Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Our reputable client in Singapore is looking for a Service Bureau Officer to join their team in Singapore.

Responsibilities:

· Attend to customers including front-counter duties.

· Handle calls, inquiries and appointments

· Provide administrative support such as cashiering, scanning, data entry, word processing, photocopying, and printing.

· Perform basic problem analysis, troubleshooting, general housekeeping & maintenance to resolve problem reported with minimal upward reference.

· Follow agreed work practices and operating procedures.

· Collate and consolidate information for reporting purposes.

· Ensure work meets quality specifications.

· Adhere to work safety measures and information securities standards.

· Undertake any other administrative duties as assigned by seniors and executives.

· Any other duties as and when assigned.

Skills/Requirement

· Acquired related working experience in administrative support

· Detailed oriented Customer Service Clerk.

Work schedule : Mon to Fri: 8:30am to 5:30pm and Sat: 8:30am to 12.30pm (will work on all Saturdays)

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Service Technician

• Salary: $1,800 - $2,700
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

As Zoetis continues to grow, the role of the Sales and Execution (S&OE) Coordinator is of critical importance. This role reports to the Regional Performance & Customer Center of Excellence Lead.

As the S&OE Coordinator, you will facilitate and oversee the S&OE process to address short-term supply chain execution issues and drive decision-making by collaborating and partnering with cross-functional teams within the organization. You will ensure robust and effective internal customer service by coordinating issues by priorities, empowering teams to act on resolution, and promote transparency towards the Commercial organization.

This role has three primary functions:

1. Lead the sales & operations execution process to ensure the timely and effective resolution of short-term execution issues, risks, and opportunities.

2. Oversee the Demand and Supply planning coordination to make sure significant forecast variations are explained and production plan are adherent to the business needs

3. Build the connection and transparency within internal customers, including the Commercial and Site organization and close the loops for decisions escalated towards the S&OP review.

The critical responsibilities of the S&OE Coordinator are:

• Enhancing the Customer Experience by ensuring a robust sales & operations execution process to address and manage the short-term horizon.

• Driving transparency, empowerment, and structure in the short-term issue resolution by partnering with cross-functional teams in order to coordinate responses and prioritizations to meet customer needs.

• Leading in Data & Analytics by leveraging to data to bring insights, drive performance, and generate continuous improvements.

• Maintaining a High-Performing Organization by driving adherence to core processes while ensuring a diverse, inclusive and collaborative work environment

Responsibilities include:

· Ensure that supply issues in the short-term horizon are analyzed by relevant stakeholders in the Global Manufacturing and Supply organization; including proposing mitigating actions to be executed to drive resolution, according to the priorities identified

· Ensure root cause´s comments for the relevant forecast variations versus last period, in order to increase transparency on the business needs and to feedbacks around viability for the proposed plan

· Advocate accountability and empower teams to act upon issues that fall under their scope.

· Promote the adherence to thresholds and tiering of issue classification to ensure issues are brought to the right platform as fast as possible and in line with decision authority.

· Facilitate the S&OE process and recurring meeting cadence with the right audience and agenda, liaise with S&OE attendees to drive short-term execution management and ensure discussions are decision-oriented.

· Ensure an effective feedback-loop from S&OE process to counterpart Commercial organizations, including visibility and transparency on decisions made.

· Develop relationships across the organization by identifying key relationships, empowering teams, and coaching or training as appropriate.

· Lead team to adopt new ways of working and actively promote the use of tools and processes in place.

· Play an active role as first point of contact with regards to the S&OE process and structure.

· Measure effectiveness and performance of the process through metrics and key performance indicators, while driving continuous improvement.

· Identify issues, demand or supply gaps and risks to be escalated for S&OP review; and coordinate decisions back to the S&OE forum.

· Cultivate a culture of trust in the systems and tools in place, while promoting a data-driven mindset to ensure accurate information is updated and available for the review process.

· Collaborate with the Performance and COE and PowerBI development teams to gather, prioritize, and release enhancements and improvemens to the S&OE dashboard (issue-logging tool).

· Understand the nature of products across platforms and markets, facilitate that resolutions proposed fit the scenario and oversee consistency of data that accurately reflects the supply and demand situation.

· Drive compliance within the region for the monthly demand consensus meetings and S&OE processes to ensure S&OP process focus on medium to long terms priorities

· Provide regular updates on performance to key commercial and GMS stakeholders.

· Cultivate team members building relationships with key commercial partners within their region and global GMS partners.

· Ensure a diverse, inclusive work environment where colleagues value their work experience and their skills are developed and strengthened.

