Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Generate sales leads
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Description

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

Benefit

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asias Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. Its uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Nets facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Highlights

• We provide benefits such as Medical and Insurance
• We offer great remuneration packages
• Multi-Award Winning Brand

Job Description

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(S) of experience in Similar Position

• Good interpersonal and communication skills

• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)

• Requires a sense of urgency

• Able to work independently with minimal supervision

• Good team player, positive attitude and willing to learn

• Able to commit retail hours

• Interested Participants please submit your CV

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative and novel solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to speak and write in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Marine Innovation is at the forefront of maritime technology, specializing in advanced navigation and communication solutions for the shipping industry. We pride ourselves on innovation, quality, and our commitment to unparalleled service standards.

Job Description:

We are seeking a highly skilled and motivated Navigation and Communications Field Service Engineer to join our dynamic team. Based in Singapore or India, this role involves traveling to various shipyards and anchorages, providing expert installation, maintenance, and repair services for our state-of-the-art navigation and communication systems. The successful candidate will play a crucial role in ensuring the operational excellence of our maritime clients, delivering solutions that enhance safety and efficiency at sea.

Key Responsibilities:

- Travel to shipyards and anchorages to perform installation, maintenance, and troubleshooting of navigation and communication systems.

- Conduct on-site training for clients' crews, ensuring they are proficient in the use and maintenance of our systems.

- Provide technical support, advice, and solutions to clients, both remotely and on-site.

- Collaborate with the engineering team to improve product reliability and serviceability.

- Prepare and submit detailed service reports, documenting all work performed and recommendations for future service.

- Stay up-to-date with the latest industry standards, regulations, and technology advancements.

Qualifications:

- NITEC or Higher NITEC, Diploma in Electronics Engineering, Marine Engineering, or a related field.

- Proven experience as a Field Service Engineer, preferably in the maritime industry.

- Strong knowledge of maritime navigation and communication systems.

- Ability to diagnose and resolve complex technical issues effectively.

- Excellent communication and interpersonal skills, with the ability to provide training and support to clients.

- Willingness to travel extensively to various locations, including shipyards and anchorages.

- Ability to work independently in challenging environments.

- A General Operator Certificate (GOC) is a plus.

We Offer:

- Opportunities for professional growth and development within a leading company in the maritime industry.

- Dynamic and supportive work environment.

- Travel opportunities to various global locations.

- The chance to work with cutting-edge maritime technology and make a significant impact on the safety and efficiency of maritime operations.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Officer helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Miminum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Diploma in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations (as a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.

Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.

Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.

*Please note that the role will require 20% travel due to the regional portfolio.*

Key Responsibilities

The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.

1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.

2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.

3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.

4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.

5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.

6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.

7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.

Qualifications

At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).

Skills & Competencies

· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.

· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.

· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.

· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.

Experience or qualifications that are critical to this position.

· Experience leading and implementing complex enterprise projects.

· Experience leading a team and engaging senior stakeholders.

· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.

· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.

· Experience working in an Agile environment (desirable)

· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.

· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.

Brief description of the Restaurant

First opened in 2012, Baker & Cook is Singapore’s only true artisan bakery & foodstore. Our bakery products are hand-crafted and made with time honoured processes with honest ingredients. Baker & Cook is the creation & pride of celebrated Global Baker, Dean Brettschneider.

Job Descriptions

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Job Requirements

• Passionate about service and people
• At least GCE “N” level or its equivalent
• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Those with no experience are welcome to apply
• Good team player and self-motivated
• 6 days work week and able to work on weekends/public holiday

Benefits

• GP, dental, birthday vouchers, staff discount, employee meal

Working hours

• 6 days work week; outlet operation hours: 7am - 10pm

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

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The Service Contracts Analyst oversees complex portfolios of service and maintenance contracts for a specific geography. They will be a key point of contact for contract management issues, responsible for ensuring contracts perform as intended, committed margins are achieved and exceeded, business through those contracts grows, contract improvements are captured (T&C, SLA, Pricing) either during the contract term or on contract renewals, risk is managed and appropriately flowed into the supply chain or shared with customers and that customer expectations are addressed.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Build and maintain a detailed understanding of a portfolio of service contracts, terms, pricing and business-case.
• Support to establish suitable KPIs.
• Monitor, analyse, report and action contract performance incl. revenue, cash, cost, profit, SLA.
• Manage detailed commercial contract mechanisms and requirements incl. price revision formulas, reconciliation, calculation of service credits etc. Work with service team to agree penalty mitigation strategies.
• Ensure appropriate contractual requirements flow down mechanisms are deployed internally and externally.
• Prepare and support regular contract reviews with customers and internal stakeholders.
• Track and action risk and opportunity across the portfolio of contracts
• Support continuous profit improvement, cost and cash optimisation projects working with specialists functions.
• Support sales teams with contractual changes and drafting of contractual terms, working within Financial and Legal DOAs
• Develop a contract renewal timetable for the contract portfolio, enabling on time renewal and optimal business outcomes.
• Build a consolidated service contract revenue and profit forecast, demand planning and contract related data.
• Ensure installed base data (hardware and software) is maintained up to date post installation through to decommission.
• Contribute to central function efforts to improve contract templates and service offerings.

EDUCATION & EXPERIENCE:

Education/Training:

• Bachelor’s Degree or equivalent in legal or financial field

Experience:

• Data analysis experience of £m business
• Optimisation of significant £m contracts for service, delivery of margin and revenue improvements
• Good communicator with the people outside of direct reporting relationships in a matrix structure
• Engineered products with a significant aftermarket and service business in B2B/B2G setting.

Knowledge/Skills

• Business and analytical skills
• Financial and commercial acumen, cost management
• Expertise in pricing, negotiation, proposal and contract drafting.
• Understanding of contract law in APAC
• Change management and business improvement
• Project and Programme Management
• Risk Management
• Knowledge of SAP

Competencies

• Self-motivated and results-driven
• Problem-solving skills and leading teams to deliver solutions.
• Able to make effective, timely reporting by sourcing and analysing critical information.
• The ability to engage, challenge, effective teamworking and internal / external relationships.
• Excellent written and spoken English, other language (like Japanese/Korean/Thai) will be benefit
• Outstanding communication skills

Please note that only shortlisted candidates will be contacted. Kindly email your resume to [email protected]

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee

VWTS is an industry leader in solving the world’s most pressing water reuse, industrial, irrigation, municipal, and drinking water needs. Through desalination, advanced membrane, separation solutions, and water reuse and wastewater management and process technologies, Veolia delivers added value to its customers.

The Field Services provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate troubleshooting action or short-term planning and plan for long term preventive action.

Reporting to the Field Service Leader (Singapore), specific responsibilities for the position include but not limited to:

Field Services Engineer – Water Treatment System

Responsibilities/Job Descriptions:

• Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of VWTS products

• Provide on-site interpretation of data and technical instruction

• Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

• Assist customer in scheduling maintenance and workload

• Assure that equipment and parts meet established schedules

• Review reported malfunctions and identify / analyze any undesirable trends

• Make recommendations on findings

• Review effectiveness of maintenance actions in order to identify training needs

• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

• Manage, Operate and Maintain water treatment plant contracts

• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for EHS and production emergencies

• Initiate & implement required modification and retrofit projects (Value-Added Projects)

Requirements:

• Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or maintenance position for water & process treatment field).
• Ability and willingness to travel within territory.
• Must be proficient with Microsoft applications
• Degree Holders in Electrical/Instrument background with > 5 years’ experience in the relevant may apply.

Added Advantages:

• Possess experience in managing site team consist of 4 – 6 team members
• At least 6 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)
• Experienced on control system (SCADA or HMI)
• Strong Knowledge on water treatment system: UF, RO and EDI/IX
• Strong oral and written communication skills
• Able to interface at all levels of the organization both internally and externally
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,500 with Bonus
• Working location at AMK

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys.
• Troubleshoot customer issues over the phone.
• Other adhoc duties as assigned by supervisor

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Has a pleasant, patient and friendly attitude
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Meticulous and Excellent with details
• Service-oriented, pleasant personality and able to work under pressure

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

PRODUCT AREA

In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.

JOB DESCRIPTION

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Qualifications

JOB RESPONSIBILITIES

• Lead a small engineering team with diverse expertise and grow team members.
• Work with stakeholders to define the team roadmap.
• Build and expand LMS and Content Platform systems to meet new Search and Google content and product needs.
• Develop scalable systems, from ingestion to indexing, content understanding and quality pipelines, and serving.
• Collaborate with Ranking, Infrastructure, API, and other content library teams to deliver a complete service.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 5 years of experience in software engineering, or related technical field.
• Experience working with Java or C++.

PREFERRED QUALIFICATIONS

• Experience managing small team.
• Experience in Search or Media related indexing, serving, and media pipeline systems.
• Experience in Computer Vision and Machine Learning.
• Excellent communication and cross-team/function/timezone collaboration skills.

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.

PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

As a Demand Generation Specialist, you will focus on growing consideration marketing objective and ensure the success of our customers, including advertisers, agencies/partners, and internal stakeholders. You will lead programs that drive growth of our clients and partners and will represent our diverse product portfolio with the focus on performance campaigns. Additionally, you will develop and drive narratives and Go-To-Market solutions for Agencies and Partners around our Objectives and Key Results (OKRs), while identifying product gaps and communicating them to cross-functional teams in order to consolidate and influence product direction.

Qualifications

JOB RESPONSIBILITIES

• Define and drive product initiatives and achieve goals that deliver meaningful impact to users, advertisers, agencies, partners, and Google’s growth.
• Manage and define the solutions roadmap for the market and partner with Sales teams to enable them to co-achieve in-market growth objectives.
• Manage projects across multiple stakeholders, including leaderships, sales members, product teams, marketing teams, and other partner support teams.
• Engage with customers and partners, including agencies in collaboration with our initial-line teams, to assist in distributing new products and stay attuned to their challenges and needs.
• Provide product updates with local stakeholders to empower them and gather feedback to influence global product roadmaps by providing insights to global product teams.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in Sales, Business Strategy, Product Planning, Product Specialist, or Marketing.

PREFERRED QUALIFICATIONS

• Experience with customer facing engagements and leading client meetings.
• Understanding of Google's advertising products.
• Ability to create strategic data-driven recommendations.
• Excellent problem-solving skills and exceptional business judgment.