To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Key Clients: Shipyards in Singapore and Asia

• Commercial development for The Company's product line, including defining and establishing commercial strategies through market research in both the domestic and international markets.
• Create and implement all strategic sales programs to support corporate goals and sales performance targets.
• Accountable for maximizing profit margins and fulfilling predetermined sales targets.
• Create monthly/annual sales and forecast budgets, as well as sales proposals for customers.
• Project management and department profit and loss responsibility Stay current on industry news and trends, goods, services, rivals, important information regarding legacy, existing, and developing technologies, and the most recent product-line advancements
• Proactively lead, own, and take responsibility in the customer / sales team context for discussions on technical solutions proposed by the company in a way that builds credibility with its clients.
• Planning of manpower and work schedules, mentoring and supervising technicians doing service jobs.
  Inspect and install engines, stern tubes, and deck machinery on a range of boats.
• Keep track of, manage, and order the stock inventory.
• Collaborate closely with sales teams to establish successful working relationships and to comprehend sales strategy and approach to accounts and possibilities.
• On a regular basis, provide accurate account information/reports to the Managing Director in accordance with the agreed-upon function reporting method.
• Organizational and sales team development through the exchange of expert skills and information via training and coaching as needed.
• Deliver sales presentations and technical discussions.
• Prepare sales forecasts, contract negotiations, and customer quotations.
• Manage and develop relationships with potential and current customers.
  Planned, coordinated, and participated in numerous exhibitions / tradeshows.
• Employee well-being, direction, discipline, and performance. Furthermore, that department strictly adheres to all legal and company laws and regulations.
• The health and safety of department employees, subcontractors, and other employees as they work on department jobs or are assigned to other departments.
• Ensuring that the department adheres properly to the ISO management system.
• To meet the EHS requirements of all stakeholders and interested parties.
• Any other tasks that management may assign.

Requirements:

• At least Degree/Diploma in Engineering
• At least 5 years working experience in Marine or Offshore / Oil & Gas Industry

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

• Arrange trucking & collection of cargo.
• Process custom permit.
• Inform shipper on any changes in vessel details or delay in arrival date.
• Booking & shipping documentation.
• co-ordinate & monitor shipment with carriers and clients.
• Support in all aspect of sales and operational activities.
• Assist operation with preparing BL.
• Assist with billing and closing jobs.
• Follow up on customer enquiries, agents & complaints.
• Other ad-hoc duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Working location at Clementi

• Working hours: 9am - 6pm (5 Days Work: one weekday off & need to commit one day during weekend)

• Basic salary up to $3300 + commission

• Variable Bonus + Excellent Welfare & Benefits

• Well Established Distributor & Fabricator Company

Job Scope

• Responsible for delivering exceptional service to our customers, sharing expert product knowledge, and driving sales with enthusiasm and professionalism.
• Greet and assist our customers visiting the showroom, addressing their needs and preferences.
• Manage and maintain a clean and organized showroom to enhance the shopping experience.
• Provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.
• Attend to the client requests for servicing and coordinate the scheduling with our service team.
• Maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

Requirement

• Diploma/ Degree in Business Management, Retail Sales or equivalent
• 1 – 2 years of experience in retail sales or customer service role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

Job Description:

• Communicates with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
• Conduct repairs according to the diagnosis
• Carry out high quality repair in 3C order.
• Excellent knowledge in disassembling and re-assembling all PC devices
• Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
• Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
• Helps drive a positive customer experience by building relationships and exhibiting great customer service.

Requirements:

• Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
• At least 2 years of professional working experience in similar capacity.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Good communication and customer service skills.
• Technical knowledge/background in Computer is a must.
• Able to work alternate 5.5 days per week in a service-center environment.
• Candidates with immediate availability are encouraged to apply.

Responsibilities:

• Independently execute marine engine repair and overhaul jobs

• Calibration of Engine Parts and Components

• Overhaul Engine Components in workshop and at site/onboard.

