We are looking for Customer Service Engineer which able to work independently with good working attitude. Computer literate, and have good interpersonal skill, good knowledge in IT services is an advantage

Able to work with other teams. Willing to work shift duties, including weekends and public holidays

Fresh Grads are welcome to apply.

Training will be provided.

Responsibilities

Solve customer problem related to POS, guide thru remote or onsite repair

To perform front-line after sales customer service support

Providing training and necessary support to customers

• Lead and manage daily Service Operations activities.
• Actively coordinate with the Project Coordinator in resolving customer service-related issues to address in a timely manner.
• Timely schedule all service-related jobs and ensure all stakeholders are well informed.
• Establish daily planning, appropriately assign task to service team and track status.

(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

Responsibilities

· Conducts NDT inspection of mechanical parts on jacking system in accordance to procedures and drawings.

· Commission of OTD systems- includes installation / Testing / presenting the systems to owner /surveyors / QA

· Troubleshoots and service the mechanical systems.

· Ensures that the completion of assigned tasks is in accordance to plans and schedules.

Requirements

· PCN level 1 in PAUT, UT, ECT or TOFD

· At least 2-3 years of NDT inspection work experience.

· Possess competent knowledge of shipyard work and offshore & marine products.

· Able to travel and work in an offshore environment.

· Possess good knowledge of Health, Safety and Environment (HSE).

· Able to work in a team.

· Class 3 driving license is an advantage.

Our Address and Working Hours:

Seatrium Offshore Technology Pte.Ltd.

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thurs: 8am - 5:15pm

Fri : 8am - 4.30 pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Offshore Technology Pte.Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Job description:
- Source for Marine Supply (Technical/ Provisions) for assigned vessels

- Handle enquiries, work with vessels and management to improve procurement process
- Procurement processing such as sourcing of items, negotiating of pricing, improving buying terms while ensuring efficiency
- Resolve any issues that arises in a timely manner
- Ability to work independently and to work under pressure in fast pace environment. - Great interpersonal skills and teamwork

Requirements:
- 1-2 Years experience in Marine industry as a Purchaser preferable
- Experience in offshore preferable

EA Name : MANPOWER ACCESS PTE LTD

EA License No : 13C6854

EA Personnel Name : Chong Wei Ley

EA Personnel Registration No : R22108644

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

Roles and Responsibilities:

• Diagnose and troubleshoot compressors received at the workshop, as preliminary stage before execution of the service.
• Service, overhaul and test all compressor technologies in the company's portfolio, from reciprocating to screw compressors.
• Effectively communicate verbally and in writing with co-workers and when necessary, with customers.
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Duly maintain proper record for each service job, such filling service, inspection and test reports
• Follow up work orders for each job, maintaining checklist and daily time sheets.
• Work effectively in coordination with other departments in order to ensure a smooth and timely supply of required parts to complete service activities.
• Guarantee proper maintenance of workshop tools and equipment
• Conduct safety assessments of the working environment and to proactively propose improvement to enhance the efficiency of the operations
• Provide technical training for customers and technicians in the team.
• commissioning or commissioning assistance services, inclusive of verification of electrical panel, refrigerant charge adjustment, data recording and analysis
• Troubleshoot and identify potential failures of system and analyze compressor failure through operation data.
• Lift and shift to support customer in removal and reinstallation of compressors on the refrigeration systems

Requirements:

• Minimum of 5 years HVAC field service experience
• Knowledge in air-conditioning, chiller or HVAC systems
• Electrical and basic electronic background is required, must be independently able to troubleshoot and identify electrical control and power line failures.
• Diploma/Degree in Mechanical / Electrical Engineering or equivalent
• Able to work under pressure and in a fast-paced environment.
• Good in planning, organizing, interpersonal skills and able to work independently.
• IT Savvy, proficient in MS Excel and MS Word

Added Advantages:

• Brazing or welding certification
• Safety certifications
• Possess class 3 driving license

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Main Job Function: Responsibilities:

• Planing of Aftersales services and customer coordination
• Assisting at Installation, commissioning, repair and preventive maintenance of Compressed Air systems
• Conduct on-site training to customers.
• Service Report Management,
• Spare Parts Ordering & Processing for jobs and stock
• Organizing goods for projects and coordinating Deliveries when required
• Prepare quotations for service jobs and follow up.
• Warranty handling

Pre-requisites:

· Advance Diploma in Mechatronic/Mechanical/Electrical Engineering

· Able to work independently with good analytical, communication and interpersonal skills.

· Willing to travel in Asia region for After-Market Support and training when required

· Team player who is self-motivated

· Knowledge on Screw & Piston compressors preferred Both Oil Lubricated and Oilfree

· Class 3 driving license with car would be added advantage.

· Able to speak and write good English

· Able to speak in Chinese (Mandarin) will be of advantage

· Knowledge of using computer for communication and use in controller repairs

· Technical knowledge with related to Air compressors/machinery & parts

· Over 2 years work experience in similar work environment would be an added advantage

Interested applicant, please email in with a detailed resume with photograph and stating expected salary to:

Nalin Amunugama

General Manager BOGE Asia Pacific

Email: [email protected]

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Who are we?

Customer Service Specialist (6 months fixed term)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Customer Service Specialist is responsible for handling all customers’ requests and support service team in responding to maintenance services, repair work to meet and exceed customers’ expectation.

Roles & Responsibilities:

• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details

Qualification:

• NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Candidates without prior working experience are welcome as on-the-job training will be provided.
• This is a 6 months contract role (subject to conversion depend on headcount)

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.

· Be a first point of contact for customers and engineers, answering telephone calls and emails

· Take information from Engineer's reports to create invoices to send to customers

· Stock optimizing with help of Service Manager

· Track parts ordered to ensure these are delivered in a timely manner

· Follow-up with customers to ensure estimates have been received and to take further instructions

· Invoice for service and repair work within an agreed timeframe of job completion

· Liaise with customers to ensure they are kept up-to-date with the progress of their service job

· Identify new service and maintenance opportunities and promote these to potential customers

· Order parts required from suppliers to ensure adequate van stock and to complete scheduled jobs

· Resolve problems pertaining to customer orders.

· Coordinate with sales and other appropriate departments in processing orders.

· Ensure timely delivery of orders.

· Interact with Accounts Receivables team regarding payments.

· Maintain and update customers’ database

· Support the Technical Advisor and step in in case of his absence.

Job Description

• Attend to customer at frontline and all phone call received - 30%
• Create quotations for all customer's repairs and advise them accordingly-30%
• Translate customer-reported problems to actionable work orders for technicians to complete-15%
• Ensure work provided addresses the concern raised/required by customers - 10%
• Invoice and collect payment from customers for service rendered - 5%
• Maintain customer records and enter data into computer databases - 10%

Requirements

• Provides simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self responsibilities for all customers and strive for continuous imptovement.
• Demonstrate professionalism, integrity and independency at work.
• Ability to react accordingly to work contingencies and requirements.

Qualification

• Secondary School
• 1 year and above experience
• Ability to communicate in Malay, Indian or local dialects

Candidate must be travel toTuas

Salary $2800-$3500

• Repairing of TV, Fridges and Washing Machine.
• Possess a Class 3 Driving license is a plus point as will be driving to customer's place for repairs and servicing.
• Can handle Mandarin and English speaking customer.
• At least 1 Year(s) of working experience in the related field is required for this position.

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

3. Plan, route and co-ordinate with suitable drivers on their routes;

4. Assist in training and ensuring that service quality is upheld;

5. Deal with feedback, queries and complaints positively;

6. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have relevant work experience in a service orientated organization preferably in the healthcare industry.

You should possess excellent administration and operations skills, with hands-on experience / expertise to teach in at least 3 or more of the of following areas:

• Customer Service and/ or essential patient management services related background such as infection control, patient care and healthcare financial advisory & counselling
• Customer Relationship Management applications (experience in using Patient Services software used in the healthcare industry, Salesforce or Suite CRM)
• Service Quality Management
• Data analysis tools and data mining skills (experience in using Qlik, Tableau, Power BI etc)
• Service Centre Operations with experience in handling omni-channel services application (experience in using Sangoma, Zendesk, HoduSoft, OmniPath etc would be an added advantage)
• Background in service design thinking would be desirable

Background in service design thinking would be desirable

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

The Job Role:

· Handles incoming calls/faxes/emails on customers' enquiries in a courteous and prompt manner.

· Prepares contracts/quotations/ invoices to customers.

• Liaising and coordinating with Supply Chain Dept( warehouse and Delivery team) for delivery
• Any other ad-hoc duties as assigned.

Scheduling of Auditors, handle client's change and auditors schedule updating

Specific responsibilities:

General

• Attend to client's enquiries
• Retrieve phone mail message

Scheduling

• Identify jobs due for surveillance
• Confirm no outstanding invoice before scheduling
• Raise suspension form (If delay); obtain approval for suspensions raised and update CertNet
• Liaison with TE/Subcon & handle related letters & approvals, including arranging for payment
• Schedule Auditor jobs- initial, surveillance, renewal and training
• Coordinate with clients for submission of QM/QP (if off-site)
• Arrange pass for jobs in Jurong Island
• Send confirmation to client- initial, renewal, surveillance
• Arrange ferry tickets to Batam/Bintan and Malaysia (If required)
• Liaise with Affiliates for affiliates job

Auditor Schedule Update

• Update allocated auditor on CertNet
• Update CertNet on Auditor Schedule (weekly)
• Update CertNet (Change in contact/address,etc

Monthly Reporting

• Comment on Overdue Schedule, Concession, Suspension report
• Update H-drive surveillance figure
• Auditor Utilization report

Requirements:

• Min Diploma in Management or related fields
• Min 2 years of administration duties
• Proficient in MS Office, especially Excel
• Able to work independently
• Able to have good customer service skills
• Hardworking, detail and meticulous
• Good communication, negotiation and interpersonal skills
• Administration skills
• Ability to produce timely and accurate monthly report

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred