GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

As a member of the Customer and Service Excellence team, you will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Conduct customer experience audits with customers
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Support Team Lead in the running of day-to-day operations

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum three (3) years experience as a Customer Support Specialist or similar CS role, preferably with live chat support background
• Experience using help desk software such as Intercom and/or Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must
• Comfortable working on weekends

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineering Manager, you'll lead a team of Customer Engineers who engage with business prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption. You'll also be responsible for investing in the team’s development and success, building a high performing, effective, and collaborative team.

Qualifications

JOB RESPONSIBILITIES

• Lead, inspire, and grow a team of Customer Engineers across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
• Contribute to building a business that promotes exceptional growth and maintain motivation to work effectively in a highly dynamic environment.
• Engage directly with prospects regarding architecture discussions and best practices.
• Work cross-functionally with our Product, Support, Engineering, and Sales teams. Make presentations to represent the capabilities and services of Google Cloud.
• Hire, coach, and drive a team to work towards strategic goals, while prioritizing the delivery of an outstanding customer experience.

MINIMUM QUALIFICATIONS

• 15 years of technology related sales experience, with at least 5 years in a CE managerial capacity.
• Experience working with IaaS, PaaS, Big Data, SaaS, public cloud, or related industry and technical concepts.
• Experience developing strategy to lead Sales Engineering teams to meet business objectives.

PREFERRED QUALIFICATIONS

• Experience creating repeatable processes at scale in a pre-sales engineering organization.
• Knowledge of solution architecture.
• Ability to inspire and grow teams to their full potential in a business environment, while working across cross-functional teams to achieve common business objectives.
• Ability to present to both technical and non-technical audiences, engaging C-Level stakeholders in business and technology transformation.
• Excellent business acumen with distinctive problem-solving and investigative skills.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia’s Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It’s uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net’s facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Job Description

The Assistant Customer Support Engineer (ACSE) will be responsible for executing the functions of MCR (Master Control Room) which is a 24/7 service. This includes :

• Monitoring all permanent & occasional services in MCR, follow the SOP to restore the service in case of any issues. Report and escalate the incident to the next level if needed.
• Handle the customer enquiries and booking request.
• Arrange the resources and co-ordinate with other Regions and third parties for the ad hoc transmission & turnaround services.
• Input the booking request into the booking system, ScheduAll.
• Operate the measuring and monitoring tools to ensure all services are meeting the specifications.
• Monitor and carry first line operations for the facility equipment, such as but not limited to Antenna Control, Up/downlink RF platform, compression & transmission platform. Report to the supporting engineer and corresponding vendors if any anomaly were detected.
• Monitor the facility infrastructure, such as but not limited to Power Supply System & Air Conditioning System and report to the corresponding vendors if any anomaly were detected.
• Roles & duties are subject to change according to the changing of business needs.
• Need to work on 12 hours rotating shift.

The ideal candidate would have:

• a good understanding of satellite and fiber transmission.
• a good understanding of IP protocol and networking.
• an understanding of video & audio quality measurement and compression systems will be an added advantage.
• experience in the technical and operation areas of a similar broadcast environment but no experience also be considered.
• strong attention to details.
• effective communication and time management skills.

This person must be a team player, customer focused dedicated, energetic and has strong multi-tasking skill. The position is based in Singapore.

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Support daily customer service , including complaints (enquiries, calls, emails)
• Arranging delivery for local shipments
• Update and submit daily/monthly reports to customers
• Prepare simple draft logistics billings
• Handle ad-hoc task upon customer request (if any)
• Other ad-hoc operation duties as assigned.

Requirements :

• Able to multi-task, prioritize and time management
• Proficiency in Microsoft Office

Are you a creative person who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Customer Success Executive. Oracle is a technology leader that’s changing how the world does business. We’re looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

As Oracle SaaS Customer Success Services (CSS) team, our mission is to ensure the success of our SaaS install base, help our customers drive value from their investment in our SaaS applications while deploying more and expanding their usage. Oracle has the most complete and unified portfolio of modern, cloud based business applications on the planet and a large and successful customer base. Thrive in this crucial role!

Description

What You’ll Do

The objective of the Customer Success Executive (CSE) is to improve customer retention and expansion by facilitating activities and guiding them to the solutions value while also driving increased SaaS revenue. The CSE works at a strategic level across all product pillars in the cloud, leading teams in the delivery and continuous improvement of large scale ground-breaking cloud projects. In this role you will act as an enabler and trusted advisor to the customer to ensure they remain successful and engaged with their entire Cloud solution, so they understand the full value of their investment with Oracle. For this role you will need to be definitive in your goals but flexible in your approach. As part of the role you will continuously improve on your network and internal relationships, working closely with sales, implementation success managers and customer success managers to enable further adoption of Oracle products within your customers. You are one team, all responsible for delivering value to the customer with strong product knowledge and discovery expertise.

You will be responsible for delivering consistent, adherent and diligent collaboration with the internal collaborator teams and will work collaboratively with them to deliver activities that fit with the strategic direction of the customer over the entire cloud estate.

As a Customer Success Executive, you will:

• Collaborate with the Sales Manager and broader account team to develop and deliver an overall account strategy and plan for the customer, that directs company resources to encourage renewal and return of investment cross pillar.
• Develop and maintain a continuous close relationship with the relevant Account Team throughout the customer lifecycle.
• Facilitate relationships across various customer teams, brands, and/or departments to further strengthen Oracle’s partnership with customers.
• Regularly provide visibility of account at an executive level both internally and externally, defining progress against customers’ business objectives; any metrics that define success to the customer (return on investment); and identifying risks and appropriate mitigations.
• Deliver regular business reviews and success plans to senior executives and key business collaborators.
• Coordinate cross pillar activities across the account to ensure significant achievements for your customer such as upgrades, new releases and new features are managed effectively and with no adverse impact on co-existing pillars and identifying lessons learnt for future achievements within or across pillar.
• Engage and understand the customers cloud strategy within and cross pillar in order to guide the customer by providing resources that can assist their strategic business direction across pillar.
• Support other CSMs in their role acting as a ‘coach’ in working effectively with the customers support service to ensure it is being effective for enhancement requests and blocking issues.
• Develop a strong relationship with the senior leadership in your customer on a technical and business level.
• Support in collaborating with Oracle’s Reference team to ensure ‘reference fatigue’ is avoided and customers can take advantage of our reference program.
• Understand the value of the internal Oracle processes and tools available to assist your search for answers and for pro-active planning.

Required Skills/Experience

What You’ll Bring

You have that rare combination—a sharp technical brain and a head for business. You’ll use this to help customers achieve real-world success with our products. We also look for:

• Experience in a customer facing role involving cloud based/SaaS technology with collaboration of senior collaborators.
• Proven ability to delivery complex projects with multiple internal and external collaborators.
• Proven ability to develop and cultivate lasting customer relationships with limited resources.
• Strong technical understanding around cloud solutions, operating concepts and infrastructure (cloud, integration, lifecycle management etc).
• Experience in delivering continuous improvement and change effectively to organisations.
• Project management and delivery including effective risk management skills.
• Pro-active commercial competence.
• Leadership and effective influencing skills.
• Written and verbally communicate a complex message in a simplistic way.
• Team working and collaboration.
• Resilient, managing pressured situations effectively.
• Confident and engaging presentation skills, personable, positive, approachable & tenacious with effective objection handling skills.
• Extremely diligent & succinct organisation & communication skills.
• Strong desire to learn and develop personally.
• Strong time management work ethic and focus on delivery.
• Able to travel at short notice 50% of the time.
• Mirroring & ability to engage and be engaging at all levels.

We’re hiring full-timers and part-timers in White Sands

Join us today to be eligible for $2,000 opening bonus! *Limited to first 40 new joiners*

We offer competitive basic salary for our service crews:

• Full-time: $2,100 - $3,000

And great employees and medical benefits:

• Guaranteed yearly salary increment

• Annual performance bonus

• Monthly performance incentive

• Rapid career advancement for high performers

• Medical with dental benefits

• Professional upskilling

• Employee referral fee

• Free daily meals and many more!

In this job, you will:

• Work with a lean, fast-growing team with lots of exposure and learning opportunities
• Work in a friendly, inclusive and respectful culture that allows you to thrive in your own way
• Perform light cooking tasks such as boiling, making side dishes and sauces.
• Prepare raw food ingredients, including meat, poultry, and vegetables.
• Carry out food preparation processes, including thawing, washing, cutting, marinating, and portioning food ingredients, following standard operating procedures (SOP).
• Serve the food to the customer and cashiering duties.

Our Dabbamakers are central to our food operations, producing fresh and delicious Indian and Mediterranean flavours. You’re fast, consistently accurate, and problem-solving daily. Each day there’re opportunities to live your passion, rise up to challenges, and grow professionally.

We strive to look after our Dabbamakers and work hard to make life here the best it can be. This a place where jobs turn into satisfying and long-lasting careers. These are the benefits and perks.

All races are welcome! Do join us!

The incumbent is responsible for recruitment of seniors into the programme and may be required to conduct home visits or events.

He/she will also be required to provide telecare support and assistance to clients arising from incoming calls into the Contact Centre. He/she will also need to make outgoing care calls to clients to strengthen the care relationship with the clients.

Responsibilities:

• Provide information, engaging and recruiting seniors into CareLine program
• Provide advice/information to all clients' enquiries regarding department services
• Engage with community partners for the CareLine program
• Ensure client’s satisfaction and team objectives are achieved
• Ensure all administration work/information collected is accurate

Requirement:

• GCE N Level and above
• At least 1 year of experience in customer service or elder care will be advantageous
• Passionate in outreach work to serve and care for seniors
• Communication proficiency in 2 or more language/dialects will be advantageous
• Able to work independently
• Must be fully vaccinated with Covid-19 vaccinations

Note: This is a 5-day work week, office hours position

You will be working in a call centre setting and his/her main responsibilities are but not restricted to the below:

Responsibilities:

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment
• Proficiency in two or more languages will be an advantage
• Must be fully vaccinated with COVID-19 vaccinations
• Candidates with no prior experience are welcome to apply

Only shortlisted candidates will be notified.

About the Role:

A team member of RRC (Regional Repair Center) and will be responsible to perform repair of medical endoscopes in RRC. He/ She is also responsible to strictly adhered to the process, safety and quality standards required to repair medical equipment. He/ She also has responsibility to maintain the proper condition of repair workbench as assigned.

Roles and responsibilities:

· Perform repair of medical endoscopes.

· Carry out workshop maintenance task assignment. (5S common area)

· Ensure compliance to GDPMDS requirement at all times.

· Perform 5S in individual and scope repair areas at all times.

· Any other duties as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Integrity, Empathy, Long-Term View, Agility and Unity form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus

• 18 days of annual leave in your first year

• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

· Diploma or ITE in Engineering / Biomedical Engineering.

· Electrical & mechanical soldering experience.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

You will be part of a team of Client Services Associates of a Contact Centre and your main responsibilities are but not restricted to the below:

Responsibilities:

• Responsible for conducting tele-engagements to seniors intended as a check-in for a quick assessment on whether there have been changes to their health and social circumstances
• He/she will endeavour to provide a level of care and services established, ensuring client satisfaction and team objectives are achieved.
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Students waiting for results are eiligble to apply
• Must be fully vaccinated with COVID-19 vaccinations

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

We’re looking for Centre Manager to join our passionate team at The Oasis. The position form a crucial part of our organization, building lasting relationships with customers and providing quality care to pets. If you’re an animal lover ready for the ins and outs grooming, this is the perfect opportunity for you. Our ideal candidate is hardworking, customer-service oriented, and patient with both pets and people. There’s no better place to launch an exciting, fulfilling career in animal services than The Oasis.

JOB RESPONSIBILITIES:

Responsible for managing all day-to-day duties including the following:

Management:

• Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
• Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Collaborating with Leadership Team during regular meetings regarding any improvements.
• Working with Recruiting & Training Manager to recruit, interview, and hire team members.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.

Financial management:

•  Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
• Adhering to budgets and financial goals.
• Managing the P&L to ensure store profitability.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Staff: 

• Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
• Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Developing team service and retail goals and guiding the team in goal achievement.
• Coordinating schedules to maximize usage and efficiency.

Pet care and maintenance: 

• Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
• Checking equipment to ensure proper functioning.
• Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.

Procurement: 

• To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
• Inventory products and order new supplies.

Customer service: 

• Maintain and monitor high standards for customer service.
• Maintaining a membership sales culture within the location.
• Responding to customer inquiries or complaints with urgency in a timely manner.

AVA and Authority Guidelines:

•  To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.

REQUIREMENTS:

• First and foremost, a love for all pets!
• An entrepreneurial attitude and desire to grow!
• Minimum 5 years’ experience in a management role in the pet service industry.
• Exceptional leadership skills, including motivation and goal-setting
• Minimum Diploma Education’
• Excellent Customer Service skills
• Excellent communication and interpersonal skills.
• Ability to spot and resolve problems efficiently
• Ability to meet deadlines with good time management skills
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

• Position : Service Engineer – Up to $3,800 – Yishun - ALL WELCOME!
• Location : Yishun
• Working hours : 5.5 Days Work Week – Monday to Friday: 8.00AM to 5.00PM, Saturday: 8.00AM to 12.00PM
• Salary (commensurate with experience) : Up to $3,800 + Performance Bonus + 7 Days AL (with Additional 1 Day AL per year) + Medical Benefits
• Duration : Perm
• Industry : Logistics and Data Centre Maintenance

Responsibilities:

• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting,
• The workshop and field battery replacement for the complete range of the Company’s power protection products.
• Ensures adequate records and systems are maintained.
• To provide 24/7 customer support through telephone and site attendance.
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction
• Responsible for timely, professional, accurate and service oriented response to all technical
• Identify and isolates equipment start‐up malfunctions and takes corrective action
• On‐The‐Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• To assist the Senior Field Service Engineer /Service Manager in the day‐to‐day operation of the Field Service department.
• Always emphasize on ESH at work and undergo required training periodically.
• To comply with all and any reasonable requests and task assignment made by the Service Manager

Requirements:

• Minimum Nitec in Electrical related fields
• Preferably with power & electrical related knowledge
• No experience welcome, training will be provided

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia’s Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It’s uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net’s facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Wilhelmsen Ship Services is looking for a Port Service Engineer.

The Port Service Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Service Engineer reports to the Port Service Manager –works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Service Engineer.

Work location: Singapore

Contact details: Recruitment Specialist - Corrie Kew - C[email protected]

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Assistant Manager/Manager will support the overall success of the controllership and Shared function at Bukit Timah Cluster. Job functions includes journal posting, balance sheet reviews, fixed assets, WBS creation & closure, inter-loan reconciliation, withholding tax, GST, coding of receipts, Accounts payable & receivables and bank reconciliation for a subsidiary’s account. Other functions include grant claim submission & audit. The role will also be in-charge of review and update of the risk control matrix.

The primary responsibilities are:

Controllership & Shared Service
Duties include journal posting, balance sheet reviews, fixed assets, WBS creation & closure, inter-loan reconciliation, withholding tax, GST, coding of receipts, Accounts payable & receivables and bank reconciliation for a subsidiary’s account. To ensure transactions and reviews are completed in a timely and accurate maner.

Financial Governance, Financial Risk Management and Control
Update Risk Control Matrix in a timely manner, to highlight areas of concerns for management review.

Grant Claim Administration
Assist with the reimbursement functions and ensure the recordings are in accordance to the terms and conditions stipulated in the funding agreement and timely submission of claims in accordance with the agreement. Assist with both internal and external audits including AUP audits as required by the funding agencies/ministries. To ensure income accrual/billing/grant claims are performed timely.

Qualifications

• Minimum 3 years of working experience, preferably with audit experience
• Ability to set priorities, complete work with minimal supervision, and meet deadlines.
• Excellent writing and communication skills
• Diplomatic in handling internal and external stakeholders, with proven track record in building strong relationships with colleagues and stakeholders at various levels.
• High level of proficiency in MS Excel, PowerPoint and Word, good working knowledge of SAP S4HANA is an added advantage.
• Excellent team player who demonstrates flexibility and embraces collaboration.
• Willing to be hands-on.

More Information

Location: [[Bukit Timah Campus]]

Organization: [[National University of Singapore]]

Department : [[Office of Finance]]

Employee Referral Eligible: Yes

Job requisition ID : 22935

Key Accountabilities:

Drive Customer Engagement and Omnichannel activation at regional level:

• Serve as a primary point-of-contact and thought partner for Regional Head, Regional leadership team and countries to advance Customer Engagement impact.
• Drive best-in-class customer engagement models, continuously adjusted to customers’ needs and regional strategic imperatives. Support markets with tailored solution addressing findings of CE maturity assessments.
• Consult and Challenge region- countries to foster execution and continuously improve Customer Engagement models.
• Ensure that best practices for the application of Omnichannel get transferred across countries and where applicable in a customer-centric approach, in close collaboration with Global Omnichannel Excellence.
• Drive standardized analytics and KPIs tracking at regional level, in close collaboration with Global Omnichannel Insights Excellence.
• Bring outside perspectives and continuously benchmark Customer Engagement Vs competition and industry trends.
• Enable laser-focused execution by equipping regional and countries teams with relevant capabilities and business solutions, in close collaboration with Global Capabilities.
• Facilitate best practice sharing by establishing Business Excellence regional and global communities.

Drive Field Force Effectiveness at regional level.

• Support countries in planning and execution of field force effectiveness initiatives and related analytics, where applicable in close collaboration with Regional leadership team and Global FFE Excellence.
• Support the implementation of CRM and Omnichannel ecosystem enhancements including enablement sessions in close collaboration with Capability Building, IT, Regional Leadership and Global FFE Excellence teams.

Drive Excellence & facilitate Global Governance:

• Step as an ambassador and secure coherence of implementation of must-win global initiatives: Global SIP Guidance, CRM Harmonization, Global Segmentation & targeting….
• Facilitate channel mix, marketing mix and go-to-market optimization discussions at regional and local level in close collaboration with Global Business Transformation
• Execute above accountabilities in alignment, connection, and collaboration between cross-functional teams – commercial, medical, IT, compliance – at global and regional levels – and in line with regional priorities

Skills & Competencies:

• High level understanding of company CRM system, MCM tools, data management ecosystem and capacity to communicate and coordinate multiple parallel projects effectively.

• Strong communication skills to effectively engage with country leadership team and regional/global stakeholders across diverse time zones and topics.

• Strong leadership skills and ability to address critical and challenging situations with senior stakeholders e.g., regional leadership, general managers, BU heads etc.

• Ability to work independently with cross-cultural project management skills.

• Business acumen and ability to identify gaps and connect the dots.

• Problem solving mind-set.

• Project leadership and team leadership skills in a matrix environment.

• Facilitation, presentation, and strong communication-convincing skills.

• Strong analytical skills and ability to make recommendations to the local, regional teams and regional management.

• Strong English writing and speaking skills.

• Persuasive, consistent and inspiring in implementing changes.

Qualifications/Experience:

- Minimum Bachelor’s university degree, additional degree/diploma in Marketing/Business or related field desirable.

- 10+ years’ experience in Pharma Marketing, Sales and/or Customer Excellence.