Job Responsibilities include, but not limited to

1. Checking of membership (for Member only) and Handicap Card of Members, Guests and Visitors.

2. To issue Debit Note and Green Fee Tab to Guests and only Green Fee Tab to Visitors.

3. Collection of Green Fees and Buggy Fees.

4. To take Time Sheet Booking through phone and remind Members to fax or call personally to give the date and time of play, details of their membership and handicap, and that of their guest(s)

5. To allocate caddies to golfers (if requested), on a first-come-first served basis.

6. To attend to telephone inquiries.

7. To update and maintain scoring of handicap system and to assist in other clerical duties.

8. Notwithstanding the above, is expected to undertake other administrative duties as and when assigned by Superior.

9. 6 days rotating shift work.

Staff transport is provided at Khatib and Seng Kang.

Job Responsibilities include, but not limited to

1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.

2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.

3. Assisting with the sale of golf balls, topping up of range cards.

4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.

5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.

6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.

7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.

8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.

9. Responsible for setting up the range in the morning and securing it in the night as needed.

Job Objectives

• Within the framework of the Customer Services policy, the jobholder represents Airbus on site at the airline facility or in a HUB. He/She provides remotely or on-site technical assistance, having contact with Engineering, Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the airline and support future sales.
• If the job holder is the only representative in the airline or station, then he will manage the station.
• Activities can be performed in either a permanent station environment, within an EIS team or a multi AIB station. In certain circumstances the SFSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCY FSD.

Job Responsibilities

• If the jobholder is not alone in Station, he/she will support the FSM in daily activities, ensure proper reporting to Airbus via FSM. If the jobholder is alone in the station, on top of daily activities, he/she is to ensure proper direct reporting to Airbus.
• Provide technical advice and transfer know-how to Line Maintenance department at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (weeks or months according to the A/C maturity).
• Interface and communicate with all departments at Airbus and the airline taking into account the changing organizations.
• Solve aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.
• Demonstrate reactivity in front of Customer queries including timely facilitation of tech request.
• Influence airlines to embody OEB (in particular RED OEB) in order to enhance fleet safety.
• Be able to provide assistance on a wide variety of issues, not limited to technical.
• Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit issues becoming emotionally charged
• Be proactive in supporting the airline technical operation, including Flight Operations, Training and Spares.
• Act as communication and cultural facilitator within the Airbus FS team
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airlines, cultural and climatic environments

Secondary Responsibilities

• In conjunction with the SSD for Chargeable Support (Customer Service Agreements and Purchase Agreements), coordination of sold services follow-up via Upgrade Programme Managers, FHS Customer Programme Directors, Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Sales Support Directors etc.
• Provide first line issue resolution and de-escalation
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer ERM (SMM) / FRM (TRM) Events
• Support regional SEE technical forums

Job Requirements

• Hold professional qualifications in aerospace engineering
• Have at least eight-years’ experience in the aviation industry
• Have at least-five year’s hands-on experience in working in an MRO/OEM/Airline
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness
• Having a class 3 driving license will be an advantage
• Will need to have B1/B2 on A350, A380, A330Neo
• Have demonstrated high-level written and oral communication skills
• Possess strong negotiation skills
• Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience

Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the customers. Issues can be related to technical, spares, quality, commercial, safety, flight operations or any related subjects.

As Customer Support Director, your objective will include:

· Developing strong understanding of customer airline operations and creating support actions that can improve their business

· Anticipate issues arising that can be of impact to customers’ operations

· Developing and maintaining relationships with a portfolio of Airlines.

· Coordinate cross-functional support activities for your list of assigned customers.

· Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers

· Promoting the products and services developed by the ATR Customer Service Directorate.

ACTIVITIES

· Ensure daily contact with the Customers assigned to him/her on major support matters

· Monitoring of customers’ fleet utilization and anticipate any support requirements

· Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs

· Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.

· Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs

· Monitor Customer satisfaction and ensure proper communication is made on the matter

· Assist the Credit Management team in the efforts to collect on-time payments from the Customers

· Other duties as assigned.

PROFILE

· University degree or equivalent either in engineering or business management

· At least 7 years of professional experience in the following fields:

o Experience in an airline organization or in a position of customer support role

o Experience of aircraft manufacturer Customer Services organization and activities

· Understanding of aircraft systems and structures.

· Good knowledge of aircraft maintenance and operations.

· Commercial experience is a plus

· Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.

· Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints

· Frequent travelling is required

· Ability to work under stress conditions and ability to travel under short notice

· Languages: Fluent English. Chinese and French language speaking skill would be a plus.

· IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

Job Description

Home Appliance Repair Outsource Technician for Homeunited Repair Service

Singapore Business Registration : 26393700C - Since 1980

• Visit our website at www.homeunited-repair.com to know us more.
• See Our Mission at https://youtu.be/yje1Sae-ejY

Responsibilities

• Use Whatsapp heavily as operational communication with Customer and Office.
• Check EOT app for Job details proper and double check with customer service for error
• Run Daily Job orders and work independently with Senior Tech online Support.
• Send Google Map share route to customer to notify on the way.
• After Inspection, Provide quotation to customer and execute the Repair.
• Use our EOT Field management software - with Mobile Phone - Training Provided
• Collect Payment via PayNow / PayLah
• Issue Invoice onsite and send to customer via Whatsapp.
• Must have own transport to supporas this is like Grab system
• Make sure every orders given are complete or need to follow up buy parts/product or Complains.

Requirements

• Have a can-do spirit and a positive work attitude to work independently
• Willing to Learn and to Work as your own business
• Teamwork and Good Housekeeping skill for every job is needed.
• Must have own transport

Benefits

• Profit sharing 60% to Tech 40% to HomeUnited after less Cost.
• Annual leave at your own desire
• This is a sub contract system looking for Outsource Techs
• Annual Retreat AGM trip
• Monthly Incentive Reward
• Yearly Loyalty Commission Payout for HomeComplete Warranty Plan
• Training provided and opportunity for PUB Gas and Plumbing Licensing application
• Work More Earn More, Work Less Earn Less, Totally independent. No Discrimination Culture

Customer Accounts Executive role reporting to Deputy General Manager and General Manager, ensures that business process is followed while meeting customer expectations and keeping the process as effective and cost-efficient as possible.

Responsibilities include:

· Prepare quotes and invoices

· Liaise with Customer

· Safety Management and Human Factors

· Documentation and Data Input

· Continuous Improvement Initiatives

Aviation background and experience is a bonus.

• Analytical skills – need to be able to spot problems quickly and find the underlying causes so changes can be made
• Critical thinking – once problems are identified, solutions and improvements must be found. This might involve thinking about a process, procedure or problem in a completely new way.
• Attention to detail – as the people responsible for the sales and inventory process performed, as well as the people who notice and report on problems, every detail must be noticed and acted upon when necessary
• Numerical skills – statistical analysis and data analysis
• Communications skills – strong written and verbal communication skills are key. Must be able to relay potentially complex ideas to a wide range of audiences – both in personal consultations but also through company SOPs and documentation
• Team working skills – working as part of the team, and in close coordination with other teams throughout the facility (as well as potential for interaction with suppliers and customers)

Provide technical support to the Front Offices:
- Provide technical solutions to difficulties faced by operators/customers/Front Offices
- Perform visits to prominent operators/customers for technical reviews
- Analyse and issue Technical Agreements to keep engines in service
- Analyse downloaded engine data and parameters as required
- Present SAFRAN Helicopter Engines (HE) products and services during Symposiums and Customer Councils

Ensure product safety, reliability and improvement through the following activities:
- Lead investigations for in-service events
- Gather and analyse return of experience from the field and conduct investigations as required
- Review Health Monitoring Data for operators/customers under contract
- Perform ad-hoc customer visits to as part of crisis management

Support the SAFRAN HE business requirements:
- Lead cost optimization projects
- Participate in digitalisation projects
- Involve in contracts and program management review between Corporate and FO

- Travel between 4 to 10 times annually

Requirements:

- Degree in Aerospace/Mechanical Engineering or equivalent
- More than 5 years' experience in technical support, customer facing or MRO roles
- Good working knowledge in Gas Turbine Engines and/or Helicopter Systems
- Ability to work in a multi-project and cultural environment
- Excellent interpersonal and communication skills (both written and oral)
- Demonstrated ability to work in a highly dynamic environment and in a team setting
- Proven track record for resolution of engineering issues
- Confident to present in front of an audience or customers
- Good working knowledge in MS Office applications

PURPOSE OF THE JOB

The purpose of the Manager Sales & Customer Support is both:

- to implement sales strategies to grow/develop PBE revenues from his geographical area and

- to manage the customer support team assigned to his geographical area.

OVERALL OBJECTIVES

The Manager Sales & Customer Support is part of the Engineering & Maintenance division of Air France and reports to the General Manager “Power By Event” activity based in Paris. He is responsible for all the commercial activities & business development efforts in his assigned geographical zone.

The Manager Sales & Customer Support will have direct hierarchical management of the other customer support team of his region.

In order to succeed, the Manager Sales & Customer Support should:

1. Perform market research & have the correct network on market to participate in the sale forecast

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

3. Reach the allocated local sales targets with respect to turnover per product

4. Provide reliable & accurate feedback of his sales results

5. Secure the launching of new customer contracts

6. Monitor the activity and performance of our Business Unit in regard to our contractual obligations

7. Contribute to maximize revenue from already existing contracts

8. Measure the customer satisfaction and takes all necessary actions to improve it

9. Mentor & train junior Sales & Customer Support Manager

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

11. Lead & Manage hierarchically the customer support team of this zone

12. Be Responsible for all trade compliance and export control conformity in this zone

KEY RESULTS AREA

1. Perform market research & have the correct network on market to participate in the sale forecast

- Participates in budget drawing up sharing his experience and knowledge of his portfolio.

- Participates in developing and implementing a Sales action plan, in some cases to be shared with the GEMCO

- Makes and updates the ranking of his allocated prospects and customers

- Provides reporting to the GEMCO for turnover achievement and sales perspectives

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

- Maps his/her portfolio (geographical area) by identifying and characterizing all entities (airlines, freighters, lessors…)

- Build trustful and robust relationships with prospects and turn them into loyal customers

- Regularly visit his/her customer to stay close and be able to anticipate their needs

- Provide unsolicited offers and answer in time to the customers RFPs

- Involve the AFI management when required

3. Reach the allocated local sales targets with respect to turnover per product

- Is responsible for the financial turnover results of his portfolio

- Develops new opportunities and converts these into new leads and organizes and coordinates the offer review when necessary

- Drives the negotiations with the customer and provides with a business analysis of the lead at the end of the negotiation (including risk analysis)

4. Provide reliable & accurate feedback of his sales results

- Ensures management is informed on a regular basis on all matters related to his/her portfolio

- Issue reporting & KPI to the management on revenues & profit margin of his/her portfolio

- Contributes positively to the communication and coordination with the GEMCO

- Reports on his activities including trip reports after each customer visit, meeting, MRO, or social event.

- Fills in and updates the internal database with customer intelligence & info

5. Secure the launching of new customer contracts

- Defines with the customer all particular conditions and procedures to implement the contract.

- Launches the implementation of the contract with all relevant actors in the operational units

- Performs first configuration of the contract within the IT systems (ASTRE, Descartes, SAP) and secures its updates for the contracts of her/his responsibility

6. Monitor the activity and performance of our Business Unit in regards to our contractual obligations

- Measures performance due to his/her customers (KPI)

- Ensures that action plans are taken by operational Business units to reach contractual commitments

- Secures reliable coordination and communication with the Operational Customer Expert (CSE)

- Ensures the measurement of the financial performance of the contract leads the operational units in reducing

the costs linked with the contract and is responsible to secure and/or improve the financial margin of the contract.

- Drives regular “Performance Review” meetings with the customer about the service provided

7. Contribute to maximize revenue from already existing contracts

- Secures that additional and/or excluded services are invoiced and paid accordingly

- Solves invoices disputes with the customer

- Manage directly operational deals for high value or large scope (thresholds TBD)

- Follow the deal operationally (quotation, delivery, invoice, IT update…)

- Negotiate conditions (availability, pricing …) with the Product if necessary

- Contributes to the debt reduction

- Supports the transfer of customers from PBE to PBH, when deemed relevant by the Head of Customer Services: facilitates contacts, provides analyses of customer needs, favors sales speech, and facilitates contract negotiation.

8. Measure the customer satisfaction and takes all necessary actions to improve it

- Presents the customer satisfaction questionnaire to the customers (at least once a year for significant customers), collecting the answers and filling in the related database

- Participates in analyzing and synthesizing regularly the Business Unit satisfaction results for regular reporting in the BU Management meeting and to the Marketing department

- Participates in defining the action plan to improve the customer satisfaction

9. Mentor & train junior Sales & Customer Support Manager

- Mentor & guide younger CSM to learn and progress by sharing his experience

- Leads “lesson learned” sessions and provides debriefing to all the teams, support the whole team continuous improvement

- Gathers the team around the company’s targets and is able to create a positive and efficient team spirit

- Solves any conflicts in the team and create a trusty atmosphere

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

- Cooperation: Go beyond his scope and take the lead on some transversal topics in the benefit of the department

- Leadership: Knows how to convince external shareholders and management to take support our priorities.

- Performance: Get highly involved in helping the department to reach our revenue targets and budget reduction

- Transformation: Always challenge existing process and proactively work to simplify and share good practices

11. Lead & Manage hierarchically the customer support team of this zone

- Be Responsible for all commercial activities & business development efforts in his zone

- Define the commercial strategy for the team to achieve the assigned sale targets

- Hire, Manage, coach, Assess the team members performance to help them for their professional development

- Help the team to become autonomous and to take initiative. Gives clear prioritizes to the team and make sure everybody works in the same direction.

- Follow the workload vs available resources for his team and propose corrective actions when needed

- Solve any disputes, conflict that may occur in the team and make sure the team delivers

12. Be Responsible for all trade compliance and export control conformity in this zone

- As team manager, the Senior Sales & Customer support is responsible for all trade compliance requirements in his zone

- Perform screening and approves every new customer on his zone

- Raise awareness about trade compliance and export control requirements through his team

MAIN INTERFACES

External

• Customers & Prospects (airlines, lessors, MRO, etc.)

• Industrial partners (Airbus, Boeing, OEMs…)

Internal

• Account Sales Managers

• AFI KLM E&M Marketing &communication department

• Legal, Finance and Procurement

• Logistic Centers

• Shop Managers

• Customer Pricing Officers

• Customer Support Experts

• Customer Quotation Officers

REQUIRED KNOWLEDGE

• At least 10years of Component Products knowledge

• Commercial experience in selling component repairs, loans & exchanges

• Very good knowledge of Air France Industries environment & network

• Fluent in French as regular interactions with (French) management and (French) partner Sabena Technics

• Experience in multi-cultural team management

• Political sensitivity

COMPETENCIES

• Customer Focus

• Cross cultural awareness

• Excellence

• Team player

• Curiosity & Autonomy

• Excellent communication skills

• Problem solving minded

Job Objectives

Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.

Job Responsibilities

• Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers).
• Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims.
• Proactively update customers on status of enquiries and deliveries.
• Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables.

Secondary Responsibilities

• Ensure that customers receive full support for their spares orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering.
• Organize and conduct regular account meetings with the responsible departments, (eg. Sales & Support functions and others, as necessary) to share information and keep a global view on your customers’ activity which will include openly discussing order related issues to reduce possibility of issue escalation.
• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management.
• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.
• Directly contribute to the increase in customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance.
• In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand

Job Requirements

• Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry.
• Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint.
• Knowledge of Lotus Notes tools and SAP would be advantageous.
• Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage.
• Ability to work as a team player.
• Self-motivated and driven to work with a positive attitude.
• Desire to achieve results and advance with a fast growing organization.
• Proactive, customer oriented attitude and working style for both internal and external customers.
• Ability to work positively in an account team (i.e. Customer Order Desk / team with customer account allocation) environment.
• Ability to understand your customers to develop and propose creative solutions to issues is key for the position.
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
• Self-starter and able to work without constant direction while administering your customer portfolio.
• Proactively take initiative to ensure customer satisfaction.
• Structured in way of working
• Superior communication skills.
• Analytical skills.

For Airline customers in Asia region (several dozen of millions USD of revenues), you will be accountable for the final profitability of the business plan, responsible for the Customer satisfaction and for the cash collection. You will coordinate in a transversal mode the Customer Team, meaning all the company members in interface with the final Customer to ensure a good alignment on the strategy and the communication. The position is a very exposed one, with direct impact on CFM Brand, and requires high autonomy, Customer sensitivity, potential discussion on complex technical topic related to engine, appetite for negotiation, executive-like decision making, and high reactivity, in high intensity on a daily basis. Being based in Singapore enables to be close to Customers, as well as to GE partners. Good knowledge of CFM and Safran organizations is important to help getting approvals, as well as France-based-teams actions and supports.

Main roles & responsibilities:

- Manage the Customer Team dedicated to the Customers, and ensure good level of interface with GE (CFM Partner)
- Manage the Services Agreement in force (RPFH, Time & Material, Flight Line LRU) : ensure relevant KPI, monitoring and meetings are in place at the right level of the organizations

- Ensure Customer satisfaction, together with the respect of the financial objectives of SAFRAN

- Manage the contract / customer account in a Project mode with the other members of the Customer Team, to protect Safran interest while ensuring Customer Satisfaction,
- Share internally the Voice of the Customer ; define and make propositions to solve open items,
- Facilitate / ease customer operations, answer with efficiency to challenges, be pro-active in the resolution of operation and commercial disputes,

- Be accountable for the reporting at the appropriate level of the organization

- Ensure that contractual commitments are met; track and manage the revenues, the costs and the profitability of the Business Plan with the Financial controller team.

- Identify and mitigate the risks & opportunities of the contract, impacts on the business plan and ensure associated actions are engaged.

- Anticipate / capture weak signals to avoid any complaints
- Negotiate / obtain resolution on Commercial and operational open topics
- Participate to the Sales strategy together with the Sales Director of the account
- Dare to innovate: propose ideas and solutions on all aspect of the business.

• Frequent travels to Asia & Pacifica area will be required.

Requirements:

• Degree level
• Min 5 years of experience in a Customer / Product environment
• Intercultural mindset
• Financial skills, appetite for Customer relationship management and negotiation, ability to understand technical behavior of an aircraft engine

We are a neighbourhood cafe looking for experienced cook with at least 3 years experience in a fast pace kitchen environment.

Candidates should be well-versed in both local Chinese "zi char" and Western cusines, and able to handle all aspects of kitchen operations and food preparations.

In addition, the candidate is also expected to assist and multi-task with front-end duties which include servicing customers and cleaning duties.

Pre-requisites:

- Min. 2-3 years F&B experience in kitchen as a cook.

- Hardworking and able to work weekends and holidays required.

- Possesses Basic Food Hygiene certification.

- Able to prepare and serve a wide varieties of local zi char and

Western cusines.

- Be a team player, friendly and outgoing disposition.

Job Objectives

Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.

Job Responsibilities

• Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers).
• Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims.
• Proactively update customers on status of enquiries and deliveries.
• Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables.

Secondary Responsibilities

• Ensure that customers receive full support for their spares orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering.
• Organize and conduct regular account meetings with the responsible departments, (eg. Sales & Support functions and others, as necessary) to share information and keep a global view on your customers’ activity which will include openly discussing order related issues to reduce possibility of issue escalation.
• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management.
• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.
• Directly contribute to the increase in customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance.
• In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand

Job Requirements

• Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry.
• Able to commit to a contract period.
• Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint.
• Knowledge of Lotus Notes tools and SAP would be advantageous.
• Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage.
• Ability to work as a team player.
• Self-motivated and driven to work with a positive attitude.
• Desire to achieve results and advance with a fast growing organization.
• Proactive, customer oriented attitude and working style for both internal and external customers.
• Ability to work positively in an account team (i.e. Customer Order Desk / team with customer account allocation) environment.
• Ability to understand your customers to develop and propose creative solutions to issues is key for the position.
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
• Self-starter and able to work without constant direction while administering your customer portfolio.
• Proactively take initiative to ensure customer satisfaction.
• Structured in way of working
• Superior communication skills.
• Analytical skills.

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

Base Location: Seletar, Singapore
Company Website: https://www.wingsoverasia.com/

Responsibilities:

• Documentation completeness and accuracy during preparation, application & filing, and ongoing data & information update to ensure them being most valid and most up-to-date
• Submissions, monitoring and maintenance of data/information status in electronic data portals and platforms
• Handling of sensitive matters with a high level of confidentiality and discretion
• Coordination of logistics arrangements, external vendor management, and internal interdepartmental requests
• Track, follow-up and coordination of customers’ requests
• Support the timely communication to external customers and inter-company departments
• Support external customer marketing activities
• Generate required weekly, monthly and ad-hoc management reports
• Monitor and take action with company assets & inventory and ensure proper renewals and stock replenishment
• Support in ongoing assessment and monitoring of external customer satisfaction
• Other ad-hoc duties as assigned by WOA Management

Requirements:

• Strong and proven administration and organisational skills
• Strong and proven abilities in multi-tasking meeting deadlines
• Proactive, meticulous and work independently requiring minimal supervision
• Strong desire to learn and takes pride in the delivered work and results
• Process orientated mindset is highly desired
• Confidence in dealing with people of all backgrounds
• Able to interact with people in a positive and courteous manner
• Proficient in MS Office Suite – Powerpoint, Word, Excel
• High proficiency in MS Excel is highly desired
• Prefer with class3 driving license

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

Position Summary:

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Responsibilities:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programs to support customer needs
• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Requirements:

• High School Diploma/GED or equivalent
• Valid driver's license (Class 3)
• English language skills (e.g. B2 proficiency level or equivalent)
• Good communication skills
• Common courtesy and customer orientation
• Ability to work flexible schedules (Shift Work) and in various weather conditions
• To liaise with Thailand customer. Knowledge of Thai communication is essential

Desired Characteristics:

• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Ability to work calmly and effectively under pressure
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The Customer Services Technician (CST) primary responsibility is to deliver customer service experience. The goal is to drive success that improves customer satisfaction, maximises customer retention and increases profitability.

The CST will actively participate discussions across departments, Sales & Marketing / Supply Chain / Engineering / Customer Services, maintaining responsibility of timeliness and effectiveness of the Customer Services function.

The role will be heavily customer facing, and therefore the CST will be an ambassador of Dedienne Aerospace, its brand, ethics and business vision.

• Regional coverage of customers in Asia Pacific less China and South Asia
• Provide service and customer services in-house, during field visits or dispatches with tact and courtesy
• Responsible for quality on-site installation, commissioning, maintenance, reparation, modification and test tasks at customers’ sites
• Diagnose errors or technical problems and determine/render proper solutions
• Practise continuous improvement by keeping up-to-date knowledge of new products/services, equipment modifications/maintenance/reparation and related technical information
• Take initiative to promote organisation’s products/services while performing field visits or dispatches
• Verifying, by visual and technical inspection, incoming goods in accordance to purchase order specifications and conformance with refining practices which requires positive material identification, testing and measuring, etc.
• Tagging all incoming material required for inspection and locating
• Locating all incoming stock and non-stock material to appropriate bin locations or specified storage areas after receipt verification
• Determining methods of storage, identification, and stock location, considering commodity, dimension and weight limit, turnover, floor loading capacities, and required space
• Pick requested stock material via electronic pick lists or verbal, emergency requests and delivering to specified areas manually, in accordance to weight/body limitations, order picker, or forklift
• Packaging of stock and non-stock material in accordance to specified procedures in preparation of shipping
• Shipping out material or non-conformance receipts via vendor trucks, air/sea/land freight in accordance with specified procedures
• Stock taking in accordance with specified area procedures to assure accurate inventories
• Assist with general logistical arrangement, documentation and filing
• Storage and filing of all paperwork associated with operational responsibilities
• Substantial business travel, approximately 30% of time, will be expected to fulfil the Customer Services Technician role
• A Visit Report must be completed and sent to all relevant parties in a timely manner

• Candidate must possess at least a Diploma in Engineering (Aviation/Aeronautics/Astronautics/Mechanical) or equivalent
• And / Or at least 2 year(s) of working experience in the related field is required for this position
• Applicants must be willing to work in Seletar Aerospace Park

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Responsible in campaign management and ensuring timely end-to-end campaign execution. From conceptualization to cost analysis, working out operational process, technical enhancements and digital implementation as well as getting clearance for necessary approvals.
• Initiating discussions with Product, Actuarial, Risk and Compliance on campaign offer, work out financial projections and getting campaign paper approval.
• Lead discussions and provide campaign requirements to Technology and Operations team, accountable towards successful campaign implementation for frontend and backend systems.
• Conceptualizing product campaigns for existing customers by working closely with Product Development team and keeping the team’s Objective Key Results in mind.
• Ideating customer promotions to drive business outcomes and creating a frictionless technical implementation for our distribution channels.
• Working closely with Marketing Specialist in the team to come up with campaign proposition for different existing customer segments. Communicate key marketing message to internal and external customers through various digital platforms.
• Presentation on campaign proposition effectively to internal stakeholders including conducting sharing sessions with our financial services consultants. Ability to answer queries and refine campaign process through suggestions received from stakeholders and distribution channels.
• Leverage on campaign data analytics to provide recommendations to optimise campaign performance including post campaign analysis.
• Perform other responsibilities periodically assigned by supervisor

Requirements:

• Degree holder in Business or relevant fields
• 3-5 years of Marketing or Product Management experience within the insurance industry is required.
• Applicants from Banking and Finance industry are also encouraged to apply.
• Strong communicator who is able to work with multiple cross functional teams 

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

• Posses strong communication,interpersonal and management skill
• Energetic, patience and positive attitude
• To provide direction to the employees in the operation
• Able to lead, work independent and in a team
• To look into staff concerns and their well-being to create well-developed employee friendly culture
• Able to get along well with staff to ensure smooth floor operations
• Ensure a safe working environment to reduce risk of injury and accidents
• Managements of shifts which include scheduling and planning of staff
• Improvise system and service of the restaurant
• Ensure the restaurant adheres to food hygiene safety procedures
• Ensure a safe working environment to reduce the risk of injury and accidents
• Checking on equipments in proper working condition
• Arrange for service and upkeeping of equipment according to the authority requirement
• To check and monitor the stocks of supplies
• Has knowledge to source and negotiate with suppliers
• Improvise to upgrade the restaurant image including the service, cleanliness and appearance standards
• Must be willing to work on evenings, weekends and public holidays

Job Responsibilities include, but not limited to

1. Checking of membership (for Member only) and Handicap Card of Members, Guests and Visitors.

2. To issue Debit Note and Green Fee Tab to Guests and only Green Fee Tab to Visitors.

3. Collection of Green Fees and Buggy Fees.

4. To take Time Sheet Booking through phone and remind Members to fax or call personally to give the date and time of play, details of their membership and handicap, and that of their guest(s)

5. To allocate caddies to golfers (if requested), on a first-come-first served basis.

6. To attend to telephone inquiries.

7. To update and maintain scoring of handicap system and to assist in other clerical duties.

8. Notwithstanding the above, is expected to undertake other administrative duties as and when assigned by Superior.

9. 6 days rotating shift work.

Staff transport is provided at Khatib and Seng Kang.

· Form a routine schedule to visit our Customers periodically to appreciate feedback and take note of customer’s

office hierarchy changes and/or any information deems fit to our Company positioning.

· Handle all customer feedback and refer all inquiry to the department heads, within the shortest possible time.

· Assist ion all potential sales and existing programs enhancement within customer relation scope of work.

· Independant, Resourceful and Deciplined.

· 5 Years in Aerospace Industry or > 5 years in Similar Designation

Customer Service Executive

(Part time) Seletar

(Full Time 4/5 Day Week)

• Opening and closing of outlet
• Maintain cleanliness and image of outlet
• Receive garments from customers and advise them on the process
• Sort laundry according to fabric & colours
• Collect and report daily payments received
• Other general tasks assigned

Requirements

• Pleasant and friendly disposition
• Good attitude
• Attention to detail
• Experience in retail or laundry and dry-cleaning is beneficial, but not necessary
• Able to work independently
• Willing to learn
• Training and guidance will be provided

Working hours

• 1/2/3/4 days per week (number of days and which days can be discussed) for part time
• 4/5 days per week full time
• 10am to 10pm
• Aircon environment
• Located at Yio Chu Kang/Seletar
• Whatsapp 93677793 for more info

Scope:

- Prepare for restaurant service

- Set dining tables

- Ensure dining area and service area are continually clean

- Set up cash register

- Take orders

- Prepare and serve all cold and hot beverages ordered

- Serve food orders

- Interact with customers and colleagues from diverse background

- Present bill to guests

- Process various payment methods

- Maintain professional image at workplace

- Maintain safety, hygiene and health at workplace

- Any ad-hoc duties as assigned by Manager

*Full timers rate : SGD2000 & above

*Part timers rate : Friday & Weekend rate @ $12/hour, Monday to Thursday rate @ $11/hour

*Position and salary offered will commensurate with experience, skills and interview outcome

*Training, staff meal and uniforms provided

Requirements:

- Must be willing to work a variety of day/night and weekend shifts

Walk in or Call / Whatsapp 8711 8677

Job scope:

- Handle inquiries through various channels, addressing customer needs promptly.

- Maintain good relationships with the customers

- Entering customers’ profile into the computer

- Work closely with operations team and handling documentation

- Provide excellent customer service, address issues promptly, and assist in process improvement tasks.

- Any other duties assigned by Membership Manager

Requirement :

- Customer service experience

- Basic computer and Microsoft Office knowledge

- Entry level are welcome to apply

*Position and salary offered will commensurate with experience, skills and interview outcome.

Interested candidates, please send/email your detailed resume, stating qualifications, experience, current and expected salaries, together with a recent photograph via email to [email protected]

Trovato (www.trovato.sg)
Cafe | Restaurant | Bar

We are looking to expand our team of service crews. Do look us up and contact us if you are keen to learn in the F&B industry.

Highlights:
· Part Time: Timing of shift can be discussed
· Full Time (5 days work week)
· Incentive scheme for Full-time (after 6months)
· No experience welcome/Students welcome

· Meals provided
· $8-14/hour (Part Time)
· $1800-$2500 (Full Time)

· Yearly bonus (Full Time only)

Service Crew (Job Scope & Responsibilities):
· Table duties (Ordering, service and clearing)
· Assist to show customer to table
· Able to recommend drinks to customers when prompt
· Day to day pre-opening and closing SOP
· Housekeeping of work area and premises
· Ad hoc duties when needed

What we need from you:
· Cheerful, energetic and sociable
· Positive learning and sharing attitude
· Team player
· Responsible
· Willing to work on weekends/public holidays

Would be a bonus if you have:
· Some experience in table duties
· Not afraid to step up/think on the job

WhatsApp 8842 9826 to apply!
Email [email protected] to apply!