Responsibilities

• Maintain an efficient document control, filling and retrieval system
• Provision of administrative support to Service sales team in preparation
  of quotations and contracts
• Working on the shipping documents such as bill of lading and shipping
  mark with logistic company and customers
• Generate Purchase Orders and Invoicing using In-house Expense Claims System
• Follow up timely on the payments from customers and payment to
  suppliers
• Organize meetings logistics including travel arrangements, visas, permits
  to enter customer facilities
• Team meeting reports and follow-up activities
• Prepare agendas for meetings and prepare schedules
• Open, sort and distribute incoming correspondence
• Assist Service team in ad-hoc project assignments, when required

Requirements

• Minimum Diploma in relevant field
• more than 3 years of working experience in Sales Admin/Shipping admin/Order processing fucntion
• Experience in Shipping documentation

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23678
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

At least 6 years of working experience in IT operations and vendor management

Proactive and dedicated individual with strong leadership, and multi-tasking capabilities

Ability to build and maintain relationships with a wide array of people at both junior and senior levels

Experienced in and ability to navigate the Public Agency IT/System environment is preferred.

Experience in data analytics systems is preferred.

Experience in running incident, problem and change management processes. In-depth hands-on experience in mplementing processes as per ITIL framework.

incident, problem and change management, service transition.

Familiarity with security and access control measures to control privileged access to test and production environment.

Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.

Knowledge of disaster recovery, system backup and restore - Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA) are an added advantage - Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage

Job Responsibilities

• Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
• Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
• Execute orders as per confirmed commitment and advise customer on order status
• Escalation to 3PL for any non-conformances as per agreed service level
• Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations
• Monitor documentation for shipment i.e. delivery note, and creation of Delivery order
• Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
• Execute customer orders according to agreed service level.
• Actively resolve issues and ensure timely communication with customers.
• Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA.
• Send/dispatch full set of documents to customers.
• Follow up with source for documentation & revision if any
• Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process
• Prepare and submit day-to-day operations and performance reports
• Follow up, closing and clearing invoices with Finance.
• Communicate to customers in a polite and service oriented style
• Follow related policies and procedures

Job Requirements

• Possess Diploma/ Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
• Min 3 years in customer service, order fulfillment, logistics arrangement
• Good communication skills
• Ability to work in multifunctional teams
• Ability to work as a part of a team
• SAP Proficiency of SD & LE modules
• Able to work under pressure

Other Information

• Working Location: CBD
• Completion Bonus: 1 Month
• Contract Period: 1 Year

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23142

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Funeral Advisor Trainee

• Working Hours: 5.5 day work week (8.30am - 5.00pm | Saturday 8.30am - 1.00pm)
• Location: Sin Ming
• Salary: Gross $3,200.00

Your duties include:

• Recommend packages, products and services, according to customers’ needs
• Advise and guide customers on funeral customs and traditions
• Plan and execute funeral event according to customers’ needs
• Collection and transportation of deceased
• Performing a variety of tasks during the funeral process, such as providing assistance during funeral rites, closing of caskets, etc.
• Collaborate with and lead the funeral service team to ensure efficient delivery of service and in accordance with SOPs, regulations and laws
• Prepare and conduct eulogy according to families’ needs
• Offer counsel and comfort to families of the deceased
• Collaborate and build effective relationships with customers and external vendors
• Conduct site visit during the wake duration

Requirements:

• Valid Class 3 driving licence is required
• Minimum 1-2 years of working experience in Sales / Customer Service / Events Planning
• Willing to do shift work and work overtime (including weekends and public holidays) when required

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley Rd (Great World MRT)
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Responsibilities:

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements:

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Job Description

• Attend to the needs of internal/external customers professionally and timely such that the customers vehicle turnaround time is kept within guideline.
• Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standard & guidelines.
• Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
• Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
• Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASMs analysis and action plans.
• Handling customer inquiries, complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
• Perform functional role to support QL customer service team during peak period or manpower shortage situation.
• Work closely with Immediate Superior to look into service gaps / areas for continuous improvement and assist in the implementation of counter measures and evaluation plans on service gaps.
• Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
• Monitoring key performance indicators (KPIs) to assess the performance of workshop / service operations and making adjustments as needed to improve efficiency and effectiveness.
• Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities etc.
• Prepare necessary reports when require.

Requirements

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry is preferred.
• Proactive and independent with positive attitude.
• Strong customer service mindset
• Mon to Fri, 8am 5pm; Alternate Saturdays, 8am 12.30pm, Ubi
• Job Reference: L77VVY8X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Front Desk (Pet Shop)

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley Rd
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Job Description

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Raising sales invoices
• Posting purchase invoices
• Dealing with customer / supplier / broker queries
• Setting up payments in the bank
• Posting payments / receipts in accounting software
• Bank reconciliations
• Filing and other administrative tasks
• Ad hoc database cleaning and projects if required
• Assisting with month end reporting and other reports if required
• Any other reasonable ad hoc task when required

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

Assistant Service Engineer / Service Engineer

• Salary: $2000- $3500
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Brief description of the Restaurant

Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, coming together collectively to provide; quality drinks, exceptional service; with a shoulder to cry on or celebrate your promotion with. We are not in the business of just food and drinks, we are in the business of people and relationships. We want to create a community where people gather, make new friends, reconnect and bond over a tipple or two.

Job Descriptions

• Serving customers.
• Clear and turning table.
• Taking orders and cashiering.

Benefits

• Transport provided after midnight shift, tips split end month

Working hours

• Wed - Sat: 12pm - 3pm, 6pm - 12am
• Sun: 11am - 4pm
• mon and tues close

Brief description of the Restaurant

Simple yet inspired small-plates. Modern Mediterranean Cuisine

Ranked #63 of Asia's Best Restaurants

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

about the company

Established in 2014, my client is a Singapore-based organisation in the IT Information and Services industry.

With expansion plans, they are looking to hire an IT Support Engineer to join the team.

about the role

Service Desk Management

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security Stock and

Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

skills and requirements needed

• Minimally Diploma/ Degree in Information Technology or equivalent
• Minimally 3 to 5 years of working experience in a relevant role with experience dealing with third party provided services, incident management, escalation procedures and ITIL principles.
• Experienced working in a government/ financial environment.
• Strong communication, stakeholder management and interpersonal skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

Customer Service Executive

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

JOB DESCRIPTION SUMMARY

As a key member of Customer Value Analytics team, this role will have the opportunities to influence decisions making in Marketing. You will turn business questions into data analysis and provide recommendations to business partners efficiently.

WHAT YOU’LL BE DOING

• Work with various business owners to identify business opportunities, data needs and pain points.
• Design, build and automate reports and studies to track key business performance, leveraging Databricks SQL and Alteryx
• Design and build scalable data solutions to improve efficiency within team and enable first-level self-service by business owners
• Fulfill and streamline current campaign data processes
• Plan and execute analyses to answer business questions and provide insights
• Data storytelling to connect the dots between campaign, product, customer segment and business performance. Deliver effective presentation of findings and recommendations to stakeholders
• Fulfil adhoc requests. Identify trend and business needs from these requests, and propose long-term solutions
  

WHAT WE ARE LOOKING FOR

• Bachelor’s Degree in quantitative fields such as Analytics, Data Science, Statistics, Economics, Finance, or Operations Research.
• 3-5 years of experience in business analytics or data science, turning large datasets into actionable insights.
• Curious, highly motivated self-starter who is adept at problem solving and comfortable with learning new analytical skills.
• Strong SQL programming skill (mandatory).
• Experience using Tableau, Alteryx, and Python is preferred.
• Experience in insurance industry is preferred, but not mandatory
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Brief description of the Restaurant

From Gula Melaka Coffee to Ayam Rendang, this is the perfect place to have a fusion of both Sweetness & Savoury taste that you may be craving from

Job Descriptions

• Introduces guests to the menu items and specials
• Takes table orders and send to kitchen for fulfilling.
• Anticipate guests needs to accommodate them and provide an exceptional guest experience.
• Ensure that restaurant spaces are always clean and tidy, well decorated and serene atmosphere is maintained.
• Ensure optimal distribution of tables
• Need to be dedicated team player, flexible and willing to help others at busy times as and when required.
• Cashiering and settlement for POS.
• Other duties as required.

Job Requirements

• No requirement

Benefits

• Medical

Working hours

• 50hrs per week including OT

Cafe Monochrome. Singapore's first 2D Cafe

Full timers and part timers needed

Part timers: Up to $10/hr

Barista and service crew required

F&B Supervisor/Team leader are welcome to apply too

Roles and responsibilities

1) Service and Barista crew (no prior experience welcome too)

Learn on the job

Liase with suppliers

Maintain and improve the cleanliness of the cafe and coffee preparation area.

Maintenance of equipment and coffee machine

Provide assistance in ordering and cashiering

Ability to multitask - keep track of inventory and stock check, basic cleaning of kitchen area etc.

Provide assistance in ordering and cashiering

Ushering of customers

Scooping of ice cream and preparation of ice cream desserts

Friendly and have good sense of customer service

Ensure cleanliness and tidiness

Able to handle difficult situation in a calm manner

Clearing of tables, dishes and disinfecting
Follow company

Interested applicants click apply now or whatsapp 92391680

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Details:

• Nearest MRT: Buona Vista
• Salary: Salary up to $2,800 with AWS and VB
• Shift work 5 days/ week (rotating shift) shift 1- 0930-1830 shift 2-1200-2100 shift 3- 1315-2215

Job Responsibilities :

• Handle systems relating to shopper management and assist in mall inspection
• Assist in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)
• Provide assistance and general information to shoppers at the Concierge Desk
• Handle the administrative and clerical work relating to the events and promotions at the mall
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer reward programs including educating tenants on the voucher program
• Assist in collating tenants’ gift voucher reimbursement.
• Assist in events at the mall, especially weekends, whenever necessary.
• Handling and administering Lost & Found items
• Answering incoming phone lines and email enquires
• Assist with assigned administrative duties
• Prepare monthly duty roster and ensure efficient allocation of manpower.
• Any other duties and responsibilities as may be reasonably requested by your supervisor from time to time.

Requirement:

• Diploma in Marketing or a related field
• At least 1 year of proven marketing communications experience in the retail / mall industry.
• A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
• Data driven and results-oriented, comfortable with numbers and able to meet tight deadlines
• Proficient in Microsoft Word, Excel & Powerpoint
• Proficient in English, both written and verbal.
• Ability to work in fast pace environment, under pressure and deadlines.
• Fast and independent with strong organizational skills
• Self-motivated and able to work under pressure

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)