POSITION SUMMARY

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer lifecycle and engage with our customers across a number of touchpoints. You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty while always emphasizing customer centricity.

A DAY IN THE LIFE AS Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and build rapport with our customers to understand their needs well, and provide concise solutions through various touchpoints such as phone, digital or social media to deliver exceptional service.

You will provide one-stop shop services for any of our customer needs, including but not limited to product information, delivery slots and machine troubleshooting. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards. You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle. You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

WHAT MAKES YOU SUCCESSFUL

• Passionate, customer-driven attitude and does not give up in the face of challenges but works to find the best solution for our customers
• Experience in customer service / sales environment is an added advantage
• Ability to multi-task well and in a fast-paced environment, using a variety of different digital tools and platforms during the course of handling every contact
• Strong interest in the coffee and service industry
• A team player who supports his/her team in meeting department goals yet is also someone who can work independently with minimal supervision
• Solution-driven, meticulous and accurate
• Being able to context-switch quickly when being tasked to handle various tasks depending on dynamic changing needs of our daily operations

Job Responsibilities

• Deliver educational insights to help students achieve their academic goals through Aspire Hub Education's methodology
• Recruit new students via walk-in, telephone, online enquiries or any other marketing activities planned
• Promptly follow up with all prospective students and parents
• Build strong rapport with existing parents and students
• Provide quality customer service, managing customer expectations and feedback in a professional manner
• Perform general administrative duties such as processing student registration and payment, generation of reports and collation of student attendance

Job Requirements

• At least 1 year of working experience
• Possesses at least Diploma
• Willing to work on weekends
• Prior experience in the education sector and sales roles are preferred

Job Benefits

• Attractive sales incentive
• Good career progression
• Medical benefits

A Day in the Life

• Develop potential sales leads and businesses
• Liaise with clients on project details, design concepts and requirements for events
• Budgeting and cost management for submission and client's review
• Manage client’s expectations on projects, events or exhibition
• Prepare tender documents
• Conduct quality check to ensure that products are built according to clients’ specification
• Collaborate with designers on project requirements
• Assist operations to supervise contractors / vendors during the eventAny other duties as assigned

What we are looking for

• Degree/Diploma in events/hospitality/construction management or equivalent
• Minimum 3 years’ experience in account servicing
• Hands on experience in structural set-up for an exhibition / special project will be an added advantage
• Possess technical knowledge in conceptual design drawing and floor plan
• Knowledge on furniture, material and finishing will be an added advantage
• Well versed with Microsoft Words/Excel/Project.
• Good team player and communication skill
• Meticulous and able to multitask

• Assist sales team to conduct site survey
• Carry out installation and commissioning of products (both hardware & software) sold by Company
• Carry out preventive maintenance and on-site repair services
• Carry out pre-delivery inspection and testing
• Carry out in-house repair
• Carry out site and factory acceptance test
• Provide 7x24 standby for corrective maintenance and technical support.
• Liaise with contractor/consultant/end-user to ensure that the project/installation is carried out on-time and within budget.
• Assist in wiring/ cabling and system integration work
• Prepare AutoCAD drawings
• Perform other duties as assigned

A Day in the Life

• Meet given sales target
• Establish good working relations with new and existing clients for potential businesses
• Manage client’s expectations on project, event or exhibition requirements
• Generate sales leads and businesses (with cues from marketing or external)
• Develop potential sales leads
• Visit sites to service clients to obtain feedback on project quality and solicit new clients
• Attend networking sessions to solicit for new businesses
• Liaise with clients on project details, design concepts and requirements for exhibitions and events
• Brief Designers on specifications and concepts of project.
• Work with designers on concept requirements and designs based on clients requirements
• Budgeting and cost management for submission and client's review
• Prepare tender documents
• Work with operations to deliver projects based on clients requirements
• Responsible for operations execution of projects based on clients’ requirements
• Assist Operations to resolve operational issues related to projects
• Manage and ensure all administrative requirements of the projects are completed on time
• Any other ad-hoc matters that is required for the team

What we are looking for

• Minimum Degree/Diploma preferably in events/hospitality/construction management
• 2-3 years’ experience in an exhibitions and events environmentt
• Possess technical knowledge in conceptual design drawing and floor plan
• Knowledge on furniture, material and finishing will be an added advantage
• Well versed with Microsoft Words/Excel/Project.
• Confident in managing a team to run an operation
• Pragmatic and precise in assigning task
• Good communications and interpersonal relation skill
• Meticulous and able to multitask

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

THK Disability Services currently operates five long-term residential care programmes and three centres. The Service aims to provide persons with intellectual disabilities with the highest possible quality of life, especially in the areas of health and well-being, participation, independence, decision-making, and societal inclusion. Structured programmes are designed to suit beneficiaries of different age groups and profiles to train and develop capabilities in self-help, community living, socialization, perceptual-cognition, and motor skills. As an Operations Executive, you will be involved in ensuring the welfare, safety, and care of our beneficiaries in the following areas.

Responsibilities:

• General Facility Management
• Maintenance of Service Contracts & General Procurement
• Fire Safety
• Environmental Hygiene & Sanitization
• Building Security
• Routine surveillance checks
• Management of Healthcare Assistants
• Support programmes, volunteer activities, visitations
• Assist in the de-escalation of resident conflicts and behaviour management
• Receiving donations-in-kind
• Provide support for Licensing Inspections & Audits

Risk Management:

• Planning and Implementation of Business Continuity Plans
• Planning and Implementation of Pandemic/Infection Control Response Plans
• Business Continuity Planning for the Home
• Improving Workplace Safety & Health (BizSafe)
• Staff Training
• SOP Writing
• Implementation of IT Initiatives and New technologies

• Diploma in any field
• Preferably candidates with at least 1 yr of relevant working experience

• Comfortable working with persons with special needs
• Comfortable with shift work, including weekends and public holiday

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Well established Freight Forwarding Company Located in Changi Airfreight Centre

Working Hour : Mon-Fri 8.30am - 6pm

Saturday : Alternate Saturday Off

Job Scope:

* Arranging Breakbulk of shipments from Overseas & Prepare documentation

* Custom declaration permit declaration

*Arrange trucking and delivery of import cargo

* Any changes in Flight details or delay in arrival date will be made known to consignee via phone or email

*Ensure all cargoes are sent on good condition and if any damage shall report to Manager immediately

* Complete all necessary documents for Billing

Requirement:

* GCE "O" Level/ Diploma in logistics management or equivent

*1 year of relevant experiences

*Trade Net Declaration Certificate

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

Responsibilities:

• Communicate with clients
• Handle general administrative tasks such as filing, phone calls and e-mails
• Handle other administrative or miscellaneous tasks if required

Requirements:

• Minimum Diploma
• Minimum 1 year administrative work experience
• Proficient in MS Word and Excel
• Able to work independently
• Meticulous, motivated, proactive, multi-tasking
• Responsible and willing to learn
• Good communication and interpersonal skills

Work Schedule:

• Weekday: 830 am to 630 pm
• Weekend: 9 am to 6 pm
• Full time: 44 hours a week

Position is open to candidates interested in full-time , or part time full day - at least 3-4 full-day shifts

Only shortlisted candidates will be notified.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description:

• Hunter and Farming Role to penetrate new customers, while maintaining close relationship with existing clients.
• Passionate about digitalization and technology (IoT, DX).
• Extensive network/contacts in the Utilities industry.
• Able to present ideas, information and analyze data to identify and define marketing strategies.
• Able to do sales presentation or proposal using PowerPoint slides. Microsoft words or excel in processing reports.
• Able to negotiate with client to make sustainable partnership.
• Able to achieve KPI given by Deputy General Manager to lead growth of Solutions and Services business.
• Work collaboratively with the managers and the team, able to work independently by making mid-term strategy.

Requirements:

• Sales with minimum 7 years of experience in Digitalization Business, preferably in the Engineering/Environmental/Sustainability Sector.
• Willing to travel overseas and to attend tasks assigned by the Deputy General manager.

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

Perform after sales service / surveys to customers by providing; steam trap survey, commissioning, trouble shooting, repairing and assembling service for wide range of products.

Key Tasks include:-

• On site and in house repair and service of mechanical and electronic-based products of the company’s product range.
• Ensure that field activities such as servicing, customer visits, steam trap surveys, plant audits, steam quality testing, preventive maintenances, troubleshooting, and commissioning are properly planned, organised, and executed to achieve maximum productivity and effectiveness.
• Help customers to optimise their steam systems in term of sustainability.
• Determine the improvements required, to bring about a high level of productivity and efficiency.
• Continually search for new prospects, to expand customer base within assigned area.
• Develop a full understanding of the allocated industrial base and be aware of the market activities and the competition within this segment.
• To work with sub-contractors and vendors on service-related jobs.
• Troubleshoots and repair product, application faults.
• Calibration of instruments.
• Assembly and set up of specific products for delivery.
• Evaluation and inspection of spare parts supplier and quality of product workmanship.
• Any other related task assigned

Job Requirements

• Candidate must possess at least a Diploma Degree in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 3 to 5 year(s) of working experience in the related field is required for this position.
• Excellent communications skills (verbal and written) with the ability to communicate and reason with people from diverse backgrounds.
• Proficient in MS office
• Computer ability in Auto CAD or SolidWorks program will be an advantage.

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require L2 or Service Delivery Manager's support
• Work with Level 1 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, , Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and oversea customers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably with manufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Brief description of the Restaurant

Music is life. And we're in it for the song, art, tastes and the authentically Hard Rock touch. Live inside the moment at a Hard Rock Hotel, Resort or All-Inclusive experience, where classic memorabilia sets the stage for a one-of-a-kind experience. Feel your heart pound to the beat of our live music at Hard Rock Live entertainment venues. Catch your breath as you bet it all on one more toss of the dice at Hard Rock Casino. And don't forget to “mmmmm”, “ooooh” and “aahhh” to the flavors of Hard Rock Cafe.

Job Descriptions

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout theirexperience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Staff Meal / Uniform

Working hours

• 5 days / 44hours per week

​Job requirements

• Experience in F&B, especially in bakery, pastry and speciality coffee establishment is a plus.
• Team player, must be able to support in all areas of the cafe.
• Good communication skills, spoken and written English.
• Must be responsible, motivated and have a positive attitude.

​Job functions

• Be able to carry out daily operations, opening and closing of the store.
• Ensure efficient and friendly customer service.
• Be able to take personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.
• Communicate with guest and be able to answer all queries.
• Maintain high level of store cleanliness and appearance.
• Prepare hot and cold drinks (previous barista experience is a plus).
• Handle sales transactions.
• Keep track of personal and corporate orders, delivery orders, advise customers on products, coordinate with kitchen to ensure smooth operation.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Perform specific delivery support activities for a single customer
•Assist in coordinating development and consolidation of technical and process documentation
•Focus on activities like data analytics and reporting
•Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•Good organizational and planning skills to coordinate program deliverables
•Ability to set priorities and delegate
•Excellent analytical and problem-solving skills

Desirable Requirements
•Bachelor’s degree or an advanced degree
•Proven experience in a similar roleHere’s our story; now tell us yours