• Report executed work according to company standards

• Promote Company Products and Services

• Supervise the tasks performed by subcontractors

Requirements:

• Bachelor Degree or Diploma in Mechanical or realted qualifications with marine diesel engine knowledge.
• Minimum 3 years of experience or knowledge of marine diesel engine.
• Prefer with knowledge on workplace safety,work tools and on engine mechanics theory/works.
• Certificate of Competency to work in onsite offshore projects

• Location: Central (Near MRT)
• 5.25 working day
• Office Hours (No Night Shift)
• Salary Up to $2,800
• Attractive Benefits: AWS, Variable Bonus, Medical Benefits and more

Overview:

Our Hospital client is looking for energetic and highly motivated Individual to join their fast-growing industry as Clinic Assistant / Patient Service Associate. The successful candidate will play a critical role in ensuring that patients receive quality care and services.

Job Description:

• Provide frontline services such as registration, appointment booking, collection of payment and provide financial counseling
• Perform administrative duties such as keeping track of patient medical information
• Assist doctor with chaperone and other medical procedure
• Account for handover and closing of counter payments
• Attend to clinic complaints and escalate to higher management when needed.

Job Requirement:

• Minimum GCE "N" or "O" Level
• Experiences in the Healthcare / Customer Service industry will be an advantage.
• Good communication skills and detail oriented

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “APPLY”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

• Salary up to $2400
• Location: Car Showroom located in UBI
• Company is a reputable company in the Automotive Industry.

Working days: 5.25 days per week

Rest Day: Every Sunday

Working Hours: Mondays to Fridays: 0745hrs to 1715hrs

Saturday (Alternate): 0745hrs to 1145hrs

Job Responisbilities:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.
• Requirements:
• Customer oriented with good level service attitude with at least 1-2 years receptionist or customer service experience
• Exceptional listening skills with good level of English communication proficiency
• ONLY Singaporean/ Spore residence need to apply

To Apply >>

Please attach updated detail resume in MS WORD FORMAT(.doc file) with the following information :

1. Personal Particulars
2. Education
3. Work experiences( period of employment & job duty) in point forms
4. Last drawn salary in each employment
5. Expected salary
5. Reasons for leaving each employment
6. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Responsibilities

· Manage company’s business performance and daily operational activities.

· Report on operational performance and KPIs.

· Design strategy and set goals for growth to achieve business and operational targets.

· Develop and lead plans for optimized productivity and process change.

· Assess and improve operations including its day-to-day operational management and business growth.

· Brainstorm opportunities for progression and expansion and prepare relevant proposals for business development.

· Set policies and procedures for the continuous improvement and business best practice.

· Maintain regulatory compliance and relations with relevant authorities and agencies.

· Any other tasks that may be assigned.

Job Requirements

· Preferably possess at least a diploma in Business management or equivalent.

· At least 8 years of experience in the F&B industry and 5 years of senior managerial experience is required for this role.

· Have a strong market awareness with the ability to identify opportunities and build reliable models for business growth.

· Proven track record in achieving growth targets.

· Full Profit and Loss responsibility.

· Able to think strategically and creatively.

· Possess strong leadership and communication skills.

· Good team player with strong analytical and people-management skills.

About the Company:

Our client has been in the supply chain business, serving the defence & government sectors, as well as commercial industries. The company offers end-to-end, integrated, and secured logistics services including sourcing and procurement, ordering and inventory control, acceptance and quality control.

Responsibilities:

• Identify and propose solutions to enhance supply chain efficiency by addressing gaps and weaknesses.
• Investigate and resolve data errors causing inventory discrepancies, focusing on root cause analysis and prevention.
• Evaluate and optimize end-to-end operations processes, from order initiation to replenishment.
• Develop and implement supply chain operations for customers, including innovative logistics solutions.
• Recommend and deploy logistics solutions that meet customer needs while monitoring for potential issues and implementing corrective actions.
• Coordinate operational policies, standards, and procedures to ensure consistency.
• Develop incident or crisis management plans to mitigate gaps and ensure business continuity.
• Demonstrate understanding of business concepts, organizational knowledge, and profitability considerations.
• Collaborate with key accounts to identify new business opportunities and strengthen relationships for revenue growth.

Requirements:

• Min possess a Diploma / Degree in Engineering, Supply Chain Management, Business, or any related field.
• Min two years of related experience.
• Preferably experienced with Excel (pivot, vlookup), SAP, and WMS.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Our client is a renowned security solutions provider.

Job Responsibilities:

• Develop and review SOP for operation teams
• Manage and report on Service Level objectives
• Involved in new systems implementation and end-of-life processes

Job Requirements:

• Minimum 4 years of experience in managing IT Operations or Business Continuity Management
• Experience in ServiceNow ITSM
• Strong communication skills

If you are keen, please apply or email to Sarah at [email protected]!

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

About the job

With increased demand for new housing and ramping up in public housing scheme, a pilot project is organized at IKEA to explore strategies to capture market share through Home Design Services.

We want to fill this position with a pro active enthusiast in sales who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people.”

Your assignment

• You will be mapping the market potential for home design services in public and private residential projects.
• You will measure the effectiveness of service offering and sales capturing process, recommend suggestions on how to maximize sales potential and profitability.
• You will observe the selling process and finetune improvements together with project selling team.
• You will understand the logistical and operational workflows and recommend measurable improvements.
• You will be working in a project workgroup setting and will be exposed to a series of commercial and operative tasks including onsite visits.
• You will regularly prepare the progress reports and present to the relevant stakeholders.

Your profile

• You have a passion for home furnishings, sales and doing the best for our customers.
• You are resourceful, able to prioritise and structure your own work, detail-oriented and possess excellent communication, negotiation, problem-solving and project management skills.
• You come with experience in retail, understand e-commerce and are familiar with the IKEA product range.

Responsibilities:

· Execute field service activities per Company procedures and general practices of safety and cost-effectiveness.

· Perform basic troubleshooting, running tests, fine-tuning, adjustments, and trimming related to running performance on equipment.

· Independently perform significant/complex repairs and complete overhauls.

· Perform warranty and commissioning activities, delivering the equipment to the customer or a shipyard.

· Perform internal and external progress status reports of assigned work.

· Participate in briefings and debriefing for each service mission

· Create Service Work Reports.

· Collect and organize time sheets and expense reports. Report and inform the back office as required.

· Ensure the work is executed according to Company Quality, Health, Safety, and Environmental guidelines and customer site procedures.

· Issue WeCare and Non-Conformance Reports when appropriate to ensure "lesson learned" from experiences gained at service missions

· Execute Client Survey after each job

· Supervise the tasks performed by Company employees and subcontractors.

· Advice and promote company products and solutions to customers.

· Participate in other department work as directed by the Line manager.

Requirements:

· Bachelor degree in Process, Automation, Mechanical, Marine, Electronics, or Mechatronic Engineering

· 3-5 years hands-on experience in process and electrical & Automation disciplines

· Knowledge or Experience in LPG/LNG/VOC/IG, Flare Gas systems, and Renewable & General Gas handling would be considered as advantage

Brief description of the Restaurant

From a single establishment, Les Amis Group has gone from strength to strength, capitalising on its commitment to quality in food, wine and service, to venture into other cuisine styles and concept. Today, Les Amis Group has 25 concepts, 1 virtual concepts and 38 restaurants in Singapore, and multiple overseas concepts including joint ventures and franchises in Hong Kong, Myanmar, Vietnam and Indonesia, with more expansion plans in the pipeline.

With award-winning concepts ranging from high-end French and Japanese restaurants to midmarket concepts offering Italian pizzas, Vietnamese noodles and authentic French bistro dining. Les Amis Group is undisputedly one of Singapore’s most influential and well-respected restaurant groups.

