847 (KENNETH NG JING LONG)

Job Descriptions:

• Assist with ordering by answering menu questions or making recommendations upon request.
• Take accurate food and drink orders using the POS system and communicate order details to the kitchen staff as needed.
• Inform guests about packages and promotions.
• Up-sell any additional products when appropriate.
• Serve food and drink orders to guests.
• Stay up to date on any menu changes and daily specials.
• Communicate with guests to make sure they are enjoying their meals and correct any problems.
• Comply with the company, safety, and security regulatory rules and regulations; report accidents/injuries to manager on duty
• Deliver checks and process bill payments.

Job Requirements:

• A great smile with a passion for service industry
• Enjoy the adreline rush that comes with a fast-paced environment
• Multi-tasker
• Quick learner
• Calm and composed under pressure
• Good communication skills and an engaging personality
• Hardworking and highly motivated
• Team player

Entity: Allianz Insurance Singapore

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Benefits Summary:

• Up to $3900
• 5 days work week (Alt Sat)
• Working Location: Tanjong Pagar

Responsibilities:

• Resolve professionally all matters relating to vehicle and other related issues
• Manage daily operational activities to ensure smooth handling of customers.
• Maintaining good relationship with new and existing client
• Manages the operation and maintenance of the organization's motor vehicles.
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Company

Our client, a leading maritime firm seeks a dynamic leader: the Manager, Service Delivery & Cybersecurity. You will manage a team of 3 and partner directly with the C-suite, playing a pivotal role in the company's success. They are searching for someone with proven experience in both direct service delivery and cybersecurity. You will leverage on your expertise in Microsoft Office 365 and excel at stakeholder management, ensuring seamless operations and robust security across the organization. If you're a driven individual passionate about maritime industry and possess these qualifications, this is your chance to make a significant impact!

The Role

As an IT Services Champion, you will oversee the IT service catalogue, ensuring alignment with business needs and compliance with procurement and cybersecurity standards. You will manage access rights and ensure smooth solution transitions. As a user satisfaction advocate, working with IT service accounts, actively engage with users to identify and resolve issues, and drive continuous service improvement through surveys and feedback. You must ensure the effectiveness of core IT service management processes, including service account management, incident/problem management, change management, and IT service transition. You must be well-versed in cybersecurity controls and manage breaches. You will monitor and report on service performance, ensuring SLAs and OLAs are met, and KPIs support continuous improvement. You will champion service enhancements and set performance metrics. Additionally, you will partner with the C-suite and IT colleagues to make strategic decisions and manage a team of 3, providing oversight and direction.

Your Profile

We seek a highly motivated individual with a Bachelor's degree in Software Engineering or Computer Science. Your ideal skillset includes certifications in MCSE, ITIL, and project management (PMP, Prince2). You must have at least 7 years of IT service delivery and support experience, demonstrably led cross-functional teams and managed service accounts. Additionally, you must possess 5+ years of active engagement with senior stakeholders at all stages of IT service deployments. Experience with third-party vendors is a plus. Rounding out your qualifications are solid people management, ITIL knowledge,

exceptional stakeholder engagement skills, ensuring effective collaboration and communication.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12903066, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | Nursuriani Norahim EA Registration No: R1109288

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Premier Direct Service Associate.

Principal Responsibilities

• Manning the PBC-International mailbox & assign out client’s email/queries that has been received based on a round robin basis for clients under the Team Managed portfolios of PBC-International
• Updating and maintaining the registry of Round Robin assignment as well as the sales/referral registry
• To filter and ensure the inbound emails are routed accurately; to re-route to the correct stakeholders when required
• Prioritize workload to closely meet cut-off times and deadlines
• To conduct proactive clean-up maintenance for cross-tagged and mis-tagged client based on country of residency
• To assist PBC to check on the outstanding requirement for SPI U-turn cases via the CRT cases
• To assist PBC in checking & retrieval of statement via OnDemand/ICN
• To assist with DBQ involving Offshore Personal Banking clients
• To advice and assist with bereavement related request involving Offshore Personal Banking clients
• Protect the Bank’s interest in risk and fraud and ensure operational efficiency by adhering to HSBC internal control standards, including internal and external audit points together with any issues raised by external regulators
• Ensure strict adherence to the bank’s operational guidelines and compliance requirement

Qualifications

• Holder of GCE O Levels with at least 2 years of experience
• Proficient in Microsoft excel
• Excellent oral, written, and interpersonal communication skills
• Excellent problem solving skills and attention to detail
• Ability to adapt in a dynamic and fast paced environment
• Ability to work well within a team and take the initiative to work independently when required
• Sense of urgency and ability to take on tasks and manage them alone with excellence
• Proficient in English and local language

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JT5l&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Customer Service Associate (Bank teller).

Principal Responsibilities

• Ensure that operational procedures are maintained and complied withBy maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  
  By assisting customers with their transactions (not limiting to the following):-Cash withdrawal/deposits/ transfers/ bulk cash (SGD/FCY)
  Collection/ release of security items
  Process customers’ banking services instructions
  Handle group emergency withdrawal
  Perform cash balancing duties
  
  By executing all backend tasks in a timely manner. Scope of work (not limiting to the following):-Perform e-enclosure duties, sort and dispatch mail
  Perform faxswitch duties
  Perform sorting and batching of cheques for clearing
  Handle customers’ banking services instructions
  Perform daily balancing of security items
  Perform housekeeping of branch and safe deposit box documents
  Provide support in handling internal operational duties (including maintaining safe deposit box administrative duties)
  
  By assisting customers on safe deposit services (not limiting to the following):-Opening/closing of accounts
  Accessing the lockers
  Support routine task of handling customer enquiries in an effective manner using knowledge of established policies and procedures.
  Deliver quality service to both internal and external customers
  By ensuring that the service principles and standards are follow to meet the service benchmark
  By providing solutions to meet customers’ enquiries promptly and efficiently, within reasonable timeline
  By encouraging feedback from customers as part of continuous improvement process
  
• Deliver quality service to both internal and external customersBy ensuring that the service principles and standards are follow to meet the service benchmark
  By providing solutions to meet customers’ enquiries promptly and efficiently, within reasonable timeline
  By encouraging feedback from customers as part of continuous improvement process
  
• Promote cohesive work environmentBy providing support in building teamwork as part of cohesive work environment
  
• Prevent any potential lossesBy keeping a lookout for any suspicious transactions and reporting it to relevant party to reduce reputation risk
  By executing transactions accurately and timely to prevent any error resulting with losses
  

Qualifications

• Holder of GCE O Levels or Higher NITEC qualification
• Relevant customer service experience in a financial institution
• Customer-oriented with strong interpersonal and communications skills
• A team player who thrives in a fast-paced and dynamic retail banking environment
• A self-starter who can work independently and under minimal supervision
• Good command of spoken and written English

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JCI9&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

MLION CORPORATION is a Foundation Solution company that focuses on Port and Waterfront Developments, Civil Excavation and Power Generation related infrastructure in the Asian region.

Being a market leader in our industry, we provide customised solutions to our core products such as sheet piles, steel pipes, tie rods, long and flat steel products, and crane rails. We further value add to the supply chain by providing downstream services such as warehousing, storage, and logistics to access local markets.

Moving with the highly digitalised world, MLION is excited to launch our GoListid marketplace platform. GoListid is the next generation B2B platform which provides pre own steel material for the construction market. Our vision is to provide steel a second lease of life and to promote sustainable use of steel material. GoListid provides sellers with a wide network of targeted domestic and international Buyers while listing their material with trust, transparency and services to facilitate the transaction.

We are looking at having enthusiastic candidates to join our robust team as we develop new businesses that will help to create connectivity and accessibility. We believe that having fresh inputs will be paramount to the success of our platform launch.

Roles & Responsibilities

● Be part of our customer service executives interacting with our customers for the deal-making process (facilitating negotiations for buying or selling steel material);

● Work closely with cross-functional teams to ensure pleasant customer experience (e.g. operations, logistics, finance, etc.)

● Address any queries from our customers via the chat system.

● Escalate any key issues raised by customers during the deal-making process.

● Contribute towards customer service readiness when preparing to launch in new countries.

● Achieve key performance metrics (e.g. response time, customer satisfaction, etc.)

● To handle cold calling to find new customers and new leads

● To be able to visit the yard and site when needed

● Perform any other duties as assigned

Requirements

● Min. GCE ‘O’ levels

● 1 - 2 years of experience in customer service for a commercially launched product.

● High levels of ownership and ability to communicate clearly and effectively with customers.

● Problem-solving skills to ensure customers have the best experience during the deal-making process.

● Experienced in at least one of the following areas: customer service software, marketplace platform, dealmaking is a plus.

Assistant Officer (Maintenance Part Sales Department)

Working Days: 5 days (8am - 6pm)

Office Location: Jurong East

Salary: $2500-$3200

other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Requirements:

• Basic administrative skills
• Experience in negotiation with external customers / sales / customer service / analyzing data

Job Scope:

1. Make estimates for maintenance parts sales.
2. Prepare necessary quotations and negotiate with customers.
3. Update and monitor progress of sales status
4. Prepare necessary reports relating to quotation and sales works.
5. Issue job instructions and other relevant documents for the works.
6. Assist in developing and maintaining software for sales work.
7. Co-ordinate with other departments on matters relating to works.
8. Report to superior on all matters relating to the section.
9. Carry out any other duties as assigned by the superior.
10. Keep proper records and filling of works carried out.
11. Ensure all data and information are kept in confidentiality.
12. Ensure compliance to the Environmental Policy, reduction of waste and prevention of pollution.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Marine Innovation is at the forefront of maritime technology, specializing in advanced navigation and communication solutions for the shipping industry. We pride ourselves on innovation, quality, and our commitment to unparalleled service standards.

Job Description:

We are seeking a highly skilled and motivated Navigation and Communications Field Service Engineer to join our dynamic team. Based in Singapore or India, this role involves traveling to various shipyards and anchorages, providing expert installation, maintenance, and repair services for our state-of-the-art navigation and communication systems. The successful candidate will play a crucial role in ensuring the operational excellence of our maritime clients, delivering solutions that enhance safety and efficiency at sea.

Key Responsibilities:

- Travel to shipyards and anchorages to perform installation, maintenance, and troubleshooting of navigation and communication systems.

- Conduct on-site training for clients' crews, ensuring they are proficient in the use and maintenance of our systems.

- Provide technical support, advice, and solutions to clients, both remotely and on-site.

- Collaborate with the engineering team to improve product reliability and serviceability.

- Prepare and submit detailed service reports, documenting all work performed and recommendations for future service.

- Stay up-to-date with the latest industry standards, regulations, and technology advancements.

Qualifications:

- NITEC or Higher NITEC, Diploma in Electronics Engineering, Marine Engineering, or a related field.

- Proven experience as a Field Service Engineer, preferably in the maritime industry.

- Strong knowledge of maritime navigation and communication systems.

- Ability to diagnose and resolve complex technical issues effectively.

- Excellent communication and interpersonal skills, with the ability to provide training and support to clients.

- Willingness to travel extensively to various locations, including shipyards and anchorages.

- Ability to work independently in challenging environments.

- A General Operator Certificate (GOC) is a plus.

We Offer:

- Opportunities for professional growth and development within a leading company in the maritime industry.

- Dynamic and supportive work environment.

- Travel opportunities to various global locations.

- The chance to work with cutting-edge maritime technology and make a significant impact on the safety and efficiency of maritime operations.

Job Title: Service Technician (ID3337)
Location: Tuas
Working Hours: Mon-Fri 8:30am – 5:30pm
Salary: $2000-$3000


JOB RESPONSIBILITIES
• Carry out pre-delivery inspection & testing, installation & commissioning.
• To handle breakdown of equipment or attachments for repair & troubleshooting
• Complete service report including cause(s) of problems, details of repairs and detailed parts used for every job completed timely and submitted daily with time sheet to the respective supervisor/service engineer.
• Perform retrofitting and modification task and ensure the completed task is compliance with the drawing and instruction provided.
• Handle material preparation and stock level
• Any other duties as assigned by the service management.

REQUIREMENTS
•Must have Class 3 driving license
•Min 2 year experience in field servicing of electrical/mechanical/hydraulic industrial machinery
•Knowledge of troubleshooting, field service, installation and set-up of material handling / packaging equipment.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively
• ServiceNow accreditations or certifications a plus
• Ability to speak in Korean is a must as this role needs to manage customers in Korea

Job Description

· Liaising with customer and handling customer inquiry and feedback

· Raise Purchase Order to Supplier, reviewing suppliers’ invoices and submitting to Accounts Dept

· Raise parts quotation to Customer enquiry

· Update Sales and Purchase Report for spare parts items

· Monitor and chase payment from customer

· Arranging delivery of spare parts locally and overseas

· Follow up with customers on status of quotations

· Order processing, generate delivery orders, Invoices to customers on timely basis

-Work closely with suppliers, customers to ensure timely delivery of parts

- Ad Hoc administrative work

Requirements:

· N or O Level /Diploma

· With 2-3 years of experience handling operation / customer service coordination

· Familiar with marine spare parts & products will be an advantage

· Possess good communication with good interpersonal skills

Able to work independently

Account Management Scope

• Be the point of contact for existing clients, address any concerns, inquiries, or issues in a timely and professional manner
• Collaborate cross-functionally with other departments to ensure that new projects and requests are followed-up on and delivered in accordance to internal service levels
• Maintain and nurture relationships with key clients to ensure long-term partnerships and maximize revenue opportunities

Business Development Scope

• Identifying opportunities for new business development through following up on leads and conducting research on target clients
• Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions
• Managing the sales process to close new business opportunities
• Building strong relationships with the existing portfolio of clients
• Meeting and exceeding weekly and monthly activity and revenue targets

Marketing Scope

• Conceive and develop efficient and intuitive marketing strategies
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
• Developing and executing sales and marketing strategies to grow business
• Maintaining and updating sales, marketing and business development documentation

Requirements

• Proficient in MS Office and marketing software (e.g. CRM)
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness