Job Title:Training and Development Officer

Job Description:

• Edit and enhance medical protocols and educational lecture content for clarity, accuracy, and relevance.
• Ensure consistency and alignment of materials with AMS standards and medical guidelines.
• Upload medical protocols to AMS portals, ensuring crew members can easily access them during critical situations.
• Manage and update AMS education portals with medical topics for ongoing paramedic and medic training.
• Design and create multiple-choice questions to evaluate crew comprehension and learning after each educational topic.
• Monitor assessment outcomes and provide constructive feedback to improve training effectiveness.
• Collaborate closely with the crew to deliver high-quality medical education and emergency care training.
• Provide guidance and mentorship to crew members on medical procedures and protocols on the ground.
• To be familiar with and actively involved in AMS daily operation activities in order to be able to fulfill the above roles as an educator, trainer and protocol developer.

Job Requirements:

• Bachelor's degree in Nursing or Paramedic Science.
• A master’s degree in a related field is an advantage.
• Minimum of 3 years of clinical work experience in a hospital or prehospital setting.
• Experience in training and development.
• Excellent communication, facilitation, and presentation skills.
• Ability to analyse data and evaluate training effectiveness.
• Proficient in Microsoft Office, specifically Excel, Word, PowerPoint, and Outlook.
• Willingness to work overtime, including Sundays and public holidays.

Benefits:

• UP to $2200
• Shift (44hours/week, including weekends)
• East

Job Scope:

1. Handling Check In duties.
- Check and ensure that flight tickets and travel documents are valid for flight
- Weigh and tag passengers luggage.
- Processing and issuing of boarding pass.
- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure boarding gate
- Ensure boarding pass information is accurate and passengers name on passport tally with boarding pass for departure flight
- Crowd control
- Assisting passengers with special needs

3. Meet and greet
- Meeting and greeting passengers and assist them with connecting flights
- Providing arrival/flight connection information to passengers
- Assisting passengers with special needs

4. Transfer counter
- Check and ensure flight tickets and travel documents are valid for flight
- Process and issue boarding passes
- Ensure that passengers luggage is sent to connecting flight

5. Other miscellaneous duties when assigned

Perform check in counter duties

Job Requirements:

• Strong teamwork and independent work capabilities.
• Excellent verbal and written communication skills.
• Effective problem-solving abilities.
• Good interpersonal skills for customer interactions.
• Proficient in fast and accurate computer skills.
• Self-driven and resourceful.
• Customer-oriented with a strong focus on customer satisfaction.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)

Job Summary:

The Security Systems Field Engineer must be able to program and install security systems (Card Access, CCTV, CATV and Intrusion systems)

Job Duties and Responsibilities:

1. Troubleshoots and diagnoses equipment problems in a senior service support role. That includes testing, troubleshooting of system components and functions and field verification of connections, labels, installation and work quality.
2. Understands advanced system drawings, specifications and technical manuals.
3. Manages the technical work in the field with little supervision
4. Works both “in house” and in the field when required.
5. Assumes ownership of project installation giving support to field staff and project manager. This includes providing advanced support for field installation staff.
6. Assists with maintaining and completing project punch-list for project close outs.
7. Handles other responsibilities as assigned.

Education, Certification, License, and Skill Requirements:

• Must have at least a ITE or diploma in Electronic/Computer Engineering
• Must have at least 1-3 years commercial Security Systems cabling experience (Card Access, CCTV, and Intrusion systems).
• Must be able to work well with other people
• Must be proficient with Microsoft Office (Word, Excel and MS Project).

Job Description & Requirements

• Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services
• Developing and managing the organization's administrative and physical resources
• Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization
• Analyzing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions
• Providing information and support for the preparation of financial reports and budgets
• Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums
• Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
• Planning and directing daily operations
• Overseeing the selection, training and performance of staff.

Requirements:

Skills and qualifications

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy

Preferred qualifications

• Degree from a recognized university.
• Managerial experience in an office setting
• Deep understanding of budgeting best practices

Job Responsibilities

• Greet and seat customers in the restaurant, ensuring they feel welcome and attended to.
• Take and serve orders promptly, accurately, and efficiently, with a focus on delivering a memorable dining experience.
• Provide detailed information about the menu, including yakitori dishes, beverages, and daily specials, to assist customers in making informed choices.
• Prepare and serve beverages, including alcoholic drinks, with a high level of expertise and presentation.
• Maintain cleanliness and organization of the bar area, including stocking and replenishing supplies as needed.
• Assist with setting up and closing the bar area, ensuring it is ready for service.
• Handle customer inquiries, special requests, and feedback with professionalism and a positive attitude.
• Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
• Process payments, manage bills, and ensure accurate cash handling and transactions.
• Uphold the restaurant’s standards of service, quality, and cleanliness at all times.
• Collaborate with team members to create a harmonious and efficient work environment.

Job Requirements

• Previous experience in a similar role, preferably in a high-end or Japanese restaurant setting.
• Strong customer service skills with a friendly and outgoing personality.
• Basic knowledge of Japanese cuisine, particularly yakitori, and a willingness to learn more.
• Experience in bartending or beverage service is a plus.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility to work evenings, weekends, and public holidays as required.

• Responsible for answering and diverting all inbound calls from dealers (including inbound calls from showrooms and 400 calls)
• Professionally answer inbound inquiries and record qualified lead data
• Aggregate and collect the lead data collected by online marketing specialists
• Calling online leads to verify their purchase time and basic information
• Promptly reply to IM chatting list of pendant media
• Transfer the lead level judgment to the experience partner to invite to the store
• Count daily showroom calls and 400 calls, analyze the number and quality of incoming leads, and generate statistical reports to send to department managers
• Analyze the information accuracy and connection rate of each network channel, and form reports
• Statistics and analysis of lead quantity and quality

JOB DESCRIPTION:

• Troubleshoot and resolve technical issues related to complex machinery and fabrication repairs for both internal teams and external clients
• Negotiate, communicate and build relationships with clients
• Manager tenders, proposals and quotation for projects
• Oversee and coordinate all activities and projects ensuring they are completed on time and within budget
• Monitor progress and ensure contract deadlines and quality standards are met
• Ensure all repair and fabrication work meets client specifications and adheres to the company's quality standard
• Provide regular feedback and formal reports to management on workshop performance and project outcomes
• Recruit, train and manage engineers ensuring they have the necessary skills and training to perform their roles effectively

REQUIREMENTS:

• Proven experience as a Service Manager in shipyards, marine engineering companies or construction industries
• A track record of successfully managing workshop operaitons and projects
• Understand engineering regulations, industry norms and safety requirements
• Degree in Mechanical Engineering or equivalent
• Chief Engineer's license or similar qualifications
• Excellent communication skills for liaising with clients worldwide
• Experience in cost estimation, budgeting and personanel management

Mummys Market is a leading retailer and event organizer specializing in parent and baby products across Singapore. Known for its vibrant fairs and extensive product selection, Mummys Market connects parents with trusted brands and provides a one-stop shop for all parenting needs, from maternity essentials to baby gear and toys.

Since its founding, Mummys Market has built a community-oriented approach, frequently hosting Baby Fairs, which are among the largest in Southeast Asia. These events bring together top vendors and offer exclusive deals, making Mummys Market a popular and trusted choice for new and expecting parents.

Job Summary:

We are looking for a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties. The ideal candidate will be customer-oriented, organized, and comfortable handling inventory responsibilities alongside traditional customer service tasks.

Key Responsibilities:

Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
• Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
• Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.

Inventory Support Duties:

• Assist with inventory counts, tracking stock levels, and recording any discrepancies.
• Update inventory records as products are sold or received.
• Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
• Work with the inventory team to identify low-stock items and communicate replenishment needs.
• Prepare and package items for shipment as required.

Requirements:

• Strong communication and interpersonal skills.
• Basic computer skills, including knowledge of Microsoft Office and inventory management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, especially when handling inventory records.
• Working hours: 9.30am to 6.30pm, Mondays to Fridays.
• Require to work on some weekends during event days, compensate with in-lieu.

Job Title: Customer Service Executive

General Description

Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must ensure constant contributing towards improvement of the business by highlighting Voice of Customer (VOC) which is a process of requesting, gathering, and analysing customer feedback.

Duties/Responsibilities Towards Customers/Agents

1. Maintain service level at 9.5% for all incoming calls.

2. Ensure all customer emails are replied within 20 minutes.

3. Maintain quality of output an email replies and telephone calls.

4. Ensure follow-ups on all undelivered shipments, as per the SOP for undelivered shipment.

5. Escalate all customer complaints to CS Manager.

6. Ensure front desk is manned during office hours and ready to handle walk-in customers. The duties will be rotated amongst all CS Executives.

Duties/Responsibilities Related to Self & Personal Hygiene at Work

1, Ensure high attendance and punctuality of more than 95%.

2. Ensure leaves are well planned and approval sought 1 week in advance.

3. Ensure break schedule is adhered to as planned.

4. Ensure all allocated jobs/tasks are completed within the allotted time-line.

Duties/Responsibilities Towards Business

1. Update on customer feedback to Ops supervisor and CS Manager.

2. Monitor online unconfirmed bookings and resolve any that arise.

3. Make suggestions for process/business implements.

4. Make payment collection calls to local and international customers with overdue payments.

5. Make successful sales calls daily.

6. Sort the job sheets/movement charts on a daily basis and have them ready for reference upon Proof of Delivery (POD) requests.

7. Manage local customer billing for manual changes required, especially for special /urgent bookings as per SOP,

8. Prepare manual job sheets for some customers.

9. Encourage new customers to take up cashless payment options.

Adhoc Duties

1, Support Operations Department as and when required. Duties will be rotated amongst all CS Executives.

Education/Experience /Skills Requirements

1. Minimum 'O' Level

2, Minimum 1-year experience in Customer Service field (optional)

3, good written, Oral and face to face Communication skills

4. Analytical thinking

5. Able to handle difficult customers

6. Adhere to timeline always

7, Good listening skills

8. Strong team player

9, Reasonable knowledge of MS office

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

Job Description

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Job Requirements

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

• Maintains project administration in a correct and timely manner.Orders materials and equipment and takes care of the necessary permits.Accomplishes construction human resource objectives by selecting, orienting, and training employees.Assesses safety and finance goals.Manages sub-contractors by locating, evaluating, and selecting contractors.Meets operational standards by contributing construction information to strategic plans and reviews.Meets construction budget by monitoring project expenditures.Accomplishes construction project results by defining project purpose and scope.Approves construction projects by conducting inspections at critical phases.Prevents fines and work interruptions by complying with, and enforcing, codes.Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.

JOB DESCRIPTION:

• Perform on-site field service activities to diagnose, troubleshoot, and repair equipment including deck cranes, grab systems, windlasses, hatch cover hydraulics, and davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• ITALGRU
• MELCAL
• FUCHS
• BONFANTi
• ACEBI
• KISTLER

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Minimum 5 years' experience as an Electrical Officer on bulk carriers with deck cranes.
• Diploma or Degree in Electrica/Mechanical Engineering
• Skilled in troubleshooting and repairing marine cranes, windlasses, and hydraulic systems onboard.
• In-depth knowledge of PLC-controlled electro-hydraulic cranes and hydraulic machinery.
• Ability to read and understand electrical and hydraulic diagrams.
• Capable of independently diagnosing and resolving electrical, hydraulic, and mechanical issues.
• Experienced in supervising a team of mechanics and leading large repair projects onboard, during voyages, and in shipyards.
• Proficient in writing technical reports and communicating with owners' representatives.
• Previous experience with a leading deck crane manufacturer is a plus.
• Knowledge of variable frequency drives (VFD) is advantageous.
• Ship Electricians are encouraged to apply.

The Magic Wrap Singapore is an emerging brand, with a goal to do renovation sustainably, reducing the environmental damage done by the related industry. Our high energy team is looking for more fun and enthusiastic candidates to join the team! The position is based at The Magic Wrap Singapore Studio.

This role will work in close cooperation and partnership between the project team and local business partners, ensuring the smooth execution of administrative support, enhancing the brand awareness and loyalty of current and new customers.

www.themagicwrap.com

www.instagram.com/themagicwrap

Responsibilities

• Support customer relations to deliver optimal product knowledge and after sales support to our clients. Customer interaction includes, physical studio space, online platforms messengers and live chats
• Update administrative data in systems and maintain records
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Network with various departments and groups that are involved in customer support, orders, and processing.

Requirements

• Organized, independent and able to multi-task.
• Team player with positive work attitude
• Good command of English.

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Draw a basic salary + attractive commissions with every upselling case * conditions apply
• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills

Customer Service Executive

IT Hardware, Networking Hardware,

Full time

Mon-Fri, 9am-6pm

Reporting to the Sales Director

The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the efficiency of sales activities.

Responsibilities

Support the sales operations activities, including quotations, purchase orders, and sales orders

Monitor pending orders and provide delivery status updates to customers

Ensure effective resolution of customer inquiries and claims

Coordinate with the accounting team on invoice administration

Oversee timely payment collection from customers

Support CRM updates and maintenance

Assist the Sales Director with development projects

Participate in and lead digital marketing initiatives

Assist and support the sales team in running campaigns

Requirements

Diploma, Bachelor's degree or equivalent

Proficient in Microsoft Office, experience with CRM

Significant experience in client and sales administration

Excellent verbal and written communication

Dynamic, team-layer, customer service-oriented

Strong organisational skills, self-driven and problem-solving attitude

Benefits

Small and passionate team

Collaborative working environment

Central location (Ubi area)

Career progression opportunities

Job Description:

• To help edit medical protocols and education lectures.
• To upload medical protocols onto AMS medical protocol portals for AMS crew to refer to in times of need.
• To upload medical topics onto AMS education portals to for AMS crew as continuous medic/paramedic education.
• To formulate multiple choice questions for assessment of crew after each topic.
• Manage medical supplies, equipment’s & inventory
• Handling customer service enquiries and concerns and providing excellent service
• Support various projects, such as accreditation, marketing and event management
• Coordinates daily ambulance crew and event manpower arrangement

Requirements:

• Nursing diploma holders or graduates.
• Dedicated, hardworking, good teamwork spirit, and friendly.
• Minimum 3 years of experience with hospital or prehospital clinical works after graduation.
• Proficient in English.
• Computer competency. Basic computer skills in Microsoft Words, Excel, Outlook, PowerPoint.
• Willing to work overtime and during Sundays and Public Holidays.

Job Title: After Sales Manager (BYD)

Location: Singapore

Key Responsibilities:

• Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
• Develop and implement service strategies to enhance customer satisfaction and loyalty.
• Monitor service operations to ensure efficient workflow and adherence to service standards.
• Analyze service department performance metrics and take corrective actions as needed.
• Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
• Implement training programs to enhance technical skills and service knowledge among staff.
• Stay updated with industry trends and technological advancements to drive innovation in service operations.
• Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.

Qualifications:

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
• Proven experience in automotive after-sales management, with at least 5 years in a managerial role.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving abilities and decision-making skills.
• Sound knowledge of automotive service processes, including diagnostics and repair procedures.
• Familiarity with automotive industry regulations and compliance standards.
• Proficiency in MS Office and automotive management software.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance.
• Opportunities for career growth and professional development in a dynamic industry.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our customers are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 branches conveniently located in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East . To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

With the opening of the new branch in Jurong East and expansion of existing branches, Storefriendly plans to accelerate its expansion in 2025. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES / CUSTOMER SERVICE OFFICERS

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• No cold calling
• Attractive basic salary and allowances
• Performance incentives based on achievement of targets (in addition to basic salary stated).
• Company structure facilitates career progression and job specialisation.

The Job

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals
• Understand customers' requirements and recommend our products and services as solutions
• Provide quotations, follow ups and maintain necessary communication with customers
• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Tampines Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Successful Candidates will be responsible for the following,

• Drive bus to pick up and drop off passengers at designated locations

• Drive bus according to a planned route according to a time schedule

• Responsible for the safety and comfort of their clients while they travel on bus

• Ensuring proper vehicle maintenance, observing safety and traffic rule

• Have good and clean driving records

Requirements:

• Class 4 driving license with vocational license

• Hardworking and Cheerful Personality

• Able to work overtime, overtime pay

• Able work in Public Holiday and Sunday, rest in weekday.