Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Job Summary:

• Basic Salary: $2,400 to $3,200
• Working Days: Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: Clementi
• Quarterly Bonus
• Paid Overtime
• Annual Leave and Paid Sick Leave
• Well-known MNC firm with plenty of opportunities for career progression
• Job with work-life balance!

Responsibilities:

• Assisting Sales personnel to service customers
• Managing inventory
• Placing and fulfilling orders
• Receiving and shipping inventory
• Performing local sales calls and deliveries

Requirements:

• Possess at least 1 year of relevant working experience
• Proficient in basic Microsoft Office

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.

Chen Hui

Reg No: R24119639

MCI Career Services Pte Ltd

EA Licence: 06C2859

Benefits summary:

• MNC, Good Career Progression
• Changi Airport
• Up to $2900 + Bonuses
• Company Transport provided
• Fast Hiring

Job Responsibility:

• Assist airlines in the process of checking in passengers
• Check boarding pass and travel documents
• Assist in lost and found duties
• Perform customer service duties such as answer general enquiries

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

PURPOSE OF THE ROLE

As a Service Executive you are an important member of the team. Working in this position means take orders, serving, cleaning, setting up tables as well as and collecting payment. Working as a SE requires excellent knowledge of food and beverage.

As you will have the most contact with the costumers during their dining experience, it is essential to provide an efficient, fast and polite service at all times to maintain the high quality of our restaurants.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Look after a section and ensure that your guests have an amazing B&L experience.

· Wipe down the benches

· Align the tables

· Polish and set up all the tables with napkins and cutlery

· Clean, refill and place salt and pepper on tables

· Ensure all the stations are supplied

· Ensure all condiments are stocked up and placed on tables and stations

· Refill the stations with glass cloths, sanitizer, napkins and wet wipes

· Refill dessert fridges and dessert toppings

· Ensure all the tills are restocked with till rolls and PDQ rolls

· Ensure bins are clean and empty

· Ensure orders are repeated to the costumers before processing them (food and drinks)

· Ensure orders are correctly communicated to the kitchen via ICG

· Ensure customers are aware of delays and waiting times

· Ensure important information is shared with the other members of the staff

· Set up customer tables with correct cutlery according to their food order

· Ensure food is served quickly and to the highest standard

· Collect payments

· Ensure customers had a pleasurable meal/experience

· Restock stations with napkins, wet wipes and sauces

· Wipe down all chairs and benches

· Sweep floor thoroughly

· Place sauces in fridges

· Clean the station

KEY SKILLS REQUIRED

· Ability to serve food and drinks quickly

· Be friendly and helpful

· Remain calm and professional under pressure

· Excellent communications skills

· Ensure dirty laundry is placed in correct bags

· Empty all the bins

· Clean staff area

· Polish remaining cutlery

Company Offers attractive compensation package;

· Monthly Service Charge Share

· Annual Leave, Sick Leave, Child Care Leave, Marriage Leave etc

· Overtime pay

· Provision of meal/ meal allowance

· Staff Discount

· 5 days work week, 44 hours per week

· Uniforms provided

· Health and dental care provided

Job Requirements and responsibilities:

1. Prepare service reports by collecting and analyzing customer information

2. Recommend potential products or services to management by collecting customer information and analyzing customer needs

3. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

1. Good communication skills

2. Responsibility and patience

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers.

Trainings are provided/ Fresh Graduates Welcome!

Job Responsibilities

• Provide quality customer service to customers either by telephone or electronically

• Respond and follow up promptly to customer enquiries

• Obtain and evaluate all relevant information to handle enquiries and complaints

• Process orders, forms, applications and requests

• Record details of enquiries and customer interactions including actions taken

• Work effectively with a variety of situations, individual and groups

• Demonstrate effective telephone techniques that meet Quality Assurance standards

Job Requirements:

• GCE ‘O’ Level and above

• Computer literacy (E-mail & MS applications)

• Strong team player

• Self-driven individual with a positive attitude

• Customer-oriented with good interpersonal and communication skills (oral and written)

• Pleasant disposition and personality

• Highly adaptable to a fast-paced and dynamic environment

• Problem analysis and problem-solving skills

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Location: travel islandwide

Mon to Fri office

Need to do OT & standby duties (Have allowances)

Have AWS & bonus

Job Description

• Planning of corrective and preventive action visits for Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Requirement

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Summary:

• Basic Salary: $2,350 to $2,700
• Paid Overtime
• Annual Wage Supplement
• Annual Leave
• Working Days: Monday to Friday
• Working Hours: 8.30am to 6.15pm
• Location: Alps Ave (With company transport at Ang Mo Kio / Yishun / Sengkang / Punggol / Tanah Merah / Bedok) OR Tuas [can choose]
• Well-known MNC firm with great career progression

Responsibilities:

• Handle shipping and airfreight inquiries from customers and responsible for shipment booking
• Communicate with customer, warehouse, and forwarder in day-to-day operations
• Ensure proper keeping of cycle count sheet
• Reconcile any stock discrepancies
• Assist with order processing
• Collate and compute the monthly KPI report

Requirements:

• Candidates should have at least 1 year of relevant working experience

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.

Chen Hui

Reg No: R24119639

MCI Career Services Pte Ltd

EA Licence: 06C2859

The Company

Our client is a market leader in MICE industry.

The Role

Reporting to the AR Manager, you shall be responsible for all trade receivables functions and the day-to-day AR operational matters.

• Ensure that all trade receivable functions in the department are being handled and documented properly
• Perform daily bank and debtors' reconciliation, credit notes and vouchers
• Manage and prepare daily and monthly AR reconciliation, accrual of journal entries, month-end closing and AR GST reports
• Identify and evaluate credit risk and assess credit history of clients
• To monitor debtors aging, collections, and reconciliation
• Personally handle overdue payment (visit, negotiate, analyse and report) in accordance with the collections procedures
• Ensure financial and business-related legislative compliance are met
• Review and implement internal control procedures and policies in AR team
• Support digitalization of Finance processes
• Support the Management with special projects and business change initiatives

Your Profile

You should possess at least a diploma in accounting/business with minimum 5 years of relevant experience in credit control, review and AR function. Ability to handle high volume of transactions and work in a fast-paced environment. Outspoken personality with excellent communication to deal with external and internal stakeholders.

Responsibilities

• Understanding and completing all tasks assigned by the Senior Engineer.
• Repair work must be organized, supervised, and led.
• Designing, developing, testing, and improving products and engineering processes in collaboration with other engineers and workers.
• Keeping all expenses within the budgeted amount.
• Conducting regular equipment inspections and scheduling maintenance or repairs.
• Inspecting inventory and reporting discrepancies, as well as ordering additional materials.
• Equipment calibration and troubleshooting as needed.

Requirements

• Previous experience working with CNC Control systems such as Fanuc, Mitsubishi, Siemens
• Experience working on CNC Machine, Lathes
• Singapore Driving License is a must have
• Capable of reading and interpreting mechanical engineering drawings.

Kindly include the following in your resume.

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Polytechnic Diploma, GCE A/O, Higher NITEC, NITEC qualification
• Experience in customer service will be advantageous
• Proficient in computer skills
• Team player with good interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Service Associate

Lynn Ho
(R23114223)

Recruit Express Pte Ltd

EA License No. 99C4599

Summary

• Up $3,700
• Full Time Employee Benefits
• 5 Day Work Week
• Hybrid Work Arrangement
• Training Provided

Responsibilities

• Resolving customer complaints and issues in a professional and timely manner
• Documenting customer interactions in system
• Handling inbound customer inquiries via phone, email, web-chat
• Prepare reports on case resolutions to internal stakeholders and external clients

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

• Location: Across Singapore (East/West/North East)
• 5 days/week
• Industry: Electro-mechanical Equipment/Aviation/Marine
• Basic $2000 - $2600 (Basic)
• OT payable

Job Scope:

• Perform hands-on servicing on breakdown equipment/machinery.
• Prepare service reports for customers upon completion of the work.
• Provide routine updates on daily job orders to superiors.
• Undertake ad-hoc assignments as given.

Job Requirement:

• Minimum Nitec in E&E/Mechanical/Mechatronic/Aviation/Marine or any equivalent studies
• Entry level is welcome to apply as training will be given
• This role is basically open to candidate who're willing to perform hand-on duty

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Our client is from Manufacturing Industry. They are looking for a Service Engineer to assist their Engineer team for the next phrase of their business. They are located in West– easily accessible. The Service Engineer is responsible for:

Duties

• Delivering pre- and post-sales support to customers in alignment with departmental objectives.
• Coordinating the tasks of service engineers and technicians, ensuring efficient handling of service calls and issue resolution.
• Methodically troubleshooting and promptly repairing equipment.
• Providing recommendations to customers on appropriate usage, maintenance, and corrective actions.
• Planning and executing preventive maintenance for contracted customers.
• Assisting with Projects and A&A works as directed by management.
• Ensuring the accurate organization of service, warranty records, and installation data.
• Training and guiding assistant service engineers and technicians on technical matters.
• Serving as the main point of contact for management updates on issue resolution and team coordination activities.

Requirements

• Minimum of Diploma in Mechanical/Electrical Engineering or its equivalent
• At least 2 years of relevant working experience in related industry
• Project Management, Product Knowledge Skills & exposed to AutoCad or relevant drawing applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Job Description

• Assist customers with orders and remain updated on current menu choices
• Accepting and informing the relevant staff about allergies, feedbacks, dietary preferences as well as food and beverage requests
• Serve guests to the restaurant’s standards and maintain comfortable dining environment
• Mixing and pouring beverages, as needed
• Receiving and confirming walk-in, telephonic, and online reservations
• Transporting food orders from the kitchen to each pertinent table
• Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request
• Responsible for the precision of food & beverage dishes, delivering complete orders to the correct table or take-out counter promptly and accurately

We regret that only shortlisted candidates will be notified.

Adeline Tan

EA Licence Number: 23C1668

Registration Number: R23115708

Ezline Pte Ltd

• Attractive remunerations
• Opportunity for regional travel

Description

• To inspect, measure, install, repair and overhaul ships in Singapore and region
• To work with products such as couplings, shafts, mounts, brakes, backstops, fluid couplings and other shipping products
• Need to drive company’s vehicle to and from different ports
• To prepare visiting and service reports
• Maintaining of warehouse
• Scheduling service jobs for teams
• Liaising with customers
• Travelling via vessel as and when required

Requirements

• ITE/Diploma holders
• To relevant experience needed as training will be provided
• Able to use Microsoft Office and SAP system
• Technical candidate from Marine sector is an advantage
• Class 3 driving licence – preferably manual

R23115324

Job Description:

• Handle patient enquiries, registration of patients, making of appointment
• Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash
• Dispensing medication as per prescription including simple stock take on a regular basis
• Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

• Able to communicate effectively
• Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Order Number: 470393

Responsibilities :

• Contact customers to coordinate delivery, installation schedules, and on-site product installation of ionizers.
• Prepare accurate delivery orders, service quotations, and follow up with customers regarding quotes and inquiries.
• Utilize technical equipment to conduct laboratory tests on ionizers, meticulously documenting results and preparing comprehensive reports for customers, sales, and/or marketing.
• Perform ionizer installations at customer locations, ensuring proper setup, and conduct wipe testing services as part of routine maintenance.
• Maintain an organized inventory of ionizers in the warehouse, distinguishing between new, on-hold, and disposal-bound ionizers, while also inspecting incoming products and preparing ionizers for disposal.
• Collaborate with shipping companies to ensure timely delivery for both outbound and inbound ionizers, obtaining competitive quotations for deliveries.

Requirements :

• Possess at least 1 year of field service technician experience
• Familiar with MS Office software
• Able to climb ladders (up to 2 feet high) and carry heavy loads during installations

We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771

Receptionist | Customer Support | Filing | Front Desk | Ubi

• Salary: Up to $2,500 + OT
• Working days: 5.25 days per week (Alt Sat: Sunday Off)
• Working Hours: 7.45 – 5.15pm (Mon - Fri) | 7.45am – 11.45am (Alternate Saturday)
• Ubi

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarize and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General ad-hoc admin duties that may be assigned from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is looking for a senior IT Service Desk Manager with experience leading bank IT operations and ServiceNow to join their team.

Job Responsibilities:

• Leads the Asia Systems organization's regional IT Operations team, reporting directly to the Head of Systems Service & Operations.
• Experience in leading an IT Operations or a similar IT management role with experience on IT ServiceNow, AI Chatbot or virtual assistance for self-service, IT contact Centre solution.
• Manages resources for both project-based and Business as Usual (BAU) deliveries.
• Directs activities related to IT Operations, overseeing 24-hour monitoring, Service Desk, Help Desk, and support functions.
• Manages 24-hour IT support, emphasizing secure and scalable infrastructure.
• Oversees day-to-day platform support and regularly reviews metrics for improvement.
• Drives automation and efficiency, aligns IT services with business needs, and coordinates training to keep the team current with technologies.
• Reports to the Head of Systems Service & Operations and actively participates in project management and strategic planning.

Job Requirements:

• Possess a minimum of 12 years of comprehensive experience in IT project management, IT service desk/call center operations, IT operations, Data Center operations, and Bank's IT infrastructure.
• Demonstrated leadership in IT Operations or a similar managerial role, including expertise with IT ServiceNow, AI Chatbot, or virtual assistance for self-service, and IT contact center solutions.
• Proven experience in bank IT operations with a strong focus on customer/user satisfaction, enabling personalized customer experiences.
• Exhibit strong analytical skills and critical thinking, with an innovative approach to exploring alternative solutions for optimizing systems.
• Excel in deep dive analysis, problem-solving, Root Cause Analysis (RCA), and systemic thinking to identify the root causes of issues.
• Hold a minimum B.S. degree in Computer Science, Finance, Business, MIS, or a related field.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).

Location : Tampines

We are looking for a customer centric and detail-oriented team member with strong communication skill who will also be responsible for the administrative duties related to the day-to-day operations of the center.

Job Duties & Responsibilities

· Ensure smooth day-to-day operations of the center to ensure consistency and efficient delivery of services to all center users.

· Have a strong product knowledge of center’s offerings, services and processes.

· Maintain high level of service standards.

· Handle and deliver customer’s feedback professionally and promptly.

· Attend to Walk-ins/ telephone enquiries and email correspondences from customers.

Requirements:

- Singapore citizen or PR.

- Possesses at least a Diploma, GCE A/O levels with at least 2 years of relevant experience in customer and/or administrative service.

- Prior hospitality / customer service experience will be an advantage.

- High-quality written and verbal communication abilities.

- 5-day work week: 4 weekdays and Sunday. No Public Holidays.

- Personable, with strong interpersonal skills.

- Team player and is able to work in a fast-paced environment with minimal supervision.

- Proficient computer skills.

- Bilingual. Strong proficiency in spoken and written English and able to liaise with customers who can converse in Mandarin only.

- Well-groomed with a professional disposition.

If you share our service commitments and are looking for growth and new challenges, we want you to be part our team.

Please email your CV and resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Mover Responsibilities:

• Wrap furniture in protective material.
• Load, pack and unload items with care.
• Ensure that no items are damaged while moving.
• Place furniture in the requested positions at the new location.
• Take inventory of items and ensure that no items are lost during transportation.

Job Description

• Industry/ Organization Type: Chemical
• Position Title: Customer Service Executive / Customer Service Coordinator
• Working Location: Tuas South (Transport provided from Jurong East/ Pioneer MRT)
• Working Hours: Mon – Fri, 8.30 am – 5 pm
• Salary Package: Up to $3,500 + Performance Bonus + Medical Insurance
• Duration: Permanent Role

Key Responsibilities

• To coordinate shipments from overseas for deliveries to local warehouse or to end customers.
• To assist the customer team in monitoring and liaising with local, Malaysian transporters and shipping agents to ensure the necessary permits, licenses and documents are in place to carry out the importation, exportation and local deliveries.
• To support the sales team on the technical aspect and follow up with customers for operating problems.
• To monitor and supervise first delivery of chemical product delivery at customers’ site and at the same time conduct ad-hoc inspection on driver.
• To keep track customers’ orders and date of delivery, create SO/ DO, prepare invoice to customers, and follow up with customers on quotation.
• To issue PO to supplier, monitor and maintain warehouse stock level in healthy quantity.
• Ad-hoc duties as assigned by the Supervisor.

APPLY NOW!!!

• At least GCE “O” level or its equivalent.
• Minimum 3 years of related working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66075 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Our client is a global MNC looking for a Senior IT Service Desk Engineer to join their team.

Job Responsibilities

• Address incidents, questions, and requests through phone, email, or self-service, meeting 24x7 KPI targets.
• Collaborate with the Technology team to reduce recurring incidents.
• Serve as an escalation point for the IT Support Team.
• Follow call management procedures, keeping stakeholders informed of progress.
• Collect metric data for reports and trend analysis.
• Maintain daily and monthly metrics adherence (initial response time, support turnaround, surveys).
• Maintain consistency and uphold professional standards within IT Support.
• Support the team in achieving KPIs.
• They will participate in communications during major incidents.
• Conduct internal training and identify skills gaps.

Job Requirements

• Strong communication skills to collaborate with relevant technical teams
• Customer-focused and objective approach to problem-solving
• Familiar with MS Windows and Office applications, IT infrastructure, and Hardware

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).