Les Amis is a group built on values of excellence, humility, inclusiveness, integrity and teamwork. Whether they are in fine-dining, Asian cuisine or casual dining, all our employees uphold the same values and fulfil a one-company approach to all that we do, from the relationships we build with our business partners and to the experience our guests and customers have at every touch-point across the Les Amis Group.

Job Descriptions

• Responsible for ensuring set up of the restaurant for service
• Ensure that guests receive prompt attention and service when they enter the restaurant
• Responsible for ensuring that customer’s orders are efficiently processed

Job Requirements

• No specific experience is required
• Skills can be acquired through on-the-job training
• Excellent knowledge of food available on the menu
• Basic knowledge of food ingredients and cooking methods of food available on the menu
• Good memory to recall orders
• Passion for the F&B industry
• Good service attitude – customer oriented
• Sociable and people oriented
• Tactful and courteous
• Versatile
• Team player
• Optimistic

Benefits

• No AWS but there is Bonus

Working hours

• Depending on outlet (6 days work week)

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system.

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.

• Provides assistance and guidance to junior colleagues.

• Perform other duties as assigned

Skills/Requirement:

• Minimum 1 year of call center experience

• Having good communication skills (speaking and writing)

• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in · · • Contact Centre via phone, email, online and digital platform.

• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Job Description:

• Promptly attending to customer enquiries and follow up in a friendly and professional manner.
• Addresses customer service issues expeditiously.
• Provide support to the Manager on the day-to-day management of the facility.
• Sells product features, benefits, and competitive advantages in a customer-focused approach.
• Identifies and escalates through appropriate channels all maintenance issues which cannot be solved by facility personnel.
• Responsible together with the onsite team for the sales and revenue performance of the business.

Requirements:

• Candidate must possess at least a Diploma in any field.
• High-quality communication, teamwork and interpersonal skills.
• Honesty and commitment to accomplish tasks, and the ability to work quickly and accurately.
• Able to work comfortably with figures and computer-related work.
• An interest in working with people and the ability to cheerfully provide great service with a smile.
• Demonstrates the appropriate level of skills to promote company products.
• At least 2 Years (s) of working experience in the related field is required for this position.
• Able to work in various locations around Singapore
• Working hours: 9:00am to 6:00pm (Monday to Friday) & 9:00am to 1:00pm (Alternate Saturday)

Kindly apply online or send your application to mailto:[email protected]

EA: 15C7572

ID: R23115267

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Description

• Attend to the needs of internal/external customers professionally and timely such that the customer's vehicle turnaround time is kept within the guideline.
• Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standards & guidelines.
• Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
• Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
• Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASM’s analysis and action plans.
• Handling customer inquiries, and complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
• Perform functional role to support the QL customer service team during peak periods or manpower shortage situations.
• Work closely with Immediate Superior to look into service gaps/areas for continuous improvement and assist in the implementation of countermeasures and evaluation plans on service gaps.
• Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
• Monitoring key performance indicators (KPIs) to assess the performance of workshop/service operations and making adjustments as needed to improve efficiency and effectiveness.
• Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities, etc.
• Prepare necessary reports when required.

Requirements

• Diploma in Mechanical Engineering or equivalent.
• Class 3 Driving License preferred
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Strong customer service mindset

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential

• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met
• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Perform clerical duties such as filing and reporting
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Other duties as assigned to you from time to time by the company.
• Observe and comply with standard operating procedures
• Observe and comply with warehouse health & safety guidelines

Job Qualifications

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess excellent communication (written/verbal) and presentation skills
• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
• Proven ability to work well both independently and as part of a team required;
• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
• Possess working knowledge of order entry systems and warehouse management systems

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

($3k-$5K)

Sales Operations Assistant, Automotive Car Industry

• Manage and maintain showroom and demo vehicles including records and logs.

• Coordinate and control vehicle movement.

• Coordinate Pre-delivery Inspection Schedule with PDI and Sales Team.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )