Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Supervise and manage a team of IT desktop support engineers to provide effective and timely IT desktop support, advice, guidance and timely problem resolution to achieve desired operational outcomes.
• Manage day-to-day work activities of a team, including rostering, customer experience, SLA and prioritising and allocating service tickets.
• Provide level 1.5 technical support and advice to users on EUD related issues or queries.
• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum 5 years of working experience with 2 – 3 years of team lead experience in managing and supervising a team.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage
• Good communication skills.

Job Opportunity: Sales & Customer Support Assistant (Entry-Level Role)
Location: Singapore | Join Our Growing Team!

Are you ready to kickstart your career in the food industry with a vibrant and expanding food manufacturing company? We’re looking for a motivated and positive individual to join our team as a Sales & Customer Support Assistant. This role is ideal for those seeking hands-on experience in a dynamic environment, helping customers and supporting our sales team.

What You'll Do:

• Handle daily sales order processing, including taking orders via phone.
• Assist with all incoming inquiries (phone, email, fax, and walk-ins).
• Manage sales orders, prepare delivery orders, and issue invoices.
• Help prepare and label packing materials.
• Address customer complaints with patience and professionalism.
• Support your team with additional tasks as assigned.

What We’re Looking For:

• Positive Attitude: A friendly and proactive approach to work.
• Language Skills: Ability to communicate in Mandarin (for effective communication with Mandarin-speaking customers).
• Minimum Education: PSLE or equivalent.

Why Join Us?

• Gain Experience: Build valuable skills in sales, customer service, and logistics.
• Career Growth: Be part of an expanding company with future growth opportunities.
• Work-Life Balance: 6-day work week with a scheduled off day.

If you're enthusiastic about learning, can speak Mandarin, and are eager to work in a fast-paced food manufacturing environment, we want to hear from you!

Apply Today and Start Your Journey with Us!

• Position : Field Service Technician (IC Test Sockets) – Up to $3,200 + Avg 2 mth Bonus
• Location : Lavender (Near MRT)
• Working hours : Monday to Friday | 8am to 5pm
• Salary (commensurate with experience) : Up to $3,200 + Variable Bonus of Average 2-3 Months + Up to 14 days Annual Leaves + Medical Benefits + Mobile Allowance
• Duration : Permanent
• Industry : Electronics Components Manufacturing

Main Responsibilities:

• Perform hands-on troubleshooting of IC interface products while complying with cleanroom standards.
• Provide field support to customers, including assembling sockets onto PCBs and deployment assistance.
• Support the Sales team in preparing proposals and quotations, as well as performing some assembly tasks.
• Collect daily on-site information and compile it into PPT reports.

Requirements:

• Must possess least a ITE or Diploma in Mechanical Engineering or equivalent.
• Familiarity with AutoCAD 2000, R14, and SolidWorks is a plus.
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• For part-time, availability to work at least six shifts a week, including public holidays and weekends.

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Salary

• Part-time: S$10 - S$12 per hour

Shift schedule

• Part Time: Morning Shift (930am to 230pm) / Afternoon Shift (230pm to 730pm)

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• Able to work on public holidays and weekends.

Shift schedule

• Full Time: 930am to 730pm

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

· Mon – Fri | Office hours (staggered)

• Support semiconductor machine after-sales service which include attending service call (24/7 standby), supporting preventive maintenance, troubleshooting & installation.
• Support semiconductor machine after-sales service application /process
• Support other machinery equipment activities that are under PCS department
• Support administrative work that is related to the servicing job (Such as assisting in preparing quotation, parts order etc)
• Communicating & provide advice to customer request and/or queries
• Giving technical training to customer
• Promote after sales item, solution business and matching project to customer
• Any other duties as and when assigned by superiors

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need.

How will you make an impact?

The Customer Service Supervisor will have a unique opportunity to lead a world-class customer service team and contribute to the flawless execution of our order-to-cash process. You will work closely with commercial sales leaders and other global and regional functional teams to ensure revenue attainment, optimize order management, and provide exceptional customer service. As the subject expert in Customer Service, you will analyze data and information to recommend the right solutions and make informed decisions.

Responsibilities:

• Strong supply chain knowledge & professional in Customer Service, ability to establish strong partnerships with all individuals involved.
• Responsible for overall process of customer PO booking through shipment execution.
• Handle critical customer complaints and issues, provide resolution in a timely and professional manner.
• Develop and implement customer service procedures, SOP and set up QTC processes following internal guidelines & policies.
• Thorough understanding of the business, support revenue attainment for the assigned division through meticulous backorder management.
• Prepare and present weekly reports, analyze data to identify key issues & make recommendations as needed.
• Serve as the main point of contact for critical cases and ensure it can be resolved promptly. Collaborate with factory, Commercial, Finance team etc to ensure seamless customer service and support.
• Lead and scale a customer service team that consistently achieves outstanding results.
• Foster a culture of excellence, inclusivity, and continuous learning.

Qualifications:

• Bachelor’s Degree in BA/BS or Logistics/Supply Chain or equivalent.
• Proficient in excel, data analytics & presentation.
• High energy and the ability to thrive in a fast-paced environment.
• Accountability, proactive problem-solving, adaptability, understanding of business operations.
• Excellent Communication and analytical Skills.
• Sound knowledge in logistics, solid understanding of Customer Service & Supply Chain management.
• Excellent organization & time management skills.
• Able to make timely informed decisions.

1. Provide on-going application support and be involved in various stages of the SDLC.

2. Evaluate potential solutions and make recommendations to resolve business problems.

3. Involvement in the system integration testing phase prior to implementation.

4. Plan and coordinate end-user testing for any bug-fixes implementations.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with the vendor (Avanade) that requires delivery of permanent fix due to PROD incidents.

7. Support the team in monitoring and tracking ticket's SLA.

8. Provide guidance and coaching to junior team members.

Requirements / Qualifications:

Candidate should have:

- At least 1-5 years of healthcare IT experience

- A team player and also able to work independently.

- Possess excellent verbal and written communication, analytical and conflict resolution skills with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels.

- Versatile in working independently as well as an effective team player.

-Ability to establish and manage processes and practices through collaboration and the understanding of business

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

In this role, you will be part of a high-performing business team dedicated to helping mobile-first businesses and app developers achieve their business goals. You will have knowledge of SEA App developer ecosystem and Google App promo solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence and build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of potential clients and understand how Google's range of application promo products can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for mobile app developers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Prospect, manage and forecast new business pipelines and opportunities.
• Create compelling presentations and develop strategic solutions to meet customer needs.
• Conduct research and analysis, to develop strategies to address market potential and opportunities.
• Provide excellent client service and partnership to our customers and partners.
• Partner with Google’s client on-boarding team to effectively service clients.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Ability to communicate in Vietnamese and English fluently in order to communicate and serve Vietnamese speaking customers and Southeast Asia customers.

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement, and creative strategy in an App ecosystem.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and thrive in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

• Position: Admin Assistant (Customer Service/Reception)
• Location: Promenade
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $2,800 + Performance Bonus
• Duration: Permanent
• Industry: Coworking Space

Main Responsibilities:

• Answer phone calls, greet clients in a professional manner
• Taking messages for clients as they require, straight onto their phones, via voicemail or written
• Filing, general administrative matters, take charge of receptionist matters
• Ensuring that all billing are filled out immediately and accurately in your time sheet and all cleaning or handyman issues are written into the appropriate books
• Handle complaints and compliments
• Any other ad-hoc duties required

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• At least ‘N’ Level certificate
• At least 1 year of relevant experience in Customer Service

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

About Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

Key Responsibilies:

• Client Support and Relationship Management:

1. Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
2. Provide prompt and accurate responses to client queries regarding products, services, and order status.
3. Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

• Order Management and Coordination:

1. Manage and process client orders, ensuring accuracy and timely delivery.
2. Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
3. Monitor the progress of orders, resolving any issues that may arise.

• Issue Resolution:

1. Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
2. Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

• Client Feedback and Reporting:

1. Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
2. Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

• Collaboration and Cross-Department Communication:

1. Work closely with the sales and account management teams to ensure alignment on client strategies.
2. Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

About Us:
Waffle Aunty is a beloved spot for those who crave delicious, freshly-made waffles with a variety of toppings. We pride ourselves on delivering excellent customer service and mouth-watering treats that keep our customers coming back for more.

Job Responsibilities:
As a Full-Time Service Crew member, you will be an essential part of our team, ensuring that every customer enjoys their experience at Waffle Aunty. Your responsibilities will include:

• Taking Orders: Greet customers warmly and accurately take their orders.
• Making Orders: Prepare and bake waffles to perfection, ensuring each order meets our high standards.
• Fulfilling Delivery Platform Orders: Efficiently manage and prepare orders for delivery platforms.
• Cashiering Duties: Handle cash transactions, process payments, and manage the register.
• Basic Housekeeping: Maintain a clean and organized workspace, ensuring that all areas of the establishment are tidy.
• Preparation and Filling of Toppings: Prepare, stock, and refill a variety of delicious toppings to ensure a smooth operation.
• Ad Hoc Duties: Assist with any additional tasks as needed to support the team and ensure smooth operations.

Requirements:

• Food Safety Certification: Must possess a valid Food Safety Hygiene Certification.
• Passion for Baking: A love for baking and a keen interest in creating delightful treats.
• Customer Service Excellence: A friendly and customer-oriented approach with a commitment to providing excellent service.

Why Join Us?

• Be a part of a friendly and dynamic team.
• Opportunity to learn and grow within the food service industry.
• Contribute to a well-loved local business.

How to Apply:
If you’re enthusiastic about baking and providing top-notch customer service, we’d love to hear from you! Please send your resume and a self introduction to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This position is not open to third party recruiting agent.

COMPANY DESCRIPTION

Middleton International School (MIS) is part of the EtonHouse International Education Group. More than just an affordable school, Middleton offers high-quality international education, and its close-knit community embraces a truly global teaching and learning community.

An inquiry-driven school, Middleton offers a unique blend of the UK National curricula with Singapore-inspired Maths and Chinese in the primary years through the UK-based IPC (International Primary Curriculum). In the middle years, it offers the IMYC (International Middle Years Curriculum) and the Cambridge IGCSE in the secondary years. Students then move on to taking the UK A-Levels in Grade 11 and 12. Students are also offered integrated specialist programmes, including performing arts, PE and ICT, and co-curricular learning to cater to various interests and talents. MIS is also a leader amongst international schools in offering a well-being programme in collaboration with the contentment foundation in the US.

The academic rigour and strong social-emotional learning equip students with the knowledge and skills to be successful, responsible, and caring global citizens.

RESPONSIBILITIES

• Act as first point of contact for visitors
• Meet and greet parents and students, attend to visitors and external vendors
• Perform general administrative duties and data entries to support the school operations
• Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
• Support inventory management, sale and purchase of school resources including but not limited to teaching resources, stationery, kitchen supplies, stationery, uniforms and others school resources
• Assist in the management of student information and school info sharing
• Conduct health check for students and assist them to classrooms when they are late
• As and when required, assist with assigned tasks as required

• Minimum qualification of a Diploma with 2 years working experience
• Proficient in Microsoft Office and IT savvy
• Good communication and interpersonal skillsAble to multi-task and work independently
• Cooperative, positive, resilient and respectful attitude towards all community members

Working Location: 2 Tampines Street 92, Singapore 528889

The main objective of this role is to provide support as necessary to logistics operations as well as the operations and maintenance departments.

Main responsibilities:

· Assist with material handling, stores, and logistics operations including supply vessel operations

· Assist with Export Tanker mooring and unmooring operations

· Assist with Facility Waste Management

· Assist with Rigging and Lifting Activities as directed.

· Assist with Scaffolding activities as directed.

· Assist with Helideck Operations as directed.

· Assist with supporting operational or maintenance activities as directed by offshore management.

· Participate in the Emergency preparedness drills, safety meetings, and on the job training as required.

Perform Emergency Duties as required by the Emergency Response Plan.

• Processing orders from the Plain Vanilla and Farandole (wholesale) websites.
• Assisting with order administration and closing files.
• Hybrid working (WFO at Outram area and WFH). Office location near Pasir Panjang MRT.
• Answering phone calls if in the office (attend to customers enquiry).
• Working hours between 9am - 6pm
• Hourly pay rates: $10 on weekdays & weekends, $11.50 on Public Holidays.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

Job Description:

Service Specialist is expected to provide excellent after sales and technical service to our client base in Singapore, Batam.

Services include inhouse/onsite service, training, installation, demo’s, commissioning for our range of products.

Other duties include organising and maintaining the service digital portal, workshop and monthly reports.

Job Responsibilities:

- Service Target of S$10,000.00 per month

- Provide after sales service support to existing client base to include in house/onsite -service, training, installation, demo’s, commissioning for our range of products.

- coordinate with clients, consultants, main/subcontractors and suppliers on all service

operational issues
- Advise and train customers on basic Operation and Maintenance techniques

- To ensure workshop safety, including proper handling of equipment and working tools.

- Meeting Environment Health and Safety requirements

- Assist Sales Manager with project technical support, sample making and site visits.

- Provide timely reports as required.

Key Responsibilities:

Administrative Support:

• Conduct research, collect and analyze data to prepare reports and documents.
• Assist in planning and coordinating drivers, sales team and customers schedule.
• Answer and manage incoming calls, emails, and other communications.
• Act as a liaison between the management and staff, relaying information, requests, and directives.
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
• Develop and maintain a filing system for easy retrieval of documents.
• Ensure all sensitive information is handled with confidentiality.
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
• Track project timelines, deliverables, and follow up on pending tasks.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Excellent written and verbal communication skills (Mandarin speaking plus point).

Requirements:

• Fluent in English and basic mandarin
• Relevant experience for minimum 3 years
• Able to communicate with colleagues from different levels
• Compulsory PC skills
• Able to assist in Retail & Production as and when required

Job Description:

• Attending to customers enquiry & feedbacks
• Assist in production where necessary
• Co-ordinate with Operations team
• Replying emails and follow up
• Travel to other branches to assist with retail dutiies
• Willing to work long hours

Skilled worker in charge of monitoring the operations and maintenance of OTSAW Products

ROLES AND RESPONSIBILITIES

• Monitor the operations of OTSAW Products
• Perform basic housekeeping and routine checks of OTSAW Products
• Provide the first response to any technical issues encountered by OTSAW Product
• Assist in attending to Tier 1 - Operations related issues via remote or on-site support
• Escalate higher level issue to superior for immediate advice and action whenever needed
• Prepare the Service Reports, Maintenance Report and other Operations related documents as needed
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

SKILLS AND QUALIFICATIONS

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
• Proven work experience of at least 1 year in a technical industry
• Familiarity with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)
• Proficiency in using mechanical and electrical tools
• Knowledgeable in identifying basic mechanical parts and electrical components
• Familiarity in using computers and basic applications such as MS Word, Excel and Powerpoint
• Ability to work independently and remain professional under pressure
• Ability to clearly communicate with colleagues and end users

ADDITIONAL REQUIREMENT

• Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
• Willing to travel locally in a short notice
• Comfortable to work in a shifting schedule
• Comfortable to work overtime as needed
• Willing to be deployed overseas as needed