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We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

ROLES & RESPONSIBILITIES

• Attending to customer enquiries via email or phone call.
• Calling Agent/Supply Boat & Vessel for POD endorsement.
• Data Entry
• Support Daily Operation
• Cash Handling and submission to Finance
• 3rd party documents Handling.
• Complete other tasks assigned by Operation and Logistics Manager

WORKING REQUIREMENTS

• Secondary, GCE N or O Level, ITE or equivalent
• Fluent in spoken & written English
• Minimum 1 to years relevant working experience
• Knowledge of MS- Office tools and AX system.
• Strong team player with a positive attitude, good communication，
• Hardworking
• Strong sense of responsibility
• Problem solving and innovation skills
• A good judgment with the analytical skill
• A rigorous work attitudes
• Hold fast to Confidentiality Rules and Regulations

Who You'll Work With

The Service Planner works within the Service Logistics Organization at Arista, and plays a key role in enabling the success of Arista’s post-sales Support offerings, which includes Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista’s end customers. The Service Logistics Organization within Arista is responsible for Arista’s Service Supply Chain, including Arista’s global network of service depots; planning of spare parts inventory across those depots; rapid delivery of hardware replacements to end customers; reverse logistics of RMA returns from customers; and the repair and reuse of customer-returned inventory.

Working within Arista’s Service Planning team, the Service Planner is responsible for planning stocking levels for critical spare parts across Arista’s service depots, executing related supply plans, and achieving on time delivery of hardware replacements to customers.

What You'll Do

• Plan inventory levels across Arista’s service depots to support customer service contracts
• Drive inventory levels to achieve on time delivery of advance replacements against 2 hour, 4 hour, and Next Business Day SLAs
• Define minimum stocking levels to hold in each depot based on install base, RMA rates, and lead time to replenish inventory
• Optimize inventory levels such that on time delivery goals are achieved while minimizing inventory investment
• Publish service demand to Repair Operations and prioritize repair output to fill minimum stocking levels in service depots
• Drive new orders with Manufacturing for inventory that cannot be sourced from Repair.
• Execute inventory movement and inventory transfers across service depots, rebalancing inventory as required
• Oversee inventory metrics for Service Depots – including hit rate, fill rate, and repair-to-new-buy ratio
• Develop and manage service inventory plans for new products as they are released by Arista’s R&D teams
• Review disposition of Engineering Change Orders as submitted by Engineering, driving required actions on Service Depot inventory, and ensuring inventory freshness
• Collaborate with peers to develop processes across Arista’s Service Supply Chain, including RMA Management, Inventory Management, Depot Operations, and Repair Operations
• Collaborate with peers in the development of systems and tools across Arista’s Service Supply Chain

Position Overview: The role is responsible for overseeing and managing the planning, execution, and delivery of IT projects within an organization. They collaborate with various stakeholders, including business leaders, developers, system administrators, and end-users to ensure that projects are completed on time, within budget, and according to the defined scope and quality standards. The Senior Executive, IT Projects plays a crucial role in aligning technology initiatives with business goals and ensuring efficient and effective project execution.

Key Responsibilities:

1. Project Planning and Scope Definition:

• Define project objectives, deliverables, and scope in collaboration with stakeholders.
• Create comprehensive project plans, including timelines, resource requirements, and dependencies.
• Identify and manage potential risks and issues and develop contingency plans.

2. Resource Management:

• Coordinate with various teams and departments to ensure resource availability and allocation.
• Monitor resource utilization and make adjustments as necessary to optimize project outcomes.

3. Project Execution and Monitoring:

• Monitor project progress, ensuring adherence to project plans and timelines.
• Conduct regular project status meetings, communicate updates to stakeholders, and address any concerns or issues.

4. Stakeholder Management:

• Collaborate with stakeholders to understand project objectives and expectations.
• Establish and maintain strong relationships with key stakeholders.
• Communicate project progress, risks, and issues in a clear and timely manner.

5. Quality Assurance:

• Conduct thorough testing and validation of project outputs to ensure functionality, reliability, and user satisfaction.
• Monitor and report on project performance metrics, identifying areas for improvement and implementing corrective actions.

6. Change Management:

• Coordinate with stakeholders to communicate and manage change effectively.
• Anticipate and address potential resistance to change and proactively mitigate risks.

7. Project Documentation and Reporting:

• Maintain accurate and up-to-date project documentation, including project plans, status reports, and other relevant records.
• Prepare and present regular project reports to stakeholders, highlighting key achievements, risks, and recommendations.

8. Support:

• Respond to end-user requests for technical assistance via phone, email, or in-person.
• Provide step-by-step instructions and guidance to users on problem resolution.
• Escalate complex issues to appropriate IT teams or external vendors, as needed.

Job Requirements:

• Diploma/Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Good understanding of project management methodologies and best practices, particularly in Agile Scrum
• Excellent organizational, communication, and leadership skills.
• Knowledge of IT infrastructure, systems development lifecycle, and software development processes.
• Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
• Strong problem-solving and decision-making abilities.

The main objective of this role is to support GustoMSC's customers in keeping the company's offshore equipment, such as heavy lift cranes, electrical and hydraulic jacking systems, skidding systems, and fixation systems, fit for purpose and safe to operate. As a Service and Commissioning Engineer, you will represent GustoMSC while performing inspections, installations, commissioning, repairs, upgrades, and troubleshooting on this equipment worldwide.

Duties & Responsibilities

• Ÿ Perform inspections, installation, FATs, commissioning, repair, upgrading, troubleshooting, and related service work on GustoMSC’s GLC-2000-ED-SB cranes, NG-9000C jacking systems, and other similar GustoMSC offshore equipment at a software, electrical, hydraulic, and mechanical level.
• Ÿ Supervise maintenance on the assigned GustoMSC equipment such as the GLC-2000-ED-SB cranes and NG-9000C jacking systems.
• Ÿ Provide client support during rig moves and jacking trials involving GustoMSC equipment.
• Ÿ Advise customers on the use, spare parts, maintenance, and potential updates/upgrades for GustoMSC's crane, jacking, and other offshore systems.
• Ÿ Prepare work method statements and accurate, thorough reports related to servicing and maintaining GustoMSC equipment.
• Ÿ Provide technical customer support from the office on GustoMSC's crane, jacking, and other offshore product lines.
• Ÿ Be available for 24-hour callouts when issues arise with GustoMSC equipment.
• Ÿ Carry out work on GustoMSC systems to the highest quality standards.
• Ÿ Conduct pre-job meetings and toolbox talks specific to GustoMSC equipment.
• Ÿ Promote a safety and quality culture around the use and maintenance of GustoMSC designs.

Skills & Experience required.

• Ÿ Vocational Diploma or Certificate or Associate Degree in mechanical, hydraulic, mechatronics, or electrical engineering and/or Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics, or electrical engineering, with a focus on heavy industry or offshore equipment.
• Ÿ Approximately 5-15 years of relevant work experience in maintaining and servicing GustoMSC's GLC-2000-ED-SB cranes, NG-9000C jacking systems, and other similar offshore equipment, including experience in leading a multi-disciplinary commissioning team.
• Ÿ In-depth knowledge of the technical specifications, operation, and maintenance requirements of GustoMSC's crane, jacking, and other offshore product lines.
• Ÿ Ability to troubleshoot, repair, and upgrade GustoMSC equipment at a software, electrical, hydraulic, and mechanical level.
• Ÿ Experience in leading a multi-disciplinary commissioning team.
• Ÿ Proficient in Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint, for reporting and documentation related to GustoMSC equipment.
• Ÿ Fluent in written and spoken English for effective communication with GustoMSC's international clients.
• Ÿ Strong reporting and customer service skills to support GustoMSC's aftermarket services.
• Ÿ Safety-conscious and able to follow procedures and policies specific to working on GustoMSC offshore equipment.
• Ÿ Willingness to work abroad, including offshore, and be available for evening/weekend work when GustoMSC equipment requires attention.

Quality Essential Desirable Qualifications:

• Vocational Diploma or Certificate (e.g., BTEC, City & Guilds, NVQ) or associate degree in mechanical, hydraulic, mechatronics or electrical engineering and/or
• Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics or electrical engineering
• Bachelor's Degree or University of Applied Sciences Degree in mechanical, hydraulic, mechatronics or electrical engineering

Experience:

Minimum 5 years

Quality Assurance

• Ÿ Comply with quality assurance procedures, contribute to quality improvements, and suggest preventive/corrective actions to enhance quality.
• Ÿ Ensure all work on GustoMSC equipment meets company standards by implementing quality control measures, maintaining records, and participating in audits.
• Ÿ Identify quality issues, report non-conformances, and assist in developing quality improvement initiatives for GustoMSC's aftermarket services.

Training

Participate in training where required.

Health, Safety and Environment

• Ÿ Carry out all duties safely and in compliance with health & safety policies, procedures, and regulations.
• Ÿ Identify and report any safety hazards or unsafe conditions related to GustoMSC equipment.
• Ÿ Promote a strong safety culture and lead by example in safe work practices.

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any discipline or at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience

Processing bill of ladings, commercial invoice, packing list and other shipping related documents. Declare tradenet permits, liaising with customers, shipping companies, local vendors and overseas counterparty. Manage entire end to end shipment arrangement.

Provide customer service support to sales department.

Email resume to [email protected] or call 62643988 ext. 209 (Poh Lin).

Job Description & Requirements

Roofing Service Technician handle roof construction and maintenance and make sure this part of a building stays structurally sound. Typical activities listed on a Roofing Laborer's resume example are inspecting roofs, detecting problems, choosing materials for repairs, applying insulation, and replacing shingles.

Need to carry out a variety of duties depending on the organization they work for. Based on job listings we analyzed, these duties typically involve:

Inspect Roof Damage

Roofing Service technicians need to inspect roofs to check for any damage to the shingles, tiles, or waterproofing, and identify areas where repairs need to be made.

Estimate Costs

Estimate the labor and material costs for each job and determine whether additional weatherproofing or insulation will be required.

Install Insulation

To make the structure more energy efficient, roofing laborers install insulation or vapor barriers and cut materials to fit the corners and walls so that everything is sealed and leak-proof.

Choose the Right Materials

We need to ensure that the correct materials are used for the job, from wood and slate to asphalt and steel.

Keep the Construction Area Tidy

To meet health and safety regulations, roofing Service Technicians ensure that the construction and work areas are kept clean and tidy, and that any dangerous materials or tools are kept out of walkways to prevent accidents

• Teamwork – Need to work effectively and professionally with other members of the construction team. They must maintain a professional demeanor when working with colleagues and assist when it’s needed
• Math skills – whether making measurements or calculating the quantity of materials needed, must need math skills to carry out their job correctly.

ALL RACES WELCOME

Duties and Responsibilities

• To provide timely and effective response and technical support to assigned projects;
• To assist with onsite troubleshooting, maintenance & repair work, as well as installation and commissioning of machines and equipment;
• Attend inspection works and make adequate explanation to customers for the technical issues
• To support the Supervisor and/or Project Leader at all aspects of the project;
• To provide 24x7 standby technical support for after office customer requirements;

Requirements:

• Diploma /Degree in Mechanical Engineering or its equivalent;
• Min 2 years marine experience preferred
• Able to work comfortably with Microsoft office packages, i.e. Excel, Word;
• Good knowledge in marine diesel engine
• Be assertive, independent and proactive
• Able to multi-task;
• Able to travel overseas within short notice
• Possess good interpersonal skills and excellent team spirit
• Possess class 3 driving license

Admin + Customer Service ( Work from Home/Overseas ) - $600 to 900 SGD per month

We need one person to help us do our sales admin stuff and handle customer enquries.

Monday to Friday 9am to 6pm. You will need to turn on your zoom while working.

Saturday 9am to 1pm.

You can work from home / overseas.

Kindly whatsapp only to 88661958 (JAY) with

1. Name

2. Resume

3. Any past experience

Thank you so much

BASIC FUNCTIONS

We are looking for Marine Senior Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSBILITIES

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS/REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment, as well as outstanding written and verbal communication skills in English and Chinese

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

Job Description

· To be able read Hydraulic Circuit Drawings

· Experience in Heavy machinery related to hydraulics such as crane, winch & HPU tc..,

· Experience working in any Marine Vessel /Ships

· Has Knowledge in Instrumentation & Motor Control

Job Requirement

· ITE in Mechanical

· Able to write Service Report

· Able to follow the safety procedure

· Computer Literate

· Can work independently

· Willing to work overseas & accept offshore/onboard assignment

Job Benefits

· AWS

· Excellent learning environment

· Training Provided

· Onboard Allowances

· Group Personal Insurance/ Group Personal Accident Insurance

· Annual leaves starting with 14 days and up to 21 days

Job Description

· To be able read Electrical/Instrumentation Drawings

· Experience in Electrical wiring troubleshooting

· Has Knowledge in Instrumentation & Motor Control

Job Requirement

· ITE in Electrical

· Able to write Service Report

· Able to follow the safety procedure

· Computer Literate

· Can work independently

· Willing to work overseas & accept offshore/onboard assignment

Job Benefits

· AWS

· Excellent learning environment

· Training Provided

· Onboard Allowances

· Group Personal Insurance/ Group Personal Accident Insurance

· Annual leaves starting with 14 days and up to 21 days

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

RESPONSIBILITIES

• Proudly represent the company in all areas, present all information regarding global service possibilities and new products in our offer
• Perform inspection and provide maintenance of all Marine Fire Safety products (fixed and portable Fire systems, portable equipment)
• Reporting any conditions that negatively impact the quality of the services to the supervisor
• Reporting any delays in the service schedule to the supervisor
• Recording the correct usage of spare parts from inventory
• Prepares required paperwork for certificates
• Provide technical assistance as needed to Service Planner
• Recording the correct usage of spare parts from inventory
• Inspect and maintenance of Company property (equipmentand tools)

Additional task include:

• Assist other departments when manpower requirements warrant this and asdesignated by your supervisor
• Give input to your supervisor on improvement of ourservice process when you become aware of such opportunities
• Keeping the company’s premises in a clean and presentable condition, which includes cleaning up the workspace and storage areas (inside and outside thebuilding) and depositing waste in the appropriate dumpster
• Condemn and dispose of MFS items as instructed by yoursupervisor

You are further expected to:

• Able to work on the Customer’s / vessels schedule (weekends, overtime)
• Show willingness to self-training and learn both frommembers within the service team and
• members from other parts of the organization
• Be a team player.
• Have a positive, professional and helpful attitude towards colleagues and customers

BENEFITS

• AWS 1 month
• Company Performance Bonus
• Phone Allowance
• Birthday Leave
• Medical Benefits

Service Technician

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Technician to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager. This role will also require travelling within Singapore. Reporting to the Service Supervisor, this role provides support for all Cummins products, primarily in Automotive, Industrial and Marine applications, in a combination of workshop and field work. You will respond to engine breakdowns and provide technical analysis of failure, warranty support and troubleshooting engineering issues. Previous experience in a similar Service role, and knowledge of High-Speed Diesel engines, is essential.

This position offers a long-term career with a global organisation in the power industry and could be the next step in your successful Service career.

In this role, you will make an impact in the following ways:

Responsibilities:

· Diagnoses and completes repairs to engines at the customer’s site.

· Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

· Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

· Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

· Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

· Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

· Identifies additional service opportunities with customer.

· Completes training in line with skill and business requirements.

· Maintains service vehicle and tools for cleanliness and proper operation.

· Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

To be successful in this role you will need the following:

· Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Customer focus - Building strong customer relationships and delivering customer-centric solutions.

· Develops talent - Developing people to meet both their career goals and the organization’s goals.

· Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

· Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

· Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

· Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

· Electronic Service Tool Application -Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

· Product Repair and Maintenance -Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

· Engine Systems Interactions -Interprets and analyses the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

· Health and Safety Fundamentals -Champions and models proactive health and safety behaviours by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Preferred Qualifications:

· Apprentice Trained Engine Technician (Preferred)

· Vocational diploma from relevant technical institution

· Locally valid driving permit

· This position may require licensing for compliance with export controls or sanctions regulations.

· Basic level field service work experience

. Good to have work background either mechanical or electrical or both.

· At least 3 years relevant work experience preferred.

· Intermediate level knowledge of and/or experience with engine products

· Customer service experience

· Preferably with Singapore Class 3 or above driving license.

· Able to write and speak in English language.

· No cross-border relocation support provided.

Compensation and Benefits

· Salary rate commensurate with experience. Flexi Benefit. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical / Hospitalization Insurance.

At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process. Your role will involve coordinating service appointments, providing accurate cost estimates, communicating with technicians, and delivering a positive customer experience.

Responsibilities:

• Greet customers and assess their service needs, providing guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and accurately diagnose mechanical and electrical problems.
• Provide detailed explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor the progress of repairs and keep customers informed of any changes or delays.
• Assist customers with additional service requests, such as arranging loaner vehicles or coordinating shuttle services.
• Process invoices and handle payment transactions accurately.
• Maintain accurate records of customer interactions, service history, and repairs performed.
• Handle customer complaints or concerns with empathy and a focus on resolution.
• Stay updated on automotive industry trends, technical advancements, and manufacturer guidelines.

Working Hours:

• Mon - Fri 10am to 7pm
• Sat 10am to 2pm
• PH and Sun Closed

Requirements:

• High school diploma or equivalent; additional certifications or vocational training in automotive service is a plus.
• Proven experience (min 2 years) as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Strong problem-solving and decision-making abilities.
• Organizational and time management skills to handle multiple tasks effectively.
• Proficient computer skills to manage customer information and process service orders.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A valid driver's license.

If you meet the qualifications and are passionate about providing exceptional customer service in the automotive industry, we invite you to apply for this position. Please submit your resume and a cover letter highlighting your relevant experience and skills. Only shortlisted candidates will be contacted for further steps in the hiring process.

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCumminsis all about.

We are looking for a talented Service Equipment and Compliance Associate to join our team based in Tuas, Singapore. This is an Onsite role reporting to the Service operation Manager.

This position offers a long-term career with a global organization in the power industry and could be the next step in your successful Service career.

Key Responsibilities:

• Under minimal supervision, coordinates operations through interaction with operations management.
• Coordinates activities for different areas like Inbound, Outbound, Kitting, etc. based on direction from Operations management.
• Health, Safety & Environmental (HSE)
• Stop work and immediately report any major injury hazards.
• Report any work-related injury, illness, incident or hazard.
• Comply with HSE standards, policies, procedures & regulations.
• Use appropriate personal protective equipment.
• Promote interdependence by looking out for one another.
• Correct hazards within your control and capabilities.
• Recognize how your work may impact the environment and work to minimize the negative impact.
• Lead HSE Training and actively engage workforce.
  
• Quality
• Follows all applicable standard work, work instruction/process
• Documentation and established quality procedures.
• Raises issues to minimize cost and quality exposures.
• Performs quality checks for damage and for discrepancies between goods and invoices. Identifies and controls non-conforming material.
  
• Delivery
• Receive incoming goods, accurately sort, label/package, store goods and arrange storage to optimize warehouse space.
• Operates manual and automated equipment to pick, pack and ship product per the customer expectations.
• Demonstrates a high level of competency in core work skills.
• Works at the required cycle time or defined engineering standard.
• Teamwork Communicates effectively with the assigned team and with all support teams.
• Ensures training completion in line with business requirements.
• Seeks ways to improve quality, safety, process, material flow, and employee development.
• Ensures clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks and supports planned operator care and maintenance tasks.
• Remains flexible and performs other miscellaneous duties, as required, to meet business goals.
• Works with peers, skilled trades and support staff to maintain and identify equipment in need of repair.
  

*Skills and Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Drives results - Consistently achieving results, even under tough circumstances.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).
• Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.
• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

*Qualifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Manage all issuing of tools/parts requisitions, purchase order and GRN of all invoices
• Ensure that the Tool Store is maintained in a safe and clean condition
• Responsible for the control of all company owned Service Department tooling and Workshop equipment
• Carry our regular audits on Field Service Vehicles
• Maintain Engine and Chassis dyno's in accordance of manufacturer
• Maintain plant equipment (Waste Recovery, Cooling Towers, Overhead Cranes, etc.) in accordance to manufacturer requirements
• Maintain equipment and record in accordance to HSE and ISO standards
• Conduct regular toolbox audits for all technicians
• Provide recommendations to the Supervisor for replacement tooling as required
• Maintain adequate stocks of workshop consumables and provide recommendations to the Supervisor or nominee prior to purchasing
• Maintain the company tool movement register and ensure tooling is made available to all on and as needed basis
• Maintain measure and test equipment records for both company and employee tools.
• Records include, measure, testing and equipment register indicating equipment register record cards
• Maintain and submission of records of cooling tower, trade waste collections relating to waste, oil, fuel and sludge to the relevant Agencies
• Coordinate and monitor managed garment overall cleaning system with supplier
• Maintain tooling checks through QA audits and recording
• Responsible for the supply and control of all company Personal Protection Equipment
• Manage maintenance and regulatory inspection of company service vehicles
• Assist in the management of company service vehicles tracking devices
• Preferably with the followingsExperience with service tools and workshop equipment's
  Singapore Class 3 driving license
  Singapore Forklift license
  
• No cross-border relocation provided.

Compensation and Benefits

· Salary rate commensurate with experience. Flexi Benefit. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical / Hospitalization Insurance.

At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Established Engineering Trading Company since 1994, dealing with Industrial Products to supply to the Heavy Industries, Marine & Crane Industries, Automation, General Industries & Wholesalers in this region, is looking for Service Technician to provide after sales service of the Company’s products.

SERVICE TECHNICIAN

Candidates must have electrical & electronics background with at least 1 year related work experience. You should have good knowledge in electronic equipment repair and able to conduct bench-test and trouble-shooting. Experience in crane industries will be an added advantage.

Requirements:

- At least 1 years related working experience.

- ITE in Electrical/Electronics and above

- Must possess class 3 driving license

- Strong troubleshooting and analytical skills to resolve technical problems

- PC literate, ability to read technical drawings/procedures and use a variety of precision testing and measuring instruments.

- Willing to sign contract for at least 1 year as overseas training is required.

Responsibilities:

- Troubleshooting & repair of Radio Remote Control Equipments

- Delivery / inventory control on spare parts

- May require to perform equipment installation on site either local or overseas

- Assist in setting up and up-keep the service centre cum warehouse, prepare quotations, updating the inventory list and training.

- Training will be provided in house and factory in Germany